Identifying best practices,opportunities and barriers in meeting planning for Generation Y

The purpose of this study is to identify best practices, opportunities and barriers when planning virtual and hybrid meetings for a Generation Y audience (1979–2000). Using a modified Delphi technique, an expert panel of meeting professionals completed four rounds of the Delphi to determine group common consent. The panel of experts who participated had planned traditional, virtual and hybrid meetings for associations, corporations and/or government groups. Resulting recommendations for best practices for virtual meetings included offering shorter sessions to remote participants and providing easy to use technology; opportunities included gamification and interactive components; and barriers included perception of effectiveness and attendees preoccupation with technology. For hybrid meetings, best practices included adding social networking components, and providing positive feedback to participants; opportunities included incorporating interactive components and including challenging but solvable games; and barriers included perception of fun and keeping material challenging enough.     

Virtual and Hybrid Meetings: Gaining Generational Insight From Industry Experts

The focus of this study is to identify best practices, opportunities and barriers for planning and managing virtual and hybrid meetings for baby boomers, generation X, and generation Y. Through application of the generational cohort theory, a modified Delphi method was employed to identify best practices, opportunities and barriers for virtual and hybrid meetings for these three generations. The Delphi method engaged an expert panel of meeting professionals who made planning recommendations for each generational cohort. Results indicate generational perceptions of meeting attendees are considered by meeting professionals, based on their meeting planning experience, as they plan and execute their meetings, thus supporting the generational cohort theory.     

An examination of green intention: the effect of environmental knowledge and educational experiences on meeting planners’ implementation of green meeting practices

Environmental sustainability has become an important concern in staging meetings and events. This paper introduces the Convention Industry Council's Green Meetings Report and goes on to investigate whether prior knowledge and educational experiences related to environmental sustainability are influential factors in planners’ commitment to engaging in ecologically friendly behavior. Using a nine-point questionnaire, 278 delegates at North America's largest one-day event for meeting planners were sampled. Regression analysis showed that the intention to implement green meeting practices is positively influenced by both prior knowledge of and educational experience with greening practices. In particular, educational experiences were found to be a strong influential factor contributing to meeting planners’ intention to implement green meeting practices. By providing operational definitions of knowledge and education, it proves that knowledge gained by an unstructured format was less effective than the impact of education on green intention. Accordingly, this study not only highlights academic discussions on environmental knowledge-building through formal education but also derives managerial implications for the meeting and event industry by outlining ways to incorporate continuing professional education in sustainable meetings and events. A range of ideas for the content of that professional education is presented, along with the possibilities for e-learning.     

An Analysis of Cruise Ship Meetings

Abstract

Cruise ships have become one of the many options for corporate meeting planners when faced with a decision regarding a destination for meetings and incentives (employee rewards). In the past five years, all major cruise lines have unveiled mega cruise ships to attract a piece of the more than $20 billion corporate meeting and incentives market (Buia, 2001). But how much interest really exists among the meeting planners in holding their meetings aboard cruise ships? Are cruise ship meetings really comparable to meetings planned in land based meeting facilities? This paper explores the meeting planners' perceptions and interests in cruise ship meetings.     

The Relationships of Meeting Planners' Profiles with Usage and Attitudes Toward the Use of Technology

Abstract

This study had four objectives: to obtain a personal and professional profile of meeting planners and their computer/Internet usage; to determine meeting planners' attitudes toward computer/Internet technologies; to analyze the relationships of meeting planner personal and professional profiles and the computer/Internet usage on attitudes toward computer/Internet technologies; and to determine if there was a relationship between professional certifications and meeting planners' attitudes. A mailed survey was sent to a sample of members of Meeting Professionals International (MPI) and 616 completed questionnaires were received. In the data analysis, the independent variables were divided into the three sets of profiles: socio-demographic, professional, and computer/Internet usage. It was found that meeting planners in the U.S. are mostly young (30 to 44 years old) females in corporate planning who earn between $45,000 and $49,999. They have been working in their positions from 3 to 5 years, plan more than 20 meetings in a year and dedicate 90 to 119 minutes a day to e-mail correspondence. The results revealed that meeting planners are not comfortable with scheduling virtual meetings, even though they are young and were born within the computer age. Although technology is a vital part of their daily lives, this study has found that meeting planners have considerable room to improve their technological knowledge.     

