Coaching models for leadership development: An integrative review

The purpose of this article was to describe and compare coaching models and to address their relevance to the advancement of leadership. Coaching has become a popular strategy for leadership development and change in complex environments. Despite increasing popularity, little evidence describes the necessity and impact of coaching. An integrative literature review from 1996 to 2010, retrieved through seven databases, reference tracking, and consultation with academic networks, led to inclusion of peer‐reviewed articles on coaching models. Themes and critical elements in the selected coaching models were analyzed. The search yielded 1,414 titles. Four hundred twenty‐seven abstracts were screened using inclusion/exclusion criteria, and 56 papers were retrieved for full‐text screening. Ten papers were included: two coaching models from health care settings, seven from business settings, and one from a medical education institution. Critical components of coaching models are: coach–coachee relationship, problem identification and goal setting, problem solving, transformational process, and mechanisms by which the model achieves outcomes. Factors that impact positive coaching outcomes are: coach's role and attributes, selection of coaching candidates and coach attributes, obstacles and facilitators to the coaching process, benefits and drawbacks of external versus internal coaches, and organizational support. The elements of coaching models identified in this review may be used to guide future research on the effectiveness of coaching as a leadership strategy.     

The art of crafting a systematic literature review in entrepreneurship research

Systematic literature reviews are an increasingly used review methodology to synthesize the existing body of literature in a field. However, editors complain about a high number of desk rejections because of a lack in quality. Poorly developed review articles are not published because of a perceived lack of contribution to the field. Our article supports authors of standalone papers and graduate students in the Entrepreneurship domain to write contribution-focused systematic reviews e.g. by providing a concrete guideline. Our article analyzes the strengths and weaknesses of a systematic literature review and how they can be overcome. Furthermore, we provide a combined list of highly ranked journals in the Entrepreneurship domain as a basis for quality appraisal. Finally, this article builds a scenario for the future of the systematic literature review methodology and shows how technological improvements have changed this methodology and what can be achieved in the future.

     

A systematic literature review to integrate lean,agile, resilient,green and sustainable paradigms in the supply chain management

The main focus of this study is to conduct a systematic literature review to integrate lean, agile, resilient, green and sustainable (LARGS) paradigms in the supply chain (SC) domain. To achieve this aim, several research questions were designed: First, how to locate LARGS research in context of SC domain? For this, it is important to understand which types of research articles should be selected for the study? Further, where such studies were conducted (geographical location)? Second, what is the focus of research in LARGS paradigm in SCs? For this, it is important to study, which types of industries or sectors have been targeted in literature? In addition, which tools and techniques have been used mostly? Third, what are the current trends in the relationships of LARGS paradigms, among themselves, and with SC performance measures? Fourth, what are the emerging issues, unexplored areas in this field, based on these what could be future research avenues in this subject domain have been proposed? A total of 160 relevant articles published during 1999–2019 were used for analysis. Based on analysis, findings are summarised, and main research issues and possible future research directions in LARGS paradigms in SCs are highlighted.     

Enterprise maturity models: a systematic literature review

Maturity models (MM) have been used by different enterprise segments. However, while many MM have been developed, few have been validated because of the lack of studies that demonstrate how to classify model levels. This study investigates the literature that presents assessment models for classifying maturity levels as well as the development of the research area. A systematic literature review was carried out, finding 409 relevant papers and a list of the few methods for classifying the maturity level. This review enabled us to update the state of the art on MM and identify gaps that may prompt future research.     

Public procurement for innovation through supplier firms' sustainability lens: A systematic review and research agenda

Public sector purchasing processes are gaining increasing prominence as a demand-side innovation tool for addressing national sustainability challenges. Accordingly, there has been growing research attention to this topic. Prior studies suggest three key rationales that underlie the use of public sector procurement to drive innovation: (i) the buyer–user rationale (for creating new needs); (ii) the market/system failure rationale (for improving suppliers' capacity to innovate); and (iii) the public services rationale (for improving public services). However, operational activities at the upstream supply chain affecting the sustainable innovation capacities of supplier firms appear to be under-researched in the public procurement for innovation (PPI) scholarship, despite knowledge about innovation capacity being critical to successfully implementing PPI. This paper adopts a systematic literature review approach to synthesise existing fragmented literature on sustainability-oriented PPI, focusing on supplier perspectives. Findings from a synthesis of 41 relevant articles suggest, among others conditions, that a procurement framework that maintains a good balance of competition and innovation, builds buyer–supplier relationship and urges strong supply networks, maintains a stable political commitment, offers security for niche markets with effective innovation risk management culture would enhance suppliers' sustainability capacity and propensity to innovate. This paper contributes to the PPI literature and the literature on determinants of sustainable innovation systems from supplier firms' sustainability lens.     

