Managing information technology

Information technology refers to the information acquisition, processing, storage, retrieval and transmission equipment made possible by the convergence of computer and communications technologies. The current predilection for office automation has been generated by this merger. The manager currently uses early generations of information technology to accomplish his or her objectives. However, the rate of technological change made possible by new developments in computers and telecommunications presents the manager with the challenge of managing information technology rather than being managed by information technology.     

Incapability of Technological Capability: A Case Study on Product Innovation in the Japanese Facsimile Machine Industry

Technological leadership in an industry certainly seems like a ticket to ongoing success. However, overemphasis on existing technological capabilities may produce a form of myopia in product development. In other words, by focusing primarily on developing and improving their core technologies, organizations miss opportunities to exploit new technologies and thus create breakthrough products. Ken Kusunoki proposes that problem-solving approaches in a technologically leading firm paradoxically may impede radical product innovation. Suggesting that such firms are inherently oriented toward incremental innovation, he presents a conceptual framework of the dynamic interaction between technological and product development problem-solving in the context of product innovation. He then illustrates this conceptual framework by examining a case of radical innovation in the Japanese facsimile industry. For a technological leader, product innovation typically is driven by technology development. In other words, such a firm quite reasonably relies on the technological advantage it holds over competitors as the basis for its product developments. By refining and enhancing its industry-leading technological capabilities, the firm can successfully introduce incremental innovations in its products. Because of this strong emphasis on exploiting existing technological capabilities, however, the technological leader may fail to capitalize on new technologies that can produce radical innovations. In the race to develop high-speed, digital facsimile equipment during the early 1970s, for example, Matsushita held a decided technological advantage over competitors such as Ricoh. Notwithstanding Matsushita's technological edge, however, Ricoh brought this radical innovation to market two years before Matsushita introduced its first digital machine, causing a serious decline in Matsushita's market share. Ricoh's approach to technological and product problem-solving—an autonomous team structure, with a strong project manager and frequent transfers of engineers among interdependent units—contrasts dramatically with Matsushita's functional structure and strong emphasis on technological problem-solving. Interestingly, Matsushita regained its technological advantage by 1976, thanks to a rapid series of incremental innovations in its product technologies.     

Fuzzy operational approach to analysis of Delphi forecasting

Delphi forecasting exploits the intuitive side of judgment, but there has been little attempt to analyse Delphi opinions quantitatively as a result of, among other things, severe methodological obstacles. Fuzzy theory provides a possible approach, and here is used to examine the relationship between experts' views on the degree of importance and year of the breakthrough they are forecasting. The underlying model assumes that the experts also estimate the possibility and range of advancing the year of breakthrough, given that important potential breakthroughs will have more resources diverted to them, and that this will affect the estimated dates (although the experts may not necessarily be aware that they are doing this). Graphical and analytical representations of this process are described which derive an estimate of the technological feasibility of the breakthrough as a function of time, from successive rounds of estimates of importance and year of breakthrough.     

Where Do Breakthroughs Come From? Characteristics of High‐Potential Inventions

Breakthrough technological inventions create the foundation for many innovative opportunities. Through novel scientific fundamentals and unique combinations of knowledge, they form a new basis for technology development and innovation, shifting their industry's mindset about what is feasible and valuable. Prior research has, to date, characteristically taken an organizational‐level perspective on technology breakthroughs, seeking to explain the occurrence of breakthroughs as a function of firm‐level characteristics and processes. This tells us less, however, about the underlying knowledge structures of the technologies themselves. This research is based on the assumption that an examination of the knowledge foundations of high‐potential inventions can enrich our understanding about the underlying features of innovations that transform industries and advance societies. In this manner, we can clarify how certain technologies are advanced and extended, providing the basis for future discoveries. Our analysis focuses on high‐potential patents: those having the highest number of forward citations in a given class. We conduct this analysis on a sample of 298 breakthrough patents and two comparison nonbreakthrough groups in drug and semiconductor classes. Our results show that breakthrough technologies, compared with nonbreakthroughs, are more likely to build on: (1) the past technological developments of others, by backward citing and embodying knowledge from prior discoveries (earlier patents), but not one's own previous developments; (2) the latest technologies, by backward citing recent patents; (3) geographic proximity, evidenced by the fact that the focal patents backward cite patents from one's own country; and (4) greater technological breadth, evidenced by the fact that knowledge captured in the patents encompasses a larger number of technical fields. Based on these results, we frame the occurrence of breakthroughs as involving a process where these significant developments happen early in the progress of a technology, but after some relevant knowledge has accumulated. This reinforces the concept that a learning effect needs to occur before breakthroughs can happen. In addition, our findings suggest that the knowledge underlying breakthroughs is likely to come from other organizations or individuals, rather than the developing entity. They also incorporate broader insights from technological diversity but do not exhibit geographic diversity. Instead, they are associated with geographic proximity, which may better enable knowledge sharing and integration given the reliance on other entities and diverse knowledge.     

