绩效管理中沟通很重要

绩效管理是一个完整的系统．具备完善的工作流程．也是一项系统工程．不是简单的绩效考核．更不是简单的管理者对员工做某事。笔者认为．作为各级管理者要树立这样一种理念．即绩效管理是企业文化的重要组成部分．是联系的、发展的、全面的、主动的管理过程．渗透到企业的日常管理工作中．是管理者和员工的持续双向沟通对话过程．绩效管理的成败与否关键在于管理者和员工的沟通程度．也在于其过程的连续性与有效性．     

论事业单位员工绩效管理

作为一种先进的管理理念和模式，绩效管理在提高事业单位整体绩效表现和服务社会能力的过程中具有积极作用。针对当前事业单位绩效管理中存在的问题，事业单位要更新观念，重新认识绩效管理；提高绩效考核的科学性、客观性和有效性；继续完善绩效管理流程，建立健全绩效管理体系；注重交流与沟通在绩效管理中的重要作用等。     

加强和改进铁路企业绩效管理刍议

绩效管理是现代企业人力资源管理的核心。当前,铁路企业绩效管理工作还存在诸多问题,主要表现为:对绩效管理缺乏系统认识,绩效目标制定不够合理,考核评估环节问题较多,沟通反馈机制不尽完善,激励措施缺乏有效运用。加强和改进铁路企业绩效管理的对策是:一是要加强培训,树立科学的绩效观。二是要完善绩效管理制度,进行科学的工作分析,制定完备的绩效计划及绩效指标体系。三是要优化绩效考核工作,创新工作方式方法,加强对考核工作的过程管理。四是要健全绩效反馈机制,加强双向沟通或多向沟通,畅通员工申诉渠道。五是要创新绩效激励体系,注重团队激励,突出内部公平,实现责任与权利的协调统一。     

绩效考核：别忘了绩效面谈

绩效管理作为一种有效的管理工具，提供的绝对不仅仅是一个奖惩手段，绩效考核从开始到结束，都是管理者帮助和促进员工改进绩效的过程，是一个沟通过程。[编者按]     

基层央行开展绩效沟通的若干思考

绩效沟通是绩效管理的重要环节。近年来,人民银行加大了人事管理改革力度,大力借鉴和引进现代企业人力资源管理理念和手段,加强和拓展绩效管理工作。然而,在绩效管理的实践中,部分基层央行把所有精力都放在了绩效考评的操作上,对绩效沟通没有给予充分的重视。本文从绩效沟通的现实意义入手,分析了在绩效沟通方面存在的误区,提出了加强和改善绩效沟通的建议。     

对商业银行绩效管理的思考

当前商业银行绩效管理体系存在着对绩效管理和绩效评价的认知不够、定位不准、绩效管理系统的设计不规范、绩效管理过程中缺乏沟通和承诺等问题.针对问题,本文提出了明确绩效管理的目的、绩效考核随经营管理的需要而变化、把握绩效管理的关键要素、重视评估前沟通和承诺、重视评价工作过程中的信息收集、重视评价结果的应用等思路.     

引入台湾医院绩效管理模式的实践探究

医院薪酬设计长期以来是公立医院发展过程中的一个短板，实施绩效管理，强化绩效分配制度是新医改方案中的一个重要举措。公立医院绩效改革的难点在绩效评估上，台湾医疗界30年的绩效管理模式实践，印证了其模式的有效性，我院引进后，经过两年的不断完善，在绩效管理上取得了较好的实践效果，为深入展开绩效管理工作奠定了基础。     

绩效沟通方法与技巧

本文通过对绩效沟通分类、方法的探索，阐述了绩效沟通在绩效管理中的作用．同时对绩效沟通在实际工作中的应用也提出了一些建议。     

基于BSC的KPI在绩效管理中的运用

一、战略性的企业绩效管理理论 绩效(Performance)是指具有一定素质的员工围绕职位的应付责任所达到的阶段性结果以及在达到过程中的行为表现.绩效管理(Performance Management)是战略管理的一个非常重要的有机组成部分,是为了达到组织的目标,通过持续开放的沟通过程,形成组织所期望的利益和产出,并推动团队和个人做出有利于组织目标达成的行为,是通过持续的沟通和规范化的管理不断提高员工和组织绩效的过程.绩效管理目的在于落实企业战略目标,促进组织、个人能力提升和绩效改善,为利益分配和培训培养提供依据.     

