人力资源管理的基石--胜任素质模型

胜任素质的评价研究是近30年来管理学、工业与组织心理学、人力资源管理、教育学等学科领域研究的热点问题之一。本文介绍了胜任素质模型的定义、建立流程与方法,并且对于当前出现的一些问题提出了建议。胜任素质模型作为人力资源管理系统中的逻辑起点和重要基础,在人力资源管理管理活动中起着基础性的、决定性的作用,为企业人力资源管理提供了更广阔的视角和新的技术。     

利益相关者价值导向的旅行社核心能力构建

从旅行社的角度出发，分析了旅行社创造核心能力的必要性，介绍了旅行社核心能力的具体内涵，并结合旅行社的行业特点，引出利益相关者价值导向的旅行社核心能力的概念，探讨了培育利益相关者价值导向旅行社核心能力的相关战略。     

人力资源能力柔性研究:基于技能和行为柔性的视角

对人力资源能力柔性的国外文献研究进行了综述,总结了人力资源能力柔性所包含的两大方面:技能柔性和行为柔性,并分析了人力资源能力柔性与企业绩效的关系.     

高校辅导员胜任力研究述评

目前我国高校辅导员胜任力的研究主要集中在三个方面,即胜任力维度划分、胜任力模型的构建和胜任力理论的应用。研究已经取得了一定成果,但有待进一步深化,需要在高校辅导员胜任力模型的开发和基于胜任力模型的高校辅导员人力资源管理实证研究等方面取得更大进展。     

企业核心竞争力审计评价指标体系研究

企业核心竞争力审计是当前亟待研究的一项重要内容。本文在分析了企业核心竞争力构成要素及其内涵的基础上,从核心技术能力、核心管理能力、核心制造能力和核心市场能力四大方面着手,设计了一套由35个具体指标构成的企业核心竞争力审计评价指标体系,并建立其评价模型。     

基于胜任特征模型的人力资源管理新视角

本文首先回顾了胜任特征的兴起及发展以及胜任特征模型建构方法.然后将传统的人力资源管理与基于胜任特征模型的人力资源管理在五个方面作了比较,这五个方面是工作分析、招聘与选拔、培训与开发、绩效管理和职业生涯规划.在比较的基础上,我们发现了基于胜任特征的人力资源管理的优势.最后我们提出了基于胜任特征模型的人力资源管理应注意的事项.     

基于胜任力的高校教师评价探究

基于胜任力的高校教师评价,应借鉴工业组织管理的先进技术,采用职位分析、胜任特征模型、模拟测验和模糊综合评判等方法,以科学评价高校教师的知识、技能、能力和特质。     

拓展中部地区农村消费信贷的实证分析——以湖南省为例

实证分析农村信贷与农民收入增长之间的相关性,认为中部地区农村信贷余额的增加对农民收入增长的作用比较明显。通过剖析湖南农村消费信贷存在的问题,揭示制约农村消费信贷发展的障碍,提出应采取诸如提升农民消费信贷的有效需求、加强金融机构消费信贷的有效供给、完善农村消费信贷的社会环境等措施,以拓展中部地区农村消费信贷工作。     

导游职业能力指标体系构建研究——基于业界、学界双重视角的探讨

以旅游管理专业教师和旅行社工作人员为调查对象，运用文献分析、深度访谈和德尔菲等方法，构建导游人员职业能力体系。研究认为，导游职业能力指标体系分为3层：第一层为目标层，即导游职业能力最终目标}第二层为标的层，包括职业知识、职业技能和职业品质3个层面；第三层为属性层，由18个属性所构成。运用层次分法计算各指标所赋予权重，并对学界和业界两类专家进行比较，结果发现，在职业品质、景点知识、推销或导购等指标上．学界和业界存在显著差异，并对差异产生原因进行了分析．     

制度建设与财政支持:后危机时代的农村社会养老保险——由“碎片化”转为“体系化”

拉动国内消费需求尤其是农村居民消费需求是后危机时代经济增长的主要马车.通过分析后危机时代的农村社会养老保险的“碎片化制度”及其危害,提出政府从财政角度—财政补贴、财政转移支付、财政引导机制、财政预算和财政监督逐步将农村社会养老保险由“碎片化”转为“体系化”,增强农村居民消费信心.     

