Championing Women’s Empowerment as a Catalyst for Purchase Intentions: Testing the Mediating Roles of OPRs and Brand Loyalty in the Context of Femvertising

Corporate social responsibility (CSR) research indicates that consumers are skeptical of a company’s support of social causes unless they can determine that the efforts are legitimate and authentic. One way companies can demonstrate legitimacy in their CSR efforts is by supporting causes that are perceived to “fit.” The goal of this study is to explore the effects of company–cause fit within the context of the CSR strategy of femvertising. Femvertising is defined as “advertising that employs pro-female talent, messages, and imagery to empower women and girls.” A survey of U.S. adults (n = 419) was employed to investigate consumer attitude toward femvertising as well as four specific femvertising messages as they related to respondents’ perceptions of company–cause fit, CSR associations, and purchase intentions. This study also examined the mediating roles of two related mechanisms – perceived organization-public relationship quality and company loyalty – in connecting CSR associations and purchase intention. The findings suggest that within a femvertising context, purchase intention is impacted by CSR associations and company–cause fit both directly and through loyalty. The findings clarify how company support of women-empowering causes can be an effective CSR strategy and how it fits with the current strategic communication literature.     

The Impact of Corporate Communication on Company Evaluation: Examining the Message Effects of CSR,Corporate Ability,and Hybrid Strategies

This experiment examines how three corporate communication strategies (i.e., corporate ability (CA) strategy, corporate social responsibility (CSR) strategy, and hybrid strategy) positively affect consumers’ evaluation of a company. It also tests whether consumers’ involvement with the company’s products moderates these effects. Additionally, in the context of hybrid strategy, the order effect of receiving CA and CSR messages is discussed. Results of the experiment support the value of all three strategies in cultivating positive company evaluation. Findings pertaining to hybrid strategy scenarios generally show that a single CSR message performs as well as hybrid strategies because of the transferring effect of CSR. In addition, CSR was found to have an additive effect on CA when CA is the first message. However, the positive effect of CSR is discounted when CSR is the first message. Meanwhile, the moderating effect of product involvement is not supported. This study contributes to current strategic communication scholarship on corporate communication through proposing and empirically testing an interdisciplinary model that articulates the contingent relationship of corporate messages to consumer reactions. Its findings can aid in future theory building efforts and assist strategic communication professionals in determining the types of corporate communication messages, as well as the order in which they are presented, that will have an impact on consumers’ perceptions.     

Where Grass Has No Roots: The Concept of ‘Shared Strategic Communication’ as an Answer to Unethical Astroturf Lobbying

As researchers pursue connections between strategic communication and management, they need to critique practices to develop norms that increase strategic communication’s long-term contribution to society. Norms of strategic communication are shaped by socially constructed standards of corporate social responsibility (CSR) and guide how strategic communication fosters organization-public relationships (OPR). Such norms are particularly important regarding deliberative strategic communication, which uses political CSR to guide corporations’ political role. Although principles of OPR and political CSR should foster more ethical strategic communication, some practices weaken such standards. To make that case, this article (1) reviews the historical foundations of deliberative discourse, (2) examines principles of OPR and political CSR, and (3) applies normative principles of deliberative discourse (4) to critique three cases of strategic political communication, known as astroturf lobbying, a deceptive lobbying practice that undermines and fakes grassroots movements. We conclude by integrating the findings into theory building that shifts CSR outcomes from advantaging individual organizations adding value to society. This theme uses ‘creating shared value’ to advocate shared strategic communication. This notion includes the normative claims of political CSR (open discourse, participation, transparency, accountability) to arrive at shared strategic communication that supports the ‘good’ organization and society simultaneously.     

