Worker Autonomy and the Drama of Digital Networks in Organizations

This essay considers the impact of digital networks in organizations on worker autonomy. Worker autonomy, the control that workers have over their own work situation, is claimed in this essay to be a key determinant for the quality of work, as well as an important moral goal. Digital networks pose significant threats to worker autonomy as well as opportunities for its enhancement. In this essay, the notion of worker autonomy is analyzed and evaluated for its importance and moral relevance. It is then considered how digital networks both threaten worker autonomy and offer opportunities for its enhancement. Three major opportunities (enhanced communicative powers, increased informedness, teleworking) and threats (electronic monitoring, task prestructuring, and dependency creation) are discussed and analyzed. Finally, the dynamics that determine the impact on worker autonomy of the introduction of a digital network in organizations are investigated. A particular model for analyzing these dynamics and their impacts, Bryan Pfaffenberger's model of a technological drama. It will be illustrated how this model illuminates these dynamics by analyzing them as a dialectic of strategies of technological regularization by design constituencies and technological adjustment by impact constituencies. It will also be assessed what role network design has in this process.     

融资效率、劳动力流动与FDI溢出

从宏观层面来看,FDI企业的技术水平总体高于国内企业,当劳动力由FDI企业转向国内企业或建立新企业从而引致技术溢出,而新企业的建立势必涉及到融资这一事实,本文认为融资效率高低在促进劳动力流动进而引起FDI溢出方面起着重要作用,融资效率的提高会提高劳动力由FDI企业流出建立自己的企业从而加速技术溢出的可能,意味着劳动力流动产生的技术溢出同时增加了FDI企业和国内企业的产出,即增加整个社会的边际产出。围绕这些问题,本文针对FDI溢出效应将放大金融市场对经济增长的影响的问题展开了一定层次的论证,结果显示：融资效率与FDI的联合作用并没有对经济增长产生显著影响,表明通过劳动力流动这一途径发生的FDI溢出从宏观层面上来看并不明显。     

提升知识型员工忠诚度的对策研究

知识型人才已经成为企业快速发展的重要的战略性资源,知识型员工的忠诚度问题也得到了越来越多企业的关注。首先阐述了知识型员工及其忠诚度的含义,在此基础上分析了影响知识型员工忠诚度的因素,最后提出了如何提高知识型员工忠诚度的对策。     

Macrocognition in Collaboration: Analyzing Processes of Team Knowledge Building with CoPrA

Sophisticated collaboration software allows teams that are dispersed in space and time to work together. Nevertheless, to reach their common goals, distributed teams—and the professional facilitators who support them by intervention techniques—are faced with the communication challenges arising from dispersed settings, including task coordination and effective information exchange. When distributed teams use collaboration software, however, traces of their collaboration are left behind. These traces provide an underused source of data which can be analyzed and be used to inform the design of interventions aimed at improving collaboration in distributed teams. This paper investigates the untapped potential for understanding collaboration, and in particular, the macro-cognitive processes of team knowledge building. These processes rely on information shared and knowledge structures developed by team members which are also referred to as team cognition. We performed a qualitative content analysis applying the COllaboration PRocess Analysis technique, CoPrA, and a framework for measuring team knowledge building. Communication data was collected from 18 participants assigned to six distributed teams. While working collaboratively on a problem-solving task teams were supported with synchronous collaboration software. The results show that by using a cognitive perspective on teams, all the hypothesized processes of team knowledge building could be identified in collaboration traces. Moreover, our analysis shows that CoPrA enables us to identify key characteristics of (1) team behavior, e.g., whether teams are rather solution-oriented or problem minded, show consensus-oriented behavior, withhold evaluative arguments, discuss ideas in breadth and/or depth, or spend much effort on coordination as well as (2) behavior of team members, e.g., who show non-participation, are willing to share or predominantly guide coordination. Future research could adopt this approach to improve our understanding of the dynamics of collaboration patterns and its effects on team performance to inform collaboration facilitation in distributed settings.     

