What factors determine e-satisfaction and consumer spending in e-commerce retailing?

Evidently, the Internet has resulted in a fundamental shift in retailing practice, creating a shift in both consumer and business behavior, which has been compared to that of the Industrial Revolution. The purpose of this paper is to analyze customer satisfaction in e-commerce market. In particular, we determine the factors that affect customer e-satisfaction and the relationship between customer satisfaction and consumer spending in e-commerce retailing. We focus on how American based e-commerce firms are impacted by these developments and how marketing practices have reflected the developing e-commerce situation. The results show that customer satisfaction does have an impact on consumer spending in American based e-commerce retailers. Further, the relationship between customer satisfaction and consumer spending is positive, where higher e-satisfaction results in more spending in e-commerce. The results also show that there is a direct relationship among e-service quality, e- satisfaction and e-loyalty in terms of online spending by consumers. However, the analysis shows that e-commerce still faces challenges compared with traditional offline retailers since customers cannot feel and try the products, and may end up choosing the products that they do not want.     

Dot-Bombs

Abstract

While a great deal can be learned from examining dot-com successes, even more can be learned from studying dot-com failures. The number of failures, unfortunately, is in the many hundreds and has resulted in the loss of billions of dollars and thousands of jobs. The authors describe the major reasons so many firms failed and offer advice for future dot-coms on how to succeed.     

Information Privacy and Online Behaviors

Abstract

This study explores several key potential influences of privacy concerns on consumers' attitudes toward websites. Using a sample of 221 subjects, it was found that privacy concerns could decrease the likelihood of purchasing online. This finding highlights the importance of privacy concerns and contributes to the understanding of Internet marketing in that the early literature incompletely addresses the issue of consumer privacy empirically, which represents a potential threat to the growth of e-commerce. Thus, online marketers should be careful not to abuse (e.g., distribute it without permission) the personal information of consumers. In sum, it is advised that online marketers assure the public that consumer information will not be tracked and traded without the individual consumer's knowledge or consent.     

The Internet and International Consumer Markets

ABSTRACT

The Internet provides consumers around the world with a new mechanism for expanding and enhancing the information used to evaluate products and a new channel for making purchases. The purpose of this paper is to explore the implications of this new information environment for global markets. The critical role that information access plays in shaping global markets is examined. Implications for research on consumers in global markets are drawn.     

电子商务对营销渠道管理的影响

通过对近些年来学术界关于电子商务对营销渠道影响相关文献的总结,本文评述了电子商务在营销渠道设计、营销渠道成员选择和管理、营销渠道评价等方面的影响:在营销渠道设计方面,学者们的研究集中在电子商务作为一种新的营销渠道的特性,与这一个新的渠道和旧渠道之间的关系等方向;在营销渠道成员选择和管理方面,相关研究主要集中在渠道冲突管理上;营销渠道评价方面的研究主要是为新的渠道设计新的绩效评价体系。因此,未来的相关研究应该集中在电子营销渠道和传统营销渠道的协同和替代作用,不同国家、不同经济水平和文化氛围对于渠道间关系的影响,以及多种渠道下企业营销策略研究等方面。     

A Framework for Determining Success Factors of an E-Commerce Initiative

Abstract

Businesses and entrepreneurs are rushing to the Internet to do business and reach new markets. While the Internet is used for cutting cost and generating revenue by conducting business-to-consumer (B2C) e-commerce (EC) and business-to-business (B2B) e-commerce, existing businesses and entrepreneurs are finding tremendous challenges to succeed. This paper examines the factors that are critical to the success of any company's e-commerce initiative and makes recommendations to businesses and entrepreneurs so they can overcome the challenges and exploit the opportunities presented by the Internet.     

浅析我国手机网络购物发展中的问题及改善建议

经过长期发展,我国的网络购物市场已逐渐成熟,并已经成为我国经济发展的重要增长点。手机作为我国网民的第一大上网终端,它与电子商务的结合将为网络经济市场带来新的变革。但目前我国手机网络购物的发展还存在着一些亟待解决的问题,需要通过扩大网络覆盖面、提高速度、降低资费、保障手机支付安全等方式来推进我国手机网络购物市场的健康发展。     

College eBusiness Programs

Abstract

With eBusiness becoming the norm for many business-to-business (B2B) and business-to-consumer (B2C) transactions, companies are eager to hire trained eBusiness specialists and/or to locate in areas which can provide a pool of skilled eBusiness professionals. Schools of Business all over the country are beefing up their eBusiness offerings to fulfill student and industry demands. This paper describes the burgeoning need for eBusiness professionals and provides an overview of eBusiness programs offered by colleges and universities. The paper also compares the way three different institutions of higher learning in a midwestern community are answering the call for eBusiness programs and describes in more detail the program that is currently the most complete.     