Risks in new product development: devising a reference tool

This paper describes the development and applicability of a risk reference framework (RRF) for diagnosing risks in technological breakthrough projects. In contrast to existing risk identification strategies, the RRF centers on an integral perspective on risk (i.e. business, technological and organizational) and the assessment of risks in ongoing projects. The resulting RRF consists of 12 main risk categories and 142 connected critical innovation issues and has been developed for a globally operating company in the fast-moving consumer goods industry. Our analyses show that to some extent different project members identified the same risks and that saturation occurred in the number of new risk-issues brought to light. We conclude that the success of breakthrough innovation projects improves through formal risk-assessment.     

Role of formal standards in transition to the technology frontier: Korean ICT systems

According to traditional wisdom, latecomer countries improve their technological capabilities in reverse of the product cycle, that is from mature towards new technologies. However, improvement of standards capabilities in this process has not been revealed clearly. This paper confirms similar patterns for improving formal standards capabilities as for the technological capabilities, but records some possible differences in the rate of catch-up when latecomers approach the technology frontier; a forward moving position where technology leaders (typically advanced countries) develop or conceptualize new technologies before being turned into products or systems. A number of case studies of South Korean ICT systems reveal that transition to the technological frontier is increasingly related to how they target and carry out formal standardization. The common elements driving differences in rates of successful catch-up for ICT systems standards are not only limited to generic standards capabilities, but also rely on characteristics of technology trajectories, national strategic focus, and organizing for standardization.³ This implies that a nation should not be discouraged by slow progress in standards-setting during earlier stages. Once a minimum level of capabilities is achieved, a nation pro-active in standards from the beginning may attain higher rates of catch-up near the technology frontier.     

The contribution of Design Thinking to the R of R&D in technological innovation

Literature on Design Thinking has mainly focused on whether its key principles enhance performance in the development phase (the D of R&D) of the technological innovation process. However, it has dedicated scant attention to the earlier research phase (the R of R&D). This aspect is surprising, given that many innovations fail as a result of early research actions and decisions. This article examines how it is possible and desirable to apply Design Thinking to the research phase of the technological innovation process. How can Design Thinking support innovation, even when advanced breakthrough technologies are at stake, the market is distant, and product applications and specific user needs have not been identified yet? To respond to this question, we investigate the research work of the design center of a global electronics company that uses a design approach called Proxemics to envision future interactions between bodies (people), objects (technology), and spaces (context). Although Proxemics is consistent with and implements the human centeredness and experimentation principles of Design Thinking, results of this study show that its logics and tools are different from those used in Design Thinking in the D of R&D due to the more abstract nature of the tasks in the R of R&D.     

