Exploring Foreign Tourists’ Image of Tanzania: A Factorial Analysis Approach

Abstract

In the last decade, the economy of African continent and Tanzania in particular has witnessed a business boom of the tourism sector. While the sector has continued to grow and become a dependable source of direct and indirect employment to youths in urban and rural areas, the sector has been awash with challenges. These challenges include terrorism attacks, energy crises and poor infrastructure. However, the impact of these challenges on the image of Tanzania as a tourist destination has not received the deserved attention. This study explores the perception of visitors towards Tanzania as a tourist destination after they have completed their tourist visit. This study employs factor analysis technique to explore country destination image. Questionnaires were administered to visitors at some of the tourists’ hotels and Julius Kamabarage Nyerere International Airport (as a major exit point) in the country. Frontline employees, various tourist sites and access to services emerged to be strong tourist destination image factors. This implies that the efforts of marketing tourism destination should focus on promoting all the sites the country has.     

The Need for the Identification of the Constituents of a Destination's Tourist Image: A Promotion Segmentation Perspective

ABSTRACT

This study was designed to examine the dimensions of tourist image as it may affect the promotion strategy for a given tourist destination. Identification of the different constituents of a destination's tourist image may provide important information that can be used in developing focused promotional strategies in well segmented markets to promote a tourist destination. Constituents of a destination's tourist image for the state of Utah were identified using factor analysis based upon a priori assumption about the nature of constituents of a state's tourist image. Four major constituents of a destination's/state's tourist image emerged. Each dimension represents a potential source of focus for regionally promoting a given destination to various target segments.     

“汶川大地震”后四川旅游目的地安全形象重塑的对策思考

2008年的"汶川大地震"对四川旅游发展的影响巨大,对一些景区几乎是毁灭性打击,对旅游服务性企业影响也非常巨大,更重要的是由于地震的相关报道,使游客对四川的旅游心理产生了重大影响,使四川作为旅游安全目的地的形象严重受损。因此,重塑四川旅游目的地安全形象,促进四川旅游的进一步发展,应采取多种措施恢复人们对四川旅游目的地安全的信心。     

The role of image in service promotion: focusing on the influence of film on consumer choice within tourism

This paper presents a review and discussion of the role image plays in service promotion and consumer choice in the context of film‐induced tourism. Consumers can be very sensitive to images which are important determinants of what a service customer purchases. In relation to image, the medium of film can have a very influential impact on its audience. Consumers may make purchase choices in a range of areas as a result of what they have seen in the movies. An expanding body of literature suggests that film can influence people's travel decisions and entice them to visit particular destinations they have seen on the cinema screen (reinforced through repeat viewing on video, DVD and television). Tourism is a service industry. Does the image of a destination and how it is represented help overcome some of the challenges of service marketing? Many regions throughout the British Isles have seen their consumer appeal improve because of their links with respective film and television productions. Although they have benefited tourism‐wise from this, in many cases there still has not been enough real support from tourist authorities to this growth phenomenon, and as such, the full potential of film to tap into the consumer psyche has not yet been fully realized. Academic discourse from several disciplines is examined in this communication culminating in a conceptual model of destination enhancement through film‐induced image, featuring the conscious and unconscious communication factors at work on two sets of consumers (film consumers and destination consumers). As a ‘work in progress’, the paper sets the scene for further empirical research in this interesting area of study.     

基于游客满意度的旅游目的地形象建设模式——TSS

很多旅游目的地进行形象建设,仅仅考虑旅游目的地本身的形象设计,却忽略了形象接收者及游客的感知形象建设。TSS(tourist satisfaction system)模式即是以游客满意度的影响因素、旅游目的地的形象准则为立足点,进一步研究游客满意度的类型与形象建设的关系,以便旅游目的地形成一定的品牌形象效应。     

Depth versus Breadth Strategies for Global Brand Image Management

Abstract

Developing and maintaining a brand image is vital to any successful marketing and communication campaign. An image that clearly communicates the needs satisfied by the brand contributes to brand equity and helps combat brand parity. The normative model of brand image management suggests that marketers should base their images on a single set of consumer needs (depth strategy), rather than multiple sets of needs (breadth strategy). The extent to which depth strategies outperformed breadth strategies (in terms of annual change in sales volume, profit margin, and market share) was investigated for U.S. consumer goods exported into international markets. These markets varied in terms of level of economic development, cultural context, and competition. While the results indicate that depth strategies do tend to perform best, there are conditions under which breadth strategies perform just as well.     

