Improving the perceptions of hotel managers

This research seeks to identify the importance of various capabilities and psychosociological factors of hotel managers, in order to improve their perception of the competitive environment emerging in the post-Internet era. Specifically, the study analyzes the relevance of education, experience, globalization capabilities, networking, creativity and vision of the future, and other factors related to personality and leadership, to advance the accuracy of this perception. The research used questionnaires with Spanish hotel managers, a Delphi study with international experts, and structural equation modeling to test the hypotheses formulated. The results corroborate the model established, and stress the importance of the education and globalization capabilities in this field.     

Urban hotel development patterns in the face of political shifts

This paper discusses changes in the spatial pattern of tourism accommodation in Jerusalem in the past 150 years. This is done with particular reference to urban development and political shifts during this period and in respect to various theoretical models relating to the location of hotels in urban areas. The time frame of the paper is divided into four chronological periods according to the main geopolitical changes in the city: the end of the Ottoman period; the period of the British Mandate; the city divided between Israel and Jordan; and the city unified under Israeli sovereignty.     

IMPACT OF AN ECONOMIC CRISIS Evidence from Turkey

This paper evaluates the impact of the 2001 economic crisis on the tourism industry in Turkey. The research findings reveal that neither the government nor private organizations had any plans for dealing with the crisis before or after the event. It had both negative and positive impacts although its benefits were often overlooked. The overall implication of the study is that national culture, the level of economic development of a country, the availability of financial resources, and the ability and knowledge of its government officials and managers of private firms have a direct impact on how such an event is responded to and managed.     

Tourism productivity: Evidence from the United Kingdom

This paper examines the ways in which productivity in tourism businesses can be increased by studying the roles of changes in physical capital, human capital, innovation, and the competitive environment. Comprehensive results are obtained by using questionnaire-based interviews, business survey data analysis, and computable general equilibrium modeling. The results demonstrate the positive contribution that each of the productivity drivers can make to improving efficiency and welfare, notably increases in human capital and innovation. They also indicate that a combined strategy incorporating all of the drivers is more effective than independently formulated policies. Government organizations can collaborate to assist productivity increases, with specifically tailored measures for small businesses.     

Clusters in regional tourism An Australian case

With changing industrial patterns in regional Australia, tourism has gained increasing currency as an agent for regional economic development. This paper investigates the applicability of cluster theory in supporting the movement from comparative advantage to competitive advantage for four regional towns located on the Murray River in Australia. Thus far cluster analysis has largely been applied in the manufacturing industry. This paper reports on its potential as an analytical tool in service-based tourism and, through the cases studied, identifies vital attributes of clusters that are lacking in the least economically successful region in the study area.     

Centralized and decentralized tourism governance in Turkey

In many developing countries governance is highly centralized. The considerable potential benefits of decentralization for such countries are widely espoused, but less attention is paid to the potential difficulties and dangers. This paper develops a framework of issues to consider when evaluating the decentralization of tourism governance, including its potential benefits and shortcomings. There is examination of the transfer of authority and the distribution of power, legitimacy and accountability. The framework is used to assess tourism governance in the Turkish coastal resort of Belek, notably the involvement of central and local government, a privatized company, and a nongovernmental organization. The difficulties and threats linked to decentralization in Belek warn against an uncritical adoption of such policies.     

Beyond authenticity and commodification

Authenticity and commodification are central to academic debates in tourism. Previous analyses suggest that the commercialization of local identities leads to negative consequences. Based on a long-term study in Eastern Indonesia, this paper examines authenticity from three perspectives: government, tourists, and villagers. While the former two reflect views highlighted in the literature, the villagers’ interpretation is different: tourism brings a sense of pride and identity and also a political resource to manipulate. Seen in this context, the debates about authenticity should examine how the notion is articulated, by whom and for what purposes, to reveal in what circumstances cultural tourism leads to positive responses and empowerment.     

Exploring place perception a photo-based analysis

This paper examines the merits of volunteer-employed photography as a technique for investigating perceptions of residents and tourists of a destination. An exploratory study was undertaken in which both groups were asked to photograph features they considered important to their personal experience of the Welsh seaside resort of Aberystwyth. Participants also completed photologs and written questionnaires, which were used to supplement a content analysis of their snapshots. This enabled various comparisons and inferences to be drawn regarding how the town is perceived as a destination and as a place to live. An unexpected finding is that residents and tourists tend to adopt similar ways of “reading” the destination.     

The positioning of overseas honeymoon destinations

The objective of this study was to investigate the competitiveness of seven overseas honeymoon destinations among potential Korean tourists, and the positioning among them. The main analytical techniques used were multidimensional scaling and correspondence analyses. Results included a variety of information on image similarity, strengths, and ideals of destinations among seven sites, as well as the relationships of major sociodemographic and tourism variables to the sites. The results provide significant insights for a more effective approach to the market positioning of competing places for a honeymoon trip.     

Rural tourism and gendered nuances

Research findings on rural residents’ attitudes towards tourism are often contradictory, in part due to a lack of data examining the often divergent perspectives of particular subgroups. Regional survey data from the Intermountain Western United States is used to provide an improved understanding of rural tourism attitudes as they are linked to community involvement and changes, while also exploring both intragender and intergender differences. Group differences in levels of community involvement, perceptions of tourism and various other issues are observed. While differences emerge, there is also widespread agreement on the importance of preserving local culture and the opposition to sale of agricultural land for development.     

