A Shift-Share Analysis Approach to Understanding the Dynamic of the Portuguese Tourism Market

Abstract

The growth in the global tourism market place presents many countries with great opportunities to capitalize on their natural competitive advantages. However, achieving the economic potential of global tourism remains elusive for many countries despite their natural advantages. In this context, Portugal is a case in point. The Portuguese tourism industry is facing some serious challenges that are limiting its potential. This study utilizes the shift-share technique in order to offer Portuguese policy-makers systematic and practical insights into the characteristics of the Portuguese tourism industry in the context of the challenges and opportunities of the global tourism market place. Understanding the dynamics and characteristics of the Portuguese tourism industry in a comparative context is a crucial first step toward formulating a strategy aimed at improving Portuguese competitive standing in the growing tourism market.     

SERVQUAL and PAT

Abstract

Two approaches to measuring the quality of restaurant services are compared, both of which employ the expectancy-discon-firmation paradigm. A SERVQUAL style of questionnaire provided quality measures, which were used to differentiate foodservice establishments, but the data showed several statistical weaknesses, and respondents had trouble contextualizing the questions. Profile Accumulation Technique (PAT) was similarly able to distinguish between different restaurants, and the data had greater internal validity. However this methodology is based upon different assumptions from those underlying SERVQUAL, and there are also implications of cost and expertise. The paper concludes that instruments derived from SERVQUAL cannot claim to apply the theoretical basis of the expectancy- disconfirmation paradigm, whereas PAT is capable of assessing quality according to the paradigm. However, at present it cannot always be assumed that restaurant customers use the expectancy disconfirmation mechanism for evaluating all meal experiences. The advantages and disadvantages of both methods are discussed and implications for further research are identified.     

Convention and Conference Facilities

Abstract

A rigorous statistical analysis indicates that large group bookings are a dominant source for errors in convention and conference facilities. This study demonstrates that the accuracy of the quantitative forecast can benefit from human judgment when an explicit structured process is applied to the judgmental adjustments. It develops and fits a correcting model that simulates managers' predictions. The results suggest that this approach can improve the accuracy of quantitative forecasting models when applied and calibrated to the hotel's specific characteristics.     

Consumer's Perceptions and Adoption of Online Buying for Travel Products

Abstract

This study examines: (a) the relationship between the advantages and disadvantages of electronic travel shopping, in comparison to traditional in-store shopping from high street travel agents, and consumers' perception of the innovation characteristics (relative advantage, compatibility and complexity) of e-shopping, and (b) the relationship between consumer's perception of these characteristics and their intention to adopt electronic travel shopping. These relationships are examined using a sample of 127 households in Greece. The results indicate that the advantages and disadvantages of physical efforts and time pressure related to traditional in-store travel agency shopping positively influence consumer's perception of the characteristics of e-shopping. The results further show that consumers' perception of the relative advantage and compatibility of electronic travel shopping positively influence their intention to adopt e-shopping. It is also explored whether income, education and age moderate these relationships.     

The Impact of Safety Training on Work-Related Injuries at Eating and Drinking Places

Abstract

The overall goal of this pilot study was to examine the impact of safety training on work-related injuries in the foodservice industry and obtain information that can be used to reduce their incidence rate. Due to the low number of reported injuries, statistical significance was not established between any of the factors investigated and the reported injury rate. However, it would appear that the time of day employees worked appeared to impact the injury rate; most of the injuries occurred at night. The injury rate was lower if the training was conducted by a manager. However, if another employee conducted the training the rate was higher than if no training had been conducted.     

The Relationship Between Demographic Characteristics and Socialization Outcomes Among New Employees in Hong Kong Hotels

Abstract

High turnover among new hotel employees has become a major concern for Hong Kong hotel managers. Previous studies have shown that the demographic characteristics of employees are related to their subsequent behavior and attitude. However, there is little vigorous discussion on new employees in particular. This study examines the relationship between the demographic characteristics of new employees and their socialization outcomes in the Hong Kong hotel industry. Its findings show that there are significant differences between the effects of certain demographic characteristics on job satisfaction, organizational commitment and turnover intentions. Some recommendations for maintaining new employees' productivity and minimizing turnover intentions are made for hotel managers' consideration.     

Servicescape and shopping value: the role of negotiation intention,social orientation,and recreational identity at the Istanbul Grand Bazaar,Turkey

ABSTRACT

This paper examines the influence of negotiation intention, recreational shopper identity, and social shopping orientation on both servicescape and visitors’ overall shopping value in the Istanbul Grand Bazaar, Turkey. We developed and tested a conceptual model using a sample of 300 international visitors to the Bazaar. The results demonstrate that bargaining intention, recreational functions, and social interactions influence servicescape. This implies that, when tourists are motivated by bargain hunting, recreation, and socialisation, their attitude towards the shopping environment is more positive, which subsequently results in increased overall shopping value. Implications for managerial practice are also presented alongside suggestions for future research.     

