A typology of students based on academic entitlement

Two hundred ninety-three university business students were surveyed using an academic entitlement (AE) scale updated to include new technologies. Using factor analysis, three components of AE were identified: grade entitlement, behavioral entitlement, and service entitlement. A k-means clustering procedure was then applied to identify four groups based on the relative strength of the AE components: the model student, under the radar, instructor as servant, and the privileged. These groups were further characterized by additional demographic (i.e., parental income) and classroom variables (i.e., instructor response times). Findings can help business educators gain better insight into the AE construct and devise more effective instructional strategies.     

Influence of CEO characteristics in family firms internationalization

This research uses a survey dataset of 187 Spanish family firms to study the characteristics that may influence family firms in their decision of internationalize their activity. Based on individual and demographic variables, the study concludes that the CEO academic level of achievement influences the level of success in international expansion. In addition, the capacity for generating resources of the family firm provokes a lower resistance from family members to export. Moreover, we confirm that industry characteristics do matter in internationalization processes, noting that the specific market, product/service and technology characteristics influence the family firm internationalization. Contrary to expectations, the gender variable and the percentage of family members sitting on the board do not significantly predict the propensity to export.Our findings suggest family firm leaders seeking greater levels of firm internationalization to seriously consider the qualification level of their CEO. These insights can be useful for regulators who have to develop programs for supporting sales internationalization, as well as owners and managers of family firms, who need to understand the CEO abilities that may improve their capacity to internationalize their business.     

Planning Behavior Variables in Small Firms

Much of the empirical data that identifies the incidence of planning in small firms and the variables associated with that planning is based on small samples subject to geographic and industry constraints. The intent of this article is to partially overcome those limitations by testing relationships using results from a large Australian-wide, multiple-period sample. For each of three years, the frequency with which firms maintained documented business plans was determined and tested for associations with a range of traditional "business structure" demographic variables and a group of "management structure" variables. Results support expectations that size, volume, training, intention to change operations, and the major decision-maker's education are positively associated with business planning. Results also indicate that a significant number of firms change planning behavior states over time.     

Reaching Out to the West: An Assessment of Chinese Students' Views Regarding Foreign-Delivered University Programs in China

This article identifies the views and expectations of Chinese students located in nine cities in China and Hong Kong in regard to the delivery of foreign degree programs within China. This delivery mode is becoming a common form of educational delivery and augments other modes of international activity such as study abroad and distance education. The research has found that students wanted a relatively unadapted course, delivered in English by foreign academics, with a high level of academic and administrative servicing in China. They did not like subjects which had been overly adapted for the Chinese market, since these were viewed to be somewhat lacking in authenticity. However, some very minor areas of adaptation were required to meet some specific local requirements, but in essence students wanted courses which were a close replication of what it would be like to study in the foreign university location, whether it be in America, Australia, or Europe. The value of this research is that it identifies the desire of students for relatively unadapted foreign programs in China. This finding is of use to foreign universities planning courses and programs in China and also adds to the debate about the adaptation or standardization of services in a Chinese context.     

“Don't try to teach me,I got nothing to learn”: Management students' perceptions of business ethics teaching

Interest is growing towards including business ethics in university curricula, aiming at improving ethical behaviour of future managers. Extant literature has investigated the impact of ethics education on different ethics‐related students' cognitive and/or behavioural outcomes, considering variables related to training programmes and students' demographic aspects. Accordingly, we aim at assessing students' understanding of business ethics issues, by focusing on the differences in students' perceptions depending on gender, age, work experience, and ethics courses taken. Testing our hypotheses on a sample of 307 management students at a Polish university, and controlling for social desirability bias, we obtained mixed and partially surprising results. We found significant differences in students' understanding of business ethics depending on their gender and age (female and older students showed more ethical inclinations), but not depending on having taken ethics courses—actually perceptions of such courses worsened after taking them. Besides, work experience was not a significant variable. Moreover, course exposure intensiveness (i.e., number of ethics courses completed), and time passed since completion of the latest course, did not confirm hypothesized effects on most of the dependent (sub)variables. These findings stimulate further questions and challenges for future research (e.g., around course design and methodology, and social/cultural/contextual issues).     

The Student Retention Puzzle Revisited: The Role of Institutional Image

This study aims to develop and test a student retention model that includes system and institutional dropout as outcome variables, examining differences in factors that affect them. We also model the image of the institution as influencing institutional commitment and drop/stay intentions. Using structural equation modeling to test the hypotheses, we found that both initial personal and institutional characteristics (such as students' goal commitment and the higher education institutional image), as well as the institutional experience and integration of the student into the academic environment, will have an effect on the level of student performance and institutional commitment, which in turn influence stay/drop decisions. Higher education administrators need to manage not only conventional factors—such as instructional effectiveness, peer interaction, and academic integration—in order to reduce attrition. They also need to manage brand associations with regard to the positioning of their institution in prospects' minds.     