后危机时期世界经济格局的动态转换

始于2007年的金融危机,使全球经济遭到了历史罕见的巨大冲击。世界经济的各种力量对比开始发生此消彼长的变化,世界经济格局处于动态转换之中：世界经济结构加快调整,全球经济治理机制深刻变革,科技创新和产业转型孕育突破,发展中国家特别是新兴市场国家整体实力步入上升期,世界多极化深入发展。我国应科学认识世界经济格局变化特点,准确把握经济发展的战略机遇期,加快实施经济结构战略性调整,争取在未来的全球经济合作竞争中建立更大的比较优势。     

Design,Meanings, and Radical Innovation: A Metamodel and a Research Agenda*

Recent studies on design management have helped us to better comprehend how companies can apply design to get closer to users and to better understand their needs; this is an approach usually referred to as user‐centered design. Yet analysis of design‐intensive manufacturers such as Alessi, Artemide, and other leading Italian firms shows that their innovation process hardly starts from a close observation of user needs and requirements. Rather, they follow a different strategy called design‐driven innovation in this paper. This strategy aims at radically change the emotional and symbolic content of products (i.e., their meanings and languages) through a deep understanding of broader changes in society, culture, and technology. Rather than being pulled by user requirements, design‐driven innovation is pushed by a firm's vision about possible new product meanings and languages that could diffuse in society. Design‐driven innovation, which plays such a crucial role in the innovation strategy of design intensive firms, has still remained largely unexplored. This paper aims at providing a possible direction to fill this empty spot in innovation management literature. In particular, first it proposes a metamodel for investigating design‐driven innovation in which a manufacturer's ability to understand, anticipate, and influence emergence of new product meanings is built by relying on external interpreters (e.g., designers, firms in other industries, suppliers, schools, artists, the media) that share its same problem: to understand the evolution of sociocultural models and to propose new visions and meanings. Managing design‐driven innovation therefore implies managing the interaction with these interpreters to access, share, and internalize knowledge on product languages and to influence shifts in sociocultural models. Second, the paper proposes a possible direction to scientifically investigate the management of this networked and collective research process. In particular, it shows that the process of creating breakthrough innovations of meanings partially mirrors the process of creating breakthrough technological innovations. Studies of design‐driven innovation may therefore benefit significantly from the existing body of theories in the field of technology management. The analysis of the analogies between these two types of radical innovations (i.e., meanings and technologies) allows a research agenda to be set for exploration of design‐driven innovation, a relevant as well as underinvestigated phenomenon.     

Management principles for evaluating and introducing disruptive technologies: the case of nanotechnology in Switzerland

In this paper we address the issue of evaluating and introducing disruptive technologies. The empirical data was compiled in an interview–based survey of 20 Swiss organizations of different sizes and from different industries. All of them have been facing the issue of evaluating nanotechnology, and most of them are currently dealing with the introduction of nanotechnology in their products and processes. The underlying framework was elaborated using approaches mainly found in the following streams of technology management literature: technology intelligence, technological decision–making, and technological capability building. The aim of our project was not to advance new management concepts, but to elaborate management principles allowing the organizations to master the challenges during evaluation and introduction of disruptive technologies. We defined these principles through identifying success factors as well as possible pitfalls, and by distilling best management practices in evaluating and introducing nanotechnology.     

New Market Creation for Breakthrough Innovations: Enabling and Constraining Mechanisms

While the technological development associated with breakthrough innovation (BI) is truly challenging, creating markets to stimulate their use may be an even more daunting barrier to successful commercialization. Co‐development partners, distribution channel agents, and ultimate users are all required to adopt new processes and to change behaviors in many cases, and the outcomes are unknown. In this paper, the processes and challenges associated with creating new markets for BIs are explored in a qualitative prospective cross‐case comparison of 12 breakthrough projects under development in 10 large established companies. A number of activities that take place in implicit fashion that create both enabling and constraining mechanisms for BIs are observed. The data suggest, for example, that the earliest application choices that scientists make in the project's development ultimately affect the revenue model, that scientists are unaware of the impact of these decisions, that business model development is a very exploratory process, that criteria used to choose initial market entry points conflict with the expectations of operating units, and that the concept of a killer application can be rather dangerous to the health and well‐being of a BI in its commercial infancy. It is argued that new market creation is the result of managing a specific set of events and activities, which are identified in a grounded theoretic fashion. The companies studied, however, were neither fully aware of nor systematically attentive to these activities. A framework is presented of enabling and constraining mechanisms that teams and organizations impose through the processes and decisions they take in the course of the project's development, and a series of propositions regarding the dynamics of successful new market creation for BIs is offered. The implications of these results are far‐reaching. These results show that market creation for BIs may require as much time and investment as their technical development. We do not find evidence of large established organizations’ awareness of or willingness to make these investments as readily as they invest in technical development. The result is research and development labs at large established firms with stockpiles of potentially game‐changing technologies. To evolve a mature BI commercialization competency, a firm must recognize and address the implications for managerial processes, for personnel recruitment, for setting leaders’ expectations, and for developing appropriate performance metrics for those responsible for market creation that go beyond technical discovery and engineering development. Implications for each are discussed.     

