Talking Business: An Actor‐Centred Analysis of Business Agendas for Local Economic Development

Much of the recent literature about local governance of Britain’s cities has examined the power of a newly evolving ‘business elite’. However, in trying to understand changing governance forms, these analyses have generally lacked sensitivity to the role of actors (businesspeople) and their representative organizations. Analytical categories drawn from social movement theory (SMT) are introduced to develop a more actor‐centred approach to the role of business interests in urban management. While not attempting to claim that business represents a social movement within Britain’s cities, it does illuminate how effectively or otherwise businesspeople develop an identity based around their representative organizations and specific business agendas, define non‐business actors as opponents, and deploy and implement the agendas they create. We then use these SMT categories to examine the creation of business agendas in three English towns – Barnsley, Mansfield and Accrington.     

Managing Change,or Changing Managers? The role of middle managers in UK public service reform

Abstract

Drawing upon interview data from three case study organizations, we examine the role of middle managers in UK public service reform. Using theory fragments from organizational ecology and role theory, we develop three role archetypes that middle managers might be enacting. We find that rather than wholesale enactment of a ‘change agent’ role, middle managers are balancing three predominant, but often conflicting, change-related roles: as ‘government agent’, ‘diplomat administrator’ and, less convincingly, ‘entrepreneurial leader’. Central government targets are becoming the main preoccupation for middle managers across many public services and they represent a dominant constraint on allowing ‘managers to manage’.     

Knowledge Communities and Knowledge Collectivities: A Typology of Knowledge Work in Groups*

abstract The notion of a ‘community‐of‐practice’ (CmP) has become a highly influential way of conceptualizing how decentralized sub‐units or groups within firms or organizations operate. CmPs refer to ‘tightly knit’ groups that have been practising together long enough to develop into a cohesive community with relationships of mutuality and shared understandings. The CmP notion, however, does not fit squarely with how temporary organizations or project organizations operate. Typically these kinds of groups consist of diversely skilled individuals, most of whom have not met before, who have to solve a problem or carry out a pre‐specified task within tightly set limits as to time and costs. As a result they tend to become less well‐developed groups, operating on a minimal basis of shared knowledge and understandings. Such a group, I suggest, constitutes a ‘collectivity‐of‐practice’ (ClP). Mirroring the above distinctions, two ideal‐type notions of epistemology are developed. The one inspired from the CmP literature is discussed in a ‘knowledge community’ terminology, whereas the one associated with ClPs is conceived of as a ‘knowledge collectivity’. Finally, I outline some new options for organizational analysis made possible by recognizing these as two different and complementary notions.     

Herbert A. Simon on What Ails Business Schools: More than ‘A Problem in Organizational Design’

We critically examine Herbert Simon's 1967 essay, ‘The business school: a problem in organizational design’. We consider this essay within the context of Simon's key ideas about organizations, particularly those closely associated with the ‘Carnegie perspective’ on organizations and how they influenced the reinvention of American business schools in the post‐Second World War era, and were deeply influenced by the post‐War context and also were appropriated by the Ford and Carnegie Foundations to reform business school teaching and research. We argue that management educators misappropriated Simon's concept of an intellectually robust and relevant research and educational agenda for business schools that has in part contributed to the intellectual stasis that now characterizes business education research and its capacity to inform management practice.     

‘My Brilliant Career’? New Organizational Forms and Changing Managerial Careers in Japan,the UK,and USA

The end of the traditional management career has been heralded with supporting, albeit largely anecdotal, data. The ‘old’ career was set within internal labour markets in large organizations and characterized by long‐term stability. The ‘new’ arrangements have apparently shifted responsibility from employer to employee, with careers being developed across organizations. Such change is premised on new organizational forms and is often associated with a growing sense of employee insecurity. We explore the reality of this ‘new’ scenario through interpretation of in‐depth semi‐structured interviews conducted with middle and senior human resources managers in large firms in Japan, the UK, and USA. The data indicate that most of our case study organizations had downsized and delayered, with hybrid structural forms emerging. Career prospects were diminished, with fewer vertical promotions and a greater emphasis on lateral ‘development’; middle managers were generally resentful of such factors and forces. Although not directly reflective of ‘Anglo‐American’ business practice, similar changes to career trajectories were witnessed in Japan as in the UK and USA.     

