物流联盟的信任机制研究

良好的信任关系是影响物流联盟绩效的一个关键因素,也是物流联盟保持长期稳定的基础。在分析信任的涵义及信任对物流联盟作用的基础上,通过对物流联盟成员的三种信任类型的研究,本文提出了建立物流联盟信任机制的措施。     

物流联盟企业间的信任博弈分析

物流联盟是为了达到比单独从事物流活动所能取得的更好的效果而在企业间形成的相互信任、共担风险、共享收益的物流伙伴关系,在物流联盟中建立信任关系十分重要。本文认为,物流联盟企业出于企业利益、企业生存发展等方面的考虑,企业之间存在信任关系博弈,通过重复博弈建立起来的信誉是企业联盟发展的价值资源;物流联盟成员企业只有建立在相互信任的基础上,才能在资源共享、优势互补、共担风险的合作方式下,把握市场脉搏,实现联盟企业共同的目标。     

第四方物流分包中信任关系的建立及影响因素

第四方物流提供者与各分包商通过建立良好的信任关系,可促进双方的合作,提高分包的快速反应能力,获得竞争优势,这在第四方物流运作中具有重要的作用。本文主要讨论了第四方物流分包中信任关系的建立机制和影响因素。     

传统产业物流联盟的构建与管理研究——以粮食产业为例

在当前形势下,传统产业构建物流联盟具有十分重要的战略意义,也是其发展的必然趋势.建立物流联盟企业间信任机制,通过相互信赖的关系,强化彼此的信任,有利于联盟合作的持续和粮食物流联盟的长期稳定.     

网络技术时代下供应链成员信任机制的建立

信任是合作的基础.本文将时下流行的网上交易看作一个供应链的功态运作,对不同网上交易模式下供应链成员间之间的关系进行了的关系,探讨了如何在这些供应链成员间建立一个有效的信任机制.     

基于集群式供应链的物流产业集群信任机制研究

集群式供应链是产业集群与供应链结合的新的组织形式,其动态发展对原有的物流运作提出了挑战,使基于物流链整合的物流产业集群成为必然路径;从集群式供应链的视角,提出了基于物流链整合的物流产业集群发展模式,进而分析了信任机制的重要作用以及物流产业集群中建立和维护信任机制的优势。     

物流外包关系中物流服务需求方信任的影响因素研究

文章在国内外文献回顾的基础上构建了研究模型,并进行了实证研究,以探讨物流外包关系中物流服务需求方信任的影响因素及其对信任的作用。研究结论表明:物流服务需求方对以前交易经历的满意度是影响物流服务需求方建立信任的最重要因素,企业声誉和信息的共享是仅次于满意度的影响因素,而对关系进行的投资和合作的时间长度对物流服务需求方建立信任的影响最小或者没有影响。最后根据实证研究结果就第三方物流提供者如何赢得物流服务需求方信任提出了实践建议。     

物流产业集群的信任机制研究与政策启示

物流产业集群是物流产业发展的必然路径。物流产业集群的形成并非偶然,而是具有其自身的规律与内在机理。信任机制是物流产业集群形成与发展的重要动力机制之一。文章首先对物流产业集群以及信任等相关概念进行界定,在此基础上以声誉约束机制为切入点,剖析物流产业集群单次交易中信任的形成机理;其次,利用博弈论相关工具阐释多次交易中信任的形成机理;最后,以相关理论分析为基础,提出促进物流产业集群信任机制形成的相关政策建议。     

供应链战略联盟关系风险及其控制

供应链战略联盟关系是最重要的供应链关系形式,在为供应链战略联盟成员带来对彼此有利的竞争优势的同时,也面临着失败的风险.供应链战略联盟关系风险的形成是多种因素相互作用的结果,为有效控制供应链战略联盟关系风险,确保风险管理策略得到正确执行,应建立信任机制,减少联盟成员之间的交易成本,增强联盟成员之间的合作意愿,提高生产与服务的柔性,降低联盟成员的机会主义行为倾向;进行动态契约控制,预防目标冲突风险,及时发现和规避信任风险、信息风险、激励风险、文化差异风险;建立有效的激励机制,形成联盟成员之间的制衡和监督关系,激发联盟成员的积极性、主动性和创造性,及时发现并解决问题,促进联盟关系的健康发展,提高整个供应链的竞争能力和绩效;增进文化融合,消除联盟成员在信息和认识上的差异,使联盟成员间的目标趋于一致,推动联盟成员间的有效合作,促进联盟关系健康发展.     