The Mixed Blessings of Technological Innovativeness for the Commercial Success of New Products

This study addresses the contradiction that, although technological innovativeness of new products is often seen as a major driver of competitive advantage and commercial success, empirical research is not always able to show a significant performance influence. In order to find an explanation, the effects of technological innovativeness are decomposed as its influence on the market, the innovating firm, and the firm's environment is considered. The proposed model is tested on a sample of new product development projects. In order to avoid systematic biases, this paper uses a longitudinal survey design with two informants and a sample that includes both incremental and highly innovative projects. The results show that technological innovativeness has both positive and negative effects on the commercial success of new products. On the one hand, technological innovativeness can increase customer value, which in turn has a positive effect on success. On the other hand, incorporating new technologies into new products also implies changes in the innovating firm and potentially in its environment. These changes have a negative impact on commercial success. The positive and negative effects compensate for each other, so that the total effect of technological innovativeness on commercial success is close to zero. The findings imply that firms developing new products through incorporating radically new technologies often seem to underestimate the inherent complexities with respect to both internal and external changes. Developing and introducing new products with a radically changed technology also implies anticipating the need for new competences, processes, structures, and network partners. Social and political resistance against technological changes, large investments in new infrastructures, and the long duration of these changes additionally become frequent features of such innovation endeavors. Hence, firms embarking on a path of exploiting radically new technologies should consider those complexities very carefully when making their new product development decisions.     

The Decline of Antitrust Enforcement

American Antitrust policy has abandoned tight restrictions on mergers and on a variety of business practices, such as vertical restraints indistribution. I argue that the change is permanent for three reasons: 1)rising skepticism about government intervention generally, 2) lack ofdeleterious effects from the new policy, and 3) increasing irrelevance ofantitrust in global markets. Due process considerations will reinforce thechange in policy. New technologies may, however, revive traditionalantitrust concern with price fixing.     

Morphology and creativity in technological forecasting1

Although the morphological approach to the exploration of technological possibilities was first described by Zwicky in 1962 in relation to jet engine systems and used by him as early as 1942, it has received less attention as a tool for creativity than it deserves. Jantsch in his classical review of technological forecasting attempted to establish interest in the methodology, referring to it as ‘a systematic investigation of all the possible solutions to a given problem, without any prejudice, using matrix representations in as many dimensions as there are basic parameters'. Since that time both he and a few others, notably Ayres have continued their interest in its application, dealing with problems in the fields of food production and materials processing. But less recognition has been given to the use of morphology as an everyday tool in the creative approach to simpler and less comprehensive technologies and it is a purpose of this paper to indicate how this can, and indeed should, be effected by those involved in R & D management and planning.     

TDF: the hardy perennial

By its very nature, transborder data flow is international in scope, since it involves the transfer of data and information across national boundaries. The problems and issues it raises are complex and often sensitive. Many are without precedent and highly protean in character, as the pace of technological change continues without abatement and the technologies spread to ever-widening spheres of application. New concepts will need to be developed and new approaches to international cooperation may become necessary.     

