Pro‐Poor Tourism in a First World Urban Setting: Case Study of Glasgow Govan

This research investigates pro‐poor tourism (PPT), which has only been considered in a third world context, in a first world country, determining whether PPT principles are being used to alleviate poverty in a developed location, Glasgow Govan, in Scotland. The research develops and applies a new PPT principles tool to regeneration projects in the area and reveals a significant level of PPT application there. The findings suggest that PPT can be an over‐complication of a common sense development approach that any responsible government should promote. The results also question the validity of community based tourism initiatives. Copyright © 2012 John Wiley & Sons, Ltd.     

Internet‐enabled Tourism Entrepreneurs. International Entrepreneurial Values Elicited through Repertory Test and Laddering Analysis

Although the tourism industry has been dramatically altered due to the Internet, there has been limited research published about international entrepreneurial values and Internet use in tourism firms. The findings of this study point to a relationship between the values of Internet‐enabled international entrepreneurs in small‐sized to medium‐sized enterprises and the inclination of the firm to develop and initiate international activity. The findings of this study suggest that Internet‐enabled tourism entrepreneurs share similar construct values. Two effective but underutilized qualitative methods were used in this study. The first method, repertory test, is an efficient technique for exploring constructs in decision making; the second method, laddering analysis, facilitates understanding of the perceived consequences and personal values guiding behaviour. Copyright © 2012 John Wiley & Sons, Ltd.     

Film-induced tourist motivations. The case of Seville (Spain)

Tourists' attraction to filmed sites has increased destination marketing organisations (DMOs) interest in film-induced tourism. Seville, Spain, has been the setting of many national and international film productions. Film tourism research has focused on impacts, travel preferences and destination choice, but there is a lack of research on motivations of film tourism. As a consequence, DMO actions in film tourism are often developed ad hoc, in an unplanned and opportunistic way without understanding the phenomenon. This research tries to fill this gap by focusing on film tourism in Seville in order to identify film tourists' motivations. Results identify film tourism activity and find five motivations of the film-induced tourist in Seville: film site experiences, fantasy, novelty, touring the film and personal film-location connection. Results show films add something valuable to destination experience (as a secondary or tertiary attraction). Destination managers should consider novelty factor as an element to enhance tourist experience, especially for non-European ones as well as for female tourists and tourist above 25 years, to motivate a slightly positive site experience.     

Information searching and the travel behaviours of MICE travellers: a cross‐cultural study

Despite growing academic interest in meetings, incentives, conventions and exhibitions (MICE) travel in recent years, there has been little investigation of the comparative information search behaviours of MICE travellers on the basis of their country of origin and cultural background. This paper proposes that country of residence and primary language spoken are significant factors in explaining the information searching and travel behaviours of MICE travellers. The sample population included Japanese‐, English‐ and Chinese‐speaking MICE travellers. A self‐completion questionnaire was administered to travellers undertaking MICE‐related travel in Taipei, Taiwan. Some significant differences were identified between the three respondent groups. The findings demonstrate the important role that is played by internal and external information sources among MICE travellers as a predictor of their subsequent travel to Taiwan. Copyright © 2011 John Wiley & Sons, Ltd.     

Strategies for Adopting Consumer‐generated Media in Small‐sized to Medium‐sized Tourism Enterprises

Consumer‐generated media (CGM) are created when consumers submit, review or respond to online content. The bulk of research into CGM has focussed upon its use by consumers, with less research examining the use of CGM by small businesses. This article discusses small business sector use of online technologies such as CGM, concentrating on tourism small businesses as a key industry sector affected by CGM activities. A CGM ‘strategy’ framework, developed from an existing small business strategy framework, is proposed. This serves as a practical tool for developing CGM strategies and as a theoretical foundation for conducting research into the use of CGM. Copyright © 2014 John Wiley & Sons, Ltd.     

Online and off‐line travel packages preferences: a conjoint analysis

Past research has suggested that a number of travel package attributes impact on people's choices. In the present study the impacts of a number of these elements (price, package characteristics, travel agents and a seal of approval) in online and off‐line environments were examined using conjoint analysis. It was found that price had the biggest impact, although travel agent and airline reputation and trustworthiness also impacted on people's preferences. Interestingly, there were no significant differences in the attributes' impacts in the online and off‐line environments. Copyright © 2008 John Wiley & Sons, Ltd.     

The Stein Effect: an Alternative Film‐induced Tourism Perspective

Cornwall, in the far west of England, has long been a popular holiday destination, attracting visitors with a range of motivations, both domestically and internationally. At the same time, gastronomy has become more of a motivation, and when viewed on the small screen with celebrity chef involvement, it is argued that a form of film‐induced tourism occurs. The research identified the influence of television celebrity chef Rick Stein upon visitors to the small, coastal town of Padstow, also now known as Padstein. Copyright © 2012 John Wiley & Sons, Ltd.     

