Shaping consumer preference using alignable attributes: The roles of regulatory orientation and construal level

The structural alignment literature suggests that people place more weight on alignable (vs. nonalignable) attributes when evaluating competing options. The present research proposes that consumers' regulatory orientation moderates this process. Specifically, consumers differentially weight alignable versus nonalignable attributes depending on whether they are prevention or promotion-oriented. Results of four studies indicate that prevention-oriented consumers who tend to construe information at a more concrete level rely more on alignable attributes when evaluating two options as compared to promotion-oriented consumers who tend to construe information at a more abstract level, and are influenced more by nonalignable attributes. The authors further show that consumers' construal level and differential ease of processing the two types of attributes mediate the influence of regulatory orientations on their relative weighting of alignable versus nonalignable attributes and product evaluations.     

Besting the status quo: the effect of abstract versus concrete mindsets on emotional trade-off difficulty and avoidant coping behavior

Building on past emotional trade-off difficulty and construal level research, we investigate the conditions under which consumers engage in avoidant coping behavior to reduce negative emotions that arise from trading off valued attributes (e.g., quality and price). Results from three studies offer evidence that an abstract (vs. concrete) mindset systematically decreases avoidant coping behavior (e.g., the selection of a status quo option) by reducing the intensity of the negative emotion consumers experience. This effect replicates across construal level manipulations and product categories. Thus, in addition to the harmful effects of negative emotions and coping behavior on consumer choice identified in past research, we find that an abstract (vs. concrete) mindset can help consumers make better (i.e., more normative) choices. Together, these findings have implications for marketers of new or unfamiliar products as well as products that are not incumbents or category leaders (i.e., status quo options) when consumers face difficult trade-offs.     

Make it Your Own: How Process Valence and Self‐Construal Affect Evaluation of Self‐Made Products

Self‐production, participation of consumers in the production process of products for their own consumption, leads to consumers’ enhanced evaluations of the self‐made products. Three experimental studies investigate how and why self‐production affects consumers’ product evaluations and reveal that not all production experiences create additional value for all consumers. In particular, Studies 1 and 2, using hypothetical stories and real experiences, show that only positive (vs. negative) production experiences enhance evaluations of self‐made products over products made by others. Positive (but not negative) experiences decrease the psychological distance between the self and the product and strengthen identification with it. Study 3 manipulates self‐construal (independent vs. interdependent) to investigate its role on evaluation of self‐made products and products made with close others as a group (i.e., group‐made). Consumers with independent self‐construal evaluate self‐made (vs. other‐made) products more favorably only if the process is positive. However, consumers with interdependent self‐construal evaluate self‐made products more favorably even if the process is negative. Additionally, consumers with interdependent (vs. independent) self‐construal exhibit more favorable evaluation of group‐made products. Finally, even if consumers know how another person feels while making a product, other people's process emotions do not affect consumers’ product judgments as strongly as their own experienced process emotions.     

The role of consumers' construal level in art-infusion-type effect on retail product evaluation

What cognitive characteristic of consumers directs the art-infusion-type effect? This study inspected the impact of art-infusion type on product attitude through aesthetic judgment under different construal levels. This study was underpinned by “construal level theory” and “the model of aesthetic appreciation and aesthetic judgments.” The data were collected from a pretest (N = 280) and an experiment (N = 388). A moderated-mediation analysis displayed that to low-construal consumers, infusing figurative (vs. abstract) artwork into retail products elicits greater aesthetic judgment, leading to more favorable product attitudes. However, to high-construal consumers, such an effect did not occur. These results broaden the past art-infusion research by corroborating the existence of art-infusion-type effect and presenting the construal level as its new boundary condition. Furthermore, our results offer practical insights into utilizing artworks in product promotion.     