A critical participatory and collaborative method for scoping the literature

The past decade has seen the development of an increasing number of techniques to appraise, summarize and assess published study findings. From systematic to synthesis to scoping reviews, these techniques have contributed to evidence-informed policy and practice. We outline a novel method developed to address the limitations of scoping review designs reported in the literature. A critical, participatory and collaborative method was designed to scope the literature on inequities in access to health care services for rural Aboriginal and African Canadians. Specifically, a community-university collaboration permitted a shared discussion and mapping of inequities in access to health care services and information. As a result of shared understandings from storytelling and discussion, bibliographic searches were better directed, taken-for-granted assumptions in the literature more easily located and questioned, and study findings verified by Aboriginal and African Canadian community representatives who also provided insight and oversight of the development of dissemination tools.     

STUDIES OF MANAGERIAL JOBS AND BEHAVIOUR: THE WAYS FORWARD

The main achievements and limitations of studies of managerial jobs and behaviour are summarized drawing upon the review articles of Martinko and Gardner (1985) and Hales (1986). Ways forward are explored by developing a map of the field for future studies, which is shown in figure 1. The figure has three aims: to show different areas for research; to help in identifying neglected areas that could be fruitful ways forward; and to show the interrelationship between different aspects of the study and thus to act as a guide for data collection. The main purpose of the article is to be a guide to what can, and what might most fruitfully, be studied, but some suggestions are also made about methods.     

IMPACT ON FIRMS OF THE USE OF KNOWLEDGE EXTERNAL SOURCES: A SYSTEMATIC REVIEW OF THE LITERATURE

This study summarizes the main conclusions from a systematic review of the empirical literature regarding the impact on firms of the use of knowledge external sources (universities, research institutes and knowledge intensive business services). With the aim to organize the literature, we classify the different works according to the research question addressed: (i) which firms use knowledge external sources?; (ii) Do firms using knowledge external sources achieve better results?; And (iii) which firms benefit the most from using knowledge external sources? Stylized facts are that larger, more R&D intensive and high tech firms are more likely to use knowledge external sources and that use of knowledge external sources is associated to firms higher technical results. Less attention has been paid to the third question and evidence is not conclusive. Several recommendations for future research emerge. First, to take in greater consideration methodological issues so that potential biases in the results caused by sample selection and endogeneity are handled properly. Second, to pay more attention to heterogeneous outcomes. Third, to use continuous indicators of depth and breadth of links allowing for non‐linear relationships and fourth, to extend evidence for developing countries and service industries.     

Evolving research on expatriates: what is ‘known’ after four decades (1970–2012)

The purpose of this paper was to provide a comprehensive review of the evolving research on a still key challenge for human resource management (HRM) in the globalized business of today: the expatriates and their impact on business performance. Research of four decades was reviewed to show what was known and what was not yet known. A bibliometric analysis was conducted to build a conceptual map of the evolving research. Up to 438 papers published in 104 different journals by 233 authors were analyzed. Most of the literature studies and research does not show a systematic approach, so this review may be useful for scholars and practitioners in the field of HRM and International Business Management in order to advance into the next stage of development on how to deal with and take advantage of hiring expatriates. Even after more than four decades of intensive research, the literature on expatriation is still nascent and requires higher order content. New contexts and organizations should be included in the research agenda, while an effort must be made in systematic approaches and in building higher order content in the international HRM field.     

