顾联瑜:对《邮政法》修改的建议

邮政的公共服务性质决定了普遍服务业务是邮政的基本业务，是必须办理并按照政府要求达到服务标准。邮政办理的其他商业性、竞争性业务，则应根据邮政网络能力、市场竞争力以及能否获利等因素考虑是否开办或采取相适应的经营方针，这些业务属于邮政非基本业务。两类业务的性质不同，应该采取不同的业务体制，业务发展战略和业务经营方针。     

我国邮政普遍服务基金筹集方式研究

随着我国邮政普遍服务基金筹集预备工作的开展,面对基金筹集过程中可能遇到的困难,政府、邮政集团、快递企业和电商物流以及社会公众都应该承担起相应的责任。关于邮政普遍服务基金的筹集需要满足一个共同的大前提,即邮政集团邮政普遍服务业务必须与竞争性业务分开经营、独立核算、建立起完善的核算机制,明晰具体亏损数额,并且保证亏损数额的公开性和透明性。另外,邮政企业应切实找准落脚点,稳中求进,改革落后的运行机制,提高效率,减少和压缩邮政普遍服务中不必要、不合理的成本,而不可以为倚仗邮政普遍服务基金而不顾效益。最重要的是,不管何种情况下,都应始终把人民群众的利益放在第一位,更好地履行企业的社会功能。     

中国速递业：距决战“最后一公里”——中国速递业：期待公平竞争

邮政政企分开是不可逆转的趋势。据悉，普遍服务业务部门和竞争部门应该会被彻底分开．从事竞争性业务(如速涕、物流等)的邮政企业要彻底实现与行政脱钩，与其他非邮政企业公平竞争。     

提升邮政普遍服务能力的几点措施和建议

文章以邮政普遍服务内容为切入点,结合城乡服务差异、服务设施情况及企业追求经济效益与普遍服务义务相冲突的问题,分析目前邮政普遍服务现状,并对进一步做好邮政普遍服务工作提出几点措施和建议。     

新时代邮政普遍服务的新定位与新发展

邮政普遍服务是国家为了满足人民基本生存需要、促进机会均等的一种制度安排。对于落后地区和弱势群体意义尤其重大。但新时代,信函、印刷品邮寄、普遍服务包裹邮寄和电子汇兑业务在人民生活中的使用率越来越低,无形中邮政普遍服务的重要性在降低,必须寻找新的破局。分析了邮政普遍服务的发展环境,更新了邮政普遍服务新时代的功能,确定普遍服务发展模式以提升邮政普遍服务的政策效果。     

西部邮政产业可持续发展定位研究

西部大开发以及国外邮政改革与发展趋势对西部邮政产业可持续发展带来深远影响.西部邮政可持续发展战略定位要以承担和确保西部邮政普遍服务为主,与西部社会发展、生态平衡和城镇化建设相适应,并充分利用西部的区域优势和特色,保持适度超前发展;西部邮政产业可持续发展的目标定位应立足于服务业,在完善网络建设,确保普遍服务的基础上,大力发展邮递类重点业务,并拓宽其业务领域,促进西部邮政产业可持续发展.     

邮政改革之惑

千呼万唤，邮政改革终于在徘徊中又迈出了实质性的一步：经国务院批准，邮政监管机构的机构设置、主要职责和人员编制的具体改革方案春节后已传达至国家邮政总局。根据有关方案，重组后的国家邮政总局是信息产业部管理的国家邮政监管机构，行使政府对邮政监督管理的职能，而原来的有关企业职能，则剥离给了新组建的中国邮政集团公司。中国邮政集团公司业务将包括普通服务业务、竞争性业务（包括快递和物流业务）和邮政储蓄业务三大方面。此外，中国邮政航空也将成为中国邮政集团公司旗下控股公司。据报道，省一级新的邮政局和邮政公司已挂牌，国家邮政总局和邮政集团公司也将于今年6月挂牌，从而完成人们期待已久的政企分开的改革。但挂牌只是改革的开始，邮政改革正进入深水区，困惑也扑面而来。     

点兵EMS

<正> 历史概况 从1980年7月15日中国邮政与新加坡邮政互相办理的第一笔特快专递邮件业务开始,中国邮政开办特快专递邮件业务已有20年的历史。 20多年来,邮政速递业务(EMS)依靠中国邮政普遍服务而形成的全国网络,到1999年底,国内速递业务开办城市已达     

我国邮政储蓄商业化路径选择分析

2005年,我国邮政改革全面展开,其主要任务在于解决邮政政企不分的状态,彻底实现邮政业务与邮政监管分离,建立现代邮政企业,在确保普遍服务水平不降低的前提下将邮政业务推向市场,实现邮政的商业化运作。邮政储蓄是邮政局的重要支柱业务,邮政储蓄改革绩效直接影响到整个邮政系统     

黑龙江省邮政业发展对策研究

近年来，黑龙江省邮政业发展迅速，业务种类及服务领域不断拓展，邮政业务收入保持稳定增长，代理金融、函件和分销专业均高于全国平均水平，但同时仍存在相关法律法规不完善、邮政普遍服务水平不高、政府监管不到位等问题。为促进黑龙江省邮政业健康可持续发展，应在建立健全法律法规体系，深化邮政体制改革，进一步提升邮政普遍服务水平，强化行业监督管理，大力发展现代邮政业等方面做出积极努力。     

我国快递业竞争现状及对策研究

我国邮政业在破除垄断、引入竞争后,邮政系统内的快递企业和非邮政系统的快递企业在快递市场份额上争夺日趋激烈,邮政与非邮政快递企业之间的冲突与摩擦增多。同时,邮政行业管制与一般竞争管制对邮政快递经营活动的管辖权也存在着冲突与重复。为履行我国的入世承诺及协调各行为主体之间的关系,以最大限度地减少干预、鼓励竞争、规范竞争秩序,我国快递业应加快制定相关的法律法规,完善邮政管制立法;完善我国快递行业竞争政策的执行机制,防止多方管制;建立执行明确、法律健全的反垄断法的监控和执行体系。     

Relationships of retail brand manufacturers with retailers

Abstract

Previous researchers have discussed the convenience of manufacturing retail brands. However, they have seldom developed any empirical work. In this article we present an analysis framework to study the impact of the production of retail brands on the manufacturer's relationship with the retailer, depending on the manufacturer's competitive position in the brands they produce. The model presented is empirically tested through a covariance structure model. In order to do this, we use the data from a postal survey aimed at business units manufacturing retail brands in the Spanish market for mass commodity products.     

