Mobile Corporate Social Responsibility (mCSR): Examining Publics’ Responses to CSR-Based Initiatives in Natural Disasters

As social media use on mobile devices has been integrated in people’s daily lives, corporations began to target the publics on corporate social responsibility (CSR) activities on mobile devices. In the context of a natural disaster, this study examines how publics respond to CSR-based initiatives by way of mobile corporate social responsibility (mCSR), including gratifications, social media engagement, perceived CSR motives, and the relationship outcomes as associated with mCSR practice. An online survey was conducted by sampling with 1,433 nationally representative adults in the United States. Findings indicated that four broad types of gratification, such as technological convenience, social interaction, recreation, and information exchange, significantly influenced relationship outcomes such as satisfaction, commitment, distrust, trust, and control mutuality. Results also demonstrated that perceived CSR motives and social media engagement on mobile devices were significantly related to relationship outcomes, providing empirical evidence for the important role that potential mCSR communications can play in engaging publics and cultivating relationships during natural disasters.     

Motivations,Consumption Emotions,and Temporal Orientations in Social Media Use: A Strategic Approach to Engaging Stakeholders Across Platforms

How to engage stakeholders effectively with different social media platforms is an important topic in strategic communication research. Grounded in uses and gratifications theory, consumption emotion theory, and temporal orientation framework, this study conducted an online survey among social media users in the United States (N = 940) to examine how individuals’ motivations, emotions, and temporal orientations in social media use might differ by multi-platform usage groups (i.e., Facebook+Instagram users vs. Facebook+Pinterset users). Our findings indicate that Facebook+Instagram users focus more on self-status seeking and entertainment, while Facebook+Pinterest users are more information-seeking driven and future-oriented. In addition, more optimism is detected among Facebook+Pinterest users. Implications for strategic communication theory development as well as insights for organization-stakeholder engagement on social media are discussed.     

Social Media as a Communication Strategy: Content Analysis of Top Nonprofit Foundations’ Micro-blogs in China

As Web 2.0 has become a trend, an increasing number of nonprofit foundations in China have started to utilize social media for strategic communication. Based on a quantitative content analysis, this study examines how social media, more specifically Sina Weibo, was used by the top 300 nonprofit public-fundraising foundations in China to advance their missions. Message strategy and dialogic communication strategy used to build and maintain organization-public relationships were identified. The result shows that top nonprofit foundations in China mainly relied on Sina Weibo to disseminate information, promoting issues and activities as well as calling for help. Two-way communication process and dialogic loops between foundations and audience were revealed. Audio, video, emotional appeals, dialogic, and interactive features have not been fully utilized, although micro-blog posts with certain multimedia and dialogic/interactive features were significantly more likely to be commented, shared, and liked. The implications of the findings are discussed.     

Strategic Social Media Use in Public Relations: Professionals’ Perceived Social Media Impact,Leadership Behaviors,and Work-Life Conflict

Using the E-leadership theory as the conceptual framework, the study examined strategic communicators’ perceptions of the impact of social media use on their work, leadership behaviors, and work-life conflict. Through a national sample of communication professionals (N = 458), this study revealed the following key findings. The use of YouTube in professionals’ work, social media use in media relations, employee communications, and cause-related marketing/social marketing were significantly, positively associated with participants’ perceptions of the enhancing impact of social media use. Social media use in crisis management and employee communications significantly, positively predicted professionals’ perceptions of social media’s aggravating impact (e.g., extended work hours, increased workload) on their work. The use of Facebook and YouTube in strategic communication, the use of social media in environmental scanning, as well as the positive and negative impact of social media use all significantly and positively predicted communication professionals’ leadership behaviors. When the unintended negative effects of social media use happened, professionals perceived a low control over their work and thereby experienced a high level of time-based and strain-based work-life conflict. Finally, public affairs/governmental relations professionals who were frequent users of social media for their work reported a high level of strain-based work-life conflict.     

