心理资本与员工组织公民行为关系研究

利用积极组织行为学的有关理论,对心理资本、工作满意度、组织公民行为的关系进行了理论分析,并构建了工作满意度中介作用下的心理资本与组织公民行为关系模型。通过对251名员工的样本分析,对工作满意度中介作用下的心理资本与组织公民行为关系模型进行了检验,结果证实:心理资本正向影响员工的工作满意度;心理资本与员工组织公民行为之间存在正向作用,这一作用通过工作满意度的部分中介作用加以实现。     

基于工作态度的组织支持感与组织公平对组织公民行为的影响研究

本文采用我国中小企业员工样本,运用相关分析和回归分析方法研究组织支持感与公平感对组织公民行为影响的作用机制,即组织支持与公平感是否会通过员工工作态度的中介作用对组织公民行为产生影响。结果表明:员工的组织支持感和公平感均对情感承诺、工作满意度和组织公民行为有显著影响;情感承诺对组织支持感、组织公平分别与组织公民行为间的关系起到部分中介作用;但工作满意度仅对互动公平与组织公民行为间的关系起到部分中介作用;而其余的中介效应检验中,工作满意度仅对组织支持感、分配公平、程序公平分别与指向个体的组织公民行为起到部分中介作用。     

组织支持感对组织公民行为影响的研究

组织支持感用于表示员工对组织是否重视和关注他们的幸福感的感受,组织公民行为是个人角色之外的有益于组织的利他行为,有助于员工的团队合作,发掘每个人的工作潜能,提高组织的生产力和管理效率。研究表明,员工越是感受到来自组织的支持,就越多地表现公民行为。通过提升组织支持感可以提高员工的组织公民行为,上级支持能够有效地提高组织支持感而促进组织公民行为的提高。如果管理者希望员工表现更多的组织公民行为,就应对员工提供更多的组织支持。     

民企员工组织公平与组织公民行为关系研究

基于社会交换和组织支持理论,本文探讨了员工组织公平感、组织认同和组织公民行为之间的关系,提出了组织承诺作为员工组织公平感和组织公民行为之间中介关系的理论模型,并通过一家纺织业民营上市公司220名员工的样本进行了实证检验。结果证实:组织公平能够促进员工组织认同;员工组织认同则对组织公平和员工组织公民行为关系起部分中介作用。     

员工满意度、组织承诺对组织公民行为的影响研究

近年来,组织公民行为越来越引起人们的关注.企业都期望本企业发生更多的组织公民行为活动,但是却不知道从哪些方面来实施.本文提出了员工满意度、组织承诺和组织公民行为的关系模型,以西安地区失中型国有企业为调查对象,对员工满意度、组织承诺对组织公民行为的影响做出了实证研究.结果显示,这两个因素对于组织公民行为都有显著的正向影响.     

企业员工心理资本与组织公民行为的关系研究

本文通过对企业员工的组织公民行为和员工的心理资本进行问卷调查,运用SPSS16.0对企业员工心理资本与组织公民行为的相关关系进行实证研究。研究表明:企业员工的心理资本与组织公民行为呈正相关关系,员工的心理资本能够很好地预测企业员工的组织公民行为,企业可以通过培育和开发员工的心理资本来提升员工积极的组织公民行为。     

组织心理所有权对组织公民行为的影响机制研究——基于图书馆员的实证分析

为了研究组织心理所有权与情感承诺、工作满意度及组织公民行为之间的关系,对188名图书馆员进行了问卷调查.研究结果表明:组织心理所有权可以通过员工情感承诺和工作满意度对组织公民行为产生影响,即情感承诺和工作满意度在心理所有权与员工工作绩效之间起中介作用.     

酒店员工关系管理与组织公民行为关系的实证研究

文章在理论分析的基础上,通过对酒店行业进行调查,进而对员工关系管理与组织公民行为之间的关系进行梳理。并运用SPSS16.0对收集到的数据进行分析,发现员工关系管理是影响员工组织公民行为产生的关键因素,并作用于组织公平感与组织支持知觉,进而对员工组织公民行为的产生起着间接影响的作用。     

组织公民行为对员工离职倾向的影响研究

随着经济的快速进步及就业机会的不断增加,组织中员工的离职跳槽行为也随之不断增多,分析员工离职倾向对组织留住关键人才至关重要。组织公民行为作为员工自主承担组织内非正式职责的一种角色外行为对员工的满意度将产生重要影响,而员工工作满意度又会影响到员工的离职倾向。所以本文从组织公民行为角度出发,以工作满意度为前因变量,分析其对员工离职倾向的影响,并为企业从新的角度留住员工提出有效的管理策略,以降低员工的离职率,提高企业绩效。     

企业社会责任对组织公民行为产生影响的内在机制——基于暗示理论的模型构建及实证

企业社会责任的不同维度会对员工的组织公民行为产生不同程度的影响;企业社会责任影响员工组织公民行为的路径是多层次的,员工满意在二者之间具有部分中介作用;企业社会责任对员工组织公民行为的暗示作用具有一定的条件性,员工公平感越强,暗示作用越大,员工感知公平对二者关系具有显著的正向调节效应.     