The effects of perceptions of risk, environmental uncertainty, and growth aspirations on new venture creation success

This study extends Xu and Reuf (Strateg Organ 2:331?C355, 2004) by exploring the strategic and non-strategic risk-taking propensity perceptions of nascent entrepreneurs as it relates to the subsequent likelihood of venture formation success. In addition, the moderating influences of perceptions of environmental uncertainty and venture growth aspirations are also examined. Findings from an analysis of data from the Panel Study of Entrepreneurial Dynamics (PSED) I indicate that an entrepreneur??s risk-taking propensity has no relationship to the likelihood of successfully starting a business. Perceptions of environmental uncertainty and venture growth aspirations were positively related to non-strategic risk-taking propensity, yet none of these variables (strategic and non-strategic risk-taking propensity, environmental uncertainty and growth aspirations) had a significant effect on venture creation success. We suggest that risk-taking propensity, as measured in this study, does not play a significant role in differentiating between nascent entrepreneurs or others, or between those that are successful or unsuccessful at starting businesses.     

Parent universities and the location of academic startups

Academic startups are thought to locate in their parent university’s home region because being in the vicinity of a university provides cost advantages in accessing academic knowledge and resources. In this paper we analyze the importance of a different mechanism, namely, social ties between academic entrepreneurs and university researchers, for enabling and facilitating the access to academic knowledge and resources, and therefore for the location of academic startups. We employ unique data on academic startups from regions with more than one university and find that only the parent university influences academic entrepreneurs’ decisions to stay in the region while other universities in the same region play no role. Our findings suggest that the mere local availability of a university may not per se guarantee access to knowledge and resources; social ties are additionally required. The importance of social ties implies that academic knowledge and resources are not necessarily local public good. This holds implications for universities’ role in stimulating regional development.     

Social Networks and Credit Card Overspending Among Young Adult Consumers

Research that has looked at the reasons why young individuals overspend using their credit cards has not paid attention to the perceptions that they have about important others' credit card debt, their expectations as to how much to spend when they consume in the presence of them, and how the strength of the social relationships within their social network potentially influences the extent to which they overspend using their credit cards. A survey of 225 US university students composing a culturally diverse sample revealed that these social norms and network variables have interactive effects on credit card overspending. Specifically, the results show that the perceptions that young adult consumers have about important others' credit card debt impact their overspending using credit cards when they feel that they are expected to consume at the same level as important others in shared experiences, and when they are strongly connected to these individuals.     

Using Demographic Segmentation Variables to Identify Financial Donors for Mental Health Services

The purpose of this study was to explore the possible relationships between the demographic characteristics of potential donors to non-profit, philanthropic organizations and their perceptions of the three most pressing human care needs with analytical emphasis on those who identified mental health issues, in particular, as pressing. There were five demographic variables used in this specific study; they were gender, race, age, number of children in the family, and number of adults in the family. None of these demographic variables yielded significant results. Hence, based on the limited scope of this study, demographics did not appear particularly useful in segmenting this market.     

The moderating role of demographic variables on customer expectations in airport retail patronage intentions of travellers

The international airport retail business is expanding annually, yet most research into traveller’s experience with the aviation industry have centred on aeronautical features. The study gathered information that would guide the understanding of airport customer retail expectations. Specifically, the study examines the effects of product-relevant factors, market-relevant factors, and perceived service quality on retail patronage intentions, taking into account the moderating role of demographic variables. The purposive sample of three hundred and thirty (330) travellers that were selected at the Kotoka International Airport Terminal 1 and 2 (KIA T1&2) in Accra, the capital of Ghana. The findings show that product-relevant factors, market-relevant factors and overall service quality significantly influence airport retail patronage intention. The effect demographic variables was noticeable among older and high-income consumers. Building on previous studies, we find that product-relevant factors, market-relevant factors, and perceived service quality function as viable signals that drives customer expectations.     

The influence of retailer reputation on store patronage

Retailer reputation is an important factor that influences consumer's store patronage. A survey was conducted among 356 grocery store shoppers to study the effects of retailer reputation on their store choice patterns. A Structural Equation Modeling approach was used. Results show that retailer reputation has an effect on purchase frequency, travel time and expenditure levels only when its influence was moderated by demographic variables. This suggests that the mode of influence on the dependent variables is more complex than the literature suggests. Retailers must think of their reputation within specific target markets, as the payoff in terms of shopping expenditure differs per target group. We discuss implications for retailing research and practice.     

A Career Path Leading to Well‐being and Success

In line with self‐determination theory (Deci & Ryan, 2000), this study aims to determine the influence of different contents and motives of career aspirations, together with objective career success, on subjective career success and well‐being. Moreover, it aims to verify if psychological need, satisfaction, and frustration play a mediating role in these relationships. Results suggest that the pursuit of some aspirations and the underlying motives for their pursuit are more beneficial. Aspiration contents, and aspiration motives, together with objective career success, influence subjective well‐being and subjective career success, in part because they satisfy or frustrate psychological needs. This study brings together two fields of research evolving in parallel—career and life aspirations— to shed new light on both of them. Copyright © 2018 ASAC. Published by John Wiley & Sons, Ltd.     

