Making Sense of Inquiry Sensemaking

This paper presents a discourse analysis of a report of a tribunal of inquiry in order to further our understanding of inquiry team sensemaking. The subject of the paper is the report of the Allitt Inquiry into attacks on children on Ward 4 at Grantham and Kesteven Hospital in the UK. Premised on an understanding of the report as an exercise in sensemaking, and sensemaking as a narrative process, the paper illustrates how authorial strategies centred on issues of normalization, observation and absolution are employed to create a rhetorical and verisimilitudinous artefact. This, it is argued, is accomplished as part of a more general strategy of depoliticizing the disaster event, legitimating social institutions (especially those connected with the medical profession), ameliorating anxieties by elaborating fantasies of omnipotence and control, and thenceforth acting as a sensitizing narrative archetype.     

Reflections on Enacted Sensemaking in the Bhopal Disaster

An updated analysis of the Bhopal disaster suggests that problems of abduction, awareness, reliability, and certainty were more serious than was first thought. Expanded analysis shows that the tight coupling between cognition and action, normally associated with enacted sensemaking, broke down at Bhopal. The breakdowns included a low standard of plausibility, minimal doubt, infrequent updating of both mental models and current hunches, and mindless action. The modest enactment that did occur prolonged rather than shortened the crisis.     

关于建设学习型领导班子问题的思考

国有企业作为我国工人阶级先锋队的重要组织载体,是党巩固执政地位的基础,因此加强和改进国有企业党的建设,建设创新性、学习型领导班子意义重大。文章以澄碧河水库管理局创建学习型领导班子为例,分析学习型领导班子建设存在的问题,并提出加强学习型领导班子建设的对策。     

Sensemaking and the Distortion of Critical Upward Communication in Organizations

abstract    Most research into feedback has focused on communication from managers to non-managerial staff. To a lesser extent, it has more recently addressed upward and 360 degree appraisal systems. In contrast, the role of informal upward communication continues to be largely neglected, especially when it concerns the transmission of opinions critical of managerial orthodoxy. There has been little examination of the sensemaking heuristics employed by both managers and non-managerial staff that stimulates the former to disregard much of the already muted critical upward communication they receive, and the latter to suppress its transmission in the first place. We therefore suggest that managers often over commit to particular courses of action, irrespective of whether they bode ill or well for the organization concerned. In so doing, they frequently demonize those who belong to stigmatized outgroups or who hold contrary value systems. We argue that the consequent elimination of critical upward communication (CUC) leads to iatrogenic phenomena – i.e. organizational problems that are derived from the treatment regime that has been prescribed, rather than from a pre-existing condition. Implications for practice and further research are considered.     

Untangling Goal Tensions in Family Firms: A Sensemaking Approach

While economic and non-economic goals may converge in the long term, they often lead to tensions for organizational decision-makers in the short term, especially in family firms that place much emphasis on family-related goals. We draw on a sensemaking approach to investigate such potential tensions in the decision-making of family firms. Based on a qualitative analysis of 59 interviews, 501 items of archival data and 39 observations from eight private Irish firms, we explore the perceived goal tensions of family firm decision-makers as they seek to balance economic and non-economic goals. We identify three sensemaking mechanisms – ensuring continuity in the family firm, preserving family cohesion, and delegating responsibilities to trusted advisors – that assist family firm decision-makers in managing these goal tensions. Moreover, we identify that sensegiving based on three different values – sense of commitment, community embeddedness, and family firm identity – helps family firm decision-makers to justify and communicate their decisions. Our model contributes to a more granular understanding of the management of goal tensions and of decision-making in family firms by going beyond the question of whether family firms prioritize economic or non-economic; instead, it reveals concrete processes showing how firms balance and aim to incorporate both goals. Furthermore, we advance knowledge on sensemaking in family firms by revealing how sensemaking can explain idiosyncratic family firm behaviour and by showing how family firm decision-makers use specific values when ‘giving sense’ to justify their decisions.     

Sensemaking,Organizing, and Surpassing: A Handoff*

In this essay, I reflect on the intellectual influences that led to the genesis of the Social Psychology of Organizing and assess the way forward. I stress that the Social Psychology aspired to provide an outline of an organizational epistemology. I particularly focus on the interplay between experience and understanding, highlighting the following features: self-validating prophecy, partiality toward similarity, ambivalence between belief and doubt, and understanding as ongoing accomplishment. I conclude with a discussion of the three papers published in this Special issue.     

Sensemaking on the Shop Floor: Narratives of Knowledge in Organizations*

ABSTRACT This paper explores the role of narratives in organizational inquiry and knowledge work. Following the tenets of the phenomenological method, the paper digs into the ‘life world’ of organizations in order to capture the taken for granted stream of everyday routines, interaction, and events that constitute both individual and social practices. An empirical case study examines the narrative‐based processes of sensemaking and knowledge acquisition in the setting of a traditional pressing plant at Fiat Auto, Italy. The focus of analysis is on how a best performing team engages in the resolution of disruptive occurrences on the shop floor. Through the deconstruction of narratives underlying problem‐solving activities, the case identifies a distinctive mode of investigation conceptualized as ‘detective stories’. The detective's method highlights the interplay between time and narrative in shaping the interconnected processes of organizational knowledge creation, utilization, and institutionalization. More generally, the findings of the paper stress the importance of conjectural knowledge and common‐sensical wisdom in the everyday life of organizations.     

