Marketing ethics: Some dimensions of the challenge

We should seek an ethic internal to marketing arising from marketing's societal function, rather than imposing some add-on ethic. This suggests that marketing should enhance the information and the freedom the potential customer brings to the market transaction. Defining and achieving this information and freedom is difficult, but marketers suggest that the market itself drives out major violators, a suggestion less persuasive concerning increasingly complex goods and services. Marketing also is tempted to appeal to our baser, darker side. These problems are better addressed through self-regulation guided by a vision of advertising and business in the service of society, and by the marketer's own sense of integrity than through external regulation. Paul F. Camenisch is Professor and Chair of Religious Studies, DePaul University. His work currently concentrates in business, professional and medical ethics, in which he has published numerous articles and Grounding Professional Ethics in a Pluralistic Society (Haven Publications, New York, 1983).     

Marketing ethics and education: Some empirical findings

This study explores possible links between educational background and ethics among marketing professionals. Data from two surveys of members of the American Marketing Association suggest that marketing professionals with master's degrees and higher are similar to their less educated counterparts in both their ethical standards and their intended ethical behaviors. Marketers with business degrees, however, have lower ethical standards than do graduates of non-business programs, though they report behavior as ethical as that of their non-business educated peers. Business schools may be producing cynics likely to accept marginal behaviors of colleagues though not likely to engage in such behaviors themselves.Sharyne Merritt is Professor of Marketing at California State Polytechnic University, Pomona, and a consultant in the areas of marketing and survey research. She has a Ph. D. in Political Science and was a Visiting Scholar at UCLA's Graduate School of Management. She has lectured and published widely in the fields of marketing and social issues.     

Marketing ethics: a comparison of American and Middle-Eastern marketers

This study compares the moral philosophies, ethical perceptions and corporate ethical values of American and Middle-Eastern marketers. Hypotheses are developed on the basis of their respective national and organizational cultures. Using a sample of marketing practitioners from both countries, empirical support is found for the hypothesis that Middle-Eastern marketers are more likely to be idealistic than their American counterparts. However, no significant differences are found on the relativistic dimension of moral philosophy. Also, American marketers are found to have higher ethical perception than Middle-Eastern marketers. Finally, contrary to our hypothesized direction, some support is found to indicate that Middle-Eastern marketers are more likely to have higher corporate ethical values than American marketers. Implications of the findings are discussed.     

The business of ethics and the ethics of business

This is an essay in personal business ethics of executives as distinguished from the institutional ethics of corporations. Its purpose is to give practical moral guidance to executives for the conduct of their lives both as corporate decision-makers and as human beings. The pivotal concept in this model of personal business ethics is a direct appeal to the self-interest of executives in their being moral. Our thesis is that generally there is a twofold return on investment in ethics (ROIE) for executives. The first one is related to employee output: by becoming a self-actualizing moral type, executives indicate commitment to excellence. Accordingly, they so manage employees that the latter can also live up to their full potential and excell. And that would increase corporate productivity and product or service quality. The second payback of morality is personal: fully developed, self-actualized managers are generally happier people than those whose growth has been arrested. In brief, moral self-actualization is the same as commitment to excellence and there is a payback in being the best. Return on investment in ethics and return on investment in excellence can both be abbreviated as ROIE. We accomplish the purpose and establish the thesis of this essay by seeking answers to the following questions: What business does ethics have in business? What business does business have in ethics? Is there a return on investment in ethics for executives? and Does being moral help executives become more effective managers? In sketching answers to these questions, we first show why executives need a personal business ethics especially in today's world. Then, we sketch the nature of ethics and of business. After these introductory materials, the body of the paper argues for a personal business ethics for executives by correlating elements of management theory with ethics. Specifically, it links a theory of employee motivation with a scale of values, management character types with moral types, and management leadership styles with morality. Then, the practical technique of life by objectives (LBO) is explained. It can help executives manage their lives more effectively in both the business and ethical sense. We conclude by explaining ideals of excellence which can guide executives in their work and development both as managers and as human beings.     

Theological ethics and business ethics

Philosophers have constituted business ethics as a field by providing a systematic overview that interrelates its problems and concepts and that supplies the basis for building on attained results. Is there a properly theological task in business ethics? The religious/theological literature on business ethics falls into four classes: (1) the application of religious morality to business practices; (2) the use of encyclical teachings about capitalism; (3) the interpretation of business relations in agapa-istic terms; and (4) the critique of business from a liberation theological point of view. Theologians have not adequately addressed the questions of whether there are particular theological tasks in the field as they define it, and whether, if they define it, the theological definition is different from the philosophical.     

