Factors influencing the acceptance of web‐based training in Malaysia: applying the technology acceptance model

Companies in Malaysia are beginning to use web‐based training to reduce the cost of training and to provide employees with greater access to instruction. However, some people are uncomfortable with technology and prefer person‐to‐person methods of training. This study examines the acceptance of web‐based training among a convenience sample of 261 employees in Malaysia using the technology acceptance model. The research uses a self‐developed questionnaire with a five‐point Likert scale. The findings reveal that Malaysian employees accept web‐based training to some extent, despite their weak use of the Internet. Perceived ease‐of‐use, perceived comfortableness and perceived usefulness are found to be positively related to the respondents’ attitude towards adopting web‐based training. These findings mirror Western studies and suggest that the technology acceptance model, developed in the West, is also applicable in Malaysia. The implications of the study and future research directions are discussed.     

Supporting the Career Development of Older Employees: an HRD Study in a Dutch Company

Many organisations are confronted with an ageing workforce. Older employees are often seen as less flexible and open to HRD activities than their younger colleagues, yet rapid developments taking place within society and organisations require a flexible and responsive workforce. The necessary knowledge and skills demanded here can be taught through HRD activities. In 1995 a quantitative exploratory survey into the conditions considered important for the career development or mobility of older workers was carried out within a Dutch multinational chemical company. From a training and development viewpoint, these conditions are defined as demands made on corporate HRD policy, HRD activities and employees’ willingness to learn, as well as stimulating factors that promote the career development of older workers. Results show that while the company operated an age-awareness personnel policy, this still focused on younger employees so that participants in the career development process were insufficiently stimulated in their roles and traditional formal HRD activities had little effect on older workers’ careers. This article describes the survey, highlighting its major results, and offers recommendations.     

Chinese employees’ leadership preferences and the relationship with power distance orientation and core self-evaluation

Informed by implicit leadership theories, this study investigates contemporary Chinese employees’ preferences for paternalistic leadership (including three components: moral leadership, benevolent leadership and authoritarian leadership) and transformational leadership. It further examines the relationship between power distance orientation, core self-evaluation (CSE) and leadership preferences. The study finds that contemporary Chinese employees most prefer moral leadership, but are also highly receptive to transformational leadership. They prefer authoritarian leadership least. Moreover, preferences for authoritarian leadership are predicated on followers’ power distance orientation. However, the opposite is true for moral leadership. CSE is positively related to followers’ preference for authoritarian leadership, benevolent leadership and transformational leadership, but not except for moral leadership. A positive interaction effect is found between power distance orientation and CSE with regard to authoritarian leadership preference. The theoretical and practical implications of the findings are discussed.     

The workplace lunch room: an arena for multicultural eating

Many countries in Europe have experienced growing migration since World War II. It is estimated that more than one in five Swedes living today has roots in other countries and cultures. Segregation in terms of ethnic origin in housing areas makes it easier to maintain the language and cultural traditions of the home country when it comes to cooking and eating. In extremely segregated housing areas, there may even be no interface between foreign cultural traditions and Swedish traditions in food consumption. Almost every inhabitant in the age range 20–65 years spends a number of years in workplaces outside the home. Workplaces are generally melting pots for employees of all ages and ethnic groups. In this study, a bus company lunch room served as a field for studying preferences in food, meals structure and eating patterns during lunch breaks. The city centre lunch room was visited by every driver at least once during their working day for coffee/tea, lunch or a rest. The lunch room served as an arena for discussions and exposure to new foods customs relating to meals and eating. It thus constituted a place for cultural exchange about food preferences and for forming opinions about individuals and nationalities, including Swedes. The methods for gathering empirical material for the analysis were participant observations and semi‐structured interviews. Food consumption can be recognized as a marker of class and status in the same way as consumption of leisure activities and clothing. Some new criteria in identifying members of we‐groups in relation to others can be added to the classical criteria. When language fails in communication, visible signs become more important. A workplace lunch room is a clear arena for attitude formation. Attitudes may be conservative or stereotyped but sometimes evoke the curiosity to eat something different. In a multicultural arena such as a workplace lunch room, the knowledge available about food, meals and preferences is sometimes far from the real truth, especially when visible impressions are not followed by verbal communication, which can sometimes lead to incomplete and narrow‐minded conclusions.     