“90后”高职院校大学生素质胜任力模型的建构

"90后"高职院校大学生素质胜任力是指在"90后"高职院校大学生的成长与发展过程中,能将绩效表现优异的学生与绩效表现一般的学生区分开来的个体特有的和内在的特征。本文采用问卷调查法和行为事件访谈技术对10名"90后"高职院校大学生进行了研究,并辅之以开放性问卷、一般访谈、胜任力特征核检表等手段,在探索性因素分析的基础上,构建了"90后"高职院校大学生素质胜任力模型。该模型包括专业素质、人格特质、身心素质、成就动机、认知特征、适应能力、情绪特性、管理能力与外界支持9个胜任力特征因素群,涉及18项具体素质胜任力特征,其中核心素质胜任力特征8项,基本素质胜任力特征10项。     

人民银行专业技术人才胜任力模型研究

本文从人民银行的履职要求和履职特点出发,以胜任力模型相关理论为依据,结合人民银行专业人才队伍实际,探寻人民银行人才成长的客观规律,进而构建专业人才胜任力模型,旨在为进一步完善人民银行专业人才管理制度提供参考。     

Investigating industry context effects in consumer-firm relationships: Preliminary results from a dispositional approach

Few, if any, past studies have attempted to develop a model to capture and explain industry context variability and hypothesize its effects on consumer-firm relationships. Generally, industry effects are ignored, described, or explained post hoc. Using the notion of consumers' dispositions toward a market, a framework is proposed for understanding the influence of industry context on consumer satisfaction, trust, value, and loyalty in relational exchanges. The empirical results of a survey in two service industries show that industry contexts matter and yield significant direct and moderating effects on consumer-firm relationships. The study underscores the promise of a dispositional approach for providing insights for the theory and practice of relationship marketing, resolvin goutstanding questions, and proposing fruitful areas for further examination. Edwin Nijssen, Ph.D., is a professor of marketing at the Nijmegen School of Management at the University of Nijmegen, the Netherlands. His research interest focuses on strategic and international marketing issues, relationship marketing, brand management, and new-product development. He has published inLong Range Planning, theJournal of Product Innovation Management, Technology Forecasting and Social Change, R&D Management, Industrial Marketing Management, and theJournal of International Marketing and has written several books on marketing strategy. Jagdip Singh, Ph.D., is a professor of marketing at the Weatherhead School of Management at Case Western Reserve University. His primary areas of research include consumer dissatisfaction and trust, measurement issues—including relationships between theoretical concepts and empirical observations— and the effectiveness of boundary role personnel. He has published in theJournal of Marketing, theAcademy of Management Journal, theJournal of the Academy of Marketing Science, Behavioral Research in Accounting, andManagement Science, among others. Deepak Sirdeshmukh, Ph.D., is a visiting assistant professor of marketing at the Weatherhead School of Management at Case Western Reserve University. His primary areas of research include consumer trust and consumer processing of brand information. He has published in theJournal of Marketing, theJournal of Marketing Research, theJournal of Consumer Research, theJournal of the Academy of Marketing Science, and theJournal of Consumer Psychology, among others. Hartmut H. Holzmüeller, Ph.D., is a professor of marketing at the School of Business at Dortmund University, Germany. His research interests include cross-national consumer research and customer relationship marketing. Most of his work has been published in German. His articles also appeared in theJournal of International Marketing, Management International Review, andInternational Business Review.     