Work-family conflict and organizational citizenship behavior: the role of job satisfaction and decision authority

Drawing upon the conservation of resources theory (Hobfoll, Am Psychol 44:513–524, 1989), social exchange theory (Blau, Exchange and power in social life, 1964)and the job demand-control model (Karasek, Adm Sci Q 24:285–308, 1979), this studyuncovers the theoretical mechanism that explains the relationship between workfamily conflict and organizational citizenship behavior (OCB). First, this study focuses on how employee job satisfaction mediates the relationship. Then, we investigate the moderating role of decision authority in the mediated relationship. We employ three-wave data collected from 324 employees in 102 teams to test our hypotheses. Results of hierarchical linear modeling (HLM) first shows that job satisfaction mediates the relationship between work interference with family (WIF) and OCB. In addition, employees’ decision authority moderates the direct effect of WIF on OCB. Specifically, the negative relationship between WIF and OCB is stronger when employees’ decision authority is high. Moreover, decision authority moderates the indirect effect of WIF on OCB via job satisfaction. Specifically, the negative relationship between WIF and job satisfaction is weaker when employees’ decision authority is high. The results suggest that organizations should give employees enough decision authority over their work, as a high level of decision authority may act as a double-edged sword regarding critical organizational outcomes.     

Work-family conflict and organizational citizenship behavior: the role of job satisfaction and decision authority

Drawing upon the conservation of resources theory (Hobfoll, Am Psychol 44:513–524, 1989), social exchange theory (Blau, Exchange and power in social life, 1964) and the job demand-control model (Karasek, Adm Sci Q 24:285–308, 1979), this study uncovers the theoretical mechanism that explains the relationship between work-family conflict and organizational citizenship behavior (OCB). First, this study focuses on how employee job satisfaction mediates the relationship. Then, we investigate the moderating role of decision authority in the mediated relationship. We employ three-wave data collected from 324 employees in 102 teams to test our hypotheses. Results of hierarchical linear modeling (HLM) first shows that job satisfaction mediates the relationship between work interference with family (WIF) and OCB. In addition, employees’ decision authority moderates the direct effect of WIF on OCB. Specifically, the negative relationship between WIF and OCB is stronger when employees’ decision authority is high. Moreover, decision authority moderates the indirect effect of WIF on OCB via job satisfaction. Specifically, the negative relationship between WIF and job satisfaction is weaker when employees’ decision authority is high. The results suggest that organizations should give employees enough decision authority over their work, as a high level of decision authority may act as a double-edged sword regarding critical organizational outcomes.     

工作满意度和组织公民行为对工作绩效的影响研究——基于工程企业的问卷调研

本文提出了工程项目中工作满意度、组织公民行为对工作绩效的影响模型,并对13家工程领域相关企业作了问卷调研。根据问卷结果运用统计分析、效度检验、信度检验、结构方程模型分析等方法进行实证分析。得出相应的结论,如工作满意度与工作绩效具有正向影响关系等。     

Leaders’ Core Self-evaluation,Ethical Leadership,and Employees’ Job Performance: The Moderating Role of Employees’ Exchange Ideology

With the increasing demand for ethical standards in the current business environment, ethical leadership has received particular attention. Drawing on self-verification theory and social exchange theory, this study investigated the effect of leaders’ core self-evaluation on the display of ethical leadership and the moderating role of employees’ exchange ideology in the relationship between ethical leadership and employees’ job performance (i.e., task performance and organizational citizenship behavior). Consistent with the hypotheses, the results from a sample of 225 dyads of employees and their immediate leaders showed a positive relationship between leaders’ core self-evaluation and ethical leadership. Moreover, the results showed that ethical leadership mediates the effects of leaders’ core self-evaluation on employees’ job performance. Furthermore, we found that employees’ exchange ideology moderates the relationship between ethical leadership and job performance. The theoretical and practical implications of these findings are discussed.     

