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杨卓 《中小企业管理与科技》2011,(21)
本体最早是哲学上的概念,20世纪90年代以来,本体的概念被引入到人工智能、知识工程和信息管理系统等领域,从而拓展了本体的含义.本体是概念及概念间关系的描述,通过概念之间的关系来描述对象的语义.本文通过介绍本体的相关概念,促使不同领域间信息的交流. 相似文献
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SWEET本体是规范地球科学概念空间的重要本体,也是本体技术应用于地理学的成功案例。SWEET本体的内容基本涵盖了地球系统科学的主要研究范畴,并通过可扩展性设计保证不断增补学科领域的新知识,为实现基于语义网和Web服务(SwS)的e—Science发展奠定了地球系统科学知识重用和资源共享的基础。文章详细阐述了SWEET本体研究与建设的背景、语言基础、建设原则、版本演进、现状与趋势等,旨在为国内本体研究和地理本体相关领域的研究工作提供借鉴。 相似文献
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《Enterprise Information Systems》2013,7(4):401-421
Reference models play an important role in the knowledge management of the various complex collaboration domains (such as supply chain networks). However, they often show a lack of semantic precision and, they are sometimes incomplete. In this article, we present an approach to overcome semantic inconsistencies and incompleteness of the Supply Chain Operations Reference (SCOR) model and hence improve its usefulness and expand the application domain. First, we describe a literal web ontology language (OWL) specification of SCOR concepts (and related tools) built with the intention to preserve the original approach in the classification of process reference model entities, and hence enable the effectiveness of usage in original contexts. Next, we demonstrate the system for its exploitation, in specific – tools for SCOR framework browsing and rapid supply chain process configuration. Then, we describe the SCOR-Full ontology, its relations with relevant domain ontology and show how it can be exploited for improvement of SCOR ontological framework competence. Finally, we elaborate the potential impact of the presented approach, to interoperability of systems in supply chain networks. 相似文献
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从顾客的角度出发,以物流服务效用为基础,通过建立企业利润与物流服务水平、物流服务价格的关系模型,分析了物流服务水平与顾客效用的关系,进一步帮助物流企业确定合理的物流服务水平及其相应的价格,最终更好地满足顾客的需求和获得更大的利润。 相似文献
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本文简单介绍了口腔医学领域本体知识挖掘模型的建立方法,并以国家自然科学基金资助项目为例,运用模型进行知识挖掘。 相似文献
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Service profit chain and service climate research identifies the importance of employee attitudes and employee service behavior as mediating between organizational practices and customer satisfaction. While the importance of employee attitudes and customer service performance are acknowledged, there are calls to more precisely specify proximal mediators between employee attitudes and customer satisfaction. We propose a model in which the relationship between unit-level organizational commitment and customer attitudes is not direct but mediated via employees' customer service delivery including queuing time, serving time and service quality. We conducted a longitudinal unit-level analysis (N = 39) aggregating employee (N over 893) organizational commitment and customer (N over 1248) satisfaction data, and customer service behavior drawn from organizational records. Our model received reasonable support from basic tests of the predictive associations between unit-level organizational commitment, customer-relevant employee behaviors and customer satisfaction; however, organizational commitment was not found to be an important predictor in more rigorous change analyses. The findings as a whole therefore suggest that organizational commitment is a feature of units delivering fast, quality service, but its causal role is as yet unclear. 相似文献
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This study examines the role of customer retention as a mediator in the service climate–firm performance chain. Using a predictive design that involves data collected from 1,500 automotive service stores from 12,518 employees and approximately 30,000 customers, a model linking service climate (a concern for employees and customers), customer satisfaction, customer retention, and firm performance was tested. Notably, the results support the overall model and the hypothesized mediating effect of customer retention regarding the relationship between customer satisfaction and firm performance. © 2011 Wiley Periodicals, Inc. 相似文献
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模型资源是增强地理信息服务能力的关键内核。地理信息模型资源的专业特性区别于普遍的信息资源,其共享与集成给标准化提出了新课题。文章在对大量文献综述的基础上,分析了地理信息模型资源的标准化共享存在的问题与紧迫需求,从模型分解、模型描述、模型分类与编码和模型本体与本体库构建等方面,提出了地理信息模型资源标准化共享的基本框架。 相似文献
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随着顾客价值理论思想的建立,市场营销出现了从顾客角度看待产品和服务价值的观念。尤其对服务企业而言,顾客价值是企业竞争优势的新来源。在对顾客价值与服务企业营销创新的内在关联分析的基础上,提出了服务企业营销创新的策略,有利于提升服务企业的核心竞争力,实现企业的和谐快速发展。 相似文献