铁路货运站作业组织方法再造

进入21世纪以来，我国社会经济的快速发展极大地促进了现代物流业的发展，作为其中一个重要组成部分的铁路货物运输业也得到很大的发展并取得一定的成绩。但是，客户对铁路运输服务的要求也在不断提高，传统铁路货运作业中的托运受理作业、运到交付作业由于办理环节多、程序复杂而导致业务效率低下。现针对货运站的作业组织方法进行再造，并对其组织理念提出改进意见。     

Purchasing process models: Inspiration for teaching purchasing and supply management

Most scholars of purchasing and supply management (PSM) are familiar with some form of a purchasing process model (PPM). A PPM is the visual representation of the sequence of activities that constitute purchasing and supply management. Such a visual representation can be a tool in teaching PSM since it gives students an overview of an otherwise intangible process. Moreover, a PPM can also be viewed as a representation of the identity of PSM, providing a schema of what is PSM (and what it is not). In this notes and debates article, a systematic overview of different types of PPMs, and their evolution, is presented, based on a literature review and a survey, with the models being classified as tactical/operational, strategic, cyclical, or decision-making processes. Our first aim is to inspire PSM scholars and educators when they are considering various PPMs to be used in their teaching of PSM. Our second aim is to debate the question where the evolution of PPMs is heading and explore whether a single holistic model can provide an accurate and representative framework to structure purchasing activities both today and in the future.     

Crowdshipping in last mile deliveries: Operational challenges and research opportunities

This paper contributes to the emerging body of research on crowdshipping, which is a collaborative strategy that distributes delivery tasks to a mass of actors that act as ordinary couriers, aiming at reducing delivery costs and supporting sustainability. The study focuses on last mile delivery activities, where numerous app-based delivery platforms have recently emerged. The paper provides an overview of the operational characteristics of these platforms based on an in-depth study of a sample of major crowdshipping services (state-of-practice) and a comprehensive review of the state-of-research. After comparing platform services and characteristics, we identified four core (typological) factors that differentiate services: platform (service) type, delivery type, delivery mode, and pricing strategy; and six categories for service challenges and opportunities. Moreover, the review of the state-of-research synthesized their findings with respect to the identified practical challenges to discover opportunities for future work. Overall, the study found that there is a mismatch between practical challenges and scientific solutions. The literature has not addressed all challenges identified in practice, such as couriers’ work conditions and pricing, which are still unresolved issues. The majority of articles were exploratory in nature with their findings based on hypothetical random instances. More research is needed with empirical case studies to evaluate the service net effects on each actor (e.g., senders, receivers, couriers, and platforms) in particular, and on the society in general, in terms of traffic externalities, quality of life, cost and revenue. The paper ends with a discussion of promising areas for future research.     

A systematic literature review on the impact of artificial intelligence on workplace outcomes: A multi-process perspective

Artificial intelligence (AI) can bring both opportunities and challenges to human resource management (HRM). While scholars have been examining the impact of AI on workplace outcomes more closely over the past two decades, the literature falls short in providing a holistic scholarly review of this body of research. Such a review is needed in order to: (a) guide future research on the effects of AI on the workplace; and (b) help managers make proper use of AI technology to improve workplace and organizational outcomes.This is the first systematic review to explore the relationship between artificial intelligence and workplace outcomes. Through an exhaustive systematic review and analysis of existing literature, we ultimately examine and cross-relate 60 papers, published in 30 leading international (AJG 3 and 4) journals over a period of 25 years (1995–2020). Our review researches the AI-workplace outcomes nexus by drawing on the major functions of human resource management and the process framework of ‘antecedents, phenomenon, outcomes’ at multiple levels of analysis. We review the sampled articles based on years of publication, theories, methods, and key themes across the ‘antecedents, phenomenon, outcomes’ framework. We provide useful directions for future research by embedding our discussion within HR literature, while we recommend topics drawing on alternative units of analysis and theories that draw on the individual, team, and institutional levels.     

Linking routines to operations capabilities: A new perspective

A typical approach to studying capabilities in the operations management literature is to assess the intended or realized competitive operational performance and their contribution to business and organizational objectives. While it is crucial to identify the operational performance that helps create competitive advantage, it is equally important to understand the means for delivering the needed performance at the operational level. Drawing on the resource-based view (RBV), we argue that routines are a critical source of operations capabilities and subsequently investigate operations capabilities by means of their underlying routines. Because a common problem to studying capabilities is the ambiguous and confusing definitions, we conduct an extensive literature review to address the semantic confusion among various definitions of capabilities and delineate it from other related terms. We identify improvement and innovation as two critical plant level capabilities, each consisting of a bundle of interrelated yet distinct routines. We then empirically measure the two capabilities as second-order latent variables and estimate their effects on a set of operational performance measures. The results suggest that routines form internally consistent bundles which are significantly related to operational performance. This supports our notion of “capabilities as routine bundles” that are difficult to imitate and thus a source of competitive advantage.     