绩效管理的芝麻和西瓜

在绩效管理当中，捡了芝麻丢了西瓜的现象相当严重，具体表现可以简单列举如下：忽视绩效管理的理念，简单追求表格设计；忽视绩效管理对组织战略目标的贡献，而简单追求职责考核；忽视绩效管理的改善功能，而单独强调扣罚功能；忽视重要工作的考核，而简单追求量化；忽视过程沟通，一味强调填表打分。     

Accelerating sales performance for Visa by closing the communications gaps

This paper discusses a unique approach to the acceleration of sales using two distinct yet related techniques. The first is to close communications gaps between marketing, sales and customers by implementing active two-way communications. The second is to achieve a change in management approach by restoring the counterbalances of intuition, intelligence and initiative to the dead weight of compliance-based management style. Good communication restores the exciting, unpredictable and challenging experience that attracted most people to marketing in the first place. More importantly, feeling how products are being received and sensing the direction in which the market is going, instincts become sharper and emerging opportunities are more readily identified and exploited. The skilled implementation of good two-way communications can bring about just such changes in management style. Manifest provides a detailed case study that demonstrates how its approach accelerated and sustained sales performance of the Visa Business Card and inspired Visa Europe's management board to adopt a fresh approach to marketing communications.     

新绩效预算理论在高校预算中的运用

传统的绩效预算强调预算支出所导致的产出，新绩效预算则关注支出的最终结果。高校预算管理工作应以目标管理和部门预算为支柱，以畅通的信息传导与反馈渠道为保障，以协调发展的内生制度与外生制度为条件，构建效益分析框架和绩效预算管理的运行模式。     

Performance Measurement in Health Care: History,Challenges and Prospects

A confluence of forces has resulted in massive changes to the collection and use of performance data in the UK health system over the past 25 years. Performance measurement offers major potential benefits for clinical professionals, managers, regulators, politicians, researchers, patients and citizens. However, uncritical reliance on performance data can lead to a number of unintended and adverse consequences. The National Health Service has pioneered the assembly and dissemination of performance data from the early 1980s. This article summarizes the history of performance measurement in the NHS, assesses its effectiveness to date, discusses the major challenges in deploying performance measures, and highlights priorities for policy-makers.     

Risk communication and social media during food safety crises: a study of stakeholders’ opinions in Ireland

Social media is a particular communication platform which has witnessed an exponential growth in use and influence in recent years, democratising the communication process, and offering risk communicators a way of putting into practice those principles which are advocated to be at the core of risk management and communication. However, little is known about stakeholders’ willingness to embrace this new form of communication in a food crisis. The current study presented an exploratory investigation of the opinions of Irish stakeholders on the position of risk communication in a crisis, with a particular focus on understanding what application social media may have. In-depth one-to-one interviews were carried out with key stakeholders holding frontline positions in managing and communicating about risk in the food sector in Ireland. The stakeholders identified risk communication as a central activity in a food safety crisis, driven by an obligation to protect both consumer health and the reputation of the Irish food sector. Stakeholders relied primarily on risk communication to disseminate information in a crisis so to educate and inform the public on a risk and to prevent confusion and alarmism; most did not explicitly value two-way risk communication in a crisis. The ability to effectively manage future crises may depend on stakeholders’ willingness to adapt to the changing communication landscape, namely – their willingness to adopt social media and use it effectively. The findings indicate that the stakeholders interviewed are appreciative of the need to engage with social media in times of a food safety crisis. However, most valued social media as a one-way channel to help spread a message and there was little reference to the interactive nature of this medium. Implications for integrating social media into crisis risk communication strategies are discussed.     

Performance Measurement in Health Care: History, Challenges and Prospects

A confluence of forces has resulted in massive changes to the collection and use of performance data in the UK health system over the past 25 years. Performance measurement offers major potential benefits for clinical professionals, managers, regulators, politicians, researchers, patients and citizens. However, uncritical reliance on performance data can lead to a number of unintended and adverse consequences. The National Health Service has pioneered the assembly and dissemination of performance data from the early 1980s. This article summarizes the history of performance measurement in the NHS, assesses its effectiveness to date, discusses the major challenges in deploying performance measures, and highlights priorities for policy-makers.     

