Tourism stakeholders’ perceptions of national park management in Norway

Local tourism firms represent an important stakeholder interest in national parks. The present study examines these stakeholders’ perceptions of management processes and their assessments of the resulting management plans and operations. This research is based on qualitative interviews with representatives of tourism businesses in two different national park settings in Norway – Rondane National Park and Jotunheimen National Park. The findings illustrate that despite their general support for the national park status, the local tourism stakeholders interviewed had experienced only minor involvement in the management planning process, and had had very little influence in the final management decisions. They believed that opportunities for business operations were lacking due to excessive management restrictions, and that managers lacked competence with regard to business management and tourism development issues. In addition, they thought that management authorities should more explicitly include sustainable tourism development in their visions and goals. Based on the findings, it is assumed that there is potential for local tourism operators to take greater responsibility in planning processes and management operations. It is concluded that measures should be taken to foster durable social links and trustworthy planning partnerships between responsible managers and local tourism stakeholders in the two national parks.     

Analysing stakeholders’ perceptions of golf-course-based tourism: A proposal for developing sustainable tourism projects

Social interpretations of the impact of development on territories differ according to the socio-political positions of different actors, and especially depending on the degree of power wielded by each actor. These interpretations should be taken into account if the governance of development projects is to be improved, and with it, the sustainability of tourist projects in general. This paper examines a range of stakeholders' perceptions of the impacts of a golf-based tourism development in the south-west of Spain. A mixed methodology is used to analyse the results, highlighting the significance of a social impact assessment. Our findings confirm two differing discourses, one corresponding to influential actors and the other to non-influential, showing unequal degrees of variety and complexity in their argumentation and a clearly distinct capacity for shaping the local socio-environment. Our conclusions indicate that the impact of tourism development is perceived differently in line with stakeholders’ socio-political positions.     

Industry professionals’ perceptions of sustainability in meeting and event education

ABSTRACT

The size of the Meetings, Incentives, Conferences, and Events/Exhibitions (MICE) industry, and its popularity as a career choice are growing, along with the number of MICE college programs. Although the industry has begun to recognize its impact on sustainability, and is increasing efforts to improve sustainability-related practices, there is a lack of research on MICE education about sustainability. This study examines MICE professionals’ perceptions about sustainability in meeting and event education in order to help MICE educators equip students with the knowledge that is pertinent to their future. In-depth interviews with 10 MICE professionals show that they think students should learn about sustainability not only as a general concept but also as a business case for meeting and events. Measuring and tracking impacts were also important. The interviewees had mixed views about the industry’s current sustainability practices. Several practical recommendations for MICE educators, and future research topics are discussed.     

Ecotourists’ Motivation and Revisit Intention: A Case Study of Restored Ecological Parks in South Korea

This study is designed to use functional theory to identify ecotourists' motivations in relation to their intention to revisit restored ecological parks. The sample was obtained from individuals who visited the Jeju Ollegil, which was once left barren and hampered farmers from accessing their farms. The results demonstrate that functional theory in the context of ecotourism is valid, indicating that ecotourists' intentions to revisit restored ecological parks are influenced by a variety of motivating functions. Additionally, ecotourists' travel preferences and perceptions of restoration are determined, and tourism marketing implications are discussed.     

Exploring employees’ perceptions of costs and benefits of unionization in the hospitality industry

There is scant research on the impact of unionization on hospitality employees’ job security, health, and working conditions. This research explores employees’ beliefs of costs and benefits of unionization in hospitality organizations given that previous research has mainly focused on its influence on the firm and the industry. The findings of this study suggest that unionization can present a unique set of challenges both for line-level employees and managers. The ‘it’s not my job’ attitude associated with unionization can have a dampening impact on employees’ future career opportunities. Future research needs to consider the long-term consequences of unionization on employees.     

Destination familiarity and favorability in a country-image context: examining Taiwanese travelers’ perceptions of China

Building on international marketing research on the country-of-origin image effect, this research examines how people evaluate a culturally familiar country as a tourist destination. Derived from a sample of 710 Taiwanese travelers, research findings showed that when evaluating China as a tourist destination, respondents relied on both their general image of the country (country image) as well as tourism-specific perceptions (destination beliefs), while a few respondents with low familiarity with China relied only on their general image of the country to evaluate the destination. The research also showed that respondents with high levels of familiarity with China had more positive destination beliefs, resulting in more favorable destination evaluations; however, country image was found to be persistent and difficult to be changed by destination promoting materials and/or actual visits. The paper concludes with recommendations for destination marketing in the context of international tourism.     

