Outsourcing: Current and future trends

Highlighted are two reasons for outsourcing: cost and focus on the core competencies of the enterprise. Surveying U.S., U.K., and Continental Europe companies concerning current and future outsourcing trends positions outsourcing as a prominent strategic lever. Achieving “best‐of‐breed” practice is predicted to occur through new technology. Also, human resources and IT outsourcing will become more prominent. The results strongly indicate that partnership alliances and performance‐driven contracts will become as important as the current preferred, trusted supplier relationship. Keiretsulike, horizontal linkages will be required to realize scale and competency advantages from future outsourcing arrangements. © 2005 Wiley Periodicals, Inc.     

Role of Gender in Conflict Handling in the Context of Outsourcing Service Marketing

Do male and female outsourcing service marketers differ in their responses to conflict‐handling styles of outsourcers? The paper addresses this question by identifying relationship‐oriented typologies of conflict handling from extant literature and examining their effects on key relational outcomes in outsourcing relationship in A sia. Specifically, the paper considers how outsourcers’ conflict‐handling styles impact trust and commitment by male and female outsourcing service providers’ ( OSP s). Data were collected from male and female OSP s and analyzed using F actor and H ierarchical M ultiple R egression analyses. Findings show significant differences in the relationship between conflict‐handling styles and relational outcomes between male and female OSP s. Precisely, integrating conflict handling–trust relationship is significantly stronger for males than for females, whereas compromising conflict handling–trust relationship is significantly stronger for females than for males. Findings show no statistical differences in accommodating conflict handling–trust relationship between the groups. These findings lead to research and managerial implications that conclude the paper.     

Cultural Differences Between U.S. and Russian Students

Abstract

The study explores differences in U.S. and Russian national work-related values. Comparing the results obtained using Hofstede's 1994 instrument with earlier, but very limited U.S. and Russian studies, differences in value orientation of U.S. and Russian cultures were found. A comparative examination of value orientations of U.S. (n = 73) and Russian (n = 75) students found differences that may affect international alliances. Despite exposure of Russian students to Western values, their cultural values remained almost totally unchanged. The study upheld cultural divergence. Implications for practice and future research are offered.     

Antecedents of perceived national and corporate culture differences: evidence from Chinese international strategic alliances

We investigate the determinants of managers' perceptions of national and corporate culture differences, using data obtained from Chinese partner managers of international strategic alliances. An expected positive relationship is found between the extent to which the managers have experienced culture-related management impediments and their perceptions of national and corporate culture differences. An expected negative relationship is found between the extent to which the Chinese partner firms have adopted cultural management policies and the perception of national culture difference, but is not found for the perception of corporate culture difference. The authors find no support for the expected negative relationship between cultural sensitivity and the perception of national and corporate culture differences. Adoption of cultural management policies moderates the relationship between the extent to which managers have experienced culture-related management impediments and their perception of corporate culture difference, but not their perception of national culture difference. It was also found that the degree of cultural sensitivity moderates the relationship between the extent to which the Chinese managers have experienced culture-related management impediments and their perceptions of national and corporate culture differences.     

Formal international contracts in the presence of cultural distance: An empirical analysis of biopharmaceutical alliances

Formal contracts are designed to manage the moral hazard issues and inherent risks that come with relationships between organizations. These contracts play an important role in nonequity international alliances, where greater cultural distance between the partners gives rise to more uncertainty in the relationship. At the same time, the contract is the outcome of a negotiation process, and this process is affected by the cultural distance between the partners. This article addresses whether cultural distance affects contract design and content. Rather than test an established model, we use an inductive approach to conduct a detailed empirical analysis of 135 two‐party international research‐and‐development contracts for clinical development in the biopharmaceutical industry. The results show that cultural distance wields complex effects on the contract and its content. They also indicate that a contract will be less detailed—with fewer monitoring clauses and a narrower definition of the collaborative scope—when the partnering firms operate in highly distant national cultures.     

The Structures of Cooperation: Downscaling,Outsourcing and the Networked Alliance

This article explores interfirm cooperation and its relationship with downscaling, cooperative outsourcing, and the network structures of multiple firm alliances. Downscaling is defined and related to cooperative outsourcing, as major influences shaping interfirm relations. The advantages of embedding cooperative outsourcing in strategic alliances are then addressed, with special relevance to small and medium-size firms. Five types of network structures that may develop within alliances are considered, relating their main characteristics and internal division of labor to various aspects of interfirm cooperation, such as embeddedness, disparities, commitment and trust.     