Consumer behaviour in the credit card market: a banking case study

This paper analysed the demographic, socio‐economic and banking‐specific determinants that influence the choice of credit cards. A multinomial logit model was run on a recent portfolio of banking customers based in Italy. The model incorporates the type of credit cards as the dependent variable and a set of explanatory variables. The empirical results provided useful insight into the structural characteristics of the card payment system and offered a microeconomics perspective to analyse consumers' behaviour and preferences. Overall, women, older people, residents in the centre of Italy and secondary card owners are more likely to acquire a classic card. Gold cards are preferred by older customers, whereas younger clients have a higher probability to choose a revolving card, which is also preferred by the residents in the North‐east. The analysis on the continuous variables highlighted that Italy can be regarded as a ‘conservative’ market with room for credit card upgrading and expansion into more sophisticated products.     

The returns to training in Russia: a difference‐in‐differences analysis

The experience of developed countries – particularly member‐states of the OECD – has shown that employers are actively investing in developing the human capital of their employees. According to research conducted by the World Bank, more than half of the companies in developed countries provide their employees with training in one form or another. There is, however, reason to believe that the situation is quite different in Russia. Some studies have shown that the level of investment in training in Russia is much lower. This difference can be explained by the fact that employers do not see the point in such investment because it is much easier to lure employees with the required qualifications than to train their own staff. Moreover, Russia faces a problem with high employee mobility, meaning that companies are not sure that they will get a return on their investment. Given these circumstances, the present study examines whether investments in human capital in Russia are profitable. It investigates the wage return to job‐related training using a difference‐in‐differences estimator to control for unmeasured differences in ability and measured differences in past wages as a proxy for ability and motivation. Estimates use panel data from The Russia Longitudinal Monitoring Survey – Higher School of Economics from 2004 to 2011. As predicted, positive returns to training are identified and the returns increase absolutely with the level of past wages.     

A Falling of the Veils: Turning Points and Momentous Turning Points in Leadership and the Creation of CSR

Contemporary organizations often reciprocate to society for using resources and for affecting stakeholders by engaging in corporate social responsibility (CSR). It has been shown that CSR has a positive impact on employee attitudes. However, not all employees may react equally strongly to CSR practices. Based on socio-emotional selectivity theory (Carstensen in Science 312:1913–1915, 2006), we contend that the effect of CSR on employee satisfaction will be more pronounced for older than for younger employees, because CSR practices address those emotional needs and goals that are prioritized when people’s future time perspective decreases. In one multi-source field study (N = 143) and one experimental study (N = 500), we demonstrate that CSR indeed has a stronger positive effect on employee satisfaction for older relative to younger employees. Accordingly, engaging in CSR can be an attractive tool for organizations that aim to keep their aging workforce satisfied with their job.     

Preferences for compensation options

An analysis of preferences for compensation options was performed for a sample of employees in one organization. The organization was sampled at two points in time, approximately one year apart. The first sample was a stratified random sample of managerial and nonmanagerial employees (N = 101). The second sample contained a repeat sample of 48 individuals and a random sample of 80 individuals for a total (N = 128). The sampling procedure allowed for both cross-sectional and longitudinal analysis. The analysis of compensation preferences was based on the set of compensation items currently available to all employees. The results indicated a marked stability of preferences for the longitudinal sample (N = 48), and a systematic crosssectional variance in preferences at both time periods based on age and salary levels of employees. The results of this research lend credence to both cafeteria-style compensation programs and portable pensions.     

Training corporate managers to adopt a more autonomy‐supportive motivating style toward employees: an intervention study

Management style is treated in a variety of ways across the training and development literature. Yet few studies have tested the training‐based malleability of management style in a for‐profit, authentic work context. The present research tested whether or not training intervention would help managers adopt a more autonomy‐supportive motivating style toward employees and whether or not the employees of these managers would, in turn, show greater autonomous motivation and workplace engagement. Using an intervention‐based experimental design, 25 managers from a Fortune 500 company received training consistent with self‐determination theory on how to support the autonomy of the 169 employees they supervised. Five weeks after the managers in the experimental group participated in the training, they displayed a significantly more autonomy‐supportive managerial style than did nontrained managers in a control group. Further, the employees they supervised showed, 5 weeks later, significantly more autonomous motivation and greater workplace engagement than did employees supervised by control‐group managers. We discuss the malleability of managers' motivating styles, the benefits to employees when managers become more autonomy supportive, and recommendations for future training interventions and research.     

Workforce age and technology adoption in small and medium-sized service firms

This paper provides empirical evidence on the relationship between the age structure of the workforce and the adoption of new or significantly improved technologies. Moreover, it attempts to identify the role of teamwork in this relationship. The econometric analysis is based on data of 356 small and medium-sized German firms from the knowledge-intensive services and ICT services sectors. The results show that, compared to employees younger than 30 years, an older workforce is negatively related to the probability of technology adoption. On the contrary, the dispersion of the employees’ age within the workforce seems not to be connected with the probability of technology adoption. However, in firms with intensive use of teamwork a homogenous workforce in terms of age is positively related to the probability of technology adoption.     