Promotion and Economic Impact of Foreign Tourism

This study discusses the economic power and international fame of the Autonomous Community of Andalusia’s tourist sector. A review of the economics literature justifies our measurement of tourism’s economic impact on the tourist sector. The main contribution is an estimation of foreign tourist expenditure in Andalusia, the main Spanish tourist destination per number of overnights. Drawing on this estimate, the input–output methodology is applied to determine the global impact of this expenditure on the region. The study differentiates the three types of tourism of the region: coast, urban interior and rural interior.     

Unlocking the magic in successful tourism destination marketing: the role of sensing capability

ABSTRACT

Tourism destinations are facing an increasingly competitive environment, and the need to offer a compelling visitor experience is intense. However, destinations are hindered by the fragmented nature of their governance structure, with a disparate group of actors from service providers to local government agencies involved. The purpose of this study is to investigate how the tourism destination can respond effectively to changing market trends and develop a shared vision for the destination among the various actors. The resource-based view (RBV) of the firm perspective is adopted to identify the role of network management capabilities, which facilitate the coordination of actors needed to ensure destination efficacy, thereby addressing a lack of scholarly attention to marketing capability in the tourism destination. The empirical context is set in Killarney, Ireland’s most enduring and popular tourism destination. The findings point to the presence of a dynamic destination sensing capability in Killarney, which is driving a market-sensing capability and orchestration capability. This investigation provides important insight into how a successful tourism destination is able to sustain the magical ingredient of tourist engagement over two centuries.     

The influence of terrorism risk perception on purchase involvement and safety concern of international travellers

Abstract

Using a sample of 600 international tourists travelling in Portugal, Spain and Italy, this study identifies key issues related with terrorism, risk perception, involvement and safety concerns of international tourists. A structural equation model reveals that tourists are motivated to acquire information about terrorism in the media, revealing attention to and interest in news regarding this topic, which in turn influences directly their risk perception. This risk perception influences directly the tourist’s involvement in trip planning, specifically information seeking before and during the trip. Tourists’ risk perception and involvement finally influences their safety concern. Discussion centres on the implications of this model for both theory and tourism management strategies. Last, recommendations are proposed to tourism service and destination managers and promoters regarding ways to deal with terrorism and tourists’ safety concerns.     

Exploring the role of dark tourism in the creation of national identity of young Americans

Abstract

The purpose of this paper is to examine the role of dark tourism in constructing narratives and stories which co-create and reinforce national identity. By focusing on the voice of the tourist and their consumer experience, we develop an understanding of youth behaviours and motivations associated with dark tourism and the effect of social influences in forming narratives. This empirical study comprises 20 interviews with young American dark tourist site visitors, 11 of whom were re-interviewed. The emic insights suggest dark tourism experiences can be used to (re)affirm individual roles, enhance feelings of national identity and co-create a self as well as a national identity. An etic conceptual model is proposed that is specifically designed for dark tourism sites. It provides a novel explanation of national identity co-creation and recognises the relationship between tourist motivation, experience and co-creation.     

Retail Image as Seen through Consumers' Eyes: Studying International Retail Image through Consumer Photographs of Stores

Abstract

The aim of this article is to explore how retail store image is perceived by consumers from different cultural backgrounds and with different degrees of awareness and experience of the retailer. The subject is IKEA, a retailer recognized as having a global approach to the markets in which it operates, resulting in a highly standardized approach to store branding. However, rather than employing traditional methodologies to elicit consumer perceptions of store image, we attempt to capture consumer perceptions through interpretations of the visual images generated by the participants themselves. The photo-elicitation method employed captured the different interpretations and meanings attached to commonly identified elements of store image and reinforced the central role played by the store itself in retail image formation.     

