Moving best practice forward: Delphi characteristics,advantages, potential problems,and solutions

In the last 30 years, there has been increasing application of the Delphi technique to tourism research. However, mystification regarding Delphi characteristics and procedures is evident in the literature. Through critical examination, this paper seeks to demystify the Delphi and advance understanding of the technique, contribute to the evolution of methodological guidelines, and provide further guidance to tourism researchers. A generic Delphi procedure is introduced, a critical review of its advantages and potential problems is presented, and critical design decisions are identified. Expert panel design and management are emphasised through example and critical review. Copyright © 2008 John Wiley & Sons, Ltd.     

Managing customer knowledge through the use of big data analytics in tourism research

The use of big data is growing in relevance and importance in tourism management research. Companies operating in this industry are exploiting big data analytics and developing systems to manage customer knowledge and provide the best service in the right place at the right time. This paper aims to provide a systematic literature review to present issues associated with the use of big data in tourism and identify future research directions on the topic. To achieve this aim, this paper develops a citation network analysis methodology to drive the content analysis and explore the content of 109 selected papers. The findings of this review highlight that although there is an increasing number of contributions on the topic, there are yet some issues that require to be further developed. In particular, the paper identifies research gaps and consequent research questions that represent an agenda for both researchers and practitioners.     

Empowering young people through participatory film: a postmethodological approach

Children and young people’s voices have often been neglected in tourism research, and this is particularly the case when exploring tourism from the host community’s perspective. The lack of children and young people in tourism research has been attributed to the slow engagement and adoption of alternative and critical methodologies which open up new and fresh ways of interpreting reality. The paper aims to explore the potential for participatory film to uncover the perspectives of marginalised members of the community such as children and young people. We also discuss the use of participatory film as an epistemic philosophy, and as a post-disciplinary form of methodology (or ‘postmethodology’) which is ideologically grounded. The findings suggest that children and young people feel strongly about their community and display feelings of anger and frustration towards tourists who are perceived to not respect the community and the environment. The methodological contribution of this paper lies in the use of an innovative and voice-generative participatory visual method to empower young people to actively participate in tourism research.     

Air transport and tourism – a systematic literature review (2000–2014)

This paper reviews the literature at the intersection between air transport and tourism research. While air transport and tourism are mutually dependent sectors, there is little research on their interaction. A systematic literature review method was used to select and analyse relevant journal articles published in 54 Australian Business Dean Council (ABDC) A*, A, or B-ranked journals from 2000 to 2014. Research themes, leading researchers, their institutions, and geographical locations are discussed. An extended framework for classification of the literature is developed through the content and thematic analysis. Among the identified research themes, ‘environment’, ‘passengers’, and ‘airlines’ are found to be the most common. The use of a systematic review has identified gaps in the literature and directions for future studies. Some of the identified areas that are showing a growing interest in the interrelationship between aviation and tourism include air route/service development; passenger experiences; low-cost carriers and their impact on tourism; implications of new direct long-haul flights; and carbon offsets.     

Alternative Tourism Activities Management in the Argentinean–Chilean Great Lakes Corridor

Tourist and recreational use of natural and protected areas in Argentine–Chilean Great Lakes Tourist Corridor has experienced a remarkable growth during last years. Although total amount of use is still within these areas admission capacity, problems arise derived from intensive use in certain places, as well as visitors management concerns in considered critical areas. In this context, a research project was elaborated, approaching the problem of alternative tourism activites management, and focusing on aspects referred to their management and administration in the area of Binational Corridor. This paper refers to one of the dimensions considered in the project: alternative tourism activites demand in the Corridor. Starting from the classification of sustainable tourism niches done by Eagles (1994), a segmentation matrix was prepared and applied. Such analysis has important research, planning and market implications and is critical to the development of suitable services as well as to the design of appropriate management strategies and techniques for those institutions in charge of tourism planning in wilderness areas. Results are not only valid for those activities mentioned in the area of study, but also for other outdoor activities management in the context of North-Patagonian protected areas.     

