EDITORIAL

Abstract

This study examines the use of environmental forecasting during the strategic planning process in private city clubs. Key internal and external environmental factors were identified that impact city clubs and the club industry. Strategic planning practices and influencing factors were studied in four city clubs, in North Carolina and South Carolina, utilizing the qualitative research method of structured personal interviews, and the survey method of quantitative research. Numerous factors influenced the strategic planning process of three clubs, including consultants, employees, board members, trade associations and trade reports. One club, which did not conduct strategic planning, is struggling to survive. Environmental issues influencing these clubs were: technological, social, and economic. Each club's business was significantly affected by the business climate of the city in which it resides.     

Environmental Forecasting and Strategic Planning Practices in Country Clubs

ABSTRACT

This study was designed to determine the extent to which private country clubs utilize environmental forecasting in their strategic planning activities. Also identified were key environmental issues that affect the country clubs' ability to plan strategically within the constraints imposed by their boards and general memberships. General managers from four country clubs in North and South Carolina were queried using a combination of personal interviews and survey questionnaires. Three of the four clubs surveyed practiced strategic planning to some extent, utilizing a variety of influences and participants in the process. Human resource issues were a major concern faced by all of the clubs surveyed. Each club also rated economic, technological, and ecological issues as most important to their clubs' success.     

A History of Machine Gambling in the NSW Club Industry

ABSTRACT

This article documents a history of the NSW club industry, with particular emphasis on its evolution to a major contemporary operator of gaming machines at state, national and international levels. It argues that three conditions of club registration-their not-for-profit status, membership requirements, and social benefit objectives-have been instrumental for clubs in gaining and maintaining dominant rights to machine gambling in NSW. These three features of clubs traditionally have underpinned their legitimacy as major providers of machine gambling, reflecting prevailing government policy that linked legalised gambling to social benefit. However, the substantial revenues that accrued from machine gambling, amidst an absence of competition, fuelled an expansion of the club sector that was neither predicted nor planned, with many clubs growing dramatically in assets, membership and facilities. The original club goals of promoting and pursuing the social purpose and community benefit for which they were established became superseded by an emphasis on expansion, market share, and profits. More recently, increased competition for the gambling dollar, reflecting a shift in government policy towards economically driven stimulation and expansion of commercial gambling, has further entrenched the commercialisation of clubs in their machine gambling operations, subordinating their social agenda to economic interests. This change in focus by club management has diminished the social contract that exists for clubs to operate gambling for community benefit, the very basis of the clubs' legitimacy as major providers of machine gambling. Indeed, the implicit assumption that social benefit was built into club machine gambling has allowed the clubs to exploit their position of market dominance in a way that exacerbates the negative social impacts of their core product.     

Critical Success Factors for Business Tourism Destinations

Abstract

Business tourism is a highly lucrative but competitive sector of the tourism industry which has led many destinations to implement strategies and invest in infrastructure and human resource developments. National and regional capital city status gives additional kudos to a destination. This paper presents critical success factors for business tourism destinations developed from four case studies of successful UK business tourism destinations through stakeholder interviews and explores how Cardiff should exploit its national capital city status to support its business tourism offer. The critical success factors for business tourism destinations include: leadership; networking; branding; skills; ambassadors; infrastructure; and bidding. These will inform an action plan to develop and shape Cardiff's business tourism offer and position Cardiff amongst the UK and Europe's major business tourism destinations.     

The Ethical Judgment of Private Club Senior Executives

ABSTRACT

The purpose of this study is to investigate effects of working experience and organization size on ethical judgments on ethical issues among senior private club executives. Senior club executives at small and large private clubs were given five vignettes, representing ethical dilemmas in five categories of ethical behavior identified by previous researchers. They were asked to determine whether each issue was a question of ethics or not (N = 413). The multivariate analysis of variance results indicate that senior executives working in the large-sized club with more than 20 years’ hospitality working experience tend to make higher ethical judgments on ethical issues.     

Examination of the adoption of augmented reality: a VAM approach

ABSTRACT

Despite the growing importance and popularity of augmented reality (AR) technologies in hospitality and tourism, little research to identify the degree of user adoption, particularly in the business travel sector, has been conducted. Based on a questionnaire administered to 161 stakeholders attending two international conferences in Hong Kong, user experiences and adoption intention were examined and analyzed through structural equation modeling. Adoption was explored using a value-based adoption model. AR adoption is affected by its perceived value to which the benefits of usefulness and enjoyment contribute, along with newly identified components of technicality and captivating inputs.     

Human resource management responsibilities in private clubs

ABSTRACT

Private clubs have long been considered a unique segment of the hospitality industry. Clubs are different than other types of hospitality enterprises in many respects, including their ownership, revenue sources, management, and specifically, in the management of human resources. This article focuses on how human resources are managed in one regional chapter of the national association of club managers (New England). First, a focus group of club managers in New England was conducted. Next, a survey was conducted of club managers belonging to the New England chapter of the Club Managers Association of America. Findings suggest that very few clubs have human resource directors; responsibilities tend to be delegated through the organization; clubs have certain human resource management challenges associated with not having a human resource director; and general managers are actively involved in the management of human resources.     