The role of inbound tourist flows in promoting exports

While it is established that tourism benefits growth through increased employment and investments, it is not well understood whether tourism has an effect on exports. This paper explores exports as an additional channel through which tourism affects domestic economic activity. Using bilateral tourist and trade flows, the paper explores the causal effect of tourist flows on exports. To deal with endogeneity, two instruments are constructed and subsequently used on two different sets of exporters, one of the instruments being the number of casualties due to terrorism in a country. We find that tourism affects mainly the exports of differentiated products. Specifically, we find that tourism benefits the exports from non‐OECD exporters of processed food products and this effect is only estimated for South–North trade with an elasticity close to 1. For European countries, the findings point in the same direction; tourism affects differentiated consumer products and processed food with elasticity close to 1, which adds plausibility to the earlier results. We also find a lagged effect for tourism mainly on the export of consumer goods (for the two samples) and processed food products (for European countries). The results suggest that exporting is an additional channel through which tourism can stimulate domestic economic activity in the tourist destination.     

Broad and Narrow Country-of-Origin Effects and the Domestic Country Bias

ABSTRACT

Across three studies and three countries, this research specifies the effect of consumer ethnocentrism on domestic country bias. Extending extant research, it distinguishes the moderating effects of broad (country image, country production image) and narrow (country product category image) country-of-origin effects, demonstrating that the latter mitigate domestic country bias more strongly than the former. Moreover, nationality emerges as an antecedent of consumer ethnocentrism and domestic country bias. The findings enable international marketers to predict domestic country bias in different country markets. Additionally, this research advocates using a finer-grained, narrow view of country-of-origin effects, instead of a broad perspective.     

Sustainable tourist behaviour – a discussion of opportunities for change

Research shows that despite their declared positive attitudes towards sustainable tourism, only a few tourists act accordingly by buying responsible tourism products, choosing environmentally friendly transportation or behaving responsibly towards destination communities. The low support from customers is one of the main barriers for progress towards sustainable tourism. One reason can be that existing initiatives are missing customers' attention, discouraging industry and governments to continue promoting sustainable tourism. Positive attempts to encourage sustainable consumption in other sectors indicate that specific barriers may reside in the nature of tourist choices. Taking a critical look at tourism research and literature, this article examines the interplay between reasons for tourists' choice of products and services, and environmental motivations. After identifying possible gaps that may explain current failures to stimulate responsible tourist choices, the article concludes by discussing the implications for the effectiveness of informative and awareness‐raising tools aimed to facilitate the shift towards responsible tourist behaviour and actions.     

Why Country of Origin Still Matters in Food Retailing: Implications for Promotion Management Research

ABSTRACT

Despite considerable focus on the role of country image (CI) and country of origin (COO) in international marketing and consumer behavior research over the past fifty years, several meta-analyses suggest that knowledge of the impact on consumer decision-making is limited. Even though they are among the most commonly traded items, food products (have not received as much attention from researchers as other product categories (i.e. consumer electronics, cars, apparel and footwear). Further, most of the research that focuses on food was conducted prior to the introduction of mandatory labelling requirements in many major retail markets. This critical review contributes to the literature examining the role that this information plays in food retailing within the context of international trade in food. From this critical review, a research agenda is developed, highlighting several major avenues and methodological approaches with the aim of enhancing the relevance and validity of COO research in food retailing and promotion management.     