International Training and Management Development Policies and Practices of South Korean MNEs in China

International training and management development has to date received little research attention. This study aims to contribute to the international human resource management literature by empirically exploring international training and management development policies and practices for both expatriates and host‐country nationals (HCNs) of South Korean multinational enterprises (MNEs) operating in China. The data for this study were collected through in‐depth interviews with both HCN managers and expatriate managers of 10 Korean MNEs. The results show that in our sample, South Korean MNEs provide expatriates with inadequate and low‐rigor predeparture cross‐cultural training and leadership training. However, the sample MNEs provide extensive predeparture and postarrival language training and regular postarrival technical and professional training. On‐the‐job training is provided mainly to HCN production workers in order to improve productivity and work safety. Selected high‐performance HCN middle managers and employees are sent back to headquarters for training. This, however, is not regarded for career development but for rewarding good performance. The sample South Korean MNEs pay little attention to management development for both expatriates and HCNs. Consequently, this has a negative effect on employees’ organizational commitment and retention. © 2015 Wiley Periodicals, Inc.     

Employee cooperative behavior in organizations: a vignette experiment on the relationship between training and helping intentions

The mutual‐investment model predicts a positive relation between investments in training and employees’ willingness to behave cooperatively. In this paper, we argue that the extent to which employees increase their cooperative behavior after receiving training depends on the type of training provided, the skillfulness of the employee and the cohesiveness of the team. Focusing on intentions to help coworkers as an indicator for cooperative behavior, we conducted a vignette experiment among 2388 employees working in 127 organizations from four European countries. Multilevel analyses show that training increases employees’ intentions to help coworkers. Training promotes helping intentions the most when organizations provide general instead of firm‐specific training and when given to employees with limited skills. Whereas employees in cohesive teams indicate higher intentions to help coworkers than employees in non‐cohesive teams, training promotes helping intentions equally in both types of teams.     

The impact of cognitive age on Internet use of the elderly: an introduction to the public policy implications

Despite the growth of the Internet, one area that has not really been discussed is the elderly's use of the Internet. Given the rapid growth of this population as well as the potential the Internet holds for them, it is a subject worth consideration. However, seniors cannot be defined simply by their chronological age, but by their cognitive age. This paper discusses the impact of cognitive age of a national random sample of American elderly consumers on their Internet use. The results suggest that those seniors with a younger cognitive age use the Internet more than those seniors with an older cognitive age. Additionally, seniors with a younger cognitive age have more social contact off‐line (but not online) than those seniors with an older cognitive age. Finally, in terms of demographic variables, chronological age is positively associated with cognitive age and women report a younger cognitive age than men. These results suggest that for policy makers interested in increasing the participation of seniors, they can utilize the Internet to reach those who are younger in terms of cognitive age; however, they will not be able to reach all seniors in this manner and they need to utilize the Internet as a complementing media to their traditional communication sources.     

Residential energy behaviour: does generation matter?

In this study we tested the relevance of the generational hypothesis, that is, whether the era in which household members grew up matters when understanding and predicting their behaviour, on a sample of 600 Swedish households. These households participated in a survey where they answered questions about their own energy‐related residential energy behaviour. The answers were analysed for differences between age groups, between different attitudes to environmental issues, between income levels and between dwelling types. The results showed that age was as good an indicator as the other parameters. In several areas, older households had a more energy‐efficient residential behaviour than younger ones. Examples are laundry practices and indoor heat regulation. According to the generational hypothesis, this finding implies higher energy use in the future. The study also shows that there is a broad scope for improving residential energy behaviour in Swedish society by implementing changes in laundry avoiding practices, dishwashing behaviour and indoor temperature regulation.     

Beyond silence or compliance: The complexities of reporting a friend for misconduct

Why do employees fail to report a friend's misconduct, and if they do not report, how else do they cope with this ethical dilemma? Through two field studies, we offer a more nuanced understanding of the range of alternative responses between the extremes of silence (ignoring misconduct) and compliance (reporting), and we illuminate the underlying reasons for these choices. Our results reveal that most employees are inclined to attempt to resolve a friend‐reporting situation themselves, and further, that many employees hesitate to report a friend's misconduct for ethical reasons. Specifically, we show how an ethic of care expressed through empathy for the transgressor may play an important and previously unexamined role in friend‐reporting decisions, drawing attention to the consideration of empathy as a key emotion that can reduce compliance with reporting programmes. In addition to these important contributions to the literature, practitioners should also find this study useful, as it suggests new approaches to help employees better align their choices with the compliance goals of the organisation without sacrificing their valued friendships.     