Creating a Virtual Learning Community

Abstract

Global learning is critical to world-class hospitality and tourism programs. However, involvement in truly global learning communities has not until recently been available to most learners. The Internet has been the vehicle that has supported the creation of global learning communities. UW-Stout has maximized distance technologies to create learning opportunities for students around the world. This article summarizes the evolution of the Master's program, presents key aspects of the curriculum development, discusses technologies utilized to support the learning environment, and shares evaluation information. Lessons learned will also be shared to assist those beginning their journey into on-line learning in a global environment.     

Time,authenticity and photographic storytelling in The Museum of Innocence

ABSTRACT

Although an individual may recollect an event, such remembering is influenced by the wider social environment to which the individual belongs. Heritage tourism research has focused on the active contestation of performances of collective memories through specific material affordances such as photographs and souvenirs. More recent work has also examined the kinds of pictures and objects that people carry with them and use to reassemble memories, practices and even landscapes, thus remaking the materiality of places. However, memories are also reconstructed through intangible practices of storytelling, and the telling of a story can confer added authenticity to a material place. This paper explores these conceptual ideas through an examination of the intertextuality of the novel by Nobel Prize winning author Orhan Pamuk, The Museum of Innocence which has subsequently been turned into a museum in Istanbul dedicated to the characters depicted in the book. Based upon visual ethnographic fieldwork at the museum we argue that the story of the Museum of Innocence as well as the actual museum help us to understand how conceptualisations of time are interwoven with how we experience and perform authenticity.     

Past,Present, and Future of Tourism Education

SUMMARY

Tourism education in Korea, mandated by the Higher Education Act, has evolved rapidly in response to the tourism industry's growth and labor demands for the last four decades. As tourism education has matured and become increasingly recognized as a legitimate academic field of study, the Korean tourism education has attempted to generate future quality workforce and to establish the status of tourism as a prominent research oriented discipline. The purpose of this paper is to present an overview of the Korean tourism industry and tourism education over the past four decades and to suggest future directions for Korean education in the 21st century. By improving current curricula according to today's fast changing tourism business environment and cooperating with the tourism industry with the aid of the government on policies and regulations, Korean tourism education will continue to contribute to the Korean tourism industry as a legitimate partner.     

Hospitality Employees' Empowerment in Hong Kong and the Chinese Mainland

Abstract

This paper reports on a research project investigating the current and potential existence, implementation and levels of training in empowerment management styles in five international hotel groups in Asia. Initial findings suggest that empowerment is not going to be used as a management style in China for a long time. Reasons for this seem to be authoritarian management styles, culture, higher than average staff/customer ratios, employees who are not trusted, and an environment which discourages risk taking. However, in the East meets West culture of Hong Kong empowerment is starting to be introduced to a selection of staff in several international hotel chains.     

Gambling,Underage Gambling,and Risk Approach Motivation

Abstract

One concern about the spread of casino gambling is the effect it might have on underage gambling. In this study the gambling behaviors of a university student sample were investigated. Students with higher levels of risk approach motivation gambled more and were more likely to play games that involved a mix of chance and skill. However, there was no relationship between optimum stimulation level and gambling behavior. Underage students reported gambling but most did so infrequently. The typical amount wagered and lost by underage students was small.     

Tourism Education and the Internet

Abstract

Using the Internet in the teaching and learning environment assists tourism students in achieving two criteria increasingly being expected by employers. These are an understanding of the applications of the Internet to the industry, and a set of operational Internet skills.

In this paper the benefits and challenges of integrating the Internet into the teaching and learning environment are discussed. In addition, the results of a small-scale survey of tourism academics are reported.     

Digital Gaming,Sport and Gender

ABSTRACT

This paper has developed out of ongoing research into the associated patterns of sport and digital gaming interests and participation. Specifically, this paper presents the major findings of a questionnaire based survey distributed to undergraduate students at Sheffield's two universities, and a number of follow up interviews. Contrary to popular perceptions, this research finds no evidence to suggest that participating in digital gaming can have a negative effect on levels of sports participation. Moreover, the paper argues that, for some, digital gaming may increase their interest and knowledge of sport, and can prove for many a popular source of conversation that can cross‐cut and inform conversations on sport. However, contrary to many previous studies, this research indicates that there continues to be distinct gender differences in gaming patterns.     