A Comparative Study on Global Brands’ Micro Blogs between China and USA: Focusing on Communication Styles and Branding Strategies

This quantitative content analysis compares global brands’ use of communication styles and brand anthropomorphism between two leading culturally different micro blogging sites, Twitter in the United States and Sina Weibo in China. Results show that, despite some differences, communication styles on both sites are more task-oriented than socioemotional-oriented. However, global brands adopt more “give suggestions” style (task-oriented) on Twitter but apply more “tension reduction” communication style (socioemotional-oriented) on Weibo. As for brand anthropomorphism strategies, global brands use more “first and second personal pronouns” on Twitter but more “nonverbal cues and consumer nicknames” on Weibo. By applying Interaction Process Analysis (i.e., task- and socioemotional-oriented communication styles) and brand anthropomorphism frameworks to culturally different social media settings, this study extends our current understandings of how global brands use social media to communicate with their publics.     

An Integrated Approach to Public Diplomacy and Public Relations: A Five-Year Analysis of the Information Subsidies of the United States,China, and Singapore

This study contributes to the growing research on government-issued information subsidies in mediated public diplomacy in a new media environment. It examines the online information subsidies issued by the foreign ministries of three countries—the United States, China, and Singapore—to address a gap in the literature that has given scant attention to how governments use news releases through online newsrooms for public diplomacy. The study is significant for its conceptual explication of public relations and public diplomacy through an integrative strategic communication framework grounded in relationship building as an end goal of public diplomacy. A Leximancer textual analysis of 13,714 public diplomacy texts published through the three countries’ online press rooms over 5 years (2008–2012) found limited congruence in themes and concepts between and among the three countries, even on the issue of human rights, a major diplomatic point of contention. The weak congruence suggests a modelling of public diplomacy on one-way communication, and reveals a fundamental obstacle to grounding engagement, dialogue and collaboration strategically in a context of co-existence, understanding, mutual interdependence and relationship building. Through a three-country analysis, this study conceptually extends the view of public diplomacy beyond the dyadic construction of public diplomacy that dominates the existing literature.     

Paid,Earned, Shared and Owned Media From the Perspective of Advertising and Public Relations Agencies: Comparing China and the United States

Despite the existence of the “great firewall,” advertising and public relations practitioners in China, much like in the United States, are embracing and enacting social media and digital strategies on behalf of their clients. In this study, we conducted 42 in-depth interviews with advertising and public relations practitioners in the United States and mainland China to explore how emerging media and integrated marketing communication (IMC) are impacting advertising and public relations agencies in the two countries. This cross-cultural comparison revealed several critical insights, which were examined through the lenses of IMC and dimensions of culture. We found that emerging media lead to converging trends in various aspects of agency performance. The blurring of paid, earned, shared, and owned media (PESO) was evidentially observed in how executives of both countries defined and used media. Chinese agencies were media agnostic, concerned more with effectiveness of media practices. The U.S. agencies embraced collaboration and information technology better compared to their Chinese peers. This research contributes to the body of knowledge in strategic communication via providing empirical evidence of how Chinese and U.S. agencies coordinate IMC and perceive PESO media relative and in response to emerging media practices.     

Social Media Influencers in Strategic Communication: A Conceptual Framework for Strategic Social Media Influencer Communication

ABSTRACT

Strategic social media influencer communication has become a major topic in strategic communication. However, despite the growing relevance of this new strategic communication instrument, research has paid only limited attention to elaborating its basic concepts. In this article, we adopt a strategic communication perspective to develop a conceptual framework for strategic social media influencer communication. Particularly, we draw on research findings that identify the external resources social media influencers contribute to organization-influencer cooperation. We use these findings to systematically develop functional definitions of social media influencers and of strategic social media influencer communication. We define social media influencers as third-party actors who have established a significant number of relevant relationships with a specific quality to and influence on organizational stakeholders through content production, content distribution, interaction, and personal appearance on the social web. Subsequently, we define strategic social media communication as the purposeful use of communication by organizations or social media influencers in which social media influencers are addressed or perform activities with strategic significance to organizational goals. We then situate these definitions within the broader framework of strategic communication by discussing related concepts and by describing the strategic action field that has emerged around strategic social media influencer communication.     

