Online shoppers in Australia: dealing with problems

Although the Internet is a convenient platform to conduct commercial transactions, consumers are disadvantaged in the online marketplace due to insufficient information about goods and services as well as business and transaction process, lack of access to redress and several other problems. The number of complaints regarding online transactions increased in Australia from 2001 to 2005, and the number of Internet‐fraud related complaints reported to Consumer Sentinel (USA ) also increased from 2003 to 2006. This, in turn, has undermined consumer trust and impeded the growth of e‐retailing as well as added to the fear among e‐consumers of falling prey to online fraud. In spite of this, the nature and effectiveness of e‐consumer protection has not been adequately studied, notwithstanding extensive research into other aspects of e‐retailing. This article examines (i) the level of awareness of the respondents in the survey in Australia of the current policy framework for addressing consumer protection about online shopping in terms of redress; and (ii) the behaviour of the two groups of respondents in this survey who have and have not encountered problems with online purchases. The findings suggest that most respondents are not aware of the following issues, namely (i) which organizations are involved in e‐consumer protection; (ii) government regulations and guidelines; (iii) industry codes of conduct; (iv) self‐regulatory approaches adopted by business; and (v) the activities of consumer associations to protect consumers in the online marketplace. The findings also show that most respondents would seek redress if they were unhappy with their online purchases and if they knew how to proceed, and that most of them would settle disputes directly with e‐retailers. Also, online shoppers who had encountered problems were more likely to continue purchasing via the Internet than online shoppers who had not encountered any problems. This suggests that respondents find that the benefits offered by e‐retailing outweigh the risks associated with it.     

Dangerous Donations? The Effects of Cause-Related Marketing on Charity Attitude

SUMMARY

How might cause-related marketing affect attitudes toward the charity involved? Could charity attitudes be harmed? These questions were addressed in a controlled laboratory study. Positive/negative fit between the organizations was manipulated, and company attitude was measured. The results suggest that charity attitude may be negatively impacted if consumers' attitudes toward the company are negative, or if the organizations have negative fit. Alternatively, CRM may improve charity attitude if company attitude is positive or the organizations share positive fit. The effect of fit is stronger than the effect of company attitude, so positive fit may compensate for pairing with a company toward which consumers' attitudes are negative.     

Cause-Brand Community: Toward Consumer Citizenship

Brand communities have been proven to be successful with commercial brands. However, a review of the literature indicated that brand community has not been studied in charity organizations. To shed light on this issue, a qualitative research was conducted among stakeholders of an internationally well-known charity organization using three different techniques: in-depth interviews, netnography, and nonparticipant observation at the charity’s brandfest. The results suggest that cause-brand communities exist, sharing the same elements of commercial-brand communities, but the two have some unique characteristics, such as the existence of different stakeholders and small communities that demonstrate an extreme commitment, the promotion of consumer citizenship among them, and the lack of oppositional brand loyalty. A cause-brand community has important managerial implications as it helps build the charity’s brand equity; at the same time, a well-known brand supports the construction of the brand community.     

面向低收入市场的金字塔底层战略研究述评

贫困问题一直是困扰世界经济与社会发展的突出问题,而金字塔底层战略提出企业可通过技术与商业模式创新去开拓低收入市场来缓解与消除贫困,挑战了只有政府、非营利机构或慈善组织才有动机与能力应对贫困问题的传统观点,也体现出创新促进商业与社会包容性发展的最新理念。本文首先区分并比较了把穷人分别视为消费者、生产者与商业合作伙伴的3种金字塔底层战略及其内涵,进而从购买力、消费者行为、生产者行为与制度环境4个方面对低收入市场特质进行梳理与归纳,最后阐述企业实施金字塔底层战略的5种关键策略与方法,并提出未来研究方向。     

Marketing for Hard Currency in Polish Domestic Markets

"Dollarization" of Polish economy affects buyers' perception of relative prices and price changes. More and more foreign made products are being sold in Poland for hard currency and the state-owned retailing organizations still perform a leading role in the process. Despite limited retailing base and low quality of personal selling effort the results are encouraging enough to attract Western companies' direct interaction with the Polish market.     

Potential of the Internet as a Retailing Channel in South Africa

Abstract

This study examines the factors affecting retailers perceptions of the Internet as a potential retail channel. It examines the environmental factors as well as the organizational factors impacting on the potential of Internet retailing. Results are reported from 102 South African retailing chain organizations across all categories. The authors discuss the results and provide some guiding points for retailers who intend to use the Internet as a retailing channel in the future.     