The perceived effectiveness of democratic management,job performance,and citizenship behavior: evidence from a large Chinese state-owned petrochemical company

Democratic management, a unique union-based form of employee participation in China, is seldom studied in the employee participation literature. This paper investigates the associations between employees’ perceived democratic management effectiveness, employee job performance and organizational citizenship behavior (OCB), using 988 matching surveys of both workers and their supervisors in a state-owned petrochemical firm from the central region of China. We find that our measure of an employee’s perception of democratic management effectiveness is positively associated with an employee’s job performance and organizational citizenship behavior. However, the association between perceived democratic management effectiveness and employee performance is negative if the employee is a dispatch worker. Our interpretation of the findings suggests that an employee’s perception of democratic management effectiveness is a source of employee performance.     

The perceived effectiveness of democratic management,job performance,and citizenship behavior: evidence from a large Chinese state-owned petrochemical company

Democratic management, a unique union-based form of employee participation in China, is seldom studied in the employee participation literature. This paper investigates the associations between employees’ perceived democratic management effectiveness, employee job performance and organizational citizenship behavior (OCB), using 988 matching surveys of both workers and their supervisors in a state-owned petrochemical firm from the central region of China. We find that our measure of an employee’s perception of democratic management effectiveness is positively associated with an employee’s job performance and organizational citizenship behavior. However, the association between perceived democratic management effectiveness and employee performance is negative if the employee is a dispatch worker. Our interpretation of the findings suggests that an employee’s perception of democratic management effectiveness is a source of employee performance.     

包容型领导如何影响员工挑战型组织公民行为？基于信任的多重中介效应模型研究

基于资源保存理论,文章采用配对追踪多来源问卷调查法探讨了员工认知信任、情感信任及其互动在包容型领导与挑战型组织公民行为关系中的中介作用及其效应。跨层次模型数据分析结果表明：包容型领导可以有效预测员工的挑战型组织公民行为;包容型领导可以直接通过情感信任间接影响员工的挑战型组织公民行为,情感信任在这个过程中起着完全中介作用;包容型领导行为还可以通过认知信任和情感信任间接影响员工的挑战型组织公民行为,即员工的认知信任要通过情感信任才能发挥影响员工挑战型组织公民行为的间接作用。     

Workplace gossip and frontline employees’ proactive service performance

Managers are interested in promoting frontline employees’ proactive behavior because proactivity is crucial for organizational success. This study examined the link between perceived workplace gossip and employees’ (targets’) proactive service performance by focusing on the mediating role of employees’ harmonious passion and the moderating role of perceived job social support. Using time-lagged survey data from 218 supervisor-subordinate dyads in a commercial bank in China, we found that perceived workplace gossip negatively influences employees’ proactive service performance, and that this relationship is mediated by reduced harmonious passion. In addition, perceived job social support attenuates the negative relationship between perceived workplace gossip and harmonious passion, with harmonious passion having a mediating effect on the relationship between perceived workplace gossip and proactive service performance. These results provide new directions for understanding workplace gossip, harmonious passion, proactive service performance, and job social support. The theoretical and practical implications of our findings are discussed.     

Error management culture and turnover intent among food and beverage employees in deluxe hotels: the mediating effect of job satisfaction

This study aimed to investigate interrelationships among organizational error management culture (EMC), job satisfaction, and turnover intent among food and beverage in a deluxe hotel. This study also investigated the mediating effects of employees’ job satisfaction on the relationships between organizational EMC and turnover intent. A total of 321 food and beverage employees in South Korea participated in the study using a self-administered questionnaire. Confirmatory factor analysis and structural equation modeling were used to examine the hypothesized relationships between the constructs. The results showed a positive relationship between organizational EMC and employee job satisfaction. An employees’ job satisfaction reduces his or her turnover intent. Another important finding of this study was that job satisfaction appears to play a mediating role between organizational EMC and turnover intent. These findings have important implications for controlling and facilitating EMC in the hotel industry. This study implies that active EMC can be an important variable that can effectively manage turnover intent. It is important to build a system that can facilitate communication in the case of error occurrence and prevent the recurrence of the same error by sharing experience of and knowledge about errors. Moreover, a system that can instantly respond to and analyze an error situation should be developed and implemented. It is important to systematically manage errors as part of a firm’s culture through the appropriate use of EMC. Thus, it might be useful to identify and prioritize EMC specifically in the hotel industry, which could lead to higher job satisfaction, lower turnover intent, and higher profitability.     

Moderating Effect of Perceived Organizational Support on Human Resource Development Practices and Organizational Citizenship Behavior

This study examined the moderating effect of perceived organizational support on the relationship between human resource development practices and organizational citizenship behavior of hotels in Thailand. The results from a survey of 733 frontline employees revealed that the relationship between human resource development practices and organizational citizenship behavior was stronger for employees with the high level of perceived organizational support, compared to employees with the low level of perceived organizational support. Therefore, this finding contributes to a significant understanding of moderating effect of perceived organizational support in service organizations. Discussion and implications are also provided.