Diversity of offerings and consumer’s expenditure: an exploration of agritourism in China

ABSTRACT

As diversification becomes a pressing issue in China’s agritourism, extant literature provides insufficient and controversial findings on its influence. This research investigates the influence of the diversity of offerings on consumer’s expenditure, considering its interactive effects with quality and distance, by conducting analyses of hierarchical regression, multiple-linear regression and exploratory factor analysis. It is found that the diversity of offerings does not affect consumer’s expenditure alone, but interactively with quality and distance; consumer’s expenditure can be maximised with an optimal distance depending on the diversity of offerings; and there are four main business models of agritourism in China.     

Littering in protected areas: a conservation and management challenge – a case study from the Autonomous Region of Madrid,Spain

This paper examines issues surrounding littering in protected areas (PAs), one of the most ubiquitous and conspicuous impacts of tourism activity. In addition to obvious visual, landscape-affecting impacts, litter may have hazardous consequences for biodiversity and humans. In order to precisely assess littering in a densely populated region with high levels of visitation to natural and protected areas, we counted, measured and classified all types of non-organic litter covering an area of 1 cm² or more found on the ground in zones intensively used by visitors (picnic areas and paths) within the 10 PAs of the Autonomous Region of Madrid. On average, 11.65 m²/ha of litter were recorded in those zones. Strict visitor management measures greatly reduced that figure. Over 75% of all litter was paper and cardboard, and plastic; 88% of litter coverage was by large pieces over 25 cm² in size. We tested the hypothesis that the amount of waste found on paths is correlated with the distance to the entrance to a PA, but no general model fitted actual litter distribution patterns, although empirical results backed the hypothesis for most cases. A range of waste management strategies are explored and litter management measures suggested for problematic PAs.     

Changing perceptions and reasoning process: Comparison of residents’ pre- and post-event attitudes

Upon a systematic assessment of how residents’ trust in government(s) and attachment to a marquee event influence their evaluations of the event’s impacts and subsequent attitudes towards the hosting of the event, this study further explores the dynamic nature of residents’ subjective evaluations and corresponding attitudes to the event. In line with the confirmation bias theory, findings clearly demonstrate that residents’ trust in government(s), attachment to the event, perceptions of the event’s impacts and ultimate support to the event have changed in a predictable manner over time. Moreover, findings indicate that individuals’ direct experience with the event alters the associations between their cognitive/affective evaluations and attitudes towards the event, with a shifted focus to the cognitive evaluations after the event.     

Undergraduate students’ perceptions of the importance of English in the tourism and hospitality industry

Educators commonly promote English as beneficial to future employability, but students’ perceptions of the importance of English in the tourism and hospitality industry are often not considered. It is important that students’ perceptions are examined as gaining better insights could allow more positive attitudes to both English and the industry being fostered. This study investigated the perceptions of students (n = 71) enrolled at a university in Japan and found no statistically significant differences based on gender, country of origin, year of study, work experience, or future work intentions. However, it was indicated that communicative competence, confidence, English listening, and English speaking were the factors perceived to be most important by the students. Consequently, it is suggested that tourism and hospitality courses should incorporate components that focus mainly on these skills, but not to the detriment of English reading and writing, which were also perceived as important.     

Hospitality management study programme and students’ perceptions: universities in South Africa

This study using a questionnaire survey of 200 hospitality management students in two South African Universities assessed the perceptions of these students towards their study programme, the support they get while studying, and their intention to work in the hospitality sector over the long-term. Results from data analyses indicate that the students are generally satisfied with their study and would recommend hospitality management as a study programme to friends and relatives. Many of them also expressed the desire to work in the hospitality sector over the long-term. Their major concerns towards their study are in the areas of inadequacy of the hospitality management curriculum to address their study needs, the fear that fulfilling jobs will not be available for them after graduation, and their lack of knowledge regarding public and private funding for hospitality entrepreneurship activities. This study therefore calls on hospitality management study programme managers in South Africa to include entrepreneurship courses that address how graduates can source public or private funds to start up their own hospitality businesses, to decrease dependence on employers. Graduates with comprehensive and integrated knowledge of the hospitality sector operations and opportunities will not have fear of getting jobs and performing well in the sector.     

