供电营业厅电力营销优质服务水平的提升策略

供电营业厅电力营销服务水平是影响供电企业生存和发展的关键因素,受到社会各界广泛关注。本文立足于当前我国电力营销服务的现状和面临问题,结合优质服务在供电营业厅中的重要性,提出了引进新技术和服务手段、优化设施和环境、转变思想和观念、全面提高相关工作人员的素质等提升供电营业厅电力营销优质服务水平的具体措施。     

丽水电力营业厅监控系统设计浅谈

丽水电业局在供电服务的探索中开始了营销监控中心的建设和实践。营业厅监控系统作为营销监控中心建设的重要内容之一,与业务监控系统、抢修车监控系统一起,构成了营销监控中心的技术支撑体系。文章介绍了丽水电力营业厅监控系统的设计思路,包括系统功能、技术架构、平台功能和主设备性能要求等。     

浅谈多渠道一体化供电服务知识管理运营体系的构建

供电企业现有供电营业厅、电子渠道、95598供电服务热线、客户现场、银行及其他代办机构、社区及其他渠道等六大服务渠道,为确保客户通过任何一个渠道所获信息的一致性准确性,有必要构建多渠道一体化的供电服务知识管理体系。文章通过省级供电服务知识管理运营体系建设情况介绍了多渠道一体化供电服务知识管理运营体系的构建方法。     

供电营业厅如何提升优质服务分析

随着电力企业的各项事业在当前时代被逐渐地纳入到更加深入的市场经济环境中,企业面临的竞争压力越来越高,以优质的服务完善电力营销工作,已经成为企业目前开展经营管理活动的必要工作。供电营业厅作为直接面向电力用户的窗口,其服务水平的高低,直接决定着消费者对企业的印象,因此,开展优质服务工作,还要从供电营业厅做起。本文通过对供电营业厅提升优质服务的体现及意义进行分析,探讨了营业厅全面推动此项工作有效落实的几点策略。     

通信行业服务转型的思考

21世纪通信行业服务结构在不断优化与转型,在构建"智能化手机+电视+互联网"服务的同时,结合客户的需求,不断改善通信营销服务功能,建立网络化通信营业厅,综合培养大量通信营销管理人才,并充分利用大数据技术优化通信网络营销渠道。文章将系统论述通信行业服务转型模式,希望能为通信服务业提供参考与借鉴。     

电力网上营业厅系统设计探讨

随着供电企业业务的拓展,实体营业厅出现了大量问题,为向客户提供优质、规范、便捷、高效的服务,依托互联网技术建设网上营业厅,将是以企业为核心、连接电力企业与客户的有效渠道。网上营业厅系统的建设将使企业节省大量成本,而且还可以帮助电力客户实现日常用电业务的远程办理,提高客户满意度,增加企业的竞争优势。     

供电营业厅电力营销优质服务水平增强措施探析

随着我国经济的快速发展和我国能源需求的不断扩大，电力已经成为了现阶段社会发展的主要动力，并对我国基础产业的发展、人民生活的提高和国家经济水平的平稳快速提升都有着重要的促进作用。文章通过对供电营业厅电力营销的现状进行分析，提出了供电营业厅电力营销优质服务水平增强的具体措施。     

浅谈如何利用信息化做好电力用户体验服务

做好营销管理,提供高品质的服务永远是营销人员的追求。营业厅是供电局对外的窗口,营业厅的服务品质如何直接影响到企业在客户心目中的形象以及客户满意度。     

家电行业营销渠道创新战略与企业绩效相关性研究

一、引言 营销渠道作为市场营销的四大基本要素之一。在市场运作中具有产品分销、服务传递、信息沟通及资金流动等功能．是企业实现销售目标的载体，也是企业的一种重要资源。一个适应市场形势、适合企业发展的营销渠道是绝大多数产品取得成功的先决因素。     

供电企业电力营销管理的现状及对策

随着市场经济改革发展走向深入,社会对于供电企业的电力服务水平提出了更高的要求。本文分析了我国供电企业电力营销管理的现状,指出了其中存在的问题,从创新电力营销服务理念、加强电力营销人员素质能力培养、挖掘电力消费市场的深度潜力、扎实提升电力服务总体水平四个方面,提出了改善我国供电企业电力营销管理现状的对策,希望为提升我国供电企业电力营销总体水平有所裨益。     

营业厅的客户服务期望管理

本文旨在通过对营业厅这一服务界面中客户服务期望的探讨,提出营业厅客户服务期望管理的思路和实施手段,为服务型企业获得更高的客户服务质量评价提供镜鉴。     

软件服务外包商务对接平台的设计与研究

随着我国软件服务外包产业的高速增长,建立具有完整行业数据库及高效功能的服务外包商务对接平台将有利于完善市场功能,扩大市场需求,促进技术创新。而建立在成功举办了十多年的中国软交会基础上的服务外包商务对接平台,可以将实体展会与商务平台有机结合,实现线上线下的有效互动,从而打造高效、不落幕的交易平台。     

探讨OCR技术在施工企业财务共享服务中心的应用

新形势下,企业为实现创新发展,选择建立财务共享服务中心,以此帮助企业完成财务改革创新目标。企业借由服务中心进行业务处理,可使内部管控更为具体、外部业务更为规范,由此企业可获得高效率、高收益的创建成效。论文以施工企业为研究对象,对OCR技术进行简单分析,并结合财务共享服务中心的概念、应用情况,提出OCR技术的应用优势。施工企业在构建财务共享服务中心的过程中应用OCR技术,有利于优化财务共享服务中心的业务流程,帮助施工企业完成财务共享等工作内容。     