The impact of primary service and servicescape on customer satisfaction in a leisure service setting: an empirical investigation among theatregoers

• This paper investigates the effects of perceived primary service and perceived servicescape on customer satisfaction in theatres. According to a questionnaire study, among n = 2897 theatregoers in 12 German‐speaking theatres, factors pertaining to the perceived primary service are most influential on customer satisfaction (in particular, the perceived artistic quality, followed by visitors' emotional and cognitive response to the performance). Contrariwise, factors pertaining to the perceived servicescape (i.e. seating and view; other customers' behaviour) are only of minor relevance for customer satisfaction. Furthermore, the influence of both perceived primary service quality and perceived servicescape quality on customer satisfaction is subject to moderating individual factors, such as visitors' theatrical competence and their motivation for attending a theatre performance.

Copyright © 2015 John Wiley & Sons, Ltd.     

Mutual Gains? Health‐Related HRM,Collective Well‐Being and Organizational Performance

Research on the effects of HR management on employees’ psychological well‐being has yielded inconclusive results. Moreover, prior works remain unclear on whether human resource practices specifically aimed at enhancing employee well‐being also benefit organizational performance. Building on signaling theory and conservation of resources theory, our study investigates the relationship between health‐related human resource management (HHRM), employees’ collective well‐being (in terms of collective emotional exhaustion and collective engagement) and organizational performance. Results from a multi‐source field study of top management team members, HR representatives, and 15,952 employees in 88 organizations reveal a positive indirect relationship between HHRM and employees’ collective well‐being, which is mediated by employees’ positive stress mindset. In addition, we find this positive indirect association to depend on the level of transformational leadership climate in organizations. Finally, our findings also show a positive indirect relationship between HHRM and company performance, mediated by employees’ positive stress mindset and collective engagement.     

ORGANIZATIONAL CULTURE AND WORK GROUP BEHAVIOUR: AN EMPIRICAL STUDY

This paper reports on a research study about the organizational cultures of a number of textile manufacturing plants from both the public and the private sector in Ahmedabad, India. These plants were shown to vary along one aspect of their work-group behaviour, namely the rate of ‘loitering’ among loomshed workers. The concept of ‘culture’ is defined in terms of the shared beliefs, values, norms and traditions within the organizations. Methods of observation and informal open-ended interviews were used to identify elements and/or dimensions of organizational culture, which were subsequently measured through structured interviews with loomshed workers. The study shows a definite relationship between ‘culture’ and ‘loitering’; however, the critical elements of culture influencing loitering behaviour vary from public to private sector plants. The implications of the findings of the study for the plants under reference, for production organizations in general as well as for organization theory are discussed.     

Influencing Clean Energy Laws: an Analysis of Business Stakeholder Engagement

On 1 July 2012, Australia commenced operation of its clean energy legislation (CEL) with the introduction of a carbon price of A$23 per tonne. Prior to the commencement of CEL, the government engaged with business stakeholders in a round of structured consultations. This engagement process elicited various responses to the proposed laws from stakeholder firms and non‐governmental organizations (NGOs). Accordingly, in this paper we have used environmental management theories to examine the responses of firms and NGOs and identify critical ‘pressure points’ associated with the new laws. The results from our analysis showed that, during the consultations, stakeholders predominantly used pre‐emptive responses and communications to shape and change the CEL. In addition, the critical legislative pressure point for business stakeholders was the capacity to manage carbon pricing liabilities in order to maintain sound ongoing financial and investment performance. The study also showed that the use of highly defensive and aggressive responses were ineffectual and did not materially impact the introduction of the new laws. Copyright © 2013 John Wiley & Sons, Ltd and ERP Environment     

Business conceptions of sustainable development: a perspective from critical theory

The discourse of sustainable development reflects the particular interests and ‘stakes in the ground’ of groups, including corporates, who contest the definition of the concept. Perspectives from critical theory, supplemented by Foucauldian concepts, expose the role of power and hegemony in that contestation. Applied to understandings of sustainable development held by corporate managers, they reveal conceptions largely based in eco‐modernism and ‘political sustainability’. The preliminary outcomes of research in progress that is taking a dialectical approach to the examination of the discourse of sustainable development in New Zealand companies are discussed. A case is made for maintaining greater discursivity in corporations and the broader setting, since, in a Foucauldian sense, it is the discourse that is producing sustainable development. It is argued that the predominating ‘green business’ discourse engages only superficially with sustainable development, and that what is now needed is a discourse of business and sustainable development framed in critical theory. Copyright © 2003 John Wiley & Sons, Ltd. and ERP Environment     