Exploring the Perceptual and Behavioral Outcomes of Public Engagement on Mobile Phones and Social Media

Mobile technology and social media exert a substantial impact on our society and daily lives. Employing a survey of 633 college students in the United States, this study examined the effects of college students’ public engagement on mobile phones and social media on their organizational identification and attachment and positive electronic word-of-mouth (e-WOM) communication. Findings suggested that college students’ public engagement with mobile phones and social media significantly impacted their attachment toward and identification with the university. Moreover, this study found that students’ public engagement and university identification strongly predicted their positive e-WOM communication about their university. Furthermore, students’ mobile phone engagement indirectly influenced positive e-WOM communication through organizational identification. The theoretical and practical implications of this study were also discussed.     

Towards the final frontier: using strategic communication activities to engage the latent public as a key stakeholder in a corporate mission

Private corporations that do not normally interact with, nor regularly communicate with, the public often do not perceive the public as a relevant or active stakeholder. The public may not view themselves as a stakeholder, particularly when they are unaware of, have no direct dealings with, or do not have any problems associated with such a corporation. The current study, utilizing a national survey of the United States public (N = 424) found that through directed strategic communication activities of a private spaceflight corporation, utilizing social and new media tools, a latent public can perceive a corporation and its mission in a positive manner, and transition it towards a status of an aware public and possible active public. Positive perceptions were found regarding corporate credibility, brand awareness, public engagement, communicating a corporate mission, educating the public, and influencing public opinion.     

Empowering Engagement: Understanding Social Media User Sense of Influence

For all the hope and hype hailing the democratizing effect of social media, few studies have explained public influence as an element of social media engagement. Insight into how and why individuals attempt to exert influence over organizations online is particularly underdeveloped. This study takes the first step in understanding sense of influence online through in-depth interviews with social media users. Findings call into question assumptions in research about the motives and meanings underlying individual efforts to exert influence via social media. The data from 19 in-depth interviews with active social media users suggest that sense of influence is enacted for social relationships rather than to influence organizations or society, and information is the driving force of that effort. Findings also place the imperative on strategic communication to emphasize the value of the organization’s role on social interaction toward a fully functioning society.     

Selbstoffenbarung im Social Web

The social web is based on active participation of users generating their own content and disclosing private information online. From the users?? perspective, however, the availability of private information on the web is risky and considerably compromises their privacy. The discussion of this issue is affected by the assumption that social web users do in fact disclose a great deal of personal information. So far, however, there is no representative data on this for the social web at large. For the first time, this paper introduces an internet-representative survey on self-disclosure in the social web. As findings show, the social web actually does encourage the provision of personal information. A number of factors influencing self-disclosure are investigated, analyzing the so-called ??privacy paradox??, the contradiction between attitudes towards privacy and actual behavior, which is shown in this paper as also existing on a behavioral level (??privacy behavior paradox??). Other factors influencing self-disclosure behavior were investigated: education, internet experience, extent of social web use, as well as gender and age. Results indicate that notably young users, who focus on particular social web applications, tend to reveal many personal details. Besides, a slight correlation of self-disclosure with education and internet experience could be detected.     