An examination of students’ perceptions for guest speakers in hospitality and tourism programs

The current study aimed to identify students’ perceptions about guest speakers in hospitality and tourism programs. A total of 222 participants were surveyed at a large, public university in southwestern United States. The mean scores of 10 attributes were plotted on an importance-performance analysis grid to illustrate each attribute of one guest speaker’s lecture. The findings showed a discrepancy between the students’ perceived importance and the performance level. The results indicate that students expect that guest speakers not only provide industry-specific knowledge and current issues but also deliver them appropriately. Therefore, guest speakers should realize that students are eager to learn about strategies for career success and current issues in order to stimulate their interest. These findings provide meaningful information for guest speakers on how to improve their effectiveness because students’ reflection and ideas about guest speakers help faculty members better utilize guest speakers and develop curriculums and programs, which ultimately will benefit students in their learning.     

Customers’ perceptions in value and food safety on customer satisfaction and loyalty in restaurant environments: moderating roles of gender and restaurant types

Using a valid sample of 334 restaurant diners, this study investigated the relative effects of perceived value and food safety on customer satisfaction and customer loyalty. The proposed model was consistent with other cognitive–attitudinal–behavioral frameworks. This study also explored how these two perceptions on customer satisfaction were different based on gender and restaurant type. We found support for all of the hypothesized relationships. Results from the structural equation modeling showed that customer satisfaction mediated the relationships between two antecedents and customer loyalty. Implications of the findings, limitations of the study, and recommendations for future research were discussed.     

‘Through the magic of authentic reproduction’: tourists’ perceptions of authenticity in a pioneer village

As a concept, authenticity is widely debated across tourism studies and theoretically approached from numerous perspectives. This mixed-method qualitative study utilizes a constructivist framework for examining tourists' motivations, perceptions of authenticity and landscape experience in a self-proclaimed ‘authentic reproduction’ pioneer community. Spring Mill Pioneer Village is the original location of the former village; however, as a heritage landscape, it is composed of restorations, reproductions, and replicas of nineteenth-century structures. Thus, it is an appropriate case study for the examination of tourists' perceptions of authenticity. Moreover, tourists note authenticity as a motivating factor in their decision to visit the village, yet they define the concept in numerous ways. As a result, tourists’ pioneer community experience is governed by more than their perceptions of authenticity, but engages the village landscape, active atmosphere and their own imaginations.     

Exploring the formation mechanisms of urban residents’ travel behaviour in China: perceptions of travel benefits and travel constraints

ABSTRACT

Previous studies have examined the perceived benefits (PBs) and percveived constraints (PCs) of travel and/or leisure participation, but it remains somewhat unclear how these perceptions influence travel behaviour. Thus, a conceptual model was constructed aimed at describing the effects of PBs and PCs on urban residents’ travel behaviour. Results from 519 urban residents in Changsha, China, revealed that attitude played a mediating role between perceived travel benefits and travel behaviours (TBs), while attitude-expressive behavior (AEBs) acted as a mediator between attitude and TBs. Additionally, PCs were found to have a direct negative influence on TBs and PBs, and PCs positively influenced TBs through constraint negotiation strategies(CNSs). These findings confirm the mediating effect of CNSs on the relationship between PBs, PCs, and TBs, and indicate that there are several basic patterns underlying urban residents’ TBs. Specific implications for practice and theory are discussed.     

Negotiated exchanges in the online hospitality market: Hoteliers and hotel managers’ perceptions of Booking.com

Social exchange theory and online business-to-business (B2B) relational exchanges have been scarcely examined in the hospitality sector. Taking into consideration this research gap and the expansion of online travel agencies (OTAs), this exploratory study aims at examining hoteliers and hotel managers’ perceptions of their negotiated exchanges with Booking.com. Twenty two in-depth interviews were conducted with hoteliers and hotel managers from two Regions of Northern Greece. The results revealed that the informants considered their negotiated exchanges with Booking.com to be characterized by assurance rather than trust and admitted being dependent on it in financial and advertising terms. The hoteliers and hotel managers felt satisfied with their economic exchanges but required stronger social interactions. Additionally, hotel reputation was considered among the most important intangible outcomes of this partnership. Based on these findings relevant managerial implications are provided to improve social exchanges between Booking.com and accommodation providers.     