Environmental Policies and Firm Value

Many organizations are currently becoming more environmentally friendly. Eco‐efficiency maximizes the effectiveness of a business operation while reducing its impact on the environment; with the necessary skills, organizations can create more value while using less input. Prior empirical studies have suggested that firms engaging in eco‐efficient activities are better valued than those without such activities. Therefore, this will enhance business efficiency and excellence. This study investigates the link between eco‐efficiency, as environmental policy, and firm value in the United Kingdom (UK) for the period 1999 to 2008. We generate new insights into environmental–financial performance by using different definitions of the term ‘eco‐efficiency’. In the UK context our results support that eco‐efficient firms have higher market values than those lacking environmental strategies. Hence, we recommend that firms become involved in environmental polices since the adoption of these polices will have a positive impact on firm value. Copyright © 2011 John Wiley & Sons, Ltd and ERP Environment.     

When Does Public Service Motivation Fuel the Job Satisfaction Fire? The Joint Moderation of Person–Organization Fit and Needs–Supplies Fit

Abstract

This study takes a comparative approach to study the ‘outcome’ performance of a work-integration social enterprise (WISE) and a ‘for-profit’ work-integration organization that both provided employment enhancement programmes to NEETs. Participants at both organizations completed general self-efficacy questionnaires before and after engagement on the programmes. Additionally, semi-structured interviews and focus groups were held with the owners and staff at both organizations. The results revealed no significant difference between the ‘outcome’ performance of the WISE and for-profit organization. However, an analysis of the organizational aims, values and structures suggests that the ‘added value’ offered by the WISE came from the different induction policy that it operated.     

Metaphor and the Dynamics of Knowledge in Organization Theory: A Case Study of the Organizational Identity Metaphor*

abstract Despite the increased salience of metaphor in organization theory, there is still very little conceptual machinery for capturing and explaining how metaphor creates and/or reorders knowledge within organization theory. Moreover, prior work on metaphor has insufficiently accounted for the context of interpreting a metaphor. Many metaphors in organization theory, including the ‘organizational identity’ metaphor, have often been treated in singular and monolithic terms; seen to offer a similar or largely synonymous interpretation to theorists and researchers working along the entire spectrum of disciplines (e.g. organizational behaviour, organizational psychology) in organization theory. We argue in this paper that contextual variation however exists in the interpretation of metaphors in organization theory. This argument is developed by proposing and elaborating on a so‐called image‐schematic model of metaphor, which suggests that the image‐schemata (abstract imaginative structures) that are triggered by the metaphorical comparison of concepts may vary among individuals. Accordingly, once different schemata are triggered the completion and interpretation of a metaphor may equally vary among different individuals or, indeed, research communities. These points associated with the image‐schematic model of metaphor are illustrated with a case study of the ‘organizational identity’ metaphor. The case study shows that this particular metaphor has spiralled out into different research communities and has been comprehended in very different ways as different communities work from very different conceptions, or image‐schemata, of ‘organization’ and ‘identity’, and use different theoretical frameworks and constructs as a result. The implications of the image‐schematic view of metaphor for knowledge development and theoretical progress in organization theory are discussed.     

Human resource management and firm performance in Europe through the lens of business systems: best fit,best practice or both?

This study uses the lens of Business Systems theory to explore the importance of geographic context on the link between human resource management and organizational performance. Basing the analysis on ‘HRM bundles of competitive advantage’, drawing evidence from a large-scale survey of European private sector businesses, and using multiple methodologies, we find three distinct geographic regions and 21 ‘HRM bundles of competitive advantage’. Of those bundles 10 were significantly related to performance in one or more regions. The results raise issues about the universal applicability of HRM-performance research and have implications for the standardization of HRM policies and practices within internationally operating organizations.     

The business case for sustainability? An examination of small firms in the UK's construction and restaurant sectors

Studies show that despite a concerted attempt by UK policy‐makers to portray ‘eco‐efficiency’ measures as cost reducing, most owner‐managers of small firms view environmental measures as expensive to undertake. As a result, owner‐managers tend to be highly resistant to voluntarily improving their environmental performance. Given that SMEs are such a vast sector of the economy, this perceived discord between profits and environmental protection is clearly a major barrier to the ‘greening’ of industry. This ESRC‐funded study has sought to unearth the underlying motivations for why SME owner‐managers in the UK resist or accept the idea that there are business benefits for improving their environmental performance. The findings from 40 in‐depth interviews with SME owners in the UK's construction and restaurant sectors and 12 ‘key informants’ from industry and government are presented, followed by a discussion of SME perspectives on the ‘business case’ for sustainability and its implications for policy‐makers. Copyright © 2005 John Wiley & Sons, Ltd and ERP Environment.     