Transparency for Sponsored Content: Analysing Codes of Ethics in Public Relations,Marketing, Advertising and Journalism

As sponsored content is gaining ground globally, the boundaries between strategic communication, advertising and journalism are blurring. As sponsored content becomes more common, it raises novel ethical concerns that no industry alone can answer, such as How much disclosure is needed for transparency? Self-regulation via codes of ethics has been suggested as a remedy to meet the rising transparency expectations, and this article analysed 40 codes of ethics in the fields of communication, advertising, and journalism (United States and Finland) related to sponsored content. The results indicate that there remains excessive variation within the codes of ethics of how transparency of sponsored content is addressed. According to our analysis, most of the codes deal with transparency and the separation between commercial and editorial content only vaguely, and only eight of the total 40 guidelines take sponsored content into account. Therefore, we believe that the strategic benefit of sponsored content is threatened as long as no joint codes of ethics exist for sponsored content. To the degree that sponsored content is practiced across professions, we call for a joint code of ethics for sponsored content transparency, as the current codes of ethics fail to answer this emerging need.     

Hybrid Strategy—Interference or Integration? How Corporate Communication Impacts Consumers’ Memory and Company Evaluation

ABSTRACT

This study investigates whether hybrid strategy would be more effective than corporate social responsibility (CSR) strategy in boosting CSR information recall and company evaluation. Informed by the corporate ability (CA)-CSR-hybrid communication strategy typology, the associative network theory, and memory interference and integration literature, this study conducted a 2 (prior corporate associations) × 2 (subsequent corporate communication strategies) between-subjects experiment. Findings showed that hybrid (vs. CSR) strategy was more effective in generating CSR information recall when a company had previously established CA associations but did not outperform CSR strategy when the company had no previous CA associations.     

Glaubwürdigkeit in der CSR-KommunikationCredible CSR communication

Credibility is a central and well-established concept in communication science, particularly in public relations (PR) research. When it comes to the communication about their corporate social responsibilities (CSR), companies are under public scrutiny and should therefore be eager to communicate in a credible fashion with their stakeholders. However, existing concepts of credibility in PR research do not account for the specific demands of ethical CSR theory. Thus, this article develops a concept of credibility that embraces sender, message, and recipient and the central concept of corporate legitimacy at the same time. Based on the political-normative approach to CSR, this concept builds on the theory of communicative action and the validity claims of the ideal speech situation. This novel approach to credibility in CSR communication is normative, but also opens promising paths for future empirical research in the field.     

Paid,Earned, Shared and Owned Media From the Perspective of Advertising and Public Relations Agencies: Comparing China and the United States

Despite the existence of the “great firewall,” advertising and public relations practitioners in China, much like in the United States, are embracing and enacting social media and digital strategies on behalf of their clients. In this study, we conducted 42 in-depth interviews with advertising and public relations practitioners in the United States and mainland China to explore how emerging media and integrated marketing communication (IMC) are impacting advertising and public relations agencies in the two countries. This cross-cultural comparison revealed several critical insights, which were examined through the lenses of IMC and dimensions of culture. We found that emerging media lead to converging trends in various aspects of agency performance. The blurring of paid, earned, shared, and owned media (PESO) was evidentially observed in how executives of both countries defined and used media. Chinese agencies were media agnostic, concerned more with effectiveness of media practices. The U.S. agencies embraced collaboration and information technology better compared to their Chinese peers. This research contributes to the body of knowledge in strategic communication via providing empirical evidence of how Chinese and U.S. agencies coordinate IMC and perceive PESO media relative and in response to emerging media practices.     

Exploring Effects of CSR Initiatives in Strategic Postcrisis Communication Among Millennials in China and South Korea

ABSTRACT

This study explored what types of postcrisis CSR activities can make corporate crisis management effective and why. Eighty-one in-depth interviews with Chinese and South Korean millennials showed that they perceived postcrisis CSR positively even when they perceived an underlying self-serving motive. The interview data also revealed that postcrisis CSR initiatives relevant to the company’s business (CSR fit) and to the crisis at hand were more effective in both countries than the other CSR initiatives. Millennials in both countries valued CSR’s impact (benefiting the society as a whole), continuity (being long-term planned and sustainable), uniqueness (with few precedents), and transparency (fully disclosing detailed information) when evaluating various postcrisis CSR initiatives. Controllability (CSR being under full control of a company) was a significant criterion for South Korean millennials only. Theoretical and practical implications are discussed.     