Die Kritik der Politischen Ökonomie der Medien/Kommunikation: ein hochaktueller Ansatz

This debate article discusses how topical the approach of the Critique of the Political Economy of Media/Communication is today. The paper analyses the status of this field. At the international level, there is a longer tradition in the Critical Political Economy of Media/Communication, especially in the United Kingdom and North America. Since the start of the new crisis of capitalism in 2008, the interest in Marx’s works has generally increased. At the same time communicative and ideological features of societal changes’ unpredictable turbulences have become evident. This contribution introduces some specific approaches. It also discusses 14 aspects of why the complex, multidimensional, open and dynamic research approach of the critique of capitalism and society that goes back Marx’s theory remains relevant today.After an introduction (sect. 1), the article’s second section provides a brief introduction to the critique of the political economy of media/communication by presenting the understandings of this field advanced by Peter Golding/Graham Murdock and Vincent Mosco. It also points out that there have been single representatives of the Critique of the Political Economy of Media/Communication in the German-speaking world, but that this approach is largely forgotten in German media and communication studies. The article provides a brief introduction to Horst Holzer’s version of the critique of the political economy of media/communication: Holzer combined critical social theory and empirical social research in order to critically theorise and understand communication(s). He was critical of both systems theories of communication (e.?g. Niklas Luhmann) and theories of communicative action (Jürgen Habermas) and worked out foundations of an alternative approach that are grounded in Marx’s theory.The third section argues that Karl Marx is not just a critic of capitalism, but that his approach can also help us to ground a critical theory of communication. It stresses that there are many elements in Marx’s works that can help us to critically understand communication: critical journalism, limits on the freedom of the press, the analysis of the commodity form, the analysis of labour, exploitation, class, surplus-value, globalisation, crisis, modern technology, the General Intellect, communication, the means of communication, the contradiction between the productive forces and the relations of production, dialectics, ideologies, social struggles, and democratic alternatives.Sect. 4 provides an example of how to use the approach of the Critique of Political Economy for analysing concrete communication phenomena. After the 2011 Arab Spring, there were many discussions about the role of digital and social media in protests. Some observers claimed that we had experienced Facebook and Twitter revolutions. Others argued that such claims are technologically deterministic and that protests would not be a matter of communications, but of crowds gathering in the streets and occupying squares. Using the critique of the Political Economy of Media/Communication as framework, the OccupyMedia!-study analysed how activists used social media and how capitalist power and state power limited protest communication. It also explored the potential of alternative digital media in protest and the challenges that political economy posed for the establishment and use of such communications.The article concludes that the Critique of the Political Economy of Media/Communication is a fruitful, praxis-oriented approach for the empirical and theoretical analysis of contemporary communication(s). In the German-speaking world and in German media and communication studies, there has been unjustified fear of Marx. In addition, examples from the 1970s until today show that representatives of the Critique of the Political Economy of Media/Communication in the German-speaking world have had justified fears over being considered as Marxists.The future will show if new developments and attempts to advance the Critique of the Political Economy of Media/Communication in the German-speaking world will make a difference that makes a difference or not.     

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic “lessons” are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media’s potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.     

Strategy and Tactics in Strategic Communication: Examining their Intersection with Social Media Use

While public relations industry leaders have proposed a strategic approach to social media, industry research has found that social media practices may be more tactical than strategic. Likewise, scholarly research has focused more on specific parts of strategic planning, such as message—and channel-level communication in social media, but little research has been done to understand program-level communication planning. The purpose of this study was to examine the confluence of current trends in social media use with strategic communication processes through in-depth interviews and a national survey of public relations practitioners. The in-depth interviews revealed two overarching themes: (1) social media use should be guided by strategic planning and (2) social media tactics should revolve around conversations. The survey results showed that practitioners are involved in social media strategy development and tactical implementation, yet see their involvement as linked mostly to their organizations’ strategic rather than tactical social media activities. In addition, practitioners delineate social media strategies and tactics differently than theoretical conceptualizations.     