The impact of reduced visibility caused by air pollution on construal level

Although ample research has recognized air pollution as a severe threat to human health and emotion, little research has been conducted on its impact on consumers' information‐processing style. This study explores the effect of reduced visibility caused by air pollution on the construal level adopted by consumers. Specifically, we document how low visibility caused by air pollution makes people more inclined to adopt an abstract mindset, whereas high visibility on a clean day makes people more inclined to adopt a concrete mindset. Across a set of three field studies and one laboratory experiment, we employ alternate measures of construal level: behavioral identification index (Studies 1 and 4) and categorization task (Study 2). Our research provides empirical evidence of the proposed effect and rules out alternative explanations. Additionally, as a downstream consequence, reduced visibility due to air pollution causes individuals to favor desirability over feasibility in product trade‐offs (Study 3). Our findings shed new light on construal level theory from an ecological perspective and provide meaningful marketing suggestions.     

Cultural influences on brand extension judgments: Opposing effects of thinking style and regulatory focus

Asians are more likely than Westerners to have both a relational (vs. analytic) thinking style and a prevention (vs. promotion) focus. These two chronic dispositions can have opposite effects on their evaluations of brand extensions, the relative magnitude of which depends on whether the extensions are construed at a concrete or abstract level. Results of three experiments demonstrate that when an extension is psychologically close and construed at a concrete level, Asians' disposition to engage in relational thinking leads them to perceive the extension to be relatively more similar to the parent, leading them to evaluate the extension more favorably than do Westerners. On the other hand, when the extension is psychologically distant and construed at an abstract level and thus Asians are unlikely to engage in relational processing, their prevention focus leads them to perceive the extension to be riskier and evaluate it less favorably than do Westerners.     

The moderating role of construal level on the evaluation of emotional appeal vs. cognitive appeal advertisements

This article proposes that construal level moderates consumer evaluation of different appeals (emotional vs. cognitive appeals) in advertisements. Low-level construal is associated with close psychological distance; this condition implies that people with low-level construal can feel an emotion more intensely than those with high-level construal. Consequently, consumers with low-level construal could positively relate with the emotional appeal ad, and they would evaluate an ad with emotional appeal more favorably than an ad with cognitive appeal. However, this effect does not occur among consumers who construe information at high-level, due to the fact that they are able to focus on the central and positive features of different appeals.     

The influence of self-concept on ad effectiveness: Interaction between self-concept and construal levels on effectiveness of advertising

This study examines the role of self-concept in consumer responses to advertising messages. Specifically, this study postulates that matching advertising message framing (concrete vs. abstract) with consumers’ self-concept (actual vs. ideal self) should yield positive ad evaluation. Results from an experimental study suggest that individuals primed into their actual self evaluated the concrete ad message more favorably than they did the abstract ad message. In contrast, those primed into their ideal self responded more favorably to the abstract ad than to the concrete ad. Implications from the study and suggestions for future research are provided.     

Not all organic food is created equal: the role of product type,perceived authenticity,and construal level

Abstract

Consumption of processed organic food is on the rise while fresh organic food still dominates organic food market. Drawing from the literature on authenticity and construal level theory, this study aims to investigate the role of perceived authenticity and message construal level in consumers’ evaluations of two types of organic food (fresh vs. processed). Two experiments were conducted among college students (N = 129, Study 1) and adults 18–70 (N = 249, Study 2). Our findings suggest that consumers’ evaluations of organic food are fully mediated by perceived authenticity of each organic food type. Specifically, compared to processed organic food, consumers perceive fresh organic food more authentic, which leads to more favorable attitudes and higher purchase intention. This research further demonstrates that the indirect effect of organic food type via perceived authenticity is moderated by construal level of marketing messages. That is, when messages are construed at a low level, consumers tend to have more positive attitudes and higher purchase intention toward fresh than processed organic food. By contrast, product type makes no difference when messages are construed at a high level. These findings have clear implications on message development strategy when promoting processed organic food, in particular. Future research directions are discussed.     

The Effects of Impression Management on Coupon Redemption across Cultures

This research examines the effects of impression management on consumers’ coupon redemption and suggests different underlying mechanisms with respect to cultural self‐construal. Four studies show that, when primed with impression management, individualistic (vs. collectivistic) consumers are more likely to redeem coupons, because individualists believe that coupon redemption creates the impression of being smart. On the other hand, collectivistic consumers are less likely to redeem coupons when coupon usage is visible to others, because they believe that coupon redemption gives the impression of being cheap. These findings are explained within the context of cultural self‐construal and regulatory focus theory.     