精准营销和社群营销将是互联网营销的主流——访百度广告部总监李峰

百度还是那个百度，凭借他我们可以在网络资讯的海洋里直接命中目标，且无孔不入；百度已经不是那个百度，搜索大鳄百度的角色开始多元化，已经超越了单纯的搜索引擎网站。百度正在积极架构搜索社区，将未来发展方向定到了“社区生活”。最新的相关数据也表明百度的努力已经初见成效。百度是如何挖掘社区的商业价值的？精准营销如何实现？为此我们特意采访了百度广告部总监李峰先生。[编者按]     

区域市场营销与企业市场营销的关系研究

在全球化时代,经济、社会、文化、人才等资源的区域化乃至全球化流通以及"产业集聚"使得区域必须运用营销思想来进行规划和运营。而区域市场营销与企业市场营销在营销实质上是相同的,都是以顾客为中心,围绕着顾客的需要和愿望来开展的营销活动,都要面临市场竞争并借助促销手段来追求双赢结果;但在具体操作上,二者既有联系又有区别。     

奥运营销和擦边球营销

2008奥运会即将来临，“奥运营销”俨然成为中国营销的必修课，而具有中国特色的市场经济又催生了大批的“非奥运营销”，这些所谓的“非奥运营销”实际上存在着可怕的误区，在误导着众多中小企业进行错误的营销，今天我们就来谈谈“奥运营销”和“擦边球营销”。[第一段]     

绿色营销、公益营销和社会营销的比较分析

绿色营销、公益营销和社会营销都是对传统营销观念的发展和修正,符合企业发展的基本规律。其中社会营销的内涵最为丰富,是和传统营销观念相对应的一种新的营销观念;绿色营销源于社会营销;公益营销是社会营销观念指导下的营销方式的创新;三种既有密切联系又各有侧重。不同的营销形式,在为企业营销行为提供新的选择的同时,也给企业提出了新的社会要求。一个理性的企业,在营销形式的选择上,应结合企业自身的具体情况,根据企业生产经营的发展阶段和企业所处的内外部特定环境,科学理性的选择有效的营销行为。     

Enhancing Arthur Andersen business ethics vignettes: Group discussions using cooperative/collaborative learning techniques

Arthur Anderson & Co. has made a significant contribution to assist and encourage the teaching of business ethics. They provided assistance initially through workshops and curriculum materials; currently they are using campus coordinators to disseminate information and materials. The curriculum materials can be used by the instructor to assist students in practicing their moral reasoning skills and cover four academic areas: Accounting, Finance, Marketing, and Management. These materials include business ethics video vignettes, suggestions on presentation methods, guidelines for implementing a stakeholders' analysis approach to ethical reasoning, and possible discussion questions. The vignettes present ethical dilemmas that persons may encounter in entry level positions. We have used the vignettes, the accompanying discussion questions, and the suggested stakeholder analysis in class presentations. This paper presents a discussion of the basic concepts associated with cooperative learning, an example of the implementation of cooperative learning techniques using the Arthur Andersen Accounting Ethics Vignettes, and empirical results of the influence of these particular group discussions on the students' ethical responses. We did not attempt to measure whether the individuals' moral levels changed, but whether the group discussions stimulated any changes in the students attitudes toward the particular ethical dilemma they viewed.Lucia E. Peek is Associate Professor of Accountancy at Western Illinois University. She has published articles inAuditing: A Journal of Practice and Theory, Public Personnel Management, Management Accounting, Illinois Issues, The Accounting Instructor's Report, andThe Bulletin of the Association for Business Communication.George S. Peek is Associate Professor of Accountancy at Western Illinois University. He has published articles inManagement Accounting, Kent/Bentley Journal of Computers and Accounting, The Accounting Instructor's Report, The Bulletin of the Association for Business Communication, Journal of Education for Business, andComputers in Composition.Mary Horras is Instructor of Accountancy at Western Illinois University. In 1991 she was awarded the Arthur Andersen/Richard E. Claire Faculty Development Award for Outstanding Beta Alpha Psi Faculty Advisor. She has published an article in theCollege Student Journal.     