关系信任对渠道分销商战略绩效的影响:关系协同的传导作用

关系信任是渠道关系双方合作的基础,同时也对渠道双方的绩效具有重要的影响作用。在关系信任对渠道成员战略绩效的影响过程中,论文认为关系协同在其中起到重要的传导作用。因此论文建立关系信任影响战略绩效作用机制的研究框架,通过对海尔集团家电分销商进行调研和实证,结果显示关系信任对战略绩效有显著的正向影响,关系协同在关系信任影响战略绩效的过程中具有中介效应。     

Hospital trust or doctor trust? A fuzzy analysis of trust in the health care setting

Are interpersonal trust and organizational trust mutually complementary or substitutable in determining patient purchasing intention? To address this issue, we develop a theoretical model to distinguish and test the interrelationship between the two types of trust in the setting of the health care industry. Using multiple regression analysis and fuzzy-set qualitative comparative analysis, we reveal that organizational trust and interpersonal trust are complements rather than substitutes. We also examine how four primary boundary conditions (i.e., trust propensity, perceived behavioral control, price sensibility, and brand awareness) influence the relationships between the two types of trust and purchase intention. Our findings provide unique insights for health care practitioners to effectively manage trust in hospital-doctor-patient relationships.     

Trustworthiness and trust: influences and implications

Abstract

This paper frames trustworthiness as the key upstream construct of trust and recognises that trust operates at two levels in services relationships, with a number of key drivers that are mediated by trustworthiness. Our findings are supported by survey data from customers of UK financial services, with the data points captured over a number of years which allow for fluctuations in trust level.

Empirically we find that trustworthiness impacts both the cognitive and affecting dimensions of trust, with the impact being greatest on cognitive trust. As a result of our findings it is possible for practitioner to implement policies to not only build trust but also deal with issues where there is a need to rebuild it, as in the case of our research setting.     

Mutual Trust Between Leader and Subordinate and Employee Outcomes

Stable and enduring cooperative relationships among people are primarily based on mutual trust. However, little evidence exists about the effects of mutual trust between supervisor and subordinate on work outcomes. To understand better the dynamics of trust in supervisor–subordinate relationships, we examined how mutual trust between supervisor and subordinate is associated with work outcomes. Based on a sample of 247 subordinate–supervisor pairs, multilevel analyses revealed a positive effect of perceived mutual trust on task performance and interpersonal facilitation after controlling for trust in leader and felt trust. In addition, task performance and interpersonal facilitation increased as trust in leader and felt trust or trust in subordinate both increased.     

Dimensions and Levels of Trust: Implications for Commitment to a Relationship

Previous research has found that trust is positively related to commitment in buyer-seller relationships. However, the validity of this finding is questionable because trust has been operationalized in many different ways. For example, prior research has not distinguished among levels of trust (interpersonal or organizational trust) and dimensions or motives of trust (credibility or benevolence). In this study, we distinguish among the levels and dimensions of trust. The results indicate that trust in a sales representative (interpersonal credibility) is more strongly related to commitment than trust in an organization (organizational credibility). In contrast, trust based on organizational benevolence is a stronger predictor of commitment than interpersonal benevolence.     

On consumer trust and product loyalty

Using a multidimensional conceptualization and drawing on previous theoretical frameworks, this study identifies the dynamic relationships between consumer trust and product loyalty, and explores the mechanism, by which these constructs are formed. It further examines the nature and direction of the chain of effects related to the formation of consumer trust and loyalty and their links, all in the context of the core relationship between consumers and firms from the production to consumption, and back to production again. This analysis implies that blind consumer loyalty to a product may lead to the elevation of producer's power and give a blank card for setting prices, adjusting quality and altering services, and ultimately reversing consumer sovereignty. The analysis also implies that consumer satisfaction domain spans much more over and beyond the consumption of a product and the consumer–firm relationship extends way beyond having the product and paying for it.     