Serviced Accommodation,Environmental Performance and Benchmarks

Abstract

The establishment of benchmarks as a tool to aid the evaluation and review of the performance of hospitality and tourism enterprises in a number of areas, e.g., financial appraisal, grading schemes, is comparatively long established. More recently, benchmarks have been developed for the accreditation of business in such areas as TQM and IiP. One area that has been comparatively ignored is that of environmental performance of the enterprises. This is particularly notable, given the rise of attention and debate over sustainable development and the need for a balance between economic growth and the quality of the environment which has generated much debate. The quintessential importance of this latter aspect-the quality of the environment-to the development of tourism has long been recognised, and since the mid-1980s has generated substantial attention to the impact of tourism on the physical environment. In combination, this attention has led to the development of 'sustainability indicators for tourist destinations.' However, there has been a substantial lack of attention to the environmental performance of the enterprises involved and their impacts on the environment-taken in its widest senses. This weakness, and the absence of suitable benchmarks, emerged in the initial stages of a major project designed to evaluate the environmental performance of the tourism sector in the Lake District of England; an area listed in the top 50 of the most attractive tourist destinations in the world in 2000. Thus, the first stage of the project required the development of a set of suitable indicators designed to assess the environmental performance of the enterprises involved. This article discusses the development and derivation of these indicators, with specific focus on serviced accommodation, and subsequently the establishment of a range of benchmarks which may not only be applied in evaluating progress in future assessment of the environmental performance of this sector in the Lake District but also may be applied in other destinations throughout the world.     

Reviewing the Profile and Behaviour of Internet Users

SUMMARY

Despite the wide-spread discussion of e-commerce advantages, research of e-commerce business models in the tourism literature has, to date, focused primarily on organisational, business and technical factors. In contrast, social considerations, i.e., factors related to the general societal context influencing the shape and adoption of e-commerce models in practice, have not been adequately addressed. As the wide success of e-commerce heavily depends on its adoption by society, it is imperative to develop a better understanding of the profile and behaviour of Internet surfers and shoppers. Thus, robust research on the adoption of e-commerce needs to consider the societal issues/factors affecting people and their environment. In this vein, by reviewing a great amount of literature from different disciplines, this paper aims to develop a holistic perspective for examining online tourists by integrating the study of individual, organisational, industrial, societal, and technological aspects of e-business. By consolidating and synthesizing a great number of studies, the paper also aims to identify and discuss future research opportunities and directions aiming to further examine Internet users and their behaviour.     

Exploring Customers' Motivation and Satisfaction with International Casual-Dining Restaurants in Korea

ABSTRACT

This explorative study examined motivation variables and customer satisfaction among different demographic groups who patronized international casual-dining restaurants in Korea. This study utilized a survey method with 483 eligible responses. Factor analysis, ANOVA and Tukey's HSD were conducted for statistical analysis. The results indicated there are significant differences between motivation factors and demographic groups.     

Boredom in Free Time: Relationships with Personality,Affect, and Motivation for Different Gender,Racial and Ethnic Student Groups

The propensity to experience boredom in free time was investigated by exploring relationships with the individual's demographic characteristics, personality, motivational orientation, and affective style assessed through group-administered questionnaires to 999 university students. The self-as-entertainment personality attribute consistently predicted the likelihood that students would be bored, and inverse relationships with extraversion and intrinsic motivational orientation were found for all student groups. Multiple regression analyses revealed that race, ethnicity, and gender were the only significant demographic predictors of the likelihood an individual would be bored in free time. Group similarities and differences in depicting students who were prone to experience boredom in free time are described.     

Modeling Spatial Patterns of Recreational Boaters: Vessel,Behavioral, and Geographic Considerations

Abstract

A regression-based framework for modeling recreational boating patterns and estimating preferred on-water destinations was introduced. A survey of 500 boaters provided model input regarding vessel, behavioral, and geographic characteristics. This information was used to construct a travel network within a Geographic Information System to identify major network intersections (pivots) and to calculate the distance traveled along network segments between intersections, as derived model input. Model estimates of preferred destinations and use intensity were compared to mail survey results for validation. The average error between reported and estimated boating destinations was 4.3 miles for a regional application and 3.0 miles for a sub-regional application. In addition to vessel and behavioral considerations, the results highlighted the significance of geographic and network variables in modeling the spatial patterns of recreational boaters and destination choice.     

Modeling Tourism Demand

SUMMARY

Most of the existing studies on tourism demand forecasting apply economic models that use mathematical functions, which require many statistical assumptions and limitations. This paper presents a new approach that applies the rough sets theory to form a forecasting model for tourism demand. The objective of this research is to create patterns which are able to distinguish between the classes of arrivals in terms of volume, based upon differences in the characteristics in each arrival. The information about the arrivals was organized in an Information Table where the number of arrivals corresponds to condition attributes, and the classification was defined by a decision attribute that indicated the forecast categorical value of future arrivals. Utilizing Japanese arrivals data in Hong Kong, empirical results showed the induced decision rules could accurately forecast (86.5%) of the test data.