Decision-making time in organizational buying behavior: An investigation of its antecedents

This study reports an empirical investigation focusing on the length of time firms take in making major purchase decisions (DMT) and examines antecedents such as buyclass, firm size, decision-making unit (DMU) size, information sources, and size of the consideration set. Data were provided by a national sample of organizations involved in the purchase of telecommunications systems. Findings suggest that firm size, buyclass, DMU size, information sources, and size of consideration set all significantly affect DMT. Antecedent relationships among the independent variables were also largely as expected. This study provides a starting point for a fertile area of research with important implications for organizational buyers and sellers as well as researchers. She holds a B.S. in Marketing and an MBA from the University of California at Berkeley and a Ph.D. in Marketing from Northwestern University. Her research interests are in the areas of technology diffusion and management as well as consumer behavior, advertising, and macromarketing. She has published in theJournal of Consumer Research, Public Opinion Quarterly, Journal of Business Research, Journal of Macromarketing, European Journal of Marketing, IEEE Transactions on Engineering Management, Telematics and Informatics, andJournal of Economic Psychology. She is a member of the Editorial Policy Board of the Journal of Macromarketing and President of the International Society for Marketing and Development. She received her Ph.D. from the University of Nebraska. Dr. Johnson’s research interests focus on interorganizational relationships in marketing contexts, such as distribution channels or business-to-business marketing with emphasis on cross-culture interorganizational marketing relationships. Dr. Johnson’s research has appeared in theJournal of Marketing, Journal of International Business Studies, Journal of Business Research, andCurrent Issues and Research in Advertising, among other journals and conference proceedings. She has also presented her work at a variety of domestic and international conferences. He received his Ph.D. from the University of Massachusetts at Amherst. His research interests are in the areas of pricing, consumer behavior, and marketing research. He is coauthor ofConsumer Behavior: Concepts and Applications, currently in its fourth edition, and his research has been published inDecision Sciences, Journal of Marketing Research, Journal of Business Research, Journal of the Academy of Marketing Science, Journal of Macromarketing, Journal of Retailing, Journalism Quarterly, and other leading journals and publications of professional societies. He holds degrees in engineering and management from India and a Ph.D. in marketing from Northwestern University. Dr. Dholakia’s research deals with technology, innovation, market processes, globalization, and consumer culture. Dr. Dholakia has published over 70 papers in professional journals and proceedings in management, marketing, and technology. Among his books areEssentials of New Product Management (coauthored, Prentice-Hall, 1987).     

An empirical study of innate consumer innovativeness,personal characteristics,and new-product adoption behavior

This article explores the relationships between innate consumer innovativeness, personal characteristics, and new-product adoption behavior. To do this, the authors analyze cross-sectional data from a household panel using a structural equation modeling approach. They also test for potential moderating effects using a two-stage least square estimation procedure. They find that the personal characteristics of age and income are stronger predictors of new-product ownership in the consumer electronics category than innate consumer innovativeness as a generalized personality trait. The authors also find that personal characteristics neither influence innate consumer innovativeness nor moderate the relationship between innate consumer innovativeness and new-product adoption behavior. Subin Im is currently an assistant professor of marketing at San Francisco State University. His primary scholarly interest includes the organizational aspects of innovation, new-product development for marketing strategy, the consumer side of the innovation adoption process, organizational learning in new-product development, moral hazard and adverse selection model, and research methodology using multivariate statistical techniques. His current research projects include creativity in new-product development, market orientation and innovation, consumer innovativeness, entrepreneurship and organizational learning in new-product development, the development of the creativity measure, the validation of the innovativeness measure, and the testing of nonlinear effects in structural equation modeling. He received his Ph.D. from the University of North Carolina at Chapel Hill. Subin worked in banking and semiconductor industries before he joined academia. Barry L. Bayus is a professor of marketing in the University of North Carolina's (UNC) Kenan-Flagler Business School. Prior to joining the marketing faculty at UNC, Barry worked in both industry and academia. He has also served as an expert witness in patent infringement cases involving high-tech products. His teaching and research interests are in the areas of new-product design and development, marketing analysis and strategy, and technological change. His recent research is concerned with the creation and evolution of new markets and the historical evolution of products, as well as new-product development issues such as speed to market, product life-cycle management, new-product preannouncements, product proliferation, firm entry, and exit timing in dynamically changing markets. Charlotte H. Mason is an associate professor of marketing in the University of North Carolina's Kenan-Flagler Business School, where she leads the MBA Customer and Product Management concentration. Her industry experience includes work for Procter & Gamble, Booz, Allen and Hamilton, as well as consulting projects. Her research focuses on the development and testing of marketing models and applications of multivariate statistics to marketing problems. She is currently investigating issues relating to the analysis and use of large customer databases as well as strategic issues surrounding customer portfolio management. Her research has been published inMarketing Science, theJournal of Marketing Research, theJournal of Consumer Research, Marketing Letters, theJournal of the Academy of Marketing Science, and theJournal of Business Research. She is on the review boards of theJournal of Marketing Research and theJournal of the Academy of Marketign Science and is coauthor (with William Perreault) ofThe Marketing Game!, a strategic marketing simulation.     