Is it ‘you’ or ‘your workplace’? Predictors of job‐related training in the Anglo‐American world

This paper examines the determinants of job‐related training and workplace voice. Using data from a unique 2016 cross‐national survey of Australian, British, Canadian and American employees, the paper contrasts two classic formulations in the literature; (1) the neoclassical/human capital approach which predicts that individual characteristics (such as age and education) which increase the efficiency of learning, will have the largest impact on the allocation of training (i.e. younger and more educated employees will be afforded training) and (2) the traditional institutional approach which favors the structural characteristics present at the industry and firm level, the nature of the job itself and the strategic choices of firms as the major predictors of job‐related training. We find that age – a key factor in the human capital model – plays a significant role in the allocation of training but that education (in keeping with recent evidence) does not. In sum the human capital model provides, at best, only a partial explanation for the differences in training observed across individuals. In contrast, variables invoked by the institutional literature (i.e. occupation level; industry; ownership type; and market structure) are highly significant and account for a much greater proportion of the variance in training observed across workers. Other institutional factors such as the presence of a union and a human resource department were strong positive predictors of job‐related training. But most important were product‐market strategy and employee voice. Respondents working in firms utilizing a ‘high road/high quality’ product/service strategy and with a workplace consultative committee were significantly more likely to receive training than similar workers employed in observably similar firms. This last finding supports the industrial relations view of voice as an important channel by which training is optimally delivered inside the firm.     

Doing More with Less: The Disordinal Implications of Firm Age for Leveraging Capabilities for Innovation Activity*

Innovation requires the entrepreneurial capabilities of opportunity recognition and opportunity exploitation. Such capabilities generally accrue over time from a firm's cumulative learning and experience. In this study, we theorize that firm age should therefore moderate the firm's ability to leverage these capabilities for innovation activity, such that older firms can obtain higher outputs from their capabilities than younger firms can. We examine this relationship using a sample of 676 small and medium enterprises. We find that when both younger and older firms have highly developed innovation capabilities, older firms appear to enjoy higher levels of innovation activity than younger firms do. However, younger firms generally appear more likely to have higher levels of innovation activity than older firms do, when neither firm has highly developed innovation capabilities. We conclude with a discussion of the implications of these findings for research and practice.     

Age‐Related Differences in Emotion Regulation within the Context of Sad and Happy TV Programs

The marketing literature on program context includes several studies on the influence of program‐induced positive and negative emotions on the evaluation of embedded television advertisements. While the majority of these studies have been conducted with younger adults, new discoveries on the differentiated processes of emotion regulation among younger and older adults are reviving interest in this topic. The present study examined the impact of television program context on program‐induced affective reactions and on the processing of embedded television advertisements among younger and older adults. Program‐induced mood valence was manipulated by using excerpts from sad and happy films. This research shows that affective reactions elicited by sad and happy television programs, as well as attitude toward the advertisement, differ between younger and older adults. The level of sadness reported by older adults was lower than that of younger adults within a sad program context. The results also show a negative influence of a sad (versus a happy) program on attitude toward the advertisement among younger adults but not among older adults. These results confirm that in advancing age, it is possible to shape emotional responses to suit regulation goals.     

The impact of advanced vocational education and training on earnings in Sweden

Researchers have established a relationship between greater education and training and higher earnings but it is difficult to infer that the former causes the latter if those with higher earnings tend to engage in more education and training. The present study attempts to control for ability and family background to see if stronger inferences can be made about education and training as the independent variable. The study focuses upon advanced vocational education and training (AVET) in Sweden. This is post‐secondary school education for individuals who are 20 years of age or older. The aim of this article is to estimate the effects of AVET on earnings by controlling for selection bias. We used various approaches such as instrumental variables, Hausman–Taylor estimates, fixed effects estimates and propensity score matching to achieve this aim. A panel, or longitudinal, data set for eight different labor markets in Sweden for the period 1996–2008 was used. The results indicate that earnings from AVET are higher than the return on investment in comprehensive education. The average effect on income is estimated to be in the range of 3–8 percent.     

The relationship between cultural values and learning preference: the impact of acculturation experiences upon East Asians

Globalization and technology advancement are creating more biculturalism at workplaces and learning settings. However, little is known about acculturation experience and its influence on a person's cultural values and learning preference. The research reported in this study investigates the impact of acculturation experiences upon the relationship between cultural values and learning preference of 292 Far East Asians (from Confucian‐influenced societies) and Asian Americans. Different preferences for learning methods and different levels of traditional cultural values were found between these two groups of adult learners. Acculturation experience was identified as the influential factor for the differences. However, they all still retain their traditional cultural values in various degrees regardless of the length of time the individual had been exposed to the acculturation experience. The impact of cultural values on an adult's learning preference is an area of concern in cross‐cultural training and development.