A Review of New Evaluation Models for Strategic Communication: Progress and Gaps

After identification of “stasis” in evaluation of strategic communication including public relations and corporate communication despite intensive focus for more than 40 years, recent initiatives in measurement and evaluation on three continents highlight a number of important advances in theory and practice. Although studies have identified a lack of standards and a narrow focus on “activities” and “outputs” in traditional evaluation models and literature, a two-year international study, which examined a number of recently developed evaluation frameworks and models and accompanying implementation guidelines, identifies several new concepts and dimensions in evaluation, along with some remaining gaps for further research. Based on content analysis of evaluation literature, interviews, and ethnography, this article reports four key findings of recent research and explains how these can contribute to theory-building and practice to transform the planning, implementation, and evaluation of public relations and corporate, government, organizational and marketing communication.     

The Effectiveness of Social Media Storytelling in Strategic Innovation Communication: Narrative Form Matters

Storytelling is widely believed to be an effective strategy in innovation communication. The use of high-quality narratives in particular is recommended to facilitate the understanding of an innovation, facilitate trust in it, and promote the perception of innovative strength as well as the development of positive attitudes. However, to date virtually no empirical evidence has been presented to support these assumptions. Therefore, we conducted an experiment in which participants were exposed to messages about an innovation that varied in narrative quality (low vs. medium vs. high), and the messages were told in different forms that are typical of social media (nonserial vs. serial) to take account of the ever-increasing importance of these channels in innovation communication. The results show that the understanding of an innovation increases linearly with a message’s narrative quality, serial storytelling impedes understanding, and narrative quality is conducive to the attitude towards the innovator when the story is told in nonserial form and has a detrimental effect when told in serial form. Thus, the results show that the current view on storytelling’s potential is overly optimistic and that using high-quality narratives can, under certain conditions, also have adverse effects. The practical implications of these findings are discussed.     

Werbung auf niedrigem Niveau?

In recent years, European political advertising of right-wing populist parties has increasingly focused on the negative stereotypical visualization of immigrants. However, these posters’ effects have so far not sufficiently been studied. In addition, most studies only used student samples in experimental designs and therefore left out possible effects of viewers’ education. Yet persuasion research suggests that it’s especially formal education that could act as a moderator in the process of understanding and evaluating political posters. The study presented here therefore uses a design that allows to investigate the role of viewers’ formal education in the reception of political advertising. We find that education has an effect on the affective evaluation of immigrants as well as people’s overall attitude towards them and their appraisal of the posters themselves. Results indicate that people with lower formal education are more easily persuaded by the message transported by the posters, adjusting their opinion of immigrants to the evaluation presented in the ad. Higher educated people in contrast reject the advertised message.     

Strategy and Tactics in Strategic Communication: Examining their Intersection with Social Media Use

While public relations industry leaders have proposed a strategic approach to social media, industry research has found that social media practices may be more tactical than strategic. Likewise, scholarly research has focused more on specific parts of strategic planning, such as message—and channel-level communication in social media, but little research has been done to understand program-level communication planning. The purpose of this study was to examine the confluence of current trends in social media use with strategic communication processes through in-depth interviews and a national survey of public relations practitioners. The in-depth interviews revealed two overarching themes: (1) social media use should be guided by strategic planning and (2) social media tactics should revolve around conversations. The survey results showed that practitioners are involved in social media strategy development and tactical implementation, yet see their involvement as linked mostly to their organizations’ strategic rather than tactical social media activities. In addition, practitioners delineate social media strategies and tactics differently than theoretical conceptualizations.     