Meeting Planners' Use of the Internet to Plan Group Meetings

Abstract

Despite the fact that hospitality web sites are proliferating and opportunities to complete sales transactions via the Internet increase daily, no research exists on meeting planners' use of the Internet to plan group meetings. Guided by Hoffman and Novak's (1994) Model of Planned Behavior this study focused on determining what variables are related to a meeting planners' intent to use and current use of the Internet to plan group meetings. Three hundred sixty-two planners of the Chicago Chapter of Meeting Professionals International were surveyed via a faxed instrument. Planners' attitudes, beliefs about norms, and perceived behavioral control were found to be significantly related to their usage of the Internet. Additionally, results confirmed that meeting planners view the Internet as having positive qualities and benefits in planning group meetings and that it is a cost effective planning tool.     

An Exploratory Study of Attendee Willingness to Pay for Environmentally Friendly Meetings

The study examined meeting attendees’ willingness to pay (WTP) more for green meetings. The survey data were used to measure the impact of demographic characteristics on WTP a price premium for green meetings. The ordered-probit model was used to estimate the impact of the explanatory factors on the probabilities of meeting attendees’ WTP. Analysis of marginal effects suggested that meeting attendees who were willing to sacrifice convenience associated a green meeting were more likely to pay more for green meetings. The study also found that the green meeting attendee profile was female, married, younger age, and with a high level of education, but men and respondents with higher incomes were less willing to pay more for green meetings when respondents paid their own registration fees.     

Environmentally friendly practices among restaurants: drivers and barriers to change

This study of environmental management in the food service industry in general and the restaurant sector in particular highlights food services’ impacts on the environment, and drivers and barriers to change. The study is based on research in Penang, Malaysia, which included a personally assisted survey of 26 restaurant managers operating casual upscale businesses. The survey findings show that implementation of environmentally friendly practices is weak in the restaurant sector. While top managers claim to be informed and concerned about environmental issues, they are reluctant to invest in environmental management systems, to change practices, to advertise environmentally friendly products or invest in the implementation of environmentally friendly practices. They note barriers to change, including weakly enforced environmental laws and regulations, scarce and intermittent green supply chain, non-existent trade pressure and poor customer and community demand for restaurant business to implement green practices. A model of barriers and drivers leading to the implementation of environmentally friendly practices is presented in this study. Government intervention, including public education, capacity building and support in the trade and agricultural change to grow more organic crops, is suggested. The study depicts the responsiveness of restaurateurs towards the implementation of environmentally friendly practices in the context of a developing country.     

Technology

Abstract

The presence of technology in the hospitality industry is increasing at a rapid rate. Technology has had an effect on the efficiency of many facets of the hospitality industry. Despite the growing number of meetings, conventions, and conferences, there has not been a published needs assessment study of training needs-especially technology needs-of hospitality sales managers. This paper presents the results of the first part of a study that examined technology training needs for hospitality sales managers and meeting planners. The top three technology skills training needs that surfaced in the 1996 study included advertising/marketing on the Internet, developing request for proposals, and meeting planning/sales management systems.     

Horse racing and gambling: comparing attitudes and preferences of racetrack patrons and residents of Sydney,Australia

Thoroughbred breeding and racing has survived on the ability of racing administrators to capture gambling revenue, whether it is proximal, remote or virtual. Given this relationship, there is surprisingly little academic work on the perceptions of gambling, preferences for different forms of gambling, preferences for different types of thoroughbred races that may facilitate gambling, and the relationships between viewing thoroughbred races and gambling on these events. We address this important gap in the literature through a study involving racing patrons at two Sydney racecourses, including midweek and weekend racing meetings, and a corresponding study of four Sydney suburbs, with differing socio-economic characteristics. Our research highlights the variety of attitudes to gambling and the diversity of gambling experiences among participants. It situates contemporary technological innovations such as internet gambling within a longer history of approaches to revenue capture that address the impermanence of existing borders and revenue arrangements based on the control of defined space.     