Models of military expenditure

A brief review of the extensive empirical literature devoted to explaining levels of military expenditure indicates a wide variety of unreconciled results. However, comparing the alternative models is not straightforward. This paper uses British post-war military expenditures to illustrate some of the methodological issues involved in model comparison, evaluation and selection. Starting from two published models for the UK, a systematic specification search leads to a new model, which dominates alternative specifications, passes a wide range of misspecification tests, and also fits well to French data.     

Setting the course for quality assurance in higher education

While the application of quality management and total quality management in higher education (HE) are discussed in literature, quality assurance (QA) of academic programs—the main services offered by higher education institutes (HEIs)—is yet to be fully understood. Scepticism prevails on how the principles of QA—having origin in manufacturing sector—can be applied in HE. The main question addressed in this article is ‘how the academic processes can be designed for QA?’ This paper suggests the use of systems approach for a number of reasons: first systems approach brings wide range of stakeholders into organisational consciousness. Second, it allows deployment of QA strategically through the development of a mission for the HEI. Third, it allows alignment and realignment of academic processes with the mission of the HEI. Finally, it allows systematic management of QA implementation with an essential focus on continual improvement. The mentioned elements are embodied in a framework consisting of a list of diagnostic questions to guide the integration of QA into academic processes. The framework should help HEIs integrate QA into academic programs with continual improvement as an essential ingredient.     

Measuring the performance of hotel operations

Hotel operations comprise many activities that are performed to satisfy guests' needs for accommodation, business, dining, and entertainment. These activities consume resources and provide a wide range of services from checking-in to cleaning and re-supplying rooms. In this paper, hotel operations are considered on a montjly basis. The manner in which a hotel's activities are performed in a given month determines the competitiveness of its operations in that month. A reliable performance measurement system is essential for effective control and improvement of hotel operations. A procedure is proposed to obtain a hotel's operational competitiveness profile based on its observed performance over a number of months. The application of the procedure involves simple ratio-type computations that produce relative performance ratings. The procedure's data requirement is not excessive and management may select any level of aggregation of resources and/or products as well as incorporating into the ratings its perception of the relative importance of consumption of resources and generation of revenues. A case study of a 100-room hotel that caters primarily to business travellers is included to demonstrate application of the procedure. Comparisons with other measurement techniques are provided, including financial ratios, total factor productivity, and data envelopment analysis models.     

Shareholder value implications of service failures in triads: The case of customer information security breaches

The rise in front-end service outsourcing in recent years, despite its advantages, has also exposed buyer firms to unique challenges. One of the most salient risks for buyer firms in service triads is service failure due to the service provider. Indeed such service failures may be more costly for firms due to the greater relational and operational costs that may arise from the presence of the third-party provider. Yet, neither the services literature nor extant operations literature on service triads has paid much attention to the financial consequences to the buyer firm – i.e., service risks – of such service failures in triads. To fill this gap, we investigate the financial penalty of service failures due to the service provider using the event study methodology and a sample of 146 customer information security breaches as our empirical context. Analysis of the abnormal returns reveals that service failures due to the front-end service provider lead to greater shareholder losses than such failures due to the buyer firm. This provides important new insight into the financial risks arising from outsourcing front-end services. Further, we investigate the ability of the buyer firm's employee and financial resources to temper these shareholder losses. We find that buyer firm employee productivity can moderate the greater financial penalty associated with such triadic service failures but that buyer firm leverage tends to not have such a mitigating effect. This provides new guidance for theory and practice regarding how buyer firms can position themselves to buffer the financial risks arising from service failures due to front-end service providers.     

Global engineering services: Shedding light on network capabilities

This paper addresses the operations challenges of effectively managing professional services on a global scale. The specific context for the study is professional engineering services and particularly those that are delivered globally – global engineering services (GES). Estimates suggest that the market for GES was around US$930 billion in 2012, rising to US$1.4 trillion by 2020 (ISG, 2013). Yet this influential sector receives scant attention in the operations management literature. The paper draws on six case studies to explore the operations management challenges of delivering GES. In doing so the paper introduces the concept of network capabilities for GES, highlighting the centrality that: (i) network resources – accessing and deploying dispersed resources, (ii) network coordination – coordinating and integrating network activities, and (iii) network learning – collective learning and knowledge management, all play in enabling the successful operational management of GES.