基于认证的服务分类研究

在全球化趋势的引领之下,服务业已经占据了经济领域中越来越重要的位置。我国服务业目前相对于发达国家还有较大差距。为了更好地发展我国服务业,缩小与发达国家的差距,适时地开展服务认证是一种可行的方法。这当然就要涉及基于认证的服务分类,目前尚未见到专门针对服务认证的服务分类进行研究的专著。国内外专家对于服务业的分类有较多的研究,并形成了一些成果。我国1985、1994和2002年3次国民经济行业分类中形成了关于服务业的分类。在我国服务业分类的基础上,针对服务认证的服务分类进行研究,建立符合服务认证要求和服务业发展的服务分类标准,有利于推动相关服务认证的发展,从而推动服务业的发展。     

基于公众需求的政府信息公开目录分类体系改进初探

我国政府信息公开目录分类体系由于发展时间短、未制定统一标准、人才缺乏等因素,仍存在一系列问题。本文初步调查了公民对政府信息的需求情况,结合我国现状,基于服务对象视角对我国政府信息公开目录分类体系提出改进建议,并提出以职业作为基本分类标准对我国政府信息公开一级目录形式重新划分。     

企业会计准则通用分类标准贯彻实施会议在京举行

2011年1月12日,企业会计准则通用分类标准贯彻实施会议在北京举行,财政部副部长王军出席会议并讲话。王军强调,通用分类标准的发布实施,对全面推进我国会计信息化工作、构建协调统一的会计体系、促进会计工作更好地服务经济社会发展具有重要意义。通用分类标准的实施是一项全新的系统工程,技术性强,影响面广,实施难度大。首批实施单位要充分认识这项     

服务外包标准化的现状与对策

服务外包市场前景好、规模大、发展快,是国际产业转移和布局的新趋势,积极融入此趋势必将有利于我国中小企业的产业转型.服务外包的实现前提是标准,且运行效率取决于企业标准化的水平.目前国际服务外包标准的数量不多且均由美欧主导,我国企业的服务外包标准化意识与能力均较弱,影响了我国服务外包行业的发展.为此,需要我国各级政府高度重视、分类引导,积极培育企业的标准化意识和能力,为我国顺利实现经济转型奠定基础.     

货物分类标准及其与政府采购分类标准的关系研究

我国正就加入《政府采购协议》展开国际谈判。货物作为GPA谈判的重要对象之一，货物分类标准具有重要的意义。文章通过对国际上目前已有的货物分类标准进行总结，深入挖掘货物分类标准与政府采购货物分类标准的关系，同时结合我国现有的政府采购分类标准，为我国建立政府采购货物分类标准提供了建议。     

公司新闻

<正>北京金海燕物业全面推进《金隅住宅物业分类分级服务标准》实施为满足业主对美好生活的向往,践行物业服务质量年倡议,金海燕物业以全面推进和落实《金隅住宅物业分类分级服务标准》(下简称《标准》)为抓手,不断规范和改进物业服务和管理水平,切实提升物业服务品质和满意度。2018年上半年,金海燕物业对《标准》的七大分项标准分别组织各项目     

欧盟电子采购分类体系比较研究

随着信息化技术的不断发展,电子采购已经逐渐渗透到各行各业,包括政府采购领域。产品和服务分类标准是电子采购运行的基本元素,电子采购网站的多样化催生了不同的产品和服务分类标准。欧盟是电子采购制度相埘健全、成效相对突出的地区。文章深入分析了欧盟公共与私营领域常见的电子采购分类标准的制定背景、异同点以及各自的优缺点,同时提出了完善建议。     

中国XBRL分类账分类标准中数据元素设置浅析

XBRL分类账主要是针对交易层面会计信息的输入输出格式进行规范，XBRL分类账分类标准的建立是国际及各国XBRL组织所关注的，XBRL分类账分类标准的设置直接影响到经济业务的收集、生成，而XBRL分类账分类标准的建立关键在于数据元素的设置。本文在分析XBRL分类账、分类账分类标准、XBRL数据元素设置以及我国的具体国情的基础上论述我国XBRL分类账分类标准中数据元素的设置。     

闪联正式晋升国家标准

《信息设备资源共享协同服务》标准(简称“闪联”标准)是指在家庭、办公和公共环境中，通过定义一系列的协议标准，支持各种信息设备、家用电器、通信设备之间自动发现、动态组网、资源共享和协同服务。     

我国XBRL分类标准的相关文献综述

本文对近几年来国内关于XBRL分类标准的研究成果从分类标准的设计、参与主体、评价体系三个方面进行评述,以指导我国XBRL分类标准的制定。     

Project Team Communication in Financial Service Innovation

We examine the role of communication during the innovation process of new financial services from an information processing perspective. A contingency framework is developed on the role of communication and its impact on new financial services success. In order to assess the unique nature of the services context of this study, this framework also depicts the moderating impact of the specific services characteristics (intangibility, inseparability, heterogeneity and perishability) on project communication during the innovation process. Project team communication is conceptualized by three types of communication: (1) intra-project communication, (2) extra-project communication involving (i) organizational liaisons, which refer to the transfer of intra-organizational communication by project members and (ii) gatekeepers of information, which refer to the transfer of extra-organizational information by customer-contact personnel. The relationship between project team communication and the reduction of innovative uncertainty on new financial service success is examined. Our contingency model implies that managers have to recognize the critical communication roles that project members and frontline employees may fulfill. The communication flows mediated by these individuals foster the uncertainty reduction during the innovation process. Moreover, financial service innovation management should conceive the service characteristics as sources of task uncertainty, as they may lower project communication effectiveness, i.e. the reduction of innovative uncertainty. Following the managerial implications of our model, we finally formulate directions for future research.     