Lessons from the field: reflecting on a tourism research journey around the ‘celtic’ periphery

The challenge within the tourism academy to acknowledge the situated nature of knowledge within the research process is intensifying. Drawing on a multidisciplinary body of reflexive narratives and recent work in tourism that acknowledges the personal influences that construct knowledges, this paper embraces this challenge by offering an autobiographic narration of field work in Ireland, Scotland and Cornwall. Food tourism is employed as a conceptual vehicle to pursue a more culturally focused, critical tourism investigation, thereby contributing to work that extends tourism research beyond the sphere of management and business. Drawing on research involving in-depth interviews with (food) tourists and participant observation, it is suggested that tourism knowledge is constructed at the micro-level, directly shaped by seemingly insignificant or overlooked moments. The paper illustrates how personal aspects of field work (gender, age, ethnicity, personal insecurity, loneliness and physical demands), combined with overcoming more practical issues (weather and transport logistics), should inform the contextual foundations of any empirical research; it from these moments where tourism knowledge is truly cultivated. Underpinned by qualitative methodological literature within a framework of critical realism, it urges others to embark upon a similar reflexive journey in order to develop tourism research into a robust sphere of academic enquiry.     

A Tool For Measurement of Innovation Newness and Adoption in Tourism Firms

The paper focuses on the newness characteristic of realized innovations and their adoption in tourism firms. For that purpose it investigates three research problems: (i) measurement of newness level and adoption of tourism innovations; (ii) definition of tourism innovations taxonomy (needed for the measurement); and (iii) statistical analysis of innovations’ adoption in tourism destinations (result of the measurement). The main aim of the research was to develop and validate the tool used for such measurements. The tool should help researchers and managers in tracking and benchmarking how innovative tourism firms are. Copyright © 2012 John Wiley & Sons, Ltd.     

Wine tourism research: a systematic review of 20 vintages from 1995 to 2014

This paper provides a review of 176 papers on wine tourism published between 1995–2014, highlighting research fields, wine regions studied, theory and methodologies used, journals and authors publishing wine tourism research. This paper aims to provide a reference guide for future researchers through a systematic review of wine tourism research over 20 years. The study contributes to the existing literature reviews of wine tourism and consequently, identifies key gaps for further study. Wine production and wine tourism have very different business foci within wineries. However, the findings reveal the importance of strengthening the synergies between wine production and tourism to be successful. In addition, findings revealed different research agendas between New World and Old World wine countries, where the former has a focus on wine tourism while the later on wine production. There has been an increase in theory building which highlights the complexity of the wine tourism experience. Based on this review, the wine tourism research framework developed by Carlsen (2004) has been extended to include two themes: regional development and the experiential wine tourist. The results reveal relevant findings for academics, winemakers and tourism managers regarding the background and future trends of wine tourism.     

A theoretical model of mobile augmented reality acceptance in urban heritage tourism

Latest mobile technologies have revolutionized the way people experience their environment. Recent research explored the opportunities of using augmented reality (AR) in order to enhance user experience; however, there is only limited research on users’ acceptance of AR in the tourism context. The technology acceptance model is the predominant theory for researching technology acceptance. Previous researchers used the approach of proposing external dimensions based on the secondary literature; however, they missed the opportunity to integrate context-specific dimensions. This paper therefore aims to propose an AR acceptance model in the context of urban heritage tourism. Five focus groups, with young British female tourists visiting Dublin and experiencing a mobile AR application, were conducted. The data were analysed using thematic analysis and revealed seven dimensions that should be incorporated into AR acceptance research, including information quality, system quality, costs of use, recommendations, personal innovativeness and risk as well as facilitating conditions.     

Tourists' perception of health tourism before and after COVID-19

Health tourism has received increasing attention from academic researchers from a global perspective. Although mainland China (hereafter referred to as “China”) has long been recognized as a health tourism destination, its health tourism development is still in its infancy stage. Hence, to minimize the aforementioned gap, the present study explored the perception of health tourism and effective health tourism promotion methods from the perspective of tourists before and after the coronavirus disease 2019 (COVID-19) pandemic. The major findings of this study showed that tourists perceived wellness tourism and medical tourism as critical activities/components after the COVID-19 pandemic.     

Geosite assessments: comparison of methods and results

Geotourism as a rapidly evolving and attractive tourism form expands into many regions. This ‘new’ tourism form brings new research issues to be solved including, e.g. geosite identification, geosite assessment, geopark establishment, (geo)tourist trail definitions. One of the biggest challenges of researchers not only in the field of geotourism is to set specific value of an individual locality. The aim of this paper is to compare selected assessment methods of geosites. Different quantitative methods were selected due to fact that it is possible to compare final score of assessments. The results show that using different assessment methods on selected localities gives different results and geosite rankings. Based on this fact, further research in the field of geosite assessment is needed for (geo)tourism planning and management as discussed in this paper.     