The battle for commercial hearts and minds and the internal brand within a charity shop network in Ireland

ABSTRACT

Charities are increasingly adopting commercial branding strategies to capture consumer hearts and minds for competitive gain, with little attention on the internal organisational battle for hearts and minds within a not-for-profit context. This paper explores the internal brand of a charity that currently operates 227 charity shops on the island of Ireland, using Hankinson’s 2004 framework that focuses on functional, symbolic, behavioural and experiential components. An exploratory case study was developed based on a survey of organisational members (n = 138), interviews with six regional shop managers, observation in retail stores and supplemented by organisation documentation. Findings indicate a clarity of perception on mission, purpose and core values for the charity, but more ambiguity around perception of the charity shop brand and identified issues relating to communication of policies and procedures, managerial practice and the workplace environment. The study also reveals a gap between the charity’s organisational identity and the brand identity for the charity store network, a clarity in the perception of core values that does not underwrite the store brand and resistance to the implementation of commercial practice within a volunteer-led charity. Trust may be the key in the internal battle for hearts and minds within the charity and may be crucial for the charity to realise its’ potential and successfully meet its’ mission for maximum societal gain.     

Consumer clothing disposal behaviour: a comparative study

Fast fashion retailing is leading consumers towards an increased rate of purchasing and the trend to keep clothing for an ever shorter time with the resulting rise in clothing disposal. The aim of this paper is to empirically explore antecedents of two methods of sustainable clothing disposal behaviour in two countries: donating to charities and giving away to family and friends. Using data from females located in Australia and Chile, the authors test the proposed model with structural equation modelling (SEM). The results of this study show that consumer recycling behaviour is a strong and direct driver of donating to charity. In addition, results find that consumer awareness of the environment and consumer age affect donating behaviour. The findings have value for fast fashion retailers, marketers, environmental activists, ecological researchers, charity institutions and public policy makers.     

Marketing in retailing: a research agenda

Although specific retailing subjects related to marketing have been extensively

researched and presented in academic literature, the overall topic of marketing in

retailing has received little attention. This paper identifies and discusses some

principal marketing in retailing issues that warrant empirical assessment.

Research attention to the questions raised in this paper will provide strategic

Guidelines to retailers seeking to improve the marketing performance of their

organizations.     

Can Brick-and-Mortar Retailers Successfully Become Multichannel Retailers?

ABSTRACT

The critical success factors required by brick-and-mortar retailers to successfully transform into multichannel retailers are analyzed in this study. We identify threshold resources and success factors required to survive in the online retailing industry. We suggest that by leveraging their already existing assets and augmenting certain resources and capabilities, brick-and-mortar retailers would be able to exploit gaps in online retailing and use opportunities arising from them, thus gaining a competitive edge over online retailers.     

She shares,but he does not: Gender differences in the sharing of charity‐related content on social networking sites

Online social networks are widely used methods of communication. This research examines gender differences in people's tendency to post charity‐related messages. In general, compared to males, females show more empathic concerns with online charity‐related messages, which increases their willingness to post messages on their online social networking sites. However, message framing is key. Females' higher tendency only holds for charity messages that focus on benefits to others or the feelings of others, not for messages that are self‐focused. This research also identifies one way of improving men's willingness to post. Messages that are framed by focusing on negative consequence appeals can increase empathic concerns, which can increase males' willingness to share online charity messages on online social networking sites.     

A Praxis Framework for Implementing Market Orientation Into Charities

There is a scarcity of research regarding the process of introducing market orientation into the not-for-profit sector. Understanding this process would greatly assist the not-for-profit sector, which is under increasing pressure to obtain funds to operate and offer appropriate services. In this article, we examine the successful introduction of market orientation into three Australian charities and identify the stages of implementation. The introduction of market orientation is analyzed from a discourse transformation perspective and a praxis framework is developed. This is amongst the first studies examining the transition to a market orientation discourse within charity organizations and the first study to develop a praxis framework to guide managers. The study also pioneers a discourse transformation perspective in market orientation research. The article thus extends our knowledge of market orientation within the not-for-profit sector and increases understanding of practitioner engagement in marketing activities.     

Consumer transformation through volunteer service experiences

A growing number of consumers are seeking to make a difference through experiences involving interaction and collaboration with organizations that offer charitable service opportunities. These experiences are noteworthy in not only their catalyzing influence on the organization and the beneficiary customer, but also the personal transformation in the volunteer. The authors introduce a phenomenon called transformative charity experiences (TCEs), a triadic framework highlighting an avenue of personal consumer well-being through the transformative effect of service interactions with key stakeholders. Building upon conceptual models proposed in Transformative Services Research and insights from their own embedded charity experiences, the authors introduce how service co-creation from three entities (charity, volunteer, and community) can lead to a transformative effect for the volunteer. An exploratory field study in an international setting provides insights into how the proposed framework accounts for TCEs. Implications and future directions for charitable services research are presented.     