The perceived effects of holiday‐taking upon the health and wellbeing of patients treated for cancer

The role that holidays play within health and wellbeing has been addressed infrequently within academic research. Much of the work that does exist has tended to focus upon illnesses or health complaints arising as a consequence of travel. Any beneficial health effects of travel largely have been neglected. This paper reports the empirical findings of a qualitative study conducted to determine the perceived effects of holiday‐taking upon the health and wellbeing of a group of cancer patients, a population ignored by the tourism community. Four perceived effects are identified relating to personal health, social effectiveness, personal identity and regaining independence, and the implications of these findings discussed. Copyright © 2003 John Wiley & Sons, Ltd.     

A critical review of contemporary Greek shipping policy 1981–1996

It has been argued that Greek shipping policy, during the whole post-war period, had mainly among its objectives the maximisation of the foreign exchange inflow from shipping. This objective has been achieved in the sense that shipping foreign exchange inflow was increasing up to and including 1981. For reasons explained, on board Greek flagged vessels foreign crews were allowed to work during the post-war period, a fact that has resulted — as shown by our research — in a foreign exchange payment of US$406 million per year. Naturally, foreign crews remit their wages to their countries. Fortunately, however, for Greek shipowners it was only in 1983 — under the pressure of the then acute shipping crisis — that Greek Government legislated that foreign crews should be paid in future not according to Greek crew wages but in accordance with the wages prevailing at their countries. Our research has shown that this policy measure benefited Greek shipping with US$321.4 million per year. Our analysis covers also further policy measures which constitute Greek shipping policy during the last 15 years. The cause of this article was to see a rather small economic nation like Greece taking policy measures for a giant (first world position) international offshore sector like its commercial shipping.     

Non‐participation of Domestic Tourism: Analyzing the Influence of Discouraging Factors

This study analyzes the factors that discourage non‐tourists' participation in domestic tourism. Data were collected in 15 cities in China and analyzed using a comparative analysis and non‐parametric ridit analysis. The findings indicate that (i) non‐tourists have low internal travel motivation and attitude and are more likely to be under 25 or above 55 years old, less educated, less healthy, with small child(ren) and lower income; (ii) non‐tourists consider less on destination environment and attraction, but focus on price and travel expenses when making a travel decision and destination choice; and (iii) economic and leisure time are their main situational travel constrains. Copyright © 2016 John Wiley & Sons, Ltd.     

Conceptualising Customer‐to‐customer Value Co‐creation in Tourism

The notion that tourists actively co‐create value with organisations is increasingly acknowledged in tourism marketing. Yet, not much is known about the processes in play when customers co‐create value with each other. This conceptual paper offers a theoretical basis for the study of customer‐to‐customer co‐creation in tourism contexts, while debating the epistemological assumptions of value‐related research in tourism. Proposed conceptual framework posits that value is socially constructed and embedded in tourists' social practices. Copyright © 2014 John Wiley & Sons, Ltd.     

Marketing information systems in tourism and hospitality small‐ and medium‐sized enterprises: a study of Internet use for market intelligence

This study investigates the nature of marketing information systems (MkIS) within small‐ and medium‐sized enterprises (SMEs) and focuses on the importance of external information and market intelligence. The sources of market intelligence are investigated with particular emphasis on understanding the usefulness of the Internet for external information gathering. The empirical research to support the study uses survey methods to investigate marketing information systems, market intelligence and Internet use within hospitality and tourism SMEs in the Yorkshire and Humber region. The findings indicate that SMEs in this sector make use of informal marketing information systems which mainly concentrate on internal and immediate operating environment data. Important wider market intelligence is underutilised owing mainly to the resource constraints of these smaller businesses. The Internet has not yet been recognised as an important source for market intelligence despite having the benefits of providing much of the necessary data more quickly and at a lower cost than many other sources. Copyright © 2001 John Wiley & Sons, Ltd.     

Undiscovered Public Knowledge: The Potential of Research Synthesis Approaches in Tourism Research

Twenty years ago, Donald Swanson coined the term ‘Undiscovered Public Knowledge’ to refer to the product of the synthesis of previous research. In the current climate, in a range of disciplines relevant to tourism research (e.g. policy, management, economics and psychology) there has been an increasing interest in the maximisation and re-use of previous research through a range of research synthesis approaches. This discussion paper considers three such approaches – systematic review, meta-analysis and meta-interpretation – and their actual and potential application in tourism research. The paper contends that the use of such approaches can assist in ensuring that the tourism research enterprise generates cumulative bodies of knowledge built on the full use and exploitation of previous research results.     

Drivers’ acceptance of automatic speed limiters: implications for policy and implementation

It has been suggested that speed limiters will have the most impact on vehicle speeds and hence road safety in general. Whilst it is technically feasible to develop a functional speed control system, it may be more difficult to design a system that drivers actually wish to use. It is essential that drivers’ acceptability towards speed limiters is gauged in order to establish the most effective way to implement the system. The research reported here used a variety of techniques to evaluate acceptability and concluded that although drivers perceive speed limiters to be effective in reducing accidents, there is a need to change perceptions about possible impacts on comfort and safety.     