Taking the rough with the smooth: A qualitative inquiry into social and cultural practices of knowledge-sharing work in international consultancy alliances

Knowledge sharing in inter-organizational alliances has been predominantly studied by investigating causal influencing factors in tightly-coupled alliances. In contrast, we empirically study how individuals accomplish knowledge sharing activities in the context of various social and cultural differences within a loosely-coupled international business-consultancy alliance. Through an in-depth qualitative case-study approach, we find that the local knowledge-seeking and -accessing partners socially and culturally deal with various influencing factors, through two broad sets of ‘knowledge-sharing work’. This includes harmonization development work, and disharmony mitigation work, that are both supported through an accompanying mode of work: auto-learning. These forms of work at the micro (individual and interactional) level, are enabled through modes of communicative interaction, not just strategic action. Further, this work mediates between the influencing factors and the knowledge sharing of the alliances in an iterative and recursive manner. Our findings thus contribute to showing how knowledge sharing is enacted in inter-organizational alliances, by highlighting the significance and dynamics of the micro-level social and cultural practices of knowledge-sharing work.     

Successfully Managing the Sociocultural Integration Process in International Acquisitions: A Qualitative Analysis of Canon's Acquisition of Océ

Based on a qualitative research approach that comprises in‐depth, semistructured executive interviews, employee observations, company data and external media accounts, this study analyzes the large‐scale acquisition of the Dutch Océ N.V. by the Japanese Canon Inc. Despite their significantly different national cultural heritages and considerably contrasting organizational cultural practices, both companies were able to efficaciously manage the sociocultural integration process and so successfully completed the acquisition. Building on a marriage metaphor model for sociocultural integration in international mergers and acquisitions, this study sketches out explicit links between national cultural value orientations and the respective organizational cultural practices, and discusses key success factors for each of the three stages of the acquisition process (i.e., preacquisition, closing, and postacquisition stages). This article further examines the interconnectedness of these key success factors across these three stages of the acquisition process by discussing interlocking best practices. In so doing, this study provides a more dynamic and encompassing account of the key factors that determine the success of the sociocultural integration process in international acquisitions. Theoretical and practical implications are discussed. © 2016 Wiley Periodicals, Inc.     

The Interplay of Project Control and Interorganizational Learning: Mitigating Effects on Cultural Differences in Global,Multisource ISD Outsourcing Projects

Research into global, multisource, information systems development outsourcing projects has uncovered management challenges, including cultural differences on multiple levels. While control mechanisms and interorganizational learning have been shown to contribute to the mitigation of cultural differences in such projects, a gap persists regarding the effect of the interplay between these mechanisms. This study employs an exploratory single-case study design to analyze how formal and informal control mechanisms and interorganizational learning interact and thus contribute to the mitigation of cultural differences in global, multisource, information systems development outsourcing projects. With the key finding that the influence of informal controls and interorganizational learning on formal controls changes over time, this research helps expand the domain of control dynamics in global IS projects. This study also contributes to literature on ways to handle cultural differences in global, multisource, IS outsourcing projects.     

How market orientation and outsourcing create capability and impact business performance

For most firms, developing the capability to compete and perform is crucial. The literature suggests that market orientation and outsourcing are two such sources for building capabilities in the marketplace. However, the relative contribution of market orientation and outsourcing to capability and superior business performance is unclear. To bring clarity, two pathways through which market orientation and outsourcing build capability and enhance business performance are proposed. Using data from foreign and Indian firms, the results indicate that both market orientation and outsourcing contribute to building capability, and that outsourcing further contributes to business performance. Also, it was discovered that low‐risk market‐oriented and high‐risk outsourcing firms experienced a positive impact on business performance. The implication of these results for managers is that market orientation and outsourcing can be complementary tools in their efforts to build capability, enhance business performance, and manage risky environmental conditions. © 2009 Wiley Periodicals, Inc.     