烟台葡萄酒文化旅游形象的塑造

烟台地处胶东半岛,既是一座滨海旅游城市,又是葡萄酒的重要产地。烟台的旅游形象要与其他滨海城市有所区别,应着力打造葡萄酒文化旅游形象。本文主要从葡萄酒文化旅游形象的设计,葡萄酒文化旅游产品的设计和葡萄酒文化旅游形象的促销宣传和保障四个方面来进行论述。通过物质、文化和环境的和谐统一赋予烟台独特的旅游吸引力。     

Exploring word‐of‐mouth influences on travel decisions: friends and relatives vs. other travellers

Travel research consistently shows the importance of word‐of‐mouth (WOM) information sources in the travel decision‐making process. Friends and relatives have been identified as organic image‐formation agents, and it has been emphasized that this WOM information is one of the most relied‐upon sources of information for destination selection. While there has been recognition of the importance of WOM information sources on consumer behaviour in tourism, little has been performed to understand more specifically how and what behaviour is influenced. This study examined the differing influences of friends and relatives vs. other travellers on the travel choices and behaviours of 412 visitors to the North Queensland Region in Australia. More specifically, the present study compared the following four groups of respondents: those who indicated that they obtained travel information from friends/relatives and other travellers (n = 70); those who obtained information from friends/relatives only (n = 121); those who obtained information from other travellers only (n = 105); and those who obtained information from neither (i.e. no WOM) (n = 116). The results indicated that there were significant differences across the four groups with respect to demographic characteristics, other information sources used, accommodation and transportation used, and travel activities in the destination. However, the groups did not differ in their image of the destination.     

Understanding Corporate Social Responsibility and Product Perceptions in Consumer Markets: A Cross-cultural Evaluation

The concept of corporate social responsibility is becoming integral to effective corporate brand management. This study adopts a multidimensional and cross-country perspective of the concept and analyses consumer perceptions of behaviour of four leading consumer products manufacturers. Data was collected from consumers in two countries – Spain and the UK. The study analyses consumers’ degree of interest in corporate responsibility and its impact on their perception about the company. The findings here suggest a weak impact of company-specific communication on consumers’ perception. The implications of this study are relevant to companies for strengthening their social responsibility associations with the consumers. Dr. Jaywant Singh is Senior Lecturer at Kingston University, London where he teaches consumer behaviour and international marketing. His research interests include customer loyalty, product variants, new brands, corporate social responsibility, and consumer panel data. He received his PhD in marketing in 2004. Dr. Maria de Mar Garcia de los Salmones is Lecturer at University of Cantabria (Spain). Her current research interests include corporate social responsibility, brand image and consumer behaviour. She received her PhD in business administration in 2002. Dr. Ignacio Rodriguez de Bosque is Professor of Marketing at the University of Cantabria (Spain). His current research interests include Business Communication, relationship marketing and distribution channels. He has published in several international journals such as Tourism, Management, Journal of Retailing and Consumer Services and Industrial Marketing Management.     

成都旅游形象重新定位探讨——以多元分析的观点

近年来,成都在旅游形象定位上的摇摆不定,已成为困扰当地旅游业发展的一大制约因素。以多元分析的观点来分析以往定位形象的不足及成因,综合成都城市个性、游客本底感知形象、形象替代与叠加、形象演进态势等,将成都概括为"富丽天府都,百味休闲城"的总体形象定位。为实现投射形象与知觉形象相吻合,针对各目标区域市场,以实现构建系列化主题形象。     

旅游者形象感知影响因素及其对忠诚影响

旅游者形象感知是旅游消费行为和营销领域的一个研究重点与热点.文章构建了旅游者形象感知影响因素及其对忠诚影响的整合模型,通过对乡村旅游者调查获取丰富基础数据,验证它们之间的相互关系.研究发现,服务公平是旅游者形象感知的最重要影响因素,感知价值是旅游者形象感知的较重要影响因素,服务质量是旅游者形象感知的重要影响因素,而旅游者参与对旅游者形象感知没有显著影响;旅游者形象感知是旅游者忠诚的重要前置变量,对重游倾向、口碑宣传具有显著正向影响,对寻找替代旅游地具有显著负向影响.文章最后提出相应管理启示,指出了研究局限及未来研究方向.