Exploring Content and Design Factors Associated with Convention and Visitors Bureau Web Site Development

Abstract

Convention and visitors bureaus (CVBs) have become important organizations within the tourism industry. The International Association of Convention & Visitor Bureaus (IACVB) reported that it represents approximately 500 destination management organizations in 30 countries (IACVB, 2003). As one of the most important components of the tourism industry in the United States, the Convention and Visitors Bureau performs various activities to facilitate destination marketing and development, with the aim of enticing leisure and convention customers to their particular city or region. Meanwhile, meeting planners are using technology to enhance their ability to produce and execute meetings that demonstrate a high return on investment. Consequently, CVBs' websites have enormous potential in selling a destination and facilitating the meeting/convention planning process. This paper explores the content and design factors associated with convention and visitors bureau web site development. It also demonstrates how planners utilize the Internet and CVB websites.     

The relationship between sense of community and satisfaction on future intentions to attend an association's annual meeting

Annual association meetings are imperative to associations because they are the biggest revenue source outside of membership dues. The constant challenge for associations is to come up with innovative ideas to create a meeting experience that can build attendance and retain members year after year. This study proposes that the psychological factor sense of community drives people to an association meeting every year. The purpose of the study is to understand the sense of community at an annual meeting among association members and whether sense of community has an influence on future intentions to attend the annual meeting. In addition, the mediating effect of satisfaction on sense of community and future intentions is examined.     

Understanding the Role of Local Food in the Meeting Industry: An Exploratory Study of Meeting Planners' Perception of Local Food in Sustainable Meeting Planning

The growth in socially conscious and sustainable business models has fueled the promotion of green meetings. This fact-finding article explores the viability of sourcing local food to the meeting industry through an investigation of current meeting planning priorities and sustainability values. The results show that there is a viable demand by meeting planners for locally sourced food, that meeting planners have the contractual flexibility on food selection, and that there is a willingness to pay a price-premium for local products. However, an increase in the knowledge of the benefits for both meeting planners and meeting/event attendees is needed to encourage the use of local foods.     

Events and online interaction: the construction of hybrid event communities

Events are per definition limited in time and space. However, the social interaction taking place during events can continue virtually. This can result in hybrid communities, existing of an offline and an online dimension. This paper explores the construction of hybrid event communities based on the following research questions: (1) What type of online practices can be identified before, during and after the event? (2) How do online and offline event practices and rituals influence each other? (3) How do combinations of online and offline practices contribute to the creation and maintenance of hybrid event communities?

The practices of three events were studied using qualitative methods. Fifty-six interviews were conducted, and participant observation took place during 11 editions of the events. This was complemented with an online study.

The findings identify different types of online practices around events such as connecting practices, recruiting practices and creative practices. Moreover, the combinations of practices lead to different types of event communities. The paper develops a framework of online/offline interaction processes that result in different types of event communities, contributing to our knowledge about the role that events can play in the contemporary network society.     

The research design used to develop a high performance management system construct for US restaurant managers

Studies suggest that when organizations place a higher value on their employees, through the implementation of high performance management systems (HPMSs), their business performance improves. Those that have conceptualized the HPMS construct in the service sector have limited validity for the restaurant industry. To fill this gap this paper presents the research methods used to develop a construct for a HPMS within the casual restaurant sector of the US hospitality industry. The exploratory qualitative methodology that combines a variety of data collection techniques including interviews for the pilot study, the Delphi method and secondary data collection to establish the most salient dimensions of a HPMS in the casual restaurant industry, are discussed. Thirteen key HPMS dimensions are identified; training and skill development, employer of choice, information sharing, selectivity in recruiting, measurement of HR practices, promotion from within, quality of work/life, diversity, incentive pay based on performance appraisal, participation and empowerment, employee ownership, self-managed teams and high wages. In addition, an overarching HPMS construct is developed as a first step in identifying the link between HR practices and restaurant performance.     