The Board's Demography—Firm Performance Relationship Revisited: A Bayesian Approach

Building on behavioral theory, we argue that the effect of board demography on the performance of small and medium‐sized family firms differs significantly at the individual firm level and that the degree by which board task performance meets board task needs explains this effect. Using a Bayesian estimation method, we obtain firm specific estimates of the effect of board demography on firm performance. Analysis of these estimates indicates that the size of the gap between board task needs and board task performance explains the effects of the board demographic characteristics—board size and percentage of family directors—on firm performance.     

The paradox for the family firm CEO: Owner age relationship to succession-related processes and plans

The failure of family firms to transition to second and third generations has prompted researchers to examine succession processes. This study proposes that adding demographic and behavioral variables to existing models can enrich theoretical frameworks. Using a structural equation model, it was found that older owner age was positively associated with formal succession plans. However, paradoxically, older owner age was also negatively associated with cooperative conflict management, an approach that was positively associated with the importance of succession planning. Owner age was also positively associated with competitive conflict management, an approach that was negatively associated with formal succession planning. Thus, increased owner age is directly associated with formal succession plans, but indirectly associated with behavioral practices that interfere with succession planning. In addition, the study revealed that, although not related to owner age, both autocratic and relational leadership are positively related to the importance of succession planning.     

Economic determinants of family development processes

Economic activities of families have important influences on processes of family development and family change over time. Knowledge of these special relations has expanded in recent years, as has the literature on the economics of family life as a general field. As a result, scholars and professionals in consumer studies and home economics need conceptual frameworks that organize areas of specific findings and identify specific issues for research. A conceptual framework which identifies four economic activities performed by families and six fundamental family development and family change processes is proposed. Then, a matrix of testable hypotheses is formulated, emphasizing economic activities as independent variables in family development and change. The matrix portrays the central roles economic influences play in contemporary family life, and suggests a complete, holistic understanding of these influences. The matrix also provides a conceptual guide to the design of empirical research and synthesis of findings on the economics–family development interface.     

The Moderating Role of Confidence in Expectations and the Asymmetric Influence of Disconfirmation on Customer Satisfaction

This article examines the way in which confidence in expectations moderates the process of customer satisfaction formation, and whether positive disconfirmation and negative disconfirmation have asymmetric influences on satisfaction. Using structural equation analysis, the proposed model was tested with 256 Korean customers of family restaurants. The results indicate that confidence in expectations plays a significant role in the customer satisfaction formation process. The indirect effects of expectations via performance on customer satisfaction are stronger for customers with high confidence in expectations. The results also indicate that the influence of disconfirmation on customer satisfaction can be asymmetric. The asymmetric influence occurs especially when customers have high confidence in expectations.     

Student Reports and Faculty Perceptions of Academic Dishonesty

As college students prepare for the businessworld, what they learn as acceptable behavioron campus may well inform their expectations ofacceptable behavior in their professionallives. Numerous studies have reported thatmost college students admit to cheating onmultiple occasions (e.g., McCabe and Trevino,1993; Sims, 1993; McCabe, Trevino andButterfield, 1996, 1999). Furthermore,studies have linked academic integrity withethical business practices (McCabe, Trevinoand Butterfield, 1996; Sims, 1993). Oneapproach to reducing academic dishonesty hasbeen the student honor code. Such codes havebeen on the rise for the last decade (Pavelaand McCabe, 1993). Honor codes have been usedas a teaching tool to underscore the importanceof professional ethics among business students(Kidwell, 2001).In the effort to establish a culture ofacademic integrity, a university must firstunderstand the current state. This paperdiscusses a two-year study at a small liberalarts university without an honor code at thepresent time. Students were surveyed abouttheir cheating behaviors as well as theirreceptiveness to an honor code. Over seventypercent of the students surveyed reported thatthey were habitual cheaters, i.e., they hadcheated on exams, plagiarized papers, orcommitted other forms of academic dishonesty onmultiple occasions. A survey similar to thatadministered to students was subsequentlyadministered to faculty in order to determinetheir understanding of student cheating norms. This paper compares the student and facultyperceptions, and the prospects for an honorcode at the university are also explored.     

Managing your guest as a quasi-employee

Guests may perform one or more of several quasi-employee functions for hospitality providers—functions that the organization must manage. The most common functions are (1) managers or supervisors and trainers of employees and other guests, (2) quality-control inspectors, (3) consultants, (4) marketers, and (5) co-producers of their own service experience or that of other guests. Each of those functions requires that the organization structure the interaction for the mutual success of the guest and the organization. Structuring a management strategy for employee—guests involves six classic human-resources-management steps. Those are (1) Assess guests in the target market to determine their expectations of and motivation for becoming involved as quasi-employees; (2) Assess the knowledge, skills, and ability (KSAs) of guests in the target market; (3) Design involvement roles to match guest expectations, motivation, and KSAs with organizational needs and preferences; (4) Design contingency plans for mismatches (i.e., guests with motivation but without KSAs, guests with KSAs but without motivation, guests with neither); (5) Recruit, train, and motivate quasi-employees to perform the roles; and (6) Monitor guest performance to provide feedback or correction to role design and contingency plans. While it is virtually impossible to prevent guests from participating in the service process, hospitality organizations still must determine the costs and benefits of various levels of guest participation.