The Management of Creative Vision and the Economics of Creative Cycles

This paper proposes a new theory of variability in innovation performance in managerial firms that contract ‘creative vision’. We argue that such firms are prone to ‘creative cycles’ that arise from uncertainty‐induced systemic overshooting that can threaten the firm's financial viability, requiring managers to shift control back to risk‐averse financial controllers. But this creates opportunities for competing firms to engage in bold creative visions, threatening the firm's market viability and inducing control to shift back to newly contracted suppliers of ‘creative vision’. We discuss how this ‘principal‐agent‐agent’ mechanism plays out, the types of uncertainty that drive it, and consider the industry‐level externalities it induces. Copyright © 2015 John Wiley & Sons, Ltd.     

One Prudential Exchange—The Insurance Giant's Business Literacy and Alignment Platform

This article describes how Prudential—in a dramatically changed marketplace—engaged its 55,000 employees as partners in transforming the company's many disparate businesses into one integrated company. Using a combination of large‐and small‐scale meetings, follow‐up actions at the work unit level, and sophisticated performance enhancement processes, OPX (One Prudential Exchange) is helping transform Prudential from a staid insurance company to a modern financial services powerhouse. OPX has introduced the One Prudential vision to the company's 55,000 employees in nearly 300 large‐scale meetings in 12 cities, and has institutionalized problem resolution and breakthrough dialogue processes in over 3,500 follow‐up work unit meetings. © 2001 John Wiley & Sons, Inc.     

Business at the margins? Business interests in edge urban politics

The issue of the organization, role and influence of business interests in urban politics at the edge of major cities is one that is overdue for investigation. This article provides an initial and empirically oriented investigation of the organization, role and influence of business interests in edge urban politics in Europe. We present findings from five members of a European network of self‐styled ‘edge cities’. Following the now extensive debate in academic literature regarding the applicability of US concepts such as growth machines and urban regimes to the European setting, we draw attention to a diversity of business involvement in urban politics at the edge of Europe’s capital cities. This diversity does include instances that, despite the very different ‘macro‐necessities’ structuring edge urban politics in Europe, approximate to these concepts. Moreover, the diversity apparent in edge urban business politics raises several important questions for future research on urban governance. Namely, the complex connection between the local dependence of business and the organization of its interests; the ‘jumping of scales’ by locally dependent edge urban actors, and the sometimes neglected articulation of business interests with party political organization.     

Technology and The Courtroom: An Inquiry into Knowledge Making in Organizations

Recent theories of knowledge management have offered a functionalist understanding of knowledge creating dynamics in organizations. Their focus is on the role of knowledge assets as a determinant of competitive performance. However, the presupposition that knowledge can be managed or treated as an objective commodity seems to overlook the highly interactive, provisional and controversial nature of knowledge‐oriented phenomena in organizations. By deviating from the mainstream, we conduct a phenomenological inquiry into knowledge making within the setting of courtroom trials. Evidence is provided by in‐depth case studies carried out in six Italian courtrooms adopting videocassette recording (VCR) technology as a tool for recording and storing the proceedings of criminal trials. The behavioural responses of courtroom actors confronted by the intrusion of an alien technology in a highly institutionalized and resilient setting are particularly relevant for the study of knowledge in organizations. They reveal the highly controversial, pasted up and medium‐specific features of organizational and professional knowledge systems. Rather than being the product of smooth conversion processes, knowledge in organizations is the outcome of inquiry, controversy and bricolage, resilient as a whole, but subject to local disputes, experiments and reassembling. Based on the findings of the cases, our account points towards a view of organizational knowledge as a dynamic, heterogeneous ‘assemblage’ characterized by ongoing transformations and reconfigurations.     

Density Nowcasts and Model Combination: Nowcasting Euro‐Area GDP Growth over the 2008–09 Recession*

Combined density nowcasts for quarterly Euro‐area GDP growth are produced based on the real‐time performance of component models. Components are distinguished by their use of ‘hard’ and ‘soft’, aggregate and disaggregate, indicators. We consider the accuracy of the density nowcasts as within‐quarter indicator data accumulate. We find that the relative utility of ‘soft’ indicators surged during the recession. But as this instability was hard to detect in real‐time it helps, when producing density nowcasts unknowing any within‐quarter ‘hard’ data, to weight the different indicators equally. On receipt of ‘hard’ data for the second month in the quarter better calibrated densities are obtained by giving a higher weight in the combination to ‘hard’ indicators.