Important Elements of Hotel-Meeting Planner Contracts: An Exploratory Study

Contracts between meeting planners and hotels are getting longer and more complex to protect the interests of both parties. Unlike many other industries, there is no standard contract for use between meeting planners and hotels. This study was undertaken to try to ascertain (a) what elements the literature suggests should be contained in all contracts between meeting planners and hotels, and (b) what actually appears in real life contracts. The result was development of a 9-item checklist and comparison of real contracts with this list. It was found that although the bids were for an identical event there was significant variation in the elements included in the contracts as well as the operationalization of each element. However, this study found that none of the hotels in this sample included all nine elements in their contract, which provides educators and practitioners with the opportunity to provide assistance to hotel managers. Additional discussion addresses the accepted practices exchange (APEX) development of recommendations for contract clauses. Thus, the results of the extant study make a contribution to the discipline and are of interest to academics and practitioners alike.     

Solid waste management in small hotels: a comparison of green and non-green small hotels in Wales

Solid waste generation and disposal is one of the most negative impacts of small hotels on the environment. Small hotels often pay little attention to their environmental responsibilities. This research builds upon an earlier work by the same authors considering solid waste management (SWM) issues in small Welsh hotels. It considers the Welsh Assembly Government's Green Dragon Environmental Standard (GDES) as an environmental management system developed specifically to target small and medium-sized enterprises and help them with aspects of environmental management, such as SWM. It explores SWM practices in green (i.e. GDES-accredited) and non-green small hotels and develops a best practice SWM model for them. Semi-structured interviews were used to investigate hoteliers’ attitudes and the barriers to implement sustainable SWM practices. The findings revealed that most non-GDES small hotels were highly reliant on landfill for the disposal of solid waste and felt negatively about the implementation of more sustainable SWM alternatives. In contrast, GDES small hotels used landfill as a last resort and targeted other waste hierarchy options in preference. The study develops a best practice model for policymakers (local authorities and UK central government) to influence and encourage better SWM practices in small hotels.     

Casinos and Conventions

ABSTRACT

The casino industry has always relied on the leisure traveler whose primary motivation is to gamble. Thus, one would expect the casino and convention industries to operate in totally different arenas. This was the case until the mid-1990s. Today, the casino industry is embracing the convention industry and constructing facilities to meet the needs of the convention and meeting attendee. This article starts by setting up the framework for this dichotomy between the two industries by tracing the history of casino gaming in the U.S. Discussion leads to a review of how and why there was a lack of conventions/meetings business in both Las Vegas and Atlantic City. The article then goes on to review specific development of the conventions/meetings business in Las Vegas, Atlantic City, and other jurisdictions. It concludes with a prognosis about the future along with opportunities for future research.     

Creating Shared Value Through Implementing Green Practices for Star Hotels

This study expands the concept of shared value through the value chain to include green practice innovation in star hotels in Taiwan. By employing the Delphi method, 44 green innovation indicators were established for star hotels to create an instrument to help address green practices’ implementation. Through creating shared value by using the top 18 indicators among eight dimensions, this study explores the preliminary green innovation framework to configure the value chain and to propose a conceptual model based on a shared value perspective. The findings contribute to the current literature by including green innovation processes into the shared value concept to complement the existing value chain design, and by addressing whether the green innovation indicators examined pertain to a value chain or process analysis. The results provide substantial contributions on how star hotels can efficiently implement green practices to simultaneously approach economic profits and environmental protection.     

Monitoring and evaluation practices of volunteer tourism organisations

Monitoring and evaluation are tools that can facilitate sustainable and responsible tourism planning and management in organisations through encouraging good practice and the continuous improvement of programmes. However, to date, there is limited knowledge and understanding of how, or indeed if, volunteer tourism organisations actually monitor and evaluate their programmes. The aim of this paper is to identify and critically examine the extent to which volunteer tourism organisations engage with the monitoring and evaluation of their projects. Based on a survey of 80 organisations and qualitative interviews with representatives from 29 organisations, the research found that monitoring and evaluation practices vary greatly. Participants readily accept a lack of time and resources as barriers to monitoring an evaluation, there is an assumption that any volunteer-host community interaction is positive, and despite voluntary guidelines, there is little incentive to prioritise monitoring and evaluation of volunteer programmes. A small number of volunteer organisations emerged as an exception to this overall pattern and are discussed. Discrepancies between stated importance of monitoring and evaluation and actual practices are examined and opportunities for improved practices identified.