Collaboration,motivation, and the size of organizations

We present an analytical model of an organization that offers operational drivers of limits on team size. The model trades off benefits from collaborative problem solving against the disadvantages of diminishing motivation when groups get large. Collaboration is represented as parallel employee activity combined with frequent sharing of partial information, with a resulting superlinear performance increase over team size. Motivation is modeled by team members periodically setting an effort level either to contribute to the best of their ability or to “cruise”; at the minimum level not recognizable as shirking. Each individual decision is limited by bounded rationality based on team rewards, the time horizon of team interaction, and individual expectations about colleagues’ behavior. The decision collapses to a simple “barrier rule”;. Work hard when a certain “barrier percentage”; of team members work hard, and otherwise shirk. The influence of team size on this barrier percentage depends on the extent of benefits from collaboration: As long as performance increases quadratically with team size, the increased benefits resulting from collaboration exactly balance the temptation to shirk, with the barrier percentage approaching a fixed limit for large team sizes. As soon as the performance increase slows to anything less than quadratic, shirking eventually sets in and limits the possible size of the team. This implies that cooperation is sustainable in large organizational units, provided the problem‐solving processes used are powerful enough to ensure sufficient performance increases. Thus, effective problem‐solving methods are of double value, improving direct productivity and mitigating the social dilemma from team production. A manager should enlarge his or her organization up to the minimum of the limit set by the cooperation barrier and the exogenous performance limit.     

High commitment work system,transactive memory system,and new product performance

Although scholars find that the transactive memory systems can improve new product performance, few studies have empirically examined how managers can induce a transactive memory system in new product development teams with a set of systematic management practices. Based on the theoretical argument about human resource system in the strategic human resource management literature, this study proposes that implementing a set of coherent human resource management practices with workers in new product development teams can induce a transactive memory system in the team. Following previous scholars, this study calls this set of coherent human resource management practices as the high commitment work system. With survey data collected from 336 new product development engineers of 73 new product development teams in 73 firms, this study finds that transactive memory system mediates the positive relationship between the high commitment work system implemented with workers in new product development teams and new product performance.     

Meeting Scheduling: Face-to-Face,Automatic Scheduler,and Email Based Coordination

We conducted laboratory experiments based on small groups (4 to 5 participants) to compare the performance of 4 different mechanisms of meeting scheduling: (a) face-to-face coordination wherein individuals negotiate in person and arrive at a consensus on the timing of the meeting, (b) email as the sole communication medium with no structured support, (c) the calendar-based scheduling mechanism using email, and (d) an automated scheduler. Participants of the experiment were drawn from a university in Hong Kong. The experiment was implemented based on the real task of meeting scheduling among project groups that had to meet several times during a 3-month period to work on their project (regardless of this experiment). Postexperimental surveys were used to assess satisfaction with agreed meeting time and perceived efficiency in coordination. The frequency of scheduling conflicts also was measured. Data analysis indicates that even with higher scheduling conflicts among the group members, participants in general showed more satisfaction with the meeting time reached during the face-to-face meeting and also concurred on the efficiency of face-to-face coordination. Overall, they preferred communication-oriented approaches such as face-to-face coordination over decision-oriented ones such as the automated scheduler. We discuss the result of data analysis from the perspective of cultural implications on meeting scheduling and on virtual process management.     

Forget about ‘the ideal worker’: A theoretical contribution to the debate on flexible workplace designs,work/life conflict,and opportunities for gender equality

This study integrates insights from Self-Determination Theory and Boundary Theory to present scenarios on how flexible workplace designs can trigger multiple motivational processes underlying gendered work/nonwork integration behaviors, and how these affect work/life conflict. We disentangle processes underlying work engagement and work/life conflict, explaining the paradoxical outcomes found with regard to gender inequality in terms of work/life performance, satisfaction, and health. Policy makers and organizations need an increased understanding and a reconceptualization of these issues, realizing that the ideal worker does not exist. Instead, a long-term perspective is needed in order to truly realize the potential benefits of flexible workplace designs for all stakeholders. Organizations need to take responsibility for preventing individual workers’ depletion and stimulating the regeneration of workers’ resources.     