Kapitalisierung von Paarbeziehungen

This study examines the role that the social networking site Facebook plays in the different aspects of relationship management by couples. The communication of couples is influenced not only by the relationship phase but also by the geographical distance between the partners. Based on the assumption that these factors are also important for the couple’s (partly) public Facebook communications, the online survey explores whether couples in the first phase of a relationship or in a long-distance relationship use Facebook intensively for relationship management. Furthermore, the concept of capitalization (Gable et al. (2004, 2006)) is applied to the social network communication. Originally, it referred to interpersonal communication. In conjunction with the publicity of social networks, the awareness of others could change the processes of capitalization. It can be shown that relationship management in a narrow (“romantic”) sense is upheld on a rather low level. Contrary to expectations, there is less (partly) public relationship communication in the first phase of a couple’s relationship as well as in long-distance relationships. Also contrary to a culturally pessimistic point of view, Facebook is not replacing traditional forms of relationship communication. Capitalization also has deficits; nonverbal forms of communication such as facial expressions, body language, and gestures are lacking on Facebook, despite all of its various emoticons.     

Globalisierung der Kommunikationswissenschaft

Empirical communication research was, on the whole, successful in increasing our scholarly knowledge about action, media and behaviour, on the micro-analytical level. Today, a communications community operating worldwide more often designs all-embracing conceptions to make our knowledge about human communication in its objective, social and temporal dimensions more transparent. It is the ambition of this paper to show, from a perspective of the history of scholarship, premises of thought, key concepts and theoretical tendencies, in order to reconstruct a theory of communications suited for examining globalization problems.     

Activists’ Strategic Communication in an Authoritarian Setting: Integrating Social Movement Framing into Issues Management

Triangulating 18 in-depth interviews with activists and campaign participants, news coverage, and social media content related to the campaign “6,700 people for 6,700 trees,” this study integrates social movement framing theory and issues management framework to examine activists’ strategic communications in an authoritarian setting. Results indicate activists’ sophisticated use of framing strategies following different stages of the issue life cycle to legitimately form an issue and successfully manage the issue in order to achieve their goals. This study offers meaningful theoretical implications for examining strategic communication in social movement campaigns. It also discusses practical lessons for applying these strategies to foster social change in similar contexts.     

The Role of Media Coverage in Explaining Stock Market Fluctuations: Insights for Strategic Financial Communication

This study investigates the reciprocal relationships between the fluctuation of the closing prices of three companies listed on the Amsterdam exchange index, namely ING, Philips and Shell and online media coverage related to these firms for a period of two years (2014–2015). Automated content analysis methods were employed to analyze sentiment and emotionality and to identify corporate topics related to the companies. A positive relation of the amount of coverage and emotionality with the fluctuation of stock prices was detected for Shell and Philips. In addition, corporate topics were found to positively Granger cause stock price fluctuation, particularly for Philips. The study advances past research in showing that the prediction of stock price fluctuation based on media coverage can be improved by including sentiment, emotionality, and corporate topics. The findings inform strategic communication, and particularly investor relations, in suggesting that media attention, sentiment, and certain corporate topics are crucial when managing media relations and with regard to securing a fair evaluation of listed companies. Furthermore, the innovative research methods are useful for researchers and practitioners alike in showcasing how media coverage related to firms and their stock fluctuations can be identified and analyzed in a reproducible, hands-on and efficient manner.     

Social Media Activities of Political Communication Practitioners: The Impact of Strategic Orientation and In-Group Orientation

The question of why political communication practitioners use social media for strategic political communication activities has rarely been investigated. By using well-established theoretical approaches of communication research, such as the influence of presumed influence approach, this study sought to determine the extent to which the subjective perceptions of German political communication practitioners explain their professional social media activities. The results of a survey (N = 1,067) indicate that the more political communication practitioners perceived that other political communication practitioners used and were influenced by Facebook and Twitter, the more often they used social media themselves. In contrast, the presumed reach of Facebook and Twitter among politicians, journalists, and citizens, as well as the presumed influence of both media on these groups, were not related to the practitioners’ social media activities. These findings suggest that the practitioners’ social media activities are driven more by an in-group orientation toward their colleagues and less by a strategic orientation toward external stakeholders.