贫困地区农民专业合作社发展模式的比较研究——以恩施烟叶专业合作社为例

对湖北恩施两个烟叶专业合作社的发展模式比较研究的结果表明,为了发展贫困地区的农民专业合作社,首先要根据本地的实际来发展具有比较优势的产业;其次要根据合作社的实际做出不同的制度安排来保证合作社的运行效率;再次要提升农民素质、培育新型农民.     

我国农村消费市场研究

农村消费是国内消费的重要组成部分,扩大农村消费需求是促进国民经济增长最直接、最快速、最有效和成本最低的方法。农村居民是带动国民经济增长的最大消费群体。我国农村消费市场潜力巨大,因此,如何进一步启动农村消费市场需求具有重要的现实意义。     

市场营销理论在高校管理中的运用

该文分析了高校管理与运作过程中运用市场营销理论的必要性，并从四个方面论证了高校管理中的市场营销战略：第一，制定营销战略是高校发展的前提与基础；第二，运用市场营销手段管理运作是高校提升竞争优势的途径；第三，树立以客户需求为导向的营销理念是高校提高内质形成核心竞争力的保证。第四，采用营销稽核是高校在生存中求得发展的必要手段。     

Anticipation of injurious consumption outcomes and its impact on consumer attributions of blame

The role of expectations in consumer evaluation of outcomes is widely applied in the study of consumers’ postpurchase evaluations. However, the evaluative consequence of relatively unexpected outcomes has received little attention. This study discusses the importance of infrequently occurring negative outcomes in consumer evaluations and then tests the role of their foreseeability in an attributional model. Results suggest that the extent to which a consumer anticipates negative product use outcomes plays an important role in mediating attributions for that outcome to the marketer. Specifically, the model results address determinants of consumer attributions of blame for negative consumption outcomes. Factors such as promoting safety, using warning labels, and providing service as well as consumer risk aversion, product experience, and perceived product danger influence blame both directly and indirectly through the extent to which an unlikely negative outcome is anticipated. His expertise is in the area of product safety and consumer reactions to negative information. His research has appeared in theJournal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Consumer Affairs, Advances in Consumer Research, and numerous other national and regional publications. His expertise is in the area of consumers’ affective reactions and research methodology. His work has appeared in theJournal of Consumer Research, Journal of the Academy of Marketing Science, Journal of Retailing, Journal of Business Research, Advances in Consumer Research, and numerous other professional outlets. Her academic interests are focused on consumer behavior and retailing, and she has been recognized with both college and university teaching awards in these areas. Her research has appeared in theJournal of Consumer Satisfaction/Dissatisfaction and Complaining Behavior, Advances in Consumer Research, The Cutting Edge, and numerous other national and regional publications.     

人力资源管理的传统模式与胜任力模型的比较研究

顺从心理定式导致现有人力资源管理面临困境,基于胜任力的人力资源管理有助于克服上述困境,追寻绩效卓越的胜任力是这种管理理论的核心,但基于胜任力的人力资源管理也面临着挑战.人力资源管理的发展逻辑是追寻辩证的卓越者.