Sacred Attributions: Implications for Marketplace Behavior

Prior research in marketing has extensively examined attribution theory and how this influences product evaluations; however, such research has only examined secular attributions to a company, employees, other consumers, or one's self. Thus, through a series of three studies, the research herein examines a new category of attributions—sacred attributions—to determine when consumers make secular versus sacred attributions and how this influences product evaluations. Study 1 shows that religiosity is positively correlated with sacred attributions. Additionally, Study 1 finds that sacred attributions to God are more likely in positive consumption situations, while sacred attributions to Satan are more likely in negative consumption situations. Study 2 finds that God (Satan) attributions lead to positive (negative) product evaluations, and these effects are pervasive, regardless of religious priming. Study 3 increases external validity by using real businesses to show that sacred attributions are greatest for businesses with a sacred value system, although these effects differ based on situational affect. Findings build upon the literature on attribution theory and priming.     

Effect of Ad-Irrelevant Distance Cues on Persuasiveness of Message Framing

This research suggests that the relative persuasiveness of message framing depends on psychological distance induced by seemingly irrelevant cues in the ad environment. Positively (negatively) framed messages are more persuasive when the ad-irrelevant cues induce psychological remoteness (proximity). Across four studies and two different product categories, participants evaluated positively (negatively) framed messages more favorably when induced with social remoteness (proximity), spatial remoteness (proximity), and an abstract (concrete) construal. The findings contribute theoretically to the extant literature on message framing and offer actionable implications to ad managers for strategically designing ad environments to enhance the effectiveness of message framing.     

Brand extensions via complements or substitutes: The moderating role of manufacturing transferability

This research investigates how consumer evaluations of brand extensions that either complement or substitute the original parent brand vary depending on the level of manufacturing transferability (i.e., the extent to which the parent brand??s existing resources and skills can be used to make the extension). We propose that a complement extension is processed by consumers at a higher, more abstract level whereas a substitute extension is processed at a lower, more concrete level. Since manufacturing transferability activates concrete cognitions of the production process, an increase in manufacturing transferability tends to result in more favorable evaluations toward substitute extensions than complement extensions. Empirical tests using a multi-method approach reveal support both for the underlying theoretical mechanism and the proposed hypotheses.     

Connecting the dots: how personal need for structure produces false consumer pattern perceptions

The human tendency to recognize patterns even when none exist is shown to have applications in consumer behavior. The current research demonstrates that as one’s personal need for structure (PNS) increases (i.e., requiring predictability and disfavoring uncertainty), false consumer pattern perceptions emerge. Construal level moderates this relationship such that as abstract mindsets (high construal) seek out underlying explanations and enhance, concrete mindsets (low construal) evaluate consumer-related stimuli in terms of its contextual elements and therefore attenuate the effect. Types of consumer patterns are characterized by false expectations about the performance of a cellular phone (study 1), the association of human characteristics toward personal computers (study 2), and the development of beliefs in corporate conspiracy theories (study 3). This research has implications for practitioners and academics as it expands on the literature related to false pattern perceptions by investigating it through the lens of consumer decision-making.     

How Do Managers Make Teleological Evaluations in Ethical Dilemmas? Testing Part of and Extending the Hunt-Vitell Model

A study involving purchasing managers was conducted to test specific Hunt-Vitell theoretical propositions concerning the determinants of managers' teleological evaluations. We extended the Hunt-Vitell model by developing a new integrative construct, namely the desirability of consequences to self versus others. We hypothesized that desirability of consequences affects teleological evaluations in that the more desirable the consequences of a particular action, the more likely managers evaluate that action positively. The results of the present study provided support for this hypothesis. Furthermore, we extended the Hunt-Vitell model by developing a new integrative construct, namely the desirability of consequences of self versus others. We hypothesized that cognitive moral development moderates the relationship between the desirability of consequences of self versus others and teleological evaluation. The results failed to support this hypothesis. We explained the lack of support in terms of the level of aggregation of the data, the possibility of the confounding effect of respondents' sensitivity to ethical issues, and the possibility that deontological evaluations confounded the respondents' teleological judgments. Future research and managerial implications of the findings were also discussed.     