A quality-oriented framework with QoS management using Bluetooth as a case

In a modern society that is inundated with cell phones, laptops, PDAs and other IT facilities, it is little wonder that digital handheld tools and facilities have followed suit in the wireless trend. Services in Bluetooth promise to allow industries and businesses to adapt rapidly to changes in the business environment and to the needs of IT users. Nevertheless, the dramatic changes of services in Bluetooth also result in undesirable interactions that negatively influence quality of service and customer satisfaction regarding Bluetooth. Consequently, it is important to discuss the service quality, service feature interaction and service recovery about Bluetooth and their influence on user satisfaction and trust. Due to particular properties of wireless communication services, there exist software testing models and methodologies in the domain of wireless communication services. Based on the previous literature that defines the overall quality of wireless communication services, this study proposes a quality-oriented framework that may be effectively applied to the area of wireless communication.     

Messaging specifications, properties and gratifications as institutions: How messaging institutions shaped wireless service diffusion in Norway and Japan

We address the following question: why have a large number of mobile services been successful in Japan but received only lukewarm response in Norway despite Norway’s lead in the late 1990s in wireless messaging? Current explanations are not sufficient in explaining this dilemma. We approach mobile service diffusion through the lens of new institutionalism by analyzing how messaging institutions emerged both on supply and demand sides that enabled and constrained mobile service innovation. A tripartite framework of institutional fields consisting of architectural service specifications, service properties, and use gratifications is formulated. Using secondary data we show that mobile service specifications in Japan integrated better interpersonal communication and data services and thereby allowed instrumental and aesthetic properties to align with expressive properties of messaging. In Norway disjoint service specifications caused service properties and gratifications to remain disconnected, which inhibited data service adoption and channeled data service adoption towards simple SMS based messaging solutions. Differences in service specifications and prospective gratifications not only account for differences in overall service diffusion, but offer valuable insights into institutional forces that shape complex mobile service innovation.     

基于无线通信技术可提供本地交互应用和信息服务系统的实现

由于无线通信的便利性,无线通信技术已成为发展最快、应用最广、影响最大的通信业务之一,成为现代社会中不可或缺的重要部分。本文设计了一种基于无线通信技术实现的可以提供本地交互应用和信息服务的系统,其中设计了一种本地信息服务装置,以射频鉴权单元以射频方式与用户终端进行交互鉴权数据,并根据鉴权数据与用户终端完成鉴权操作。通过装置中的无线通信单元与用户终端建立无线连接进行无线通信,实现各种基于位置的交互应用和信息服务。     

电力通信网综合监控管理系统建设探讨

当前,我国的电力企业在不断的在提高信息化以及现代化的管理水平,与此同时,在电力通信业务的水平方面应更加系统的服务于市场营销、继电保护、调度的自动化,以及财务管理等业务,因此,系统业务的提高都是需要电力通信网络的全面配合,以及它的可靠稳定性,本文主要是根据电力通信网络在现阶段的发展,所提出的方法建议以及相应的管理措施。     

基于微博的客户服务策略

微博客服已成为企业核心竞争力之一。微博客服具有全天候服务、人情味、信息分类、严谨自律等特征。企业微博客服策略包括注意倾听、投客户所好、视客户为智囊、全员服务、坚守诚信等方面。     

Controversies and conceptual development Examining public entrepreneurship

The role of entrepreneurship in the public services remains controversial. In this article we present an initial framework for understanding public entrepreneurship based on a typology of entrepreneurship and an initial classification of relevant public service processes and outcomes. Each aspect is illustrated by case study evidence taken from the West Midlands Ambulance Service, and is integrated into the theoretical literature on entrepreneurship. When applied to this case, the framework helps to differentiate two types of entrepreneurial action. The first type is conducted away from the core service and is governed by commercial considerations, the second is linked to the core statutory service and is governed by bureaucratic obedience. We argue a feature of public management is the requirement to operate across differing ‘orderings of life’ where contradictory rules apply. The acceptability of entrepreneurship depends on whether managers can recognize and distinguish between the rules governing these spheres.     

国际EPC工程项目全程物流服务管理的思考分析--以恒逸文莱石油化工项目为例

基于国际大型EPC工程项目全程物流服务涉及的货量大、物资种类多且有大量特殊物资运输、专业性强、风险因素多、管理及控制难度大、沟通协调接口面多等特点,结合恒逸文莱石油化工项目全程物流服务管理的实际操作经验,探讨国际EPC工程项目全程物流服务管理方案的运行,通过把握物流环节关键点的认识,提高国际EPC工程项目全程物流服务的管理水平,保障工程项目物流的顺利进展。