Intra‐stakeholder alliances in plant‐closing decisions: A stakeholder theory approach

This article discusses plant‐closing decisions by multinational enterprises (MNEs) applying a stakeholder theory approach. In particular, we focus on the emergence of “intra‐stakeholder alliances,” that is, alliances among the various stakeholder groups of a specific corporation. We analyze the emergence of stakeholder alliances in reaction to MNEs' decisions to terminate production locally and discuss their influence on the outcomes of such decisions. Our research is inspired by two exceptional case studies of two multinational breweries that announced their decisions to close niche breweries in small towns in Italy and Belgium. In both cases, the initial decision was ultimately reversed through the actions of intra‐stakeholder alliances. We combine insights from stakeholder theory and the social movement literature to analyze the action and influence of intra‐stakeholder alliances in seven cases of plant‐closing decisions. We conclude by formulating four general propositions that can provide guidance to MNE management in plant‐closing decisions. Our findings extend managerial stakeholder theory, show how this approach can improve strategic management analysis, emphasize the importance of the relationships among (local) stakeholders in the (global) value‐creation process, and shed light on the collective action and influence of intra‐stakeholder alliances.     

The Influence of Partner Knowledge Complementarities on the Effectiveness of IT Outsourcing

Despite the importance of knowledge complementarities to inter-firm cooperation, few researchers in information systems (IS) have examined, to date, the construct of knowledge complementarities (KC), and none have examined its role in the success of IT outsourcing alliances. In this paper, we distinguish between potential knowledge complementarities (PKC) and synergistic value, which comprise KC. PKC is conceptualized as a multidimensional construct encompassing knowledge types (similar and specialized) and knowledge domains (business and IT). Further, we examine the extent to which PKC between the client and the vendor promotes success in IT outsourcing alliances. This research also includes relative absorptive capacity because it is relevant when complementary knowledge flows between organizations. We used data from a field study of 81 firms in Korea to test the proposed model. Our findings indicate that each dimension of PKC contributes uniquely to knowledge complementarities. The results also show that PKC is significantly associated with IT outsourcing effectiveness. Relative absorptive capacity is found to be a moderator between PKC and IT outsourcing effectiveness. The theoretical and practical implications of these findings are discussed in the paper.     

The negotiator’s power as enabler and cultural distance as inhibitor in the international alliance formation

We examined how the negotiator’s power, the explorative–exploitative purpose and cultural distance interact in the negotiation for an international business alliance formation. Our participant observation in some several events of negotiation suggests that the executive’s power plays an enabling role in the negotiation for alliance formation. However, cultural distance between the negotiating parties in the international business context hampers the success of the negotiation. In particular, person power supports the explorative alliance purpose. The explorative alliance embodies technical and behavioural uncertainty. On the other hand, position power supports the exploitative alliance purpose. The exploitative alliance purpose more aptly embodies behavioural uncertainty than technical uncertainty does.Cultural distance has a high negative influence on person power and the explorative alliance, and person power and the explorative alliance indicate high uncertainty. In comparison, cultural distance has a negative influence on position power and exploitative alliance, and position power and exploitative alliances indicate low uncertainty. In other words, cultural distance matters more in the person–explorative combination than it does in the position–exploitative combination. The main assumption is that cultural distance has adverse effects on both power and tasks in the negotiation. However, the notions of power and purpose do not influence the effect of national cultural differences.     

The evolution of interorganizational relationships in emerging ventures: An ethnographic study within the new product development process

Emerging ventures rarely have the resources they need, which often force them to reach beyond their boundaries to access these resources. While the field has acknowledged how critical external relationships are in the emergence process, we lack an understanding of how these relationships evolve. Drawing on fourteen longitudinal case studies, this article begins to fill that gap by examining how emerging ventures use interorganizational relationships to discover, develop, and commercialize new products. We found that emerging ventures tended to establish outsourcing relationships early and that many outsourcing relationships progressed into alliances. This suggests that these early relationships are dynamic, evolve through the emergence process, and may be critical to the successful emergence of a venture. We also discovered that many entrepreneurs developed strong socioemotional bonds with their alliance partners. Unexpectedly, our study revealed that in many cases these socioemotional bonds clouded the entrepreneur's judgment of the partner's abilities and led to problems that threatened the venture's survival.     