Economics and ethics

Business theory and management practices are outgrowths of basic economic principles. To evaluate the proper place of ethics in business, the meaning of ethics as defined by economic theory must be assessed. This paper contends that classical economic thought advocates a nonethical decision-making context and is not functional for a modern complex, interdependent environment. Bernard J. Reilly, Professor of Management and Health Policy, came to Widener in September of 1980. Since coming to Widener he has published and presented over 90 professional papers in the fields of management and health administration, in such journals as Academy of Management Review, Inquiry, Journal of Health Politics Policy and Law, Human Relations, Hospital and Health Services Administration, Social Science and Medicine, Personnel, etc., and at several national conferences on organizational behavior and health policy. He is presently working on two books, the first on modern management principles, and the second on corporate business ethics. Recently, Dr. Reilly was awarded the Christian R. and Mary K. Lindback Foundation Award for distinguished teaching. Forthcoming articles will appear in Business and Professional Ethics Journal and Technology Management. Myroslaw J. Kyj, Associate Professor of Marketing at Widener University, has been involved in the research areas of the use of customer service in competition, pre-conditions for marketing channels and the inter-play between marketing, ethics, and social responsibility. Dr. Kyj has recently published several articles in such journals as Industrial Marketing Management, International Journal of Physical Distribution and Marketing, Journal of Services Marketing, Journal of Business and Industrial Marketing, and a forthcoming article in Business Horizons.     

论网络营销与传统营销的整合

基于互联网的网络营销正在改变着企业的营销模式。面对着新旧两种营销模式的碰撞,应采取怎样的策略成为即将跨入网络经济时代的企业所必须认真思考的问题。既不能固守传统,被新事物所抛弃, 又不能盲目轻信,随波逐流。唯有将新旧两种营销模式实现整合才能使企业在新经济时代获得新的优势。     

The Role of Marketing Research and Decision Systems in the Marketing Process

No abstract available for this article.     

The Service-Dominant Logic of Marketing and Marketing Ethics

Abela and Murphy (J Acad Mark Sci 36(1):39–53, 2007) examined Service-Dominant (S-D) logic (Vargo and Lusch, J Mark 68(1):1–17, 2004) from the viewpoint of Marketing Ethics and concluded that whilst S-D logic does not have explicit ethical content, the Foundational Premises (FPs) of S-D logic do have implicit ethical content. They also conclude that what may be needed to make the implicit more explicit is the addition of another FP. The aim of this article is to explore whether S-D logic needs to be modified, if one wishes to construct a theoretical framework for analysis of Marketing that has ethical considerations fully integrated. We critically evaluate the claim that the FPs are inherently ethical and conclude that S-D logic should be modified. We offer an additional FP for consideration that relates to the role of personal and societal values in the co-creation of value. This FP is necessary because of the role that the ethical positions of actors play in exchange behaviour. However, it should be pointed out that whilst the article explores the ethical potential of S-D logic it does not privilege any particular ethical position or code. These concerns will be addressed in subsequent articles: the aim here is to establish the underlying rationale for including an explicit commitment to ethics in S-D logic.     

后金融危机时期基金营销创新与营销风险管理

开放式基金的市场营销环节非常薄弱,制约了基金业的发展。后金融危机时期,基金业市场竞争更加激励,基金的营销能力成为基金公司核心竞争力的重要组成部分。本文分析了基金营销中的主要问题,提出建立基金业品牌营销、社会营销、关系营销、文化营销等多元化营销理念。只有在此基础上对营销策略进行全方位的改革和创新,才能打开基金营销的新局面,有效提高基金公司的核心竞争力。针对基金营销过程中产生的主要风险,提出了建立健全基金营销风险管理机制的相关建议。     

责任识别:品牌营销成功之利器

<正>优胜劣汰,适者生存。经历了大半个世纪的品牌征战,21世纪已经超越了"产品识别",成了品牌至尊的年代。但品牌竞争的硝烟给人们留下了不少教训和启示,那     

Examining the Relationship Marketing,Marketing Productivity Paradigm

Abstract

The authors examine the relationship marketing research literature and identify three schools of thought regarding relationship marketing. The Inter-organizational, customer relationship, and customer valuation research perspectives are described and representative studies are discussed. The predominant conceptual approaches to marketing productivity in the research literature are identified and described. The shareholder value model of Srivastava, Shervani, and Fahey (1998) is selected as the most useful conceptual framework linking relationship marketing and marketing productivity. The linking constructs of customer equity and brand equity are identified as the critical conceptual connections between relationship marketing and marketing productivity. A research agenda is suggested, covering both conceptual and operational issues for further development of both relationship marketing and marketing productivity.     

营销决策与企业营销环境的适配研究

<正>一、引言任何事物的存在和发展都离不开特定环境的影响,企业既是一种以盈利为目的的经济组织,又是生存于一定环境中的人造“生命体”。它同其他生命体一样,要在一定的环境中经历诞生、成长、衰弱和消亡的过程。