家电互补性售后服务的管理模式研究

售后服务在当前家电市场竞争中扮演着重要的角色,其管理问题一直以来都备受各方关注。作为企业的业务单元,在不同的渠道结构中,家电售后服务既可能成为渠道成员间竞争的业务,也可能成为相互促进收益的业务。因此对家电售后服务的管理问题需要区分竞争性与互补性的情况。本文从生产商角度,针对涉及较少的互补性服务进行研究,通过建立博弈模型,分析了常见的三种售后服务管理模式对生产商的收益的影响,认为生产商集中管理互补性的售后服务,未必始终有利于渠道成员的利益;在一定范围内,由生产商与下游企业合作提供互补性的服务,能够保障双方的收益,实现共赢。     

商业模式创新视角下的现代服务业发展分析研究——以宜信集团为例

在竞争激烈的市场经济时代,商业模式之争已成为企业取胜市场的关键;商业模式创新作为实现可持续竞争优势的最佳途径,也已成为新的竞争焦点和学者研究的热点。本人通过文献回顾来构建自己的理论框架以及阐述商业模式创新理念的内涵,并通过对宜信集团商业模式的案例研究得出相关结论,最后概述我国现代服务业的发展前景。     

邮政系统服务质量模糊综合评价研究

邮政系统服务质量取决于各项邮政业务,邮政业务的服务质量取决于顾客的评价。以陕西省为例,利用陕西省邮政服务状况的调查数据对邮政系统服务质量进行了模糊综合评价。模糊综合评价的结果有赖于调查数据的代表性、评价指标体系的完善程度和评价指标的权重。     

河南省服务业支柱产业选择研究——基于多维面板数据的因子分析

河南省服务业发展长期处于落后地位,为此,选择和培育服务业支柱产业对于引导和推动河南省服务业发展起着至关重要的作用。通过选取2006—2012年十四类服务行业数据,采用多维面板数据的因子分析方法,从产业规模、产业增长潜力、产业竞争优势、产业经济效益四个层面对河南省各服务行业发展水平进行评价,并结合河南省经济和资源实际状况,最终选择了批发和零售业、金融业、教育、住宿和餐饮业、交通运输和仓储及邮政业等行业作为河南省服务业支柱产业。     

Interorganizational Ethics: Standards of Behavior

The traditional basis for advocating ethical business conduct has been morality defined in philosophical or religious terms. However, fairness and moral obligation have provided little incentive for anything like universal ethical business behavior.The idea that "good ethics is good business" as an incentive is looked upon with skepticism by those with bottom line responsibility. However, if managers were aware of the extent to which certain business behaviors impose significant costs on individual transactions and relationships, a valid incentive would exist.The need for such standards has intensified with the fundamental shifts in business philosophy, structure, and practice along with profound changes in product markets and supply sources. The universal standards, ISO 9000 for product and service quality, and ISO 14000 for environmental issues were created and implemented to cope with problems in their respective areas and they providea model which can be adapted to the realms of ethics.     

Evaluation of business processes using probability-driven activity-based costing

The design of business processes often ignores detailed consideration of service cost. With competitive market pressure, this has become a key factor for the service sector. The ideas discussed in this paper are a result of research into automating the re-engineering of business processes. This paper presents a methodology for estimating the cost of a process, crucial to the evaluation of the process, using a novel variation of activity-based cost estimation. The majority of the research in this project has concentrated on the service sector and these types of processes are used as examples.     

Performance effects of aligning service innovation and the strategic use of information technology

In the current dramatically changing business environment, innovation capability is the key to attaining competitive advantages for firms. Drawing on the concept of alignment, the present research proposes a service innovation alignment model within which service innovation and strategic use of information technology (IT) coexist in evaluating performance. Data for hypotheses testing are collected from top-ranked service companies in Taiwan. A total of 165 surveys were collected. Performance implications of alignment are examined using fit as covariation approach. The findings demonstrate that the alignment between service innovation and the strategic use of IT has significant impacts on service innovation performance as well as business performance.     

Japanese Professional Business Services: A Proposed Analytical Typology

This paper explores certain characteristics of Japanese professional business services (PBS). The aim is to develop an analytical typology consisting of the three dimensions – organizational linkage, service market, and competitive situation – for analysing the obtained empirical data. This typology has been developed in order to increase the understanding of how Japanese companies operate within this sector and also to examine the reasons behind the fact that Japanese business services seem to be marginalized in an international context. This typology could serve as a theoretical frame for comparing Japanese companies with western companies in future research. This research is based on empirical material collected in Japan in the spring of 2001, covering research institutes, general trading houses and insurance companies. Using the constructed analytical typology, the findings reveal that strong organizational linkages have generated a business service market where diversification of service supply within companies is common. However, there are strong indications of a changing business environment with increased competition and further specialization among business service firms. Furthermore, the findings indicate that Japanese companies have difficulties competing with highly-specialized and reputable western business service firms.