Sensemaking in Crisis and Change: Inspiration and Insights From Weick (1988)

When Karl Weick's seminal article, ‘Enacted Sensemaking in Crisis Situations’, was published in 1988, it caused the field to think very differently about how crises unfold in organizations, and how emergent crises might be more quickly curtailed. More than 20 years later, we offer insights inspired by the central ideas in that article. Beginning with an exploration of key sensemaking studies in the crisis and change literatures, we reflect on lessons learned about sensemaking in turbulent conditions since Weick (1988), and argue for two core themes that underlie sensemaking in such contexts: shared meanings and emotion. We examine when and how shared meanings and emotion are more and less likely to enable more helpful, or adaptive, sensemaking, and conclude with some suggestions for future research in the sensemaking field.     

Orchestrating Joint Sensemaking Across Government Levels: Challenges and Requirements for Crisis Leadership

Making sense of a crisis is an important task for leaders at both the operational and strategic level. In the current article, we argue that there is a difference between sensemaking at the strategic and operational levels of a disaster response. An “appreciative gap” may emerge between the two levels as a result. Such a gap can cause stress and strife between the operational and strategic layers working on the same crisis event. Bridging the gap poses very specific demands on leadership at both the strategic and operational level.     

Enactment,Sensemaking and Decision Making: Redesign Processes in the 1976 Reorganization of US Intelligence

Weick’s theories of organizing and sensemaking help enrich the assumptions in the organization design school. This study builds on Weick’s theories of sensemaking to illustrate how three fundamental organization design assumptions — dominant variables, causal laws and executive dictates — were found to be restrictive in the explanation of redesign processes in the 1976 reorganization of the US intelligence community. The assumption of dominant variables was challenged by the appearance of a multitude of events, or enactments, which were selected by organization members for further attention. The assumption of causal laws was challenged by the appearance of individual‐level cause maps which were filtered, through sensemaking processes, into organization‐level workable realities. The assumption of executive dictates was challenged by the appearance of attempts to punctuate redesign processes as organizational decisions. The study suggests value in moving from simple organization design assumptions to more reliable findings drawn from detailed observations of redesign processes.     

Post-acquisition Integration as Sensemaking: Glimpses of Ambiguity, Confusion, Hypocrisy, and Politicization

ABSTRACT   Though many studies have examined post-acquisition integration challenges, they have mainly focused on rationalistic explanations for the difficulties encountered in post-acquisition integration. There remains little knowledge of how the 'irrational' features of post-acquisition decision-making may impede organizational integration. This study attempts to bridge that gap by examining post-acquisition decision-making from a sensemaking perspective. The paper presents an in-depth analysis of a merger between a large Finnish furniture manufacturer and three smaller Swedish furniture companies. By focusing on the sensemaking processes surrounding integration issues, we uncover four interrelated tendencies that illuminate why the frequent problem of slow progress during post-acquisition integration occurs: inherent ambiguity concerning integration issues; cultural confusion in social interaction and communication; organizational hypocrisy in integration decision-making; and the politicization of integration issues.     

Managerial Sensemaking and Occupational Identities in Britain and Italy: The Role of Management Magazines in the Process of Discursive Construction

Processes of discursive construction in a British and an Italian personnel management magazine are analysed to show the ways in which the magazines, both as genre forms and providers of narratives and discursive resources, provide ‘story boards’ for their readers which are helpful to them when it comes to making sense of the tensions and dilemmas associated with their managerial roles. Tensions and occupational dilemmas generally associated with personnel management work are identified and variations found in the discursive constructions associated with the two magazines are related, with reservations, to cultural and institutional differences between British and Italian human resource management     

The Changing Power of 'Explanations': Directors, Academics and Their Sensemaking from 1989 to 2000

This paper is based on empirical research conducted with directors in large UK organizations, first in 1987–89, and again in 1998–2000. While the time frame has changed, the focus of the inquiry has remained constant – how do you 'run' a large organization – and data gathered reflect significant changes over time as to how the question is answered. This paper addresses one particular aspect of this complex material: the changing power of practitioner and academic explanations across the decade, highlighted by comparing and contrasting this data and its analysis over time.
The paper illustrates a surprising degree of consistency (in contrast to 1987–89 findings) in practitioners' contemporary explanations of their organizing: all talk of strategic focus, shareholder value and corporate governance, phrases previously never mentioned. This reflects a variety of changes across the decade, including an important concentration of power amongst investors. As well as the methodological implications of 'repeating' this study, the changing power of academics' explanations 'on' organization is also discussed as conceptual frameworks gain and lose their resonance with the times. The paper concludes that sensemaking (Weick, 1995) offers the most appropriate perspective by which such shifts in the power of explanations may best be appreciated.     

行政监督与行政效率的关系探索

行政监督是加强廉政建设、制约行政权力、促使行政机关依法行政的重要手段,行政效率是检查行政工作水平的重要指标,也是行政管理工作追求的目标,行政监督力度直接影响行政效率。本文将通过分析行政监督与行政效率的关系及当前行政监督工作中存在的问题,探索强化行政监督,提高行政效率的有效途径。     

工会组织在推进企业班组建设中的作用探讨

班组是生产企业最基层的组织,实现班组规范化管理、标准化建设,是创建本质安全型企业,推进生产企业安全发展和可持续发展的关键环节。文章在梳理传统班组建设内容的基础上,针对新形势下班组建设面临的新特点,提出如何利用好工会加强班组规范化管理和标准化建设,并对如何处理属于行政管理范畴的班组建设与工会组织之间的关系等进行了探讨。