From ‘social club’ to ‘integrated membership scheme’: developing membership schemes strategically

Changes in the economic and political climate have resulted in income generation becoming increasingly important for cultural organisations and one method of achieving this is to develop closer relationships with individuals, for example, members. Friends' schemes (also known as membership schemes, societies and organisations) exist in a variety of formats and provide organisations with a range of benefits in addition to their income‐generation potential. These include advocacy, influence and a stable volunteer base. This paper makes a contribution in three areas of cultural management: it presents the findings of a study of friends' schemes within large museums and galleries in London and identifies distinctive typologies of scheme; creates a framework that practitioners can use as a diagnostic tool to analyse their own scheme; and finally, provides strategic direction to assist in the evolution of membership schemes. Copyright © 2003 Henry Stewart Publications     

Environmental management: from ‘fit’ to ‘stretch’

Environmental management is a budding discipline that studies the development and shaping of environmental policy in business. This article discusses what progress has been made in theory building in the field of environmental management, and what priorities should be set for future research. The level of ambition of a company with respect to its environmental performance is seen as the result of the following three variables: the coincidence of increased eco-efficiency and market opportunities; the internal structure and culture of the company (including the influence of a number of important actors in it) and the pressure from the immediate and wider social environment to take environmental measures. Research in the field of environmental management can improve our understanding of the conditions under which companies will strive for higher eco-efficiencies. It is argued that such research must concentrate on the interaction of the three variables mentioned above and on how they affect the actions of companies. © 1998 John Wiley & Sons, Ltd and ERP Environment.     

‘Repeat commercializers,’ the ‘habitual entrepreneurs’ of university–industry technology transfer

Among academic faculty, is there a class of ‘repeat commercializers’ who account for a disproportionate share of commercialized technologies arising from university research? In a survey of 172 engineering, mathematics, and science faculty members from a major Canadian university, we found evidence that a class of repeat commercializers does exist. Further, we found that the 12% of the faculty who are repeat commercializers account for 80% of the commercialized innovations. Interviews with repeat commercializers in the same faculties at the same university suggest that repeat commercializers parallel habitual entrepreneurs in that they have the ability to commercialize (i.e. the ability to generate and identify commercializable inventions and the ability to acquire resources for the commercialization of their inventions) and the aspiration to do so (i.e. commercialization-friendly attitudes). Since repeat commercializers account for such a large percentage of commercialization activity, it is important that programs and policies associated with technology transfer address the needs of this subpopulation of the faculty.     

From ‘tucked away’ to ‘joined at the hip’: understanding evolving relationships within the HRBP model in a regional energy company

Many authors have studied how the HRM function has evolved. A fundamental recurring theme in the literature centres upon the role HRM should play to ensure it adds real value to organisations. This article seeks to contribute to the ongoing debate surrounding the HRM role by reporting findings from case study research carried out in an organisation that has recently restructured its HRM function towards the Human Resource Business Partnership model. Through interviewing key stakeholders in the organisation, our aim was to understand the roles which HRM professionals play and the key stakeholders with whom they have relationships. Evidence suggests that, as a result of the restructuring, the HRM function has a more strategic and integrated position with many viewing HRM professionals and advisors as valued business partners. However, we also noted some important ambiguities, tensions and role conflicts amongst the key parties involved in the partnership, which suggests that further work is required to fully clarify the role of the HRM function in this organisation and to ensure that relationships continue to evolve successfully.     

Union responses to ‘multi‐enterprise’ factories in the Italian motor industry

During the 1990s, outsourcing work was commonly associated with the weakening of union organisation and the deterioration of pay, working conditions and job security. A variant of outsourcing, termed here as ‘insourcing’, involves a firm purchasing ‘non‐core’ functions and services from enterprises located under the same roof. This case study of Fiat outlines the impact of insourcing on traditional arrangements and practices, and analyses the response of Italian local unions. The findings indicate that in the context of ‘bargained compromise’ between trade unions and management in the Italian motor industry insourcing did not have the negative implications for union organisation and employee terms and conditions associated with traditional outsourcing.     

‘A Land of Milk and Honey’? Reengineering the ‘Past’ and ‘Present’ in a Call Centre*

ABSTRACT This article explores how managers, in the Call Centre of a Bank, (re)defined, and drew boundaries around ‘past’ cultural conditions, in relation to the introduction of a Business Process Reengineering (BPR) regime. Managers represented the ‘past’ negatively, in terms of conflict and coercion, whilst the ‘present’ was largely described as a Shangri‐La of teams and consensus. This eschewing of the ‘past’ and sublimation of the ‘present’ stood in opposition to the representations of the staff. Both the ‘staff’ and ‘managers’ seemed to reject or embrace discourses that challenged or coincided with their understanding of how things are or should be. In view of this, their understanding of the past/present is inseparable from a consideration of power and identity. The article examines the interplay between discourses and individuals, arguing that it is bound up with fear and anxiety, hope and aspiration, memory and nostalgia, among other, everyday life experiences.     