知识员工薪酬支付过程激励的实证研究

薪酬对于知识员工的激励作用与其支付过程是紧密相关的。本文通过对广东省部分高科技企业知识员工薪酬支付过程激励现状的实证分析,论证了知识员工薪酬支付过程与其被激励程度之间存在着水平较高的正相关,同时,在薪酬支付过程中,支付环境、支付形式和支付时机对知识员工的激励程度相对较大。     

Team learning,transactive memory system and team performance: A longitudinal study based on the IMOI approach

This study examines how team learning behaviors transfer into team effectiveness, and analyzes the dynamic mechanism of team learning within a time series framework. 99 teams were recruited as our initial sample at the first stage, and 55 teams were traced at the second stage. We employed the input-mediator-output-input (IMOI) approach as proposed by Ilgen et al. (2005), instead of the traditional input-process-output (I-P-O) model in industrial and organizational psychology. Results show that the mediating effect of transactive memory system (TMS) on the relationship between team learning and performance is significant at both stages, which means TMS can adequately account for how team learning influences team performance as a mediator. Team performance, as an output received at the end of stage one, also acts as an important input variable at stage two, which in turn positively influences the subsequent team learning process. The circular causal model based on path analysis shows that the IMOI approach can be used to explain organizational mechanisms better than the classic I-P-O approach; the result is consistent with the new trends within the team relevant IO psychological understanding. Findings suggest that developing and maintaining a TMS is critical to achieving team outputs under a team learning setting. In addition, performance evaluation and feedback are also important factors within team learning processes. We argue that organizational behavior research based on an IMOI approach would have more generalizability and ecological validity than the traditional I-P-O model.     

Measuring the Consequences of Using Diverse Supplier Evaluation Teams: A Performance Frontier Perspective

This article focuses on the postperformance evaluation of a supplier set by a buyer evaluation team. It explores the use of data envelopment analysis and the assurance region technique to measure the impact that conforming or disparate evaluation teams can have on the perception of supplier performance. As a result, this work makes the case for moving the notion of performance scorecards usage to the next level. For researchers the work demonstrates the case for dual accountability and the construction of performance frontiers motivated by an actual setting using many of the important dimensions discussed in the empirical literature. For managers, the work demonstrates one way of action‐based decision making in performance management that recommends courses of action in the buyer–supplier interface. Several other practice‐based interpretations for managers are also discussed.     

绩效特征导向的知识员工考评方法的思考

本文从工作内容、工作方式和工作性质三个角度综合考虑定义了知识员工,在此基础上,用职业转换的“柔性”和非程序化程度两个维度将知识员工分为四种类型。通过回顾绩效的内涵和结构,指出了关系绩效对于知识员工的重要性和相应的考评方法。从行为和结果两个方面分别对知识员工的任务绩效特征进行了归纳总结。在对知识员工绩效考评方法分类的基础上,结合绩效特征,探讨了与四类知识员工相匹配的考评方法。     

Modeling and Simulating Coordination in Projects

A main challenge in managing projects is identification and understanding of interactions between subtasks. These interactions give rise to dependencies between activities in the project plan. The resulting interdependence between members of the project team requires them to coordinate extensively during project execution. Project managers need a systematic methodology for describing and analyzing coordination requirements on project teams. This need is not met in traditional tools for project planning and scheduling. In this article, we describe an object-oriented framework for modeling projects and a methodology for formalizing these models such that they can be used for discrete event simulation of information processing and coordination in project execution. Our modeling framework represents projects in terms of objective (requirements), product (solution deliverables), process (activities), and organization (participants and relations). We then use matrix techniques to explicate the constraints between project requirements and deliverables (complexity), the contingencies in information flow between activities (uncertainty), and the resulting coordination requirements between project team members. The model and coordination measures can be used as input for simulation of project execution and give predictions for the probable effects of carrying out proposed changes in planning and managing projects. To illustrate how enterprise modeling and analysis can inform project planing and execution, we apply our framework and methodology to model and simulate a simplified project for development of hydraulic systems. Our simulation results demonstrate how project performance is contingent on the fit between the project policies and the objectives and preferences of the project team.     

基于素质的知识型员工绩效研究

通过对290名知识型员工进行员工个性问卷、综合能力问卷和工作绩效问卷调查,结果发现：责任心、心智思维、控制性、人际关系以及学习创新能力、信息处理能力、自我管理能力、认知能力对个人任务绩效的影响较大,而心智思维、责任心、外向主动性、成就动机、道德评价以及认知能力、专业技术能力、学习创新能力对个人周边绩效的影响较大;外向主动性、心智思维、责任心以及认知能力、自我管理能力、学习创新能力对组织任务绩效的影响较大,而心智思维、道德评价、外向主动性以及学习创新能力、认知能力、自我管理能力对组织周边绩效的影响较大。     

Building innovative teams: Leadership strategies across the various stages of team development

Globalization, advances in technology, and shifting consumer preferences affect almost everyone. Because of pressures from the external environment, organizations face rapid and constant change. The nature of work has become complicated; it is difficult for individuals to achieve much on their own. Consequently, organizations rely heavily on expert, innovative work teams. These highly evolved teams do not develop overnight; rather, they evolve and develop in stages, and the team’s leadership must change over time. In this article, I present the building blocks of team innovation, outline the internal processes that lie at the core of innovative performance, and provide critical leadership strategies for each stage of team development. I conclude with implications for developing leaders with the capabilities to nurture and build innovative teams.     