展厅设计中的艺术因素

就展示设计而言,早已突破了传统的展墙、展柜、图片、文字及灯光等传统手段。总体呈现出多样化趋势。特别是在科技时代,利用科技手段,展示设计在各个领域都取得了突破性进展。各种展览越来越深的影响着我们的生活。展厅设计没有一个固定的标准,虽然展厅设计服务的是产品,但它首先得服务自身,只有展厅本身足够拥有魅力,它才能在万千竞争者中赢得目标人群得青睐。而展厅自身的魅力也有助于提高产品的竞争力。在展厅的设计过程中加入艺术的因素是提高展厅自身魅力最简约也更直接的方法。     

库存管理标准化及其应用

库存管理作为大多数生产型企业和提供物流服务型企业的重要业务单元,已成为当前物流管理中的重要内容和评价指标。在激烈的市场竞争中,良好的库存管理对企业具有十分重要的意义,而库存管理的高效和系统运作,必须以标准化为支撑,并采用先进的科技手段,才能达到提高效率、降低成本、增加收益的目的。     

The impact of supply chain agility on business performance in a high level customization environment

To improve business performance in rapidly changing environments, supply chain agility can be a crucial requisite to address responsiveness issues, especially in environments with high levels of customization. This paper examines the effect of supply chain agility on customer service, differentiation, and business performance. A survey research methodology was employed using a sample of 156 manufacturing firms that provide high levels of customization. In particular, structural equation modeling (SEM) was employed to evaluate the proposed model. The results suggest that supply chain agility influences customer service and differentiation positively. However, it does not affect business performance directly; instead, better business performance can be achieved and mediated through improved customer service and differentiation. In particular, differentiation through customer service is the most effective way to improve business performance, and supply chain agility can help to achieve high-level customer service. The paper advises managers on details of how to fulfil their business performance ambitions better through suggested key agile supply chain management activities.     

The potty parity problem: Towards gender equality at restrooms in business facilities

In business facilities such as theaters, restaurants, stadiums, and etc., anecdotal evidences suggest that waiting lines for women's restrooms are longer than those for men's. Respectively, there have been growing concerns on ensuring restrooms in business facilities to be equally convenient for both women and men. This issue not only relates to gender equality, but also relates to business performance, since restroom experience directly affects performance efficiency (e.g., revenues, repeat sales, asset turnover, service times, and etc.). Nonetheless, current codes and legislations for designing restrooms in business facilities are not based on objective analyses but on the survey of experts that may be male biased. In this study, we develop a quantitative model using queueing theory and simulations to evaluate the waiting time for restrooms. Using our model, we compare the waiting times between women and men to examine if the current codes and legislations provide equal access. Our analysis reveals that the current standard specified by the Uniform Plumbing Code (UPC) still fails to achieve equal access. The methods demonstrated in this study may serve as a basis for design of restrooms in business facilities and improve both gender equality and performance efficiency in business facilities.     

A method towards Web service combination for cross-organisational business process using QoS and cluster

How to quickly combine various Web services to support cross-organisational business processes is the key technical problem in service computing. Because of the changeability of QoS of Web services, the traditional methods are unadaptable to the new environments. In this paper, a new service composition method, called Improved Self-organising neural network Method for Web Service Composition, is proposed to achieve QoS-aware Web service combination, according to using the clustering technology. First, fuzzy mathematics is used to express each QoS attribute and the improved self-organising neural network is used to cluster services to reduce the number of candidate services. Secondly, all the centre of each cluster is selected and formed a composite service by using an exhaustive algorithm. Thirdly, the service cluster that is represented by the concrete services. Finally, the optimal service combination can be selected using integer programming or genetic algorithm. The experimental result shows the efficiency of Web service composition and demonstrates the applicability.     

The path to outcome delivery: Interplay of service market strategy and open business models

Firms in a variety of manufacturing sectors as well as the software industry have increasingly embraced services alongside their product portfolios in order to improve financial performance. Yet, the key question “How do service market strategy change and the accompanying business model change interact, and how does their interplay affect value creation?” remains open. Relying on twelve case studies of firms that have shifted towards providing highly advanced services (e.g. outcome-based contracts), theoretical propositions concerning the interplay of market strategy and business model on value creation are derived. The firms studied report two interdependent changes: first, they evolve the market strategy from provision of pure products to provision of services and then outcomes, in order to achieve a better fit with customer needs and to grow their service businesses. Second, they rely increasingly on partners and suppliers to provide new activities that are outside their competence base. This 'open business model' allows them to grow their new service businesses effectively and efficiently. At the same time, however, the shift to a service market strategy requires enhanced accountability to customers and increases the threat of penalties in the case of failure, while reliance on partners and suppliers leads to loss of control over the activity system and increases the threat of failure due to third party dependency. Thus, this paper finds that the success of firms that shift to services and outcomes hinges on their ability to balance the trade-off between increased value (i.e. growth, efficiency and effectiveness) and increased uncertainty associated with service market strategy/open business model interplay.     

基于流程运作效率的时间陷阱法在BPR中的应用研究

本文提出了基于流程运作效率的业务流程诊断分析方法,即综合运用时间陷阱法和作业成本ABC法分析业务流程,并给出了分析的步骤,在一定程度上实现了定量和定性分析方法的结合,使业务流程的分析结果更准确,为实施业务流程再确立了重点。结合具体的企业案例验证了此方法。结果表明,时间陷阱法和ABC法的结合,能够较为准确地分析业务流程。案例分析可以为实施BPR的企业提供参考。