Key managerial and financial accounting skills for private club managers: Comparison to lodging managers

ABSTRACT

This study provides empirical evidence of the comprehensive accounting skills by financial executives across the United States, and Canada believed important to private club general managers. This study’s purview extends to identify any significant differences or similarities in the accounting skills between the private club and lodging managers. Four hundred and one responses (211 from clubs and 190 from hotels) were received. The most critical accounting skills for club and lodging managers are understanding operating budgets, capital budgets, income statements, and analyses of variances. When comparing the accounting skills to managers between clubs and hotels, the ranks of importance are similar. The findings provide theoretical and practical implication for hospitality researchers, managers, and educators.     

When tradition meets the new technology: An examination of the antecedents of attitudes and intentions to use mobile devices in private clubs

Mobile technology increasingly permeates the social fabric of the contemporary society and the business models of hospitality organizations, including the private club industry. Using data from a nationwide sample of members of private clubs in the United States, this research examined the manner in which system beliefs (i.e., usefulness, ease of use), subjective norms, and facilitating conditions influence club members’ attitudes and intentions to use mobile devices to make reservations for activities/facilities in private clubs. It was found that usefulness and subjective norms have an impact in developing attitudes, which in turn influence club members’ intentions to use mobile devices in clubs. Being the first study to examine the development of attitudes and intentions toward mobile technology in a club context, this study brings important theoretical and practical contributions.     

Developing a competency model for private club managers

The purpose of this study was to examine the psychometric properties and factor structure of the competency model for private club managers. This study developed and identified a valid and reliable model for managerial competencies that can be applied to private club managers. A total of 596 club managers responded to the survey, and the respondents were randomly divided into two subsamples: sample A was used for the exploratory factor analysis (EFA) and sample B was used for the confirmatory factor analysis (CFA). EFA resulted in 58 items, consisting of 10 dimensions, and the CFA confirmed the 10 dimensions of managerial competencies model (51 items), consisting of (1) golf, (2) facility maintenance, (3) human resources–legal, (4) leadership–interpersonal, (5) food and beverage, (6) club governance, (7) sports and recreation, (8) accounting, (9) marketing, and (10) strategic management. A model was developed in order to further understand important managerial competencies needed for managing a private club operation in the United States. This model can be used to update certification requirements and professional development programs for club managers, as well as update university curricular offerings.     

‘It’s a Harsh Fact of Life with the RMA’: neo-liberalism and the realities of community sports facility development by the private sector in New Zealand

Despite the importance of facilities as primary sites for delivery of leisure and sport services, there has been a scarcity of academic literature on the provision of community sports facilities and the processes through which they are developed. In particular, this paper provides empirical analysis of leisure facility provision with a focus on practice and experience of policy and planning actors. By employing a case study approach and semi-structured interviews, the study identified a sharp contrast between the discourse of neo-liberalism and the realities of a highly regulated environment for the private sector under a national legislation of New Zealand, namely the Resource Management Act 1991. While both public and private actors recognised benefits of the resource consent process in mitigating the negative environmental impacts and facilitating public input, the findings also revealed its potential impediments to both private and philanthropic developments and their potential resultant benefits to communities and social citizenship due to its costly, restrictive and undifferentiated nature. Consequently, the paper suggests that future research needs to examine empirical evidence of how social citizenship and citizen engagement are enhanced by both public and private sectors through planning and development of community sports facilities and services.     

Building social capital in a divided city: the potential of events

Abstract

It is widely held that social capital can help build sustainable communities, yet researchers agree that further research is needed to fully understand the social dimensions of sustainable development. In event settings, understanding how social capital is formed remains limited. This paper addresses this issue by examining the extent to which the UK City of Culture 2013 (CoC13) succeeded in building social capital in post-conflict Derry/Londonderry. The authors adopted a case study approach and mixed qualitative methods in the form of in-depth interviews and focus groups. The findings suggest that CoC13 helped to generate both bonding and bridging social capital, however, while intra community bonds were strengthened, exclusivity was also fostered. More positive were the examples of bridging capital cultivated across communities, particularly between young attendees, and between event organisers, with cooperation building trust and goodwill between volunteers. Some of the cross community relationships developed have been sustained. However, the lack of legacy planning has meant that the long-term social goals have not been met. In summary, the study suggests that in a post conflict society, events can help build social capital. However, in the absence of legacy planning, the benefits gained may soon evaporate.     

Diversity in a democracy: Expanding the recreation opportunity spectrum

Abstract

Diversity in tastes among the public for outdoor recreation has been a consistent finding from more than two decades of research. A number of planning and management systems have been designed to accommodate this diversity. The most recent and highly developed design has been the recreation opportunity spectrum, which suggests, among other things, relatively standard relationships between recreation setting conditions to produce a variety of opportunity classes. This paper suggests that these relationships may, ironically, limit rather than encourage potential diversity in outdoor recreation. More liberal interpretation of these relationships is suggested.     