Employee post‐training behaviour and performance: evaluating the results of the training process

Despite the fact that firms invest in training, there is considerable evidence to show that training programmes often fail to achieve the intended result of improving worker and organization performance. The purpose of this paper is to examine the medium‐ to long‐term effects of training programmes on firms by means of an integrated research model combining the principal factors that the existing literature has shown to be related to training transfer and also by examining the relationship between training transfer and operational performance. The transfer factors chosen are training design, trainee self‐efficacy and work environment. The validity of this model is tested by applying the structural equation modelling approach to data from 126 employees who have participated in various training programmes in a number of Greek organizations. The results indicate that the design of a training programme has the strongest impact on post‐training job performance, along with trainees' self‐efficacy and post‐training behaviour.     

Are Two Incomes Needed to Prosper Today? Evidence from the 1960s to the 1990s

Consumer Expenditure Survey data from 1960 to 1996 are used to examine trends in real consumption, real after‐tax income, market work time, and real after‐tax wages for single‐earner and dual‐earner households. Over the entire time period, most households experienced substantial improvements in measures of their prosperity. However, economic progress was considerably reduced when the comparison was from 1972 to 1996. Also, wage changes dominated changes in market work time over all time periods.     

Habit,prisoner's dilemma and Americans’ welfare cost of working much more than Europeans

Europeans work much less than Americans. Some studies claim this is due to Europe's high taxes and that Europeans would gain by adopting US tax rates and work time. I argue that Americans would gain by reducing work time to Europe's level. Due to historical experience, Europe is able to internalise work‐time‐related negative externalities by enacting restrictive work‐time policies, while the United States is not, resulting in a prisoner's dilemma equilibrium and “overworking trap.” A simple model and work‐time data are used to derive the US welfare gain from reducing work time to Europe's level. Findings are as follows: (i) parameter values are consistent with experimental results on own vs. other people's income value; (ii) the welfare gain's present value is between 80 and 120% of annual welfare; and (iii) a European policy that reduces work time excessively remains beneficial if the reduction is less than twice the optimal one.     

A microcomputer‐aided support environment for Xerox quality improvement teams: A case study

Although successful total quality management (TQM) emphasizes the role of teams, the quality literature does not provide a clear picture of the conditions that enable high‐performance teamwork. This case study describes the impacts of a microcomputer‐aided support environment implemented to support quality improvement teams (QITs) at Xerox. The support environment, called the Quality Support Center or QSC, was proposed and implemented explicitly to aid Xerox QITs in intensifying quality practice. The QSC features a comprehensive software tool kit, which, in conjunction with human facilitation, is designed to support correct use of Xerox structured meeting and quality processes and tools and facilitate team coordination over time. Impacts—realized from implementing solutions proposed by QITs using the QSC, as well as impacts on the work of QITs—have been substantial and far‐reaching, indicating that use of the QSC has contributed significantly to the business bottom line and quality intensification. The contribution of contextual enablers to these impacts is assessed using Hackman's [1] influential model; QSC software is described as reinforcing and augmenting these contextual enablers. Practical implications of this study stem from its documentation of the impacts of use of the QSC in the award‐winning TQM environment of Xerox. This study contributes to theory development as well by mapping features of the Xerox TQM environment on to the Hackman model. The mapping suggests the relevance of frameworks drawn from group research for modeling contextual enablers of high‐performance teamwork in TQM settings, especially as the need for theory in assessing QIT performance enablers has been emphasized [2].     

知识工作者的组织承诺研究

知识工作者的离职问题一直是备受关注的热门话题。组织承诺是当代组织行为学中的重要概念 ,它能较好地预测员工的离职行为。分析知识工作者的组织承诺特点 ,探讨知识工作者的管理对策无疑具有重要的现实意义和理论意义