Combating environmental repercussions through ‘TQEM’ and ‘ISO 14000’

Business is totally dependent on society although we sometimes do not experience it that way. All business, even in their most limited form, confront environmental issues, some more than others. Business leaders will be actively addressing social and environmental issues. These companies will be going for certification to ISO 14001 (EMS) and progressive organizations have moved beyond EMS requirement, seizing control of environmental operations through Total Quality Environmental Management (TQEM). Industry leaders are incorporating environmental thinking into every aspect of their operations. As a long‐range plan towards TQEM, an organization can have a road map and a clear model for achieving excellence in the area of Environmental Management. Copyright © 2001 John Wiley & Sons, Ltd and ERP Environment     

‘Stick to the knitting’ vs. ‘the mysteriously potent charm of diversification’: the Greek evidence

This paper provides evidence on the extent, nature of and factors associated with diversification using a novel set of data, referring to both firms and plants, from the Greek manufacturing sector (1992). The paper brings together a strand of hypotheses formulated, and partially tested, in the relevant literature. More specifically, we investigate the relationship between the degree of diversification and firm/industry characteristics by separately examining the behaviour of multiplant and uniplant firms. Certain patterns emerge which are then compared with those that arose in other studies. Copyright © 1999 John Wiley & Sons, Ltd.     

The ‘science’ and ‘practice’ of HRM in small firms

This paper looks at the ‘science’ and ‘practice’ of human resource management in small firms. While there is growing evidence that the practice of human resource management in small firms is characterized by informality, there is less evidence about the science, or explaining why this is the case. We look to writing on strategic human resource management, which has at its heart the resource based view of the firm, for possibilities offered to understanding the science of human resource management in small firms.     

From collective bargaining to ‘personal’ contracts: case studies in port transport and electricity supply

‘Personal’ employment contracts have been presented as a conduit for individualisation, facilitating a more equal, open and flexible employment relationship. This article explores the reality of their introduction in two industries. It argues that the contracts have been used symbolically and contributed to a growth in employer power rather than transparency.     

From ‘spaces of place’ to ‘spaces of flows’? Territorial and functional governance in cross‐border regions in Europe and North America

To what extent are we experiencing a transformation from ‘spaces of place’ to a ‘space of flows’ as proposed by Manuel Castells? Applying his thesis to the political system leads to the following implications. Socio‐economic processes of ‘glocalization’ are undermining the gate‐keeper position of national governments. Furthermore, governance is becoming ‘deterritorialized’, an aspect which is characterized by Elkins as an ‘unbundling’ of identities and jurisdictions. But does this process of unbundling lead to a federal system of multi‐level governance where the national level is complemented by supranational and subnational levels of governance; or does it imply an even more radical transformation towards an architecture of governance which is characterized by a proliferation of single‐purpose governments with variable and flexible spatial scales? A final implication is the transformation from ‘government to governance’— which means a broader array of actors and changing modes of interaction. This article traces these theses by analysing institutions of governance in four cross‐border regions in Europe and North America. In all regions we indeed find many cross‐border networks and institutions undermining the national gate‐keeper position. In Europe, cross‐border collaboration is producing another soft, but institutionalized, comprehensive, stable and territorially‐defined layer in the European ‘multi‐level‐system’. In North America, by contrast, only informal, fluid, specific and non‐territorial institutions are evolving across national borders. Here, the territorially‐based nation state is not complemented by similar kinds of political institutions, but is instead being challenged more fundamentally by new kinds of institutions: transnational socio‐economic exchange networks and transnational ideological coalitions which embody enormous transformational power. In conclusion, cross‐border regional governance in Europe still follows the logic of ‘spaces of place’, whereas in North America quite different ‘spaces of flows’ are emerging as complementary logics of community and institution building. Jusqu'où s'exerce la transformation d'un ‘espace de lieux’ en ‘espace des flux’, comme le suggère Manuel Castells? L'application de cette théorie au système politique a plusieurs implications. Les processus socio‐économiques de ‘glocalisation’ désagrègent la position de garde‐barrière des gouvernements nationaux. De plus, la gouvernance se ‘déterritorialise’, phénomène qu'Elkins appelle la ‘séparation’ des identités et des domaines de compétence. Mais à quel type de gouvernance cette ‘séparation’ mène‐t‐elle: à un système fédéral à plusieurs niveaux où le plan national est complété de plans supra‐ et infra‐nationaux de gouvernance? ou à un changement plus radical vers une architecture caractérisée par une prolifération de gouvernements à finalité unique dont les échelles spatiales varient et s'adaptent? Une dernière conséquence est le passage de gouvernement à gouvernance, qui se traduit par une diversification des acteurs et de nouveaux modes d'interactions. L'article retrouve ces thèses en analysant des institutions de gouvernance dans quatre régions transfrontalières européennes et nord‐américaines. Dans toutes les régions, l'étude identifie en effet de nombreux réseaux et institutions transfrontaliers qui minent la position de garde‐barrière nationale. En Europe, la collaboration transfrontalière crée une strate souple, quoique institutionnalisée, étendue, stable et aux limites territoriales définies dans le ‘système européen à plusieurs niveaux’. En Amérique du Nord, en revanche, n'interviennent à travers les frontières que des institutions informelles, fluides, spécifiques et non‐territoriales; l'État‐nation lié au territoire n'est pas complété d'institutions politiques de types similaires, étant plutôt profondément mis en cause par des institutions d'un genre nouveau: réseaux d'échanges socio‐économiques et coalitions idéologiques transnationaux qui expriment une énorme dynamique de transformation. Pour conclure, la gouvernance régionale transfrontalière en Europe obéit encore à la logique des ‘espaces de lieux’ tandis qu'en Amérique du Nord, des ‘espaces de flux’ tout à fait différents apparaissent dans une logique complémentaire de construction de communautés et d'institutions.     