Sustainable Tourism: An Overview of the Concept and its Position in Relation to Conceptualisations of Tourism

Reference to sustainable tourism is now made in most strategic tourism planning documents. Yet, despite its common use, definitional arguments exist over its meaning and subsequent operationalisation. In addition to this, literature on sustainable tourism rarely discusses its development prior to the publication of Our Common Future (World Commission on Environment and Development (WCED), 1987) and its relevance to current conceptualisations of tourism. This paper analyses the context within which sustainable tourism was developed and has recently been conceptualised. It does this by assessing the development of sustainable tourism (with an Australian focus) and proposing a model which incorporates the development of sustainable tourism into tourism. The paper argues that sustainable tourism has traditionally given more focus to aspects related to the environment and economic development and that more focus should be given to community involvement.     

A Thematic Review of Australia's Club Management Magazine

ABSTRACT

This analysis of articles from 1993 to 2003 in Australia's premier club management trade magazine, Club Management in Australia (CMA), the publication of the Club Managers' Association Australia (CMAA), highlights a number of recurring key themes. These are: taxation legislation; employment relations and human resources; gambling, alcohol, smoking, and related social issues; club expansion, innovation and growth; and contribution to the community. This article analyses these themes and discusses the key forces driving change in these areas, while also identifying the viewpoints of club managers. It is concluded that empirical academic research into these themes and the issues pertaining to them is needed. This is especially true of gambling, smoking, and social issues, the effectiveness of new gambling and club-related legislation, and the contribution of clubs to the community. Further research will be required to test the validity of several of the arguments put forward by the CMAA in the articles reviewed.     

Quality Issues in Hospitality Web Site Design and Operation

Abstract

In order to attract and retain online visitors, a hospitality enterprise needs to be mindful of and consider the quality of web site design and interactivity. The fact that the Internet development cycle has given rise to the concept of an “Internet Year” as a three-month period, illustrates the rapidity of technological advancement and underscores the need for benchmarks of quality. Although web sites debuted as a static display of text and images, advanced web authoring tools offer designers an array of dynamic, interactive, and multimedia techniques. The hospitality business web site, once developed as an electronic brochure, has likewise emerged into an interactive collection of important business productivity applications designed to complement the firm's strategic plan. A web site is deemed more effective if it: avoids clutter, restricts extraneous and irrelevant content, and minimizes download time. As the industry seeks to solidify one-to-one customer relationships, through invigorated brand loyalty, web sites are being expected to play a central role. It is for these reasons that quality benchmarks of web site design and operation assume an increasingly important role in corporate strategic planning.     

Qualities and Characteristics Club Managers Look for in Entry Level Supervisors

ABSTRACT

A resume is used as a screening tool by employers and a method of conveying a job applicant's characteristics. This study attempts to discern how certain characteristics, as shown on a resume, influence the decision to contact by club managers. Six hypothetical resumes are developed with different characteristics, such as GPA, coursework, degree, extracurricular activities, and work experience. Managers were asked to evaluate a job applicant based on a single resume. The results suggest the best resume is one showing the following characteristics: a hospitality degree, an above average GPA (> 3.0), demonstrated leadership, and club-related work experience.     

Running Havana: Observations on the Political Economy of Sport Tourism in Cuba

Abstract

Sport tourism is a booming global business that has different costs and benefits for distinctive societies depending upon both global and local socio‐cultural, political and economic factors. With more than 130 officially sanctioned events worldwide, marathon running has developed to become a key feature of the international sport tourism calendar. This paper provides an ethnographic account of the 2005 Marabana – the Havana Marathon. After consideration of some of the central conceptual and historical issues pertinent to sport tourism in relation to the marathon in general, it uses this race and the events surrounding it as a critical window into Cuba’s complex contemporary political economy. Detailed consideration is given to the special conditions that have led to the development of the Island’s sport tourism industry and the consequences of that development in terms of Cuba’s political heritage. What sets Cuba apart from the tourist economies of its Caribbean neighbours is its continued commitment to the economic and political principles of communism and its strained and tense relationship with the United States. The paper concludes by pointing to the social and economic contradictions associated with the development of a tourist economy that is essentially capitalist within a society that is avowedly communist.     

Tourism and community resilience in the Anthropocene: accentuating temporal overtourism

Abstract

Global tourism growth is unprecedented. Consequently, this has elevated the sector as a key plank for economic development, and its utility is deeply embedded in political, economic and social-ecological discourse. Where the expansion of the sector leverages natural and cultural landscapes, this applies pressure to social and ecological underpinnings that if not reconciled, can become problematic. The way this plays out in Australia’s Shipwreck Coast and the wider Great Ocean Road region, especially the implications for community resilience, is the focus. Emphasis is placed on the vulnerability of peripheral coastal areas to development that withdraws from destination endowments, yet fails to provide commensurate economic yield as a suitable trade-off. This is obvious where tourism intensification has led to concerns about the breach of normative carrying capacities. Temporal overtourism driven by seasonal overcrowding is countenanced as emblematic of tourism in the Anthropocene where focus tends to be largely growth-oriented, with much less attention given to bolstering social-ecological resilience, especially community resilience. At stake is the resilience of regional areas and their communities, who in the absence of garnering commensurate economic returns from tourism expansion find themselves in social and ecological deficit.