British Spectators’ Perceptions of the Values and Norms in Selected Professional Sports: a Comparative Ethical Survey

Abstract

In recent years the British media have made much of the apparent decline of standards in British sports. In order to interrogate the veracity of media assumptions regarding the standards of conduct in major British sports, a selection of British sports spectators were interviewed in order to examine: (i) their perceptions of the values and norms of sport; (ii) whether they thought that sporting conduct as currently demonstrated by UK sportsmen and women was positive and related to some ideal notion of the ‘ethos of sport’ and the ‘spirit of the game’; (iii) whether they thought that there had been an improvement, a decline or no change in the ethical standards of conduct in those sports; and (iv) views on the impact of new technologies on the values and norms of sport. At least 200 questionnaires were collected from spectators at each of the following major sporting events: (a) the English Nationwide Football League Divisions 2 and 3 play‐offs, Cardiff, May 2001; (b) the All England Tennis Championships, Wimbledon, July 2001; (c) the England vs Australia Cricket Test match, Edgbaston Birmingham, July 2001; and (iv) the British Open Golf Championships, Royal Lytham and St Annes, Lancashire, July 2001. Results showed that there were statistically significant differences in what sports spectators thought about British professional sportspersons acting in a fair and sporting way and also that standards of conduct had generally declined over the last 10 years. A general pattern of distribution emerged where the team sports (cricket and football) were less favourably perceived than the individual sports (golf and tennis).     

Effect of environmental perceptions on bicycle travelers’ decision-making process: developing an extended model of goal-directed behavior

Despite the rapid develop of bicycle tourism, research examining decision-making processed for bike-traveling as a leisure-time choice has been insufficient. Thus, this study was designed to investigate the formation of bike travelers’ decisions by extending the model of goal-directed behavior (MGB). Specifically, this study incorporated two vital constructs in bicycle tourism, namely environmental connectedness and environmental behavior, into the MGB framework. An on-site survey was administered to collect the data with 394 bicycle tourists in bicycle clubs in China. The results of the structural analysis showed that our extended MGB included a satisfactory level of ability in predicting bike-travelers’ intentions and was superior to the original MGB. Our findings also reveal that two incorporated constructs were significant variables influencing bicycle travelers’ decision formation. Moreover, attitude, subjective norm, perceived behavioral control, and positive anticipated emotion influenced bicycle travelers’ desire, in turn, influenced their behavioral intentions. The implications of this are discussed.     

Tourists’ perceptions of crowding,attractiveness, and satisfaction: a second-order structural model

Drawing on theories of stimulus overload and social interference, this study proposes a multidimensional way to measure tourists’ perceptions of crowding. Three dimensions of crowding are discussed: neutral, personal, and social. A second-order structural equation model is used to analyze the relationships among crowding perceptions, destination attractiveness, and satisfaction by surveying tourists at Mount Sanqingshan National Park (n?=?424). The results of a covariance-based SEM show that tourists’ perception of crowding (TPC) has negative effects on reported attractiveness of the destination. However, TPC dose not directly affects their satisfaction. Results of this study refine the multidimensional connotation of TPC and provide another dimension to evaluate the quality of tourists’ experiences apart from the universal construct of satisfaction. The paper then goes on to discuss the importance of managing TPC.     

Does living in the vicinity of heritage tourism sites influence residents’ perceptions and attitudes?

Abstract

This study investigates whether the perceptions and attitudes of residents living within the vicinity of heritage tourism sites differ from those living further afield. It examines residents’ attitudes toward tourism development; community attachment; environment and culture attitudes; economic gain; and involvement, alongside the moderating role of distance from heritage tourism sites. In doing so, it investigates how the aforementioned factors influence residents’ perceptions of tourism development in their city. Data was collected from inhabitants of Kashan and Tabriz, two historic cities couched within Iran’s growing heritage tourism sector, and analyzed using partial least squares - structural equation modeling. The findings demonstrate significant differences between the perceptions of tourism impacts, economic gain, environmental and cultural attitudes, and involvement between residents living within the vicinity of heritage tourism sites and those living further afield. However, these findings contradicted the hypotheses; identifying higher positive perceptions, environmental and cultural attitudes, economic gain, and involvement for residents living far from heritage tourism sites. Further, the findings did not support the moderating role of distance for the effects of influencing factors on residents’ perceptions. Therefore, this study proffers significant theoretical contributions and practical implications with regards to developing sustainable tourism in Iran.