Environmental performance and competitive advantage in Canada's paper industry

A new environmental performance model is developed, explained and subsequently applied to a study of the Canadian recycled paper industry. The strategic position of the industry is explored as it takes the progressive steps needed to improve its environmental performance and competitive advantage in response to this rising regulatory agenda. Three policy options facing the Canadian pulp and paper industry are examined: the status quo, process technology innovation and product development. The strategic position of the industry is also examined using measurement of stance, attitude, government response, values, planning horizon and environmental integration. The supplier-consumer relationship, capital-technology and locational factors are also used to further discuss the links between competitive advantage and environmental performance. From this discussion, conclusions are drawn on competitive environmentalism: ethics and profit are compatible; newsprint mills must improve their locational, technology and market actions; the industry must proactively seek out environmental market and stakeholder opportunities and; further management research is needed to demonstrate the links between environmental performance, innovation and competitiveness.     

The Bridge to the ‘Real World’: Applied Science or a ‘Schizophrenic Tour de Force’?*

abstract This article concerns those publications which have received considerable attention in an academic as well as in a practical context. In these rare cases, it seems that it was possible to transfer scientific findings more or less directly into managerial implications. This widely shared view is contrasted with a socials systems perspective. From this point of view there cannot be a direct application of scientific knowledge. This also holds true for the classic examples of applied science. It is argued that even in these cases there is no evidence of linear knowledge transfer but rather ‘Applied Science Fiction’ (ASF). ASF comprises all techniques with which the scientific system reacts to external application pressure without having to relinquish its own self‐referential logic. Different forms of ASF are introduced. These are retrofitting, reputation, symbolic labels and undisciplined eclecticism. The ASF‐concept will be illustrated by Michael Porter's Competitive Strategy. Paradoxically, however, the conventional concept of application and ASF are a barrier for the sustainable relevance of management studies.     

Dubai in the ‘Middle’

In the early 2000s, Dubai seemed the apotheosis of the global city model. Lauded as an embodiment of globalist ideals, or harshly criticized as a representation of the dangers of contemporary urbanism, it was clearly under the spotlight. Then, like the concept of the ‘global city’ itself, it disappeared from the headlines, to be subject only to sporadic and cynical attention. Today some are heralding a ‘return’ of Dubai from the anonymity of the middle ground of global city hierarchies and rankings. What is often forgotten, however, is that urbanism in Dubai did not stop. On the contrary, Dubai's continuous ‘worlding’ offers a productive opportunity for the encounter of ‘global’ and ‘ordinary’ modes of urban analysis. By unpacking the construction of a global Dubai, this article advocates greater sensitivity to the multiscalar politics that shape its continuity. Stepping beyond rumours of crisis and decline, it aims to connect the global fortunes and everyday processes that jointly characterize the development of global cities. ‘Global’ and ‘ordinary’ urbanism, it argues, are but two registers of how we could, in Warren Magnusson's words, ‘see like a city’.     

Residents’ Responses to ‘Territorial Stigmatization’: Visual Research in Berlin

This article deals with the symbolic dimension of the transformation process in a post‐socialist large‐scale housing estate in Berlin after reunification. This reflection is based on the concept of ‘territorial stigmatization’ and I use a photographic method to analyse the representational strategies employed by residents to manage territorial stigma: identifying with depoliticized images of the past, exiting the estate and questioning the very principle of representation. The first two strategies seem to be different ways of internalizing dominant representations of place. The latter differs from the first two in its use of iconic means to challenge the current spatial order and its opening up of possibilities for emancipation. The article thus also shows how photography as a research method can reflect on existing power relations.