Strategic Ambiguity and Crisis Apologia: The Impact of Audiences' Interpretations of Mixed Messages

Based on the perspectives of strategic ambiguity and organizational reputation, the current study examines the effects of mixed crisis response strategies, which adopt seemingly contradictory messages (i.e., apology and denial), through experiments. Consistent with the scope of strategic communication research, this study incorporates theoretical aspects of distinct areas of organizational communication to examine audience response to strategic messages, and makes recommendations for organizational communication strategies during crisis situations. The findings demonstrate that, instead of taking messages straightforwardly, people interpret the same messages divergently in their own ways, and these interpretations accordingly affect their attitudes and behavioral intentions. Findings indicate participants choose a dominant interpretation when given mixed messages, and subsequent responses are based on the initial interpretation, such that evaluating a mixed message as an apology yielded more positive outcomes than those who interpreted the message in other ways. In addition to people’s diverse interpretations, organizations’ crisis communication strategies and the business type also significantly influenced the outcomes. The apology-interpreters showed more positive outcomes than those who were exposed only to apology for an automaker’s crisis. On the other hand, for a nonprofit organization’s crisis, those who were exposed to a simple denial message showed more positive outcomes than those who perceived the mixed message as a denial. Based on these findings, this study offers practical recommendations on when to use single messages versus mixed messages, along with the explanation of how these divergent strategies work.     

Vertrauen in Public Relations

When PR research addresses trust, the perspective that PR provides trust in organizations dominates in most cases. For PR to successfully providing trust, trust in PR seems to be a central condition. This applies to its relations to journalism as well as to its relations to other organisational environments. Since the motives behind PR as strategic communication usually arouse suspicion, trust in PR tends to be improbable. Trust in PR has been an unobserved subject in PR research so far. Thus, this paper will develop, on a systems-theoretic and non-dualistic approach, a theoretic understanding of trust in PR. After discussing the present state of research regarding the subject of trust and PR, the paper will briefly introduce the theoretic basis of PR and trust, in order to develop in the following a new theoretic perspective for trust in PR. In this context, internal and external trust in PR will have to be differentiated.     

Corporate Communications from the Top and from the Center: Comparing Experiences and Expectations of CEOs and Communicators

Common viewpoints as well as divergences between top executives and communication professionals influence the institutionalization of strategic communication. However, there is little empirical evidence on the accordance between both groups. Most research explores either communication professionals or chief communication officers (CEOs). Very few studies have combined both perspectives. This article identifies the research gap, explores insights from previous research, and contributes to the body of knowledge in strategic communication with an original study that is based on two surveys with replies from 602 CEOs and executive board members as well as 1,251 communication managers from companies in the largest European country, Germany. Although top executives rate the information and motivation of employees as the most important objective of corporate communication, communication professionals focus on the creation of a positive image. Respondents from both groups also state different opinions about dealing with the demand for transparency. Both top executives and communicators give most support to a role model that describes communication professionals as a facilitator between an organization and its publics. Nevertheless the overall conclusion is that perspectives diverge quite often and attention should be directed towards a better alignment between top management and those leading the strategic communication function.     

Transparenz im Journalismus

The transparency that journalists and newsrooms can produce for their audience has long been regarded as a rather marginal criterion for journalistic quality. But new transparency models??due to the interactivity, immediacy, archiving capacity and the absent limitation of space in the internet??offer greater potentials than classical instruments in print and broadcasting. In comments, web videos, blogs, twitter feeds and social networks, journalists discuss with users and publicly account for editorial decisions. Transparency is fashionable in the digital public sphere; its evaluation, however, is not clear, but ambiguous and complex. This paper conceptualizes (self-)transparency and qualitatively classifies the available instruments in a three-dimensional matrix model. This is to facilitate the analysis of problematic areas and potential conflicts: Newsrooms demonstrating open self-reflection dismiss the ideal of ??objective journalism??. Yet, transparency is not only an ethical demand, but is also supposed to strengthen trust in journalistic products because it permits quality evaluations by the audience. An experiment shows, for the first time, that self-transparency has an effect on trust in some aspects but not as a basic principle. Analysing this interdependency, we have to distinguish between transparency of process and of product as well as between different media.     