The good, the bad and the forgettable — or lessons the US can learn from European transport policy

Transport policy has undergone considerable change over the past 30 years on both sides of the Atlantic. In many ways the US has led the way, and part of the impetus for change within Europe has been the result of demonstration effects from the US experiences. Nevertheless, the changes in Europe have not represented a mirror image of the reforms that have occurred in the USA. This suggests that there may be lessons from Europe that could be of interest on the western side of the Atlantic.Some of these lessons offer positive refinements or alternatives to what has been done in the USA (‘The Good’). An obvious example of this is the relative success of many cities in Europe in maintaining the vitality of their central areas though traffic restraint and public transport policies.The European lessons may not, of course, all be positive but may reflect paths that should be avoided rather than pursued (‘The Bad’). Subsidies for European airlines offer one example. This may prove to be a non-trivial issue at a time when there are undercurrents of pressure for some degree of reregulation of transport in the USA.Another form of policy experience is that which fades away into the distance as a possibility but has no real scope (‘The Forgettable’) — the forked tariff regime applied to international trucking in Europe is a case of this.The examples cited are simply illustrative, but given the globalization of economic activities that is occurring and the speed at which transport policy is continually developing, there is a case for exploring the insights that may be gained from considering the experiences of others.     

At‐destination visitor information search and venue decision strategies

Numerous studies have been conducted on consumers' information search prior to arrival at a destination. This study attempts to continue to fill a research gap focusing on travellers' information search behaviour for services not only before the trip but in transit to the destination and once at a destination. In particular, the research explores service‐related decisions before and during a trip, the sources of information utilised, which include locals residing at a destination, and how demographic and trip purpose characteristics influence decision‐making. Using the results of this study, practitioners and academics alike can design effective strategies for marketing to travellers. Copyright © 2007 John Wiley & Sons, Ltd.     

Mega‐events and host‐region impacts: determining the true worth of the 1999 Rugby World Cup

An increasing interest in the impact of sporting mega‐events on host regions has sparked discussion on the most appropriate approaches in determining both benefits and costs. The paper defines the nature of the impact on Wales of the 1999 Rugby World Cup (RWC99), both economic and social, and qualitatively assesses the extent and nature of the impact of RWC99 in a number of areas. It concludes that there were considerable benefits for the region, although many areas of potential benefit were not maximised. This was due in large part to the structure of the bidding process and organisational inadequacies, which in turn led to relatively low spectator spend and mixed press coverage. Copyright © 2001 John Wiley & Sons, Ltd.     

Human resource development in remote island communities: an evaluation of tour‐guide training in Vanuatu

About 30% of visitors to Vanuatu visit the outer islands, where ecotourism has recently emerged as a small‐scale but significant activity. In the face of increasing competition from comparable Asia–Pacific destinations, there has been pressure on tourism operators and the Vanuatu Government to improve product quality through mechanisms such as the development of high‐quality tours. One way to enhance product quality is through the provision of appropriate professional training for tourism sector employees, including local tour guides. The paper outlines a tour‐guide training programme delivered on the outer islands, which received financial assistance from several foreign aid agencies. The programme is an instructive example of an attempt to implement a human resource strategy in a developing country arising from the recommendations of a national tourism masterplan that sought the active involvement of international funding agencies in the implementation phase. The paper evaluates the effectiveness of the training programme and outlines the challenges of programme delivery. Copyright © 2002 John Wiley & Sons, Ltd.     

Decreasing popularity of the car? Changes in driving licence and access to a car among young adults over a 25-year period in Norway

The general impression that car-use has reached a peak or the orientation to have a car has stagnated in several Western countries has been associated with young people being less interested in obtaining a driving licence and getting a car. Examination of public statistics and of data from Norwegian National Travel Surveys indicates that the percentage of young people acquiring a driving licence fell during the 1990s and has been stagnating since the start of the year 2000. Over a 25-year period, we find that young people living outside large cities have a car(s) in the household; they are in paid work and are married/cohabiting. They have a driving licence to a much greater degree than those who live in cities and have good access to public transport; they are students and not married/cohabiting. In the same 25-year period we have seen a higher percentage of young people living in the larger cities, spending longer on education and delaying establishing a family. Our cohort analyses indicate that young cohorts/generations defer from obtaining a driving licence. At age 30 years the proportion of licence holders has been around 90%, but analysis of young cohorts from 2001 to 2009 shows that this figure is declining.     

The RAE‐ification of tourism research in the UK

Whereas those working on the inside of tourism generally feel that tourism research is making good progress, the 2001 Research Assessment Exercise (RAE) in the UK offered an outsiders' assessment of UK tourism research that was less benign. This paper examines the results and consequences of the RAE based on an examination of the submissions made by UK higher education institutions. It describes the position of tourism in the RAE and focuses on three key issues—structure, outcomes and visibility. It invokes Kuhnian and Foucauldian perspectives to foreground hidden consequences of the RAE (termed RAE‐ification by the author) that threaten the development of UK tourism research. The article concludes that tourism research, finding itself on the periphery of UK research, faces similar problems to those faced by peripheral tourism regions. Copyright © 2003 John Wiley & Sons, Ltd.