The Role of Belief in Making a Difference in Enhancing Attachment to a Charity Sport Event

Charity sport events provide charitable organizations with a mechanism to communicate the mission of the charity to a large participant base, while fostering a meaningful event experience for event participants. This research examines the relationship among motives for charity sport event participation, participant belief in making a difference, and attachment to the event. In making this examination, an online questionnaire was administered to participants in the 2007 Lance Armstrong Foundation (LAF) LIVESTRONG Challenge (N = 568). Through structural equation modeling, the results demonstrate that belief in making a difference mediates the relationship between social and charity motives and attachment. Suggestions are made for marketing communication, highlighting belief in making a difference via rituals, symbols, and social media to assist in attracting and retaining participants.     

上海零售业态的变迁与城市商业空间结构

在经济全球化和城市功能转型的背景下,零售业变得越来越重要,不仅是商业更是经济的重要组成部分。从历史演变、空间布局的角度对上海零售业的发展和现状进行了分析,在此基础上分析上海几个典型零售业中心的形成机制、业态特征、存在问题,并总结概括出零售业态演变对商业空间结构的影响。     

Does Vice Make Nice? The Viability and Virtuousness of Charity Lotteries

ABSTRACT

Globally, charities are under increasing pressure to find alternative sources of funding. Although charitable gaming has long been considered a viable source of revenue for charities, opponents of gaming have raised concerns about the potential negative consequences associated with gambling. The current paper examines a unique form of charity gaming–the charity super lottery (CSL)–that offers a number of fund-raising benefits to cash-strapped charities. Results from a preliminary study of CSL ticket buyers suggest that the CSL may be both a virtuous and viable source of fundraising. Interviews revealed that CSL consumers (1) viewed the ticket purchase as a donation rather than gambling, (2) were unlikely to be involved in other forms of gambling, and finally (3) perceived the CSL purchase as a complementary rather than supplementary form of charity support behavior. Implications for the fundraisers of charitable organizations and directions for future research are discussed.     

Improving Fundraising Efficiency in Small and Medium Sized Non-profit Organizations Using Online Solutions

ABSTRACT

Although Switzerland enjoys a mature e-commerce sector and online marketing with widespread use of social media, large Swiss nonprofit organizations (NPOs) still adopt mainly off-line marketing and mass marketing strategies to support their fund-raising efforts. Mass marketing techniques are expensive and require a large financial investment, which Swiss small and medium-sized organizations cannot afford. The high cost of adopting these conventional fund-raising strategies greatly affects small NPOs, who lack funds to run their social and humanitarian projects. If instead NPOs focused on more cost-efficient marketing strategies, they could improve the sustainability of their fund-raising campaigns. Taking an explorative approach, this study first surveys Swiss donors to understand and quantify their behaviors. Second, it conducts qualitative interviews with NPOs to provide insights into their fund-raising strategies. Finally, it concludes with a set of practical suggestions for small and medium-sized NPOs to build specific capabilities to collect online donations more efficiently.     

The games retailers play

Game theory has helped to clarify and simplify a wide variety of business decisions, yet has rarely been applied in a retailing context. This article pairs three contemporary retailing issues with three well‐known strategic games in an effort to spark the imagination of the strategist and the student. The issues of trading hours, saturation and Investment in innovation are examined through the application of the Prisoner's Dilemma, Tragedy of the Common, and Boxed Pigs. Implications of the games for retail decision‐making and for management education are explored.     

The Outlook for European Grocery Retailing: Competition and Format Development

This article analyses retail trends in the main European countries, and particularly format evolution and competition amongst retailing firms. On the basis of the existence of European retailing landscapes that are sometimes similar without ever being identical, the article analyses the impact of the main factors of change on different national markets. Whilst retail internationalisation and new entrants, commercial policy, legislative environments, technological innovations, consumers and buying behaviour will have a convergence effect on different countries' retail structures, substantial differences will still exist. European retailing in the coming years will probably be characterized by increasingly less marked differences between countries than one finds today, but market segmentation, variety and differentiation of retailing formats and brand names will be stronger within each country.     

我国慈善事业发展态势及其法律体系建构研究

近些年来,我国慈善事业发展态势良好,但也存在一些不和谐因素。分析其中原因。除了传统低层面的慈善意识影响以外,慈善法律制度体系的缺失恐是主要原因。具体表现在我国慈善事业中专门的慈善组织法律规范、慈善行为法律激励机制、慈善活动法律监管制度和可操作的法律规定的缺乏。为促进慈善事业的发展,可采用集中立法模式,建立以《慈善法》为基础的慈善事业法律体系。具体就是要进一步制定和完善关于慈善组织设立、慈善行为实施、慈善信用法律保障、慈善活动国家激励、慈善行为责任担当等内容的法律体系。