E-Business Education in Transition

ABSTRACT

The present study built on previous research to explore the development of e-business education in North America. Data was collected from college and university web sites on master's and bachelor's e-business programs. Findings suggest that the number of both types of e-business programs is increasing. The proportion of technical e-business courses in such programs also appears to be growing. This may reflect a move toward balanced treatment of technical and nontechnical e-business course content.     

Who are the online grocers?

Online grocery sales experienced a surge in Singapore in the early half of 2003 during the SARS outbreak. This research uses the technology acceptance model and some basic demographic variables to study the intended usage of online supermarkets. Based on a sample size of 211 shoppers, it was found that those 21–40 years old have a higher propensity to use the online grocery stores while those having income lower than S$2000 a month have less inclination to make use of e-grocery shopping. The stepwise discriminant analysis shows that two perceived variables, usefulness and ease of use, and two demographic variables, age and income are significant in differentiating the intended customers. Our results are different from past studies, where gender and education were found to be significant. This may be due to the fact that the bulk of the respondents were under 41 years old with at least tertiary education.     

刍议移动互联网传统零售企业营销能力的提升

面对运用现代信息技术而形成的新型商业模式的竞争,传统零售业在经营观念、人才储备、基础设施、创新精神上,都处于不利的位置。传统零售企业可以借助无线互联网技术,借鉴电子商务企业的成功经验,开展营销业务与手段的创新;开展基于LBS服务创新;通过APP占领消费者手机桌面;利用顾客碎片化时间;开设智能商店;提供移动在线客服;加大客户数据挖掘,使无线营销活动更具有针对性。     

网络购物满意度影响因素研究

随着互联网飞速发展,网络购物给网络零售店带来无限的商机,同时也带来了激烈的竞争与巨大的挑战,如何在众多网店中获得持续竞争优势和盈利是网络零售商关心的重要现实问题。本文从消费者购买行为的角度来剖析,影响网购满意度和忠诚度背后潜藏的因素,并建立理论模型。最后,文章还指出了研究的价值及未来的发展方向。     

An Evaluation of the Effectiveness of Internet Advertising Tools

ABSTRACT

This study explores a wide variety of Internet advertising tools. It presents an assessment of the persuasive impact of Internet advertising tools based on the perceptions of senior executives at interactive advertising agencies. The persuasion matrix developed by McGuire (1978) is used as a framework for assessing the impact of Internet advertising tools on the response hierarchy of consumers. Based on this assessment, a series of research propositions are offered in the spirit of propositional inventories for future testing. Finally, included is a discussion that alerts managers to important issues involved in using Internet advertising tools.     

Characteristics of Internet Users and Their Privacy Concerns

Abstract

Concern about the privacy of online consumers is a global issue. Given the global nature of the Internet, companies planning and implementing e-commerce must understand the differences in privacy concerns of consumers in different cultures with different social/economic contexts to become effective in business. Motivated by this need, this study analyzes and compares the privacy concerns of online consumers in China and the United States, identifies major factors related to these concerns, and discusses the cultural/social/economic backgrounds of the related phenomena found in the study.     

E-Traveling via Information Technology

ABSTRACT

The travel industry has begun to leverage the Internet by mirroring the electronic ticketing systems used by the airlines enabling hotels and tourism institutions in general to develop IT systems similar to American Airlines' Sabre system. These systems initially allowed travel agents to search for flights electronically. Now the customer is empowered to follow the lines of disintermediation and bypass the travel agent entirely. Thus, the travel industry is in a similar phase that manufacturing companies are dealing with, namely more transparent supply chains and flatter organizational structures-a common theme found in conducting e-commerce. Several models are suggested from industry to leverage connections that sell directly to the customer or buy directly from the manufacturer, although they all present potential risks, especially since this direct contact and transparency makes additional customer-partner contact easier and more likely to occur outside the direct control of the companies involved. The most compelling example of this situation is in the travel industry. In essence, the hospitality industries in general (hotels, airlines, car rental companies, and other travel services) are providing information and reservation systems directly to end consumers, entirely bypassing the traditional intermediary of travel agencies.     

Potential of the Internet as a Retailing Channel in South Africa

Abstract

This study examines the factors affecting retailers perceptions of the Internet as a potential retail channel. It examines the environmental factors as well as the organizational factors impacting on the potential of Internet retailing. Results are reported from 102 South African retailing chain organizations across all categories. The authors discuss the results and provide some guiding points for retailers who intend to use the Internet as a retailing channel in the future.