Where to vacation? An agent-based approach to modelling tourist decision-making process

Agent-based models (ABMs) are becoming more relevant in social simulation due to the potential to model complex phenomena that emerge from individual interactions. In tourism research, complexity is a subject of growing interest and researchers start to analyse the tourism system as a complex phenomenon. However, there is little application of ABMs as a tool to explore and predict tourism patterns. The purpose of the paper is to develop an ABM that increases knowledge in tourism research by (i) considering the complexity of tourism phenomenon, (ii) providing tools to explore the complex relations between system components and (iii) giving insights on the functioning of the system and the tourist decision-making process. A theoretical ABM is developed to improve knowledge on tourist decision-making in the selection of a destination to vacation. Tourists’ behaviour, such as individual motivation, and social network influence in the vacation decision-making process are hereby discussed.     

Easing the adoption of agent-based modelling (ABM) in tourism research

Agent-based modelling (ABM) is an emerging approach in tourism research. Despite the natural fit between theories of tourism as a complex, interconnected system, and the generative approach supported in ABM, there has been only limited integration within mainstream tourism research. This research letter reports on a recent gathering of tourism ABM researchers to define the main challenges that face the adoption of ABM in tourism research. These include technical, communications, and novelty issues. In response to these challenges, three potential strategies to ease adoption are outlined: education, awareness, and interdisciplinary teams. These findings are framed as a call for increased attention to the fit of ABM within tourism research, and a framework for negotiating constraints to adoption of this technology.     

Undiscovered Public Knowledge: The Potential of Research Synthesis Approaches in Tourism Research

Twenty years ago, Donald Swanson coined the term ‘Undiscovered Public Knowledge’ to refer to the product of the synthesis of previous research. In the current climate, in a range of disciplines relevant to tourism research (e.g. policy, management, economics and psychology) there has been an increasing interest in the maximisation and re-use of previous research through a range of research synthesis approaches. This discussion paper considers three such approaches – systematic review, meta-analysis and meta-interpretation – and their actual and potential application in tourism research. The paper contends that the use of such approaches can assist in ensuring that the tourism research enterprise generates cumulative bodies of knowledge built on the full use and exploitation of previous research results.     

The issue of translation during thematic analysis in a tourism research context

This research note discusses issues with translation of non-English text during qualitative analysis in tourism research using examples from the newly emergent phenomenon of Chinese working holidaymakers in New Zealand. In particular, this note highlights an additional translation step in the thematic analysis process with non-English interview quotes and excerpts. This note argues the merit of researchers’ dual role as researcher/translator and discusses how researchers can undertake translation in cross-language research to maintain the rigour of qualitative tourism research.     

Moving beyond positivism: reflexive collaboration in understanding agritourism across North American boundaries

Extant agritourism studies have employed positivistic methodologies and quantitative approaches. As such, these approaches have predominately concluded that economics motives the diversification in agritourism at the expense of uncovering the complexity of multiple factors involved. Captured in this paper are the experiences of two, independent North American (agri)tourism researchers who used interpretative research approaches, specifically interpretative phenomenological analysis and appreciative inquiry, for getting at a deeper understanding of the complexity of agritourism on family farms. Agritourism is revealed as a transitional process, and supporting farms getting into agritourism would best be accomplished through building business skills and entrepreneurial capacities. Likewise, networks are critical, especially farmer-to-farmer connections. Interpretative research methods uncovered a more holistic and complex understanding of agritourism. This perspective will better inform farmers, their families, as well as policy-makers when they design and implement new businesses, programmes, and policies in the best interest of farm families and rural communities.     

Advancing tourism research through multilevel methods: research problem and agenda

Tourism research often encounters social phenomena and research problems that involve multiple levels. However, most researchers assume that the phenomena exist in a single level and perform analyses that do not reflect the hierarchical nature of social dynamics. This article heeds the call from Current Issues in Tourism by illustrating multilevel methods and proposing an agenda for multilevel research. In particular, this article seeks to reconcile the limitations of single-level analysis and to delineate how multilevel methods could be applied in tourism research. It further seeks to advance tourism theories by introducing more complex multilevel design with broader applications in various tourism settings. This article presents two common tourism research scenarios, critiques their limitations, and proposes how multilevel methods could not only address these limitations, but also how they could advance tourism theories. An empirical study is offered to demonstrate multilevel design and analytical techniques.