Psychological contract violation and customer intention to reuse online retailers: Exploring mediating and moderating mechanisms

This study examines the impact of psychological contract violation (PCV) on customer intention to reuse online retailer websites via the mediating mechanisms of trust and satisfaction. The moderating role of perceived structural assurance (SA) is also investigated. An empirical study conducted among online shoppers confirms the indirect effects of PCV on customers' intention to reuse via trust and satisfaction. The findings also support the moderating impact of perceived SA in the network of relationships. The study underscores the importance of SA as a trust-building mechanism for mitigating the deleterious effects of PCV among online customers, although the role of SA in preserving satisfaction is found to be limited. The findings suggest that online retailers may benefit by investing in SA and addressing the negative effects of PCV proactively rather than simply relying on post-failure service recovery mechanisms.     

Perceived organizational justice, trust, and OCB: A study of Chinese workers in joint ventures and state-owned enterprises

We examine the relationships among perceived organizational justice, trust, and organizational citizenship behavior (OCB) of workers in joint ventures (JVs) and state-owned enterprises (SOEs) in China. We hypothesize different dimensions of organizational justice are related to trust in organization and trust in supervisor, which will in turn affect workers’ OCB. Some of these relationships are hypothesized to be different in SOEs and JVs owing to the differences in management practices and employment relationships between them. Our hypotheses are tested on data collected from 295 supervisor–subordinate dyads in a JV and 253 such dyads in an SOE. The analyses reveal that (1) the positive effect of distributive justice on trust in organization is stronger in JVs than in SOEs, (2) the positive effect of procedure justice on trust on organization is stronger in SOEs than in JVs, (3) the effect of interaction justice on trust in supervisor is similar for both types of organization; (4) trust in organization affects OCB in both SOEs and JVs, and (5) trust in supervisor affects OCB in JVs only.     

Providing a critical service today for tomorrow's consumers: A relational model of customer evaluations and responses in the child care industry

Based on data collected in the important and rapidly expanding child care services industry, this study develops and tests a model that examines the relationships among customers’ evaluations of service performance dimensions, their satisfaction with and trust in the organization, as well as their word-of-mouth intentions and also investigates the role of social status in the proposed relationships. The results show that non-interpersonal (i.e., hard) service quality attributes have a greater impact on customer satisfaction while interpersonal (i.e., soft) service quality attributes have more influence on trust. Word-of-mouth intentions are primarily driven by trust and the hard dimension of service performance. Social status is shown to act as a moderator of many of the relationships in the model. The findings of the study offer important implications for providers of child care and other consumer services that are high in credence qualities.     

The mechanism of trust and distrust formation and their relational outcomes

By incorporating distrust as a distinct entity from trust, the current study proposes a mechanism by which trust and distrust are formed and manifested in behavioral intentions in the context of business-to-consumer (B2C) Internet exchange relationships. Specifically this paper investigates the way consumers’ evaluations of an e-vendor's business operations relate to their judgments of trustworthiness (i.e., competence and benevolence of the e-vendor) and how such judgments shape consumer trust and distrust. This paper also examines two different behavioral intentions (i.e., consumers’ self-disclosure and willingness to commit) as outcomes of consumer trust and distrust. The proposed relationships are tested across two online purchasing contexts, books and clothing. Our framework receives strong support from the data. In particular, results support the proposition that trust and distrust are shaped by different dimensions of trustworthiness, and trust affects behavior intentions differently from distrust.     

EVALUATING THE RELATIONSHIP BETWEEN QUESTIONABLE BUSINESS PRACTICES AND THE STRENGTH OF SUPPLY CHAIN RELATIONSHIPS

While strong relationships are consistently identified as a critical component of successful supply chain collaboration, many firms still engage in questionable business practices that threaten the trust and commitment that exists among trading partners. Survey results from logistics managers at manufacturing firms found that low to moderate levels of questionable business practices occur in relationships with customers and that the occurrence of these practices are related to lower reported levels of trust and commitment between trading partners. The results suggest that reducing questionable behaviors will increase trust and commitment, which should lead to stronger relationships and increased supply chain performance.