Emerging themes in management control: A review of recent literature

This review starts from the lines of enquiry suggested by Otley et al. [Otley, D.T., Broadbent, J.M., Berry, A.J., 1995. Research in management control: an overview of its development. British Journal of Management 6, S31–S34] and develops these themes in the light of more recently published research. Hence this review is structured around the following emerging themes; Decision making for Strategic Control; Performance Management for Strategic Control; Control Models for Performance Management and Measurement; Management Control and New Forms of Organisation; Control and Risk; Culture and Control; and Practice and Theory.Whilst research has been evident in all of these areas, relatively little attention has been paid to information and communication technologies and its impact upon control system design and capability, nor did we find much literature on control and gender, or on control and sustainability. Further there has been relatively little research on control and risk or upon control and culture. The limitations of overarching frameworks are noted and we conclude that it seems essential to place more emphasis on research which attends to the relationship of control practices and theory which will require more embedded and collaborative research processes.     

Communication by Central Bank Committee Members: Different Strategies, Same Effectiveness?

The paper assesses the communication strategies of the Federal Reserve, the Bank of England, and the European Central Bank and their effectiveness. We find that the effectiveness of communication is not independent from the decision-making process. The paper shows that the Federal Reserve has been pursuing a highly individualistic communication strategy amid a collegial approach to decision making, while the Bank of England is using a collegial communication strategy and highly individualistic decision making. The European Central Bank (ECB) has chosen a collegial approach both in its communication and in its decision making. Assessing these strategies, we find that predictability of policy decisions and the responsiveness of financial markets to communication are equally good for the Federal Reserve and the ECB. This suggests that there may not be a single best approach to designing a central bank communication strategy.     

Teaching effectiveness of non-native English-speaking teachers in business disciplines: intercultural communication apprehension and ethnocentrism

Teaching effectiveness of non-native English-speaking teachers (NNEST) in accounting, economics and finance has become a significant issue due to the increasing trend of hiring NNEST in business schools. However, the literature has focused on the English language competence of NNEST, which is only one element of the factors that influence teaching effectiveness. This study examines students’ perceptions of teaching effectiveness of NNEST in business disciplines in an Australian university to understand relevant NNEST issues of teaching from a cross-cultural communication perspective. Data were gathered via focus groups and student evaluation of teacher performance surveys. The thematic content analysis of the data indicated that students acknowledge that NNEST are knowledgeable and hardworking teachers; however, issues of intercultural communication apprehension hinder their teaching effectiveness. Besides, ethnocentric world views of students tend to adversely influence the teaching evaluation of NNEST. This study concludes that NNEST’s issues are broader than mere linguistic competence, which suggests that business schools should focus on enhancing cultural understanding and minimising intercultural communication apprehension of NNEST in efforts aimed at enhancing NNEST’s teaching effectiveness.     

试论银行上市后的投资者关系管理

上市银行投资者关系管理的特殊性包括复杂性和重要性,其重要意义在于能使投资者支持银行发展,让市场正确理解银行的价值;其双向沟通机制能够使上市银行高级管理层及时了解市场的看法;良好的投资者关系管理能保证上市银行以后的融资活动成功完成。因此,上市银行必须认真做好投资者关系管理工作,全体员工都应该对此有充分的认识,积极参与这项工作。上市银行做好投资者关系管理工作有以下几个关键点需要把握,即重视制度建设,创新沟通手段,持续地对投资者关系管理进行分析研究工作,防止出现选择性信息披露,适时进行市值管理。     

JUDGEMENT RELATED ISSUES IN PERFORMANCE EVALUATION

Performance evaluation of individuals, processes and activities in management accounting involves mostly a clinical judgment on whether or not to investigate a variance between actual performance and standard performance. Two judgment-related issues are examined in relation to the lack of validity of performance evaluation, namely: a) the difficulty in the determination of the base rate advocated by the normative accounting control models, and b) the evidence on the judgment fallibility and its effect on performance evaluation.