A Framework for Strategic Communication Research: A Call for Synthesis and Consilience

This essay suggests that the conceptualization of strategic communication as a field uniting several disciplines was an important step forward, but progress in absolute terms has been disappointing so far. Individual researchers open up new avenues of exploration and regularly arrive at answers to questions internally consistent with their respective perspectives. But the body of reasonably verified scientific knowledge that goes substantially beyond common sense remains underdeveloped. The author argues that biologist Edward O. Wilson identified the key characteristic of progressing fields correctly as consilience, i.e., the commitment to the unity of knowledge from physics to chemistry to biology and beyond: “a seamless web of cause and effect.” The article proposes that strategic communications research follow Wilson’s program, as other disciplines have done. For the field to mature, leading researchers need to work towards a consilient synthesis, i.e., a theoretical framework that contains nonrelativistic conjectures about the world which form a nucleus for research to accumulate around. It is furthermore necessary to reconnect strategic communication research to the rapidly progressing and highly relevant hybrid disciplines such as cognitive science and evolutionary psychology.     

Strategic Communication through Social Media Influencers: Current State of Research and Desiderata

ABSTRACT

This article provides an overview of the current state of research in strategic influencer communication and highlights research desiderata. We conducted a systematic literature review of 39 peer-reviewed articles published between 2011 and 2018. Using Lasswell’s transmission model of communication as an approach to systemize communication acts, we identified, systematized, and synthesized main findings from existing literature. The review reveals a rag rug of fragmented research questions, combined with a lack of theoretical integration and a widespread methodological monism. Moreover, questions related to the implications of influencer communication for strategic planning are understudied. Hence, more research is required to understand underlying cause-and-effect relations and managerial implementation of strategic influencer communication. In conclusion, we encourage researchers to investigate the concept of social media influencer communication from a strategic communication perspective, including applying multidisciplinary approaches and a broader range of empirical methods, which would foster a deeper understanding of strategic influencer communication.     

Maximizing the Potential of Millennial Communication Professionals in the Workplace: A Talent Management Approach in the Field of Strategic Communication

Although millennials have been extensively examined in the popular and academic literature, there have not been sufficient studies in strategic communication that help us fully understand this unique and influential cohort in the communication profession. The purpose of this research is to take a talent management approach to gain a deep understanding of millennial communication professionals’ (MCPs) generational attributes as related to their workplace values, and how such values would affect key phases such as recruitment, engagement, development and retention in talent management in strategic communication. Two national panels were recruited to run comparative analyses with one panel consisting of MCPs and the other panel consisting of communication managers and executives who have direct working and/or supervising experience with MCPs. The comparative results provide a detailed report on perceptual gaps on generational attributes, as well as different expectations on talent management. Research and practical implications are discussed.     

Towards Comparative Research in Strategic Communication: A Systematic Analysis of Cross-National Studies and Future Directions

ABSTRACT

Comparative cross-national research permits scholars to understand how strategic communication is impacted by environmental conditions in different countries. Although the field has burgeoned enormously over the past two decades, there has been little discussion about what comprises an excellent comparative study, and little is known about the state-of-the-art of comparative research in the field of strategic communication. This article suggests a set of general scientific criteria for solid comparative research and applies these to assess the quality of comparative studies in strategic communication. Based on an analysis of 75 studies located through a systematic search in 16 journals, this article sketches the contours of a fast-emerging research field, which is increasingly driven by European and Asian scholars. The results identify common deficiencies and indicate that the potential of comparative research to contextualize and explain strategic communication in different countries has not yet been fully exploited. Future directions for engaging in more advanced comparative strategic communication research are given.