Does consumer‐firm affiliation matter? The impact of social distance on consumers’ moral judgments

When the leader of a firm commits a professional transgression, how would customers’ judgments of the transgressor's professional performance and immorality differ from those of noncustomers’? This research answers this question by investigating factors that explain the discrepancy in moral judgments between noncustomers and customers affiliated with the firm of a transgressing leader. Drawing on construal level theory, our two experimental studies consistently demonstrate that relative to high social distance (i.e., noncustomers), low social distance (i.e., customers) leads to more positive judgments of the transgressor's professional performance, but differences in the social distance do not directly lead to disparities in judgments of immorality. Social distance, however, affects both performance and immorality judgments when mediating mechanisms (conscious and nonconscious moral reasoning) are accounted for, such that low social distance indirectly influences customers to be more lenient in not only their performance judgments but also their immorality judgments. This research contributes to the topic of morality that permeates the current discourse on ethical business transgressions and, in particular, to an understanding of specific mechanisms that guide consumers’ moral judgments.     

Building toward a solid foundation: The effect of thinking concretely about the future

According to construal level theory, consumers tend to think about their future abstractly, making it unclear and inexact. Here, a new approach is developed to help people enhance their future‐oriented outcomes by priming them to think about their future concretely. Two experiments show that priming a concrete mindset about the future leads to enhanced future‐oriented outcomes. Specifically, the studies show that participants discounted current funds in favor of future gains less when they were primed with a concrete mindset. Opportunity cost consideration is shown to be the mechanism driving this effect. Though research suggests that most consumers do not consider opportunity costs unless they are explicitly presented to them, priming a concrete mindset increases consideration of opportunity costs so that consumers can make better current decisions that will enhance their future‐oriented outcomes. This research helps to better understand why thinking concretely about the future is beneficial to future‐oriented outcomes.     

Everyday “low price” or everyday “value”? The interactive effects of framing and construal level on consumer purchase intentions

Academic literature uses the term “everyday low price” (EDLP) when referring to a pricing strategy that offers relatively stable, low prices across a wide assortment of product categories. However, in real-world situations, many brands and retailers opt to use a different term – “everyday value” (EDV). Do consumers differentially evaluate such framings of the same pricing strategy? The present research draws upon construal level theory and demonstrates – across two experimental studies – that EDV (vs. EDLP) framing is more effective among consumers with high (but not low) construal levels. This effect is mediated by perceived benefit such that consumers with high construal levels derive higher levels of perceived benefit when evaluating a product promoted with an EDV (vs. EDLP) framing. The findings of this research can be useful for marketers and retailers in promoting and framing the EDLP (or EDV) pricing strategies in their advertising and marketing communications.     

Brand‐Situation Congruity: The Roles of Self‐Construal and Brand Commitment

The present research examines the moderating roles of self‐construal and brand commitment in brand‐situation congruity effects in persuasion. Self‐construal refers to how individuals perceive themselves in the context of relationships with others (Singelis, 1994). Individuals with independent self‐construal, who emphasize autonomy and assertiveness, value consistency regardless of social contexts, whereas people with interdependent self‐construal value their relationships with others and adapt with flexibility to social situations. Commitment is a psychological state that globally represents the experience of dependence on a relationship and denotes a long‐term orientation, including a feeling of attachment to a relational partner and a desire to maintain a relationship (Rusbult, 1983). In the same vein, brand commitment refers to emotional or psychological attachment to and dependence on a brand (Beatty & Kahle, 1988x). Experiment 1 demonstrated that brand‐situation congruity, for which brand preference increases when the brand personality is congruent (vs. incongruent) with social situational cues, was stronger for interdependent (vs. independent) self‐construal individuals. Experiment 2 provided further support for the moderating role of self‐construal, when primed, in situation congruity effects as well as evidence for another moderator, brand commitment. That is, the moderating effect of self‐construal on brand‐situation congruity was stronger when consumers held weak (vs. strong) commitment to the target brand.