An inquiry on dimensions of external technology search and their influence on technological innovations: evidence from Chinese firms

A central part of technological innovation for industrial firms involves search for new external knowledge. A well‐established stream of literature on firms' external knowledge search has demonstrated that firms investing in broader search may have a great ability to innovate. In this paper, we explore the influences of technology search on firms' technological innovation performance along three distinctive dimensions: technical, geographic, and temporal dimensions, using a unique panel data set containing information on Chinese firms that were active in technology in‐licensing and patenting during the period 2000–2009. Our findings reveal that Chinese firms' technological innovation performances are related to external technology search in quite different ways from the ones suggested in the extant literature using evidence from developed countries. We find that Chinese firms searching ‘locally’ along the technical dimension have better technological innovation performance than those searching ‘distantly’. However, when a Chinese firm in‐license relatively old (mature) technologies or those from geographically nearby areas, it will be less bounded to searching familiar technical knowledge.     

Where Firm‐Level Innovation and Industrial Policy Meet: Consensus Roadmaps for Low‐Carbon Powertrain Technologies

Environmental mandates, energy security concerns, and societal demands place considerable pressure on automotive manufacturers to develop novel powertrain technologies that reduce energy consumption, and in turn, carbon emissions. The economic case for these novel technologies is far from clear, however, and firms often turn to the respective national governments for R&D aid and demand‐side subsidies. Government on the other hand often feels unable to back any single technology for competition regulatory reasons, while at the same time being presented with conflicting messages from industry where to focus its support. This paper reports on an initiative by the U.K. Government that led to the establishment of a permanent forum for government‐industry exchange, the Automotive Council U.K., in which the author has participated from the outset. In the course of the Council's work, two “consensus roadmaps” have been developed jointly by industry and the U.K. Government to guide national efforts in the transition for both passenger car and commercial vehicle powertrain technologies toward low‐carbon alternatives. This paper discusses the key technological development stages and projections outlined in these technology roadmaps and comments on the general determinants of an effective interaction between government and industry in the light of a technological discontinuity.     

Absorptive capacity and performance: The role of customer relationship and technological capabilities in high-tech SMEs

This study focuses on how the interplay between a firm's absorptive capacity (ACAP), and its technological and customer relationship capability contributes to its overall performance. Using structural equation modeling in a sample of 158 firms (316 questionnaires, two respondents per firm) from South Korea's semiconductor industry, we find that a firm's ACAP leads to better performance in terms of new product development, market performance and profitability when used in combination with the firm's capability to engage state of the art technologies in its new product development program (NPD) (technological capability) as well as cultivate strong customer relationships to gain customer insight in NPD (customer relationship capability). By highlighting the interactive nature of absorptive capacity's antecedents and how these relate to firms' performance, this study contributes to the understanding of the role of ACAP as a mechanism for translating external knowledge into tangible benefits in high-tech SMEs, thus leading to important theoretical and practical implications.     

Making office automation work

The increasing proliferation of electronic media and sophisticated communications virtually ensures that we will be inundated with a sea of information. Management of that information — processing, storing, retrieving, and transmitting it — will be our most formidable challenge. The office, as the hub of an organization, is where decisions and policies are made. The office must facilitate information flow throughout the organization; and the means to perform this task efficiently lie in automation — automation which takes into consideration the people-orientation of the office.     

Optimizing capital investments under technological change and deterioration: A case study on MRI machine replacement

ABSTRACT

We study the multiple style and type parallel asset replacement problem (MST-PRES), which determines an optimal policy for keeping or replacing a group of assets that operate in parallel under a limited budget. Operating assets generally suffer from deterioration, which results in high operation and maintenance (O&M) cost and decreased salvage value, and technological improvements make it possible for new assets to operate more efficiently at a lower cost. In order to address these issues, we formulate a multi-objective mixed-integer programming (MIP) model that minimizes fixed and variable costs of purchasing new assets, O&M cost, inventory cost, and penalty cost for unmet demand minus salvage values, while considering technological advances and deterioration as a gain and loss in capacity, respectively. We apply our model to a case study involving two different styles of assets: a full-body magnetic resonance imaging (MRI) machine and a smaller extremity magnetic resonance imaging (eMRI) machine. Each has two types: high-field and low-field. We perform computational experiments and analyses using key model parameters and illustrate optimal replacement strategies considering the impact of technological advances and deterioration. Results show that the proposed MIP model provides valuable insights and strategies for companies, decision makers, and government entities on the capital asset management.