Hidden influences in international negotiations: The interactive role of insecure cultural attachment,risk perception,and risk regulation for sellers versus buyers

This research examines the previously unstudied role of cultural attachment in international negotiations. Specifically focusing on the fearful attachment style, this article reveals the intricate interaction of cultural attachment, risk perception, and risk regulation on negotiators' ability to claim value in international negotiation. Supporting our theorizing based on cultural attachment and prospect theory, findings show that risk‐averse sellers with fearful attachment to their national culture perceive greater risk and in turn are more motivated to regulate risk through relationship‐building with their counterpart (Study 1). Moreover, these individuals achieve lower economic gains when they regulate relational risk by making fewer threats to walk away (Study 2). We discuss the implications and the importance of understanding one's attachment to own national culture as its interplay with role and risk mechanisms impacts effectiveness in international negotiations.     

International strategic alliances and national culture: Mapping the field and developing a research agenda

This study focuses on the role of national culture and cultural distance (NC/CD) in international strategic alliances features, management, and evolution. Our integrative literature review combines the results of a Multiple Correspondence Analysis with an in-depth reflection derived from the research team’s thorough study of the selected articles. The key trends within the field are identified and represented in a proximity map. The resulting four thematic regions are deeply analyzed in terms of content and dynamics. Additionally, the study identifies research gaps and proposes avenues for future research.     

The Outsourcing of Research and Development in Global Markets: Evidence from France

The pace of technological change, the increasing need for multidisciplinary competences and the rising costs of innovation have contributed to the global expansion of technological activities, including the international outsourcing of research and development (R&D). This paper shows that firms involved in international outsourcing of R&D are of a particular kind: they are highly outward oriented, more productive and R&D intensive. Furthermore, firms with patents are more intensely involved in this activity. Our results also suggest that the outsourcing of R&D in global markets by French firms is motivated by technology sourcing rather than cost‐saving interests.     

Aesthetics in displacement – Hmong,Somali and Mexican home‐making practices in Minnesota

Personalizing a residential environment has long been recognized among the dimensions of home. Little research though has focused on understanding the home‐making process of aesthetic construction under conditions of displacement. Questions still abound: What does the notion of aesthetics entail in displacement? Do immigrant groups construct a sense of difference in the home, and if so, how? And, what can impede their efforts? Answering these questions sheds light on the opportunities that arise when interdisciplinary connections between architectural, housing and consumer studies are formed. Using data from in‐depth interviews conducted in the homes of three displaced groups now living in Minnesota (Hmong, Somali and Mexicans), this paper explores the above questions and proposes theoretical and practical directions for supporting diverse housing needs. Delving into the living and socializing areas, the discussion uncovers the material and immaterial forms that aesthetic constructions can take: from decorative objects to colours, textures, materials, light levels, furniture placement and type as well as sound and smell. Interviewees varied in the number of cultural expressions they employed and degree to which they invested time, energy and funds to personalize their homes. Their efforts though were often purposive: a means to connect to a homeland, pass down one's cultural traditions to future generations, foster alliances with others from the same cultural group and a form of constructing difference. Particularly insightful are the impediments those interviewed endured in constructing an aesthetic they resonated with. Factors like spatiality, religious beliefs, regulations, income limitations, construction norms and availability of objects to purchase often suppressed their attempts to transform the spaces they lived in into places they can relate to, threatening in the process the group's cultural identity definition and creating stress in their lives. Given that home‐making is found to be inextricably tied to consumer studies through behaviours like purchasing products, the paper closes with the implications of rethinking aesthetics as well as directions for future research.     

National Security Export Control Regimes: Determinants and Effects on International Business

Countries restrict exports for a number of reasons ranging from national security, foreign policy to the preservation of scarce resources. Most of the restrictions are imposed on military and high‐technology products. This article focuses on national security controls exercised on dual‐use goods, that is, commercial products with current or potential military applications. The article develops a typology of paradigms for national export control regimes: high state–low business, low state–high business, high state–high business, and low state–low business. It then introduces a theoretical model of the economic and political determinants and effects of such paradigms. The study presents national case studies and examines the effects of the four paradigms on international business. The article fills important gaps in our understanding of national export control regimes and their implications for managers of international business firms. © 2016 Wiley Periodicals, Inc.