QUALITY MARKET ORIENTATION: Tourist Agencies’ Perceived Effects

This paper analyzes the effects of market orientation from two perspectives. First, its direct influences on tourist agencies’ perceived performance, and its indirect ones on performance through the perceived value of market information. Second, direct effects on the perceived service quality offered by the firm and indirect influences derived from the utilization of quality measurement systems are analyzed. Hypothesized relationships are tested in an empirical study of tourist managers. Research findings confirm the proposed relationships, except the influence of using quality measurement systems on service. A positive direct influence between perceived service quality and performance is also analyzed and confirmed.     

Positioning museums on an authenticity continuum

This research was designed to contribute to scholarly and applied understanding of how curators define authenticity and how those perspectives fit into the contemporary role of museums today. The study was drawn from a sample of curators based in the heritage museums of the state of Iowa, United States. A complex cross-section of ideologies behind the museum curtains is unveiled. This study positions the curators on an authenticity continuum and suggests a negotiation model reflecting active citizenship and social capital for the museum audience seeking a cultural tourism experience.     

Taiwan aboriginal ecotourism: Tanayiku Natural Ecology Park

This paper discusses research into an ethno/ecotourism site developed by the Tsou nation of southern Taiwan. The Tanayiku Natural Ecology Park receives approximately 450,000 tourists annually. This paper assesses, from a poststructuralist perspective, the theoretical implications of what is termed an “ecocultural renaissance”. It shows that the park functions in two contradictory ways. First, it is a site of geopolitical resistance to colonization for the Tsou. Second, it is as a site of topological consumption—which is, effectively, continued colonization—by tourists. Paradox notwithstanding, the paper discusses why Tanayiku represents a rare example of a successful community-based ecotourism operation owned and operated exclusively by an aboriginal group.     

Traditions of sustainability in tourism studies

As sustainability has become an important policy issue in tourism, it is arousing growing discussion and criticism, and an increasing need to understand the nature of the limits of growth. This paper analyzes how these limits are approached and evaluated in discussions on a local scale. The purpose is to recognize that behind the different understandings of them lie distinct traditions that are different in their focuses. These are referred to as resource-, activity-, and community-based traditions of sustainability. Further, the relationship between sustainable tourism and sustainable development is critically discussed.     

Antecedents of revisit intention

Revisit intention has been regarded as an extension of satisfaction rather than an initiator of revisit decisionmaking process. Some other independent variables, related to perceived quality of performance during onsite and post-purchase periods as well as the destination’s distinctive nature, may contribute to revisit likelihood. This study explores antecedents of this intention based on literature reviews and examines their significance based on the results of 2000–2003 surveys of pleasure tourists in Hong Kong. Research findings reveal that perceived attractiveness, rather than overall satisfaction, is the most important indicator. Managerial and theoretical implications are also discussed.     

Testing theory of planned versus realized tourism behavior

This article probes how well one’s plans for doing, buying, and consuming discretionary tourism services relate to what is actually done. Using group level data, it includes an empirical study of hypotheses comparing planned and actual consumption behaviors. The main propositions tested are that realized consumption behaviors are greater in number than planned and that the level of matching between planned and realized actions varies as a function of contingency factors of composition of the tourist group, product experience, and motivations. Data from two large-scale surveys serve to examine the theory. The findings support the hypotheses partially and provide guidance for planning survey research and marketing management strategies.     

Hosts, guests and politics: Coastal Resorts Morphological Change

Resort morphology goes through a predictable sequence of stages: from pre-tourism low through high-density development to an urbanized state. Three elements are considered essential in such coastal resorts change: hosts, guests, and politics. Using historical data from the mass-developed Greek island of Crete, ten principal characteristics are identified as determinants of the morphological change of coastal resorts. A temporal model of unplanned change is also proposed. Although the study was constrained by limited data availability, the proposed model is deemed able to represent the morphological change of Cretan mass-developed coastal resorts.     

Tourism Brochures: Usefulness and Image

Tourist information has been shown to have an important influence on the choice of vacation destinations. This article studies brochures, their significance as image generators, and their influence on the selection of destinations. The study sought to discover which features in this medium are more relevant in image generation and destination choice using logistic regression analysis. The analysis is based on data collected from tourists in Madrid, Spain. The results establish a model of usefulness of brochures in order to propose recommendations for their design and content. Implications pertain to the development of theoretical understandings about the influence of the information sources on destination image, destination choice, and satisfying tourist needs.     

Community views of ecotourism

Ecotourism can be an incentive for conservation, especially when it triggers positive economic change. Yet it introduces many changes to communities:positive and negative, social and economic. The full range of change is seldom evaluated in direct relation to conservation at the local level. In this study of three Amazon ecotourism projects, local leaders discussed changes from ecotourism in their communities. Economic benefits were mentioned, but so were new restrictions on time, decreased reciprocity, and social conflict. Other changes included heightened self-esteem and greater community organization. Such shifts should be considered in relation to conservation as they affect the stability of local institutions and the prospects for long-term collective action for resource management.     

Representative dissonance: India’s Self and Western Image

Western media have often been criticized for portraying Third World destinations through a colonial prism via images of primitiveness and exoticism. Contrastingly, some destinations have begun to resist those representations with media campaigns of their own. The purpose of this study was to critically construe the differences between ways that India is represented in American tourism media and how it is represented by the Indian government itself. The findings revealed that these two representations are different in ways that reflect the colonial nature of international tourism and the postcolonial stage of India’s nationalism. Moreover, the study of representative dissonance is proposed as a tool for understanding the conflicting ideological forces that shape destination images.