在线品牌社区社会支持对顾客创造力影响机制研究

顾客通过在线品牌社区参与企业创新活动过程中,社区提供的社会支持能强化顾客心理授权和创新激情,进而提升顾客创造力。笔者基于社会支持和认知-情感人格系统(CAPS)理论,在构建在线品牌社区社会支持对顾客创造力影响模型的基础上,利用对523位具有在线品牌社区创新活动参与经历顾客的问卷调查数据,采用多元回归和Bootstrap分析方法,从在线情境下社会支持的信息支持和情感支持两个最主要维度检验社会支持对顾客创造力的直接影响以及其间顾客心理授权和创新激情的中介路径。检验结果证实：顾客参与在线品牌社区创新活动情境下,社区提供的信息性和情感性社会支持对顾客创造力均有显著的正向影响;顾客心理授权在信息性和情感性社会支持影响顾客创造力的过程中具有中介作用;顾客创新激情在信息性和情感性社会支持影响顾客创造力的过程中具有中介作用。本研究拓展了社会支持等理论的应用范畴,丰富了顾客在线创新和顾客创造力等相关研究文献,为在线品牌社区通过提供有效的社会支持提升顾客创造力提供了理论依据。     

品牌真实性研究述评

随着体验经济的到来,品牌真实性被推到前所未有的高度,成为消费者购买决策的重要决定因素,为消费者带来真实、保障和安全感。同时也为营销领域的其他研究者提供新的理论基础和研究视角。本文梳理并综述了品牌真实性相关概念以及测量维度,以期对国内品牌真实性研究有所启示。     

产品信号与消费者认知价值变迁

按照信息经济学的观点,消费者与企业构成委托——代理关系,企业通过发出的产品信号来影响消费者的认知价值,进而影响消费者的购买决策。一直以来,消费者认知价值被抽象为单一的产品质量,产品信号对多维消费者认知价值的作用机制缺乏研究。正交设计实验结果显示,品牌、价格、款式、基本功能、扩展功能,甚至原产地等产品信号对消费者质量价值、价格价值、社会价值和情感价值的变化存在不同程度的影响;如果将产品信号设为既定,消费者关于零售商的信念对质量价值、价格价值和情感价值存在显著影响。     

品牌建设的六个关键

建设品牌是将产品演绎到品牌的过程,它源自产品或服务,同时也反映了消费者的认知,甚至反映了消费者的特质。在这个传播过度的社会,消费者每天要接触成千上万的品牌信息,成功的建设品牌不啻为一个挑战。     

品牌建设的六个关键

建设品牌是将产品演绎到品牌的过程,它源自产品或服务,同时也反映了消费者的认知,甚至反映了消费者的特质.在这个传播过度的社会,消费者每天要接触成千上万的品牌信息,成功的建设品牌不啻为个挑战.     

互联网时代的品牌延伸

品牌具有不同维度．这些维度使品牌能区别于产品，并能满足顾客的需求。如果营销者能让顾客对品牌的联想突破具象的束缚，那么，品牌延展空间其实非常之大。众所周知，奢侈品往往能延伸到很多种大类，很多品牌从化妆品到箱包再到服装无所不包，而且也都做得相当成功，这正是因为品牌是消费者对产品属性的感知、感情的总和——是超越产品本身的感性因素在起着作用，这也说明，品牌是完全可以利用感性因素克服产品的品类局限的。     

我出口商品品牌名称浅议

在竞争日趋激烈的国际市场中,品牌名称的运用已不再是传统意义上区别商品的标记,而是企业在营销、信誉、创意企业文化上重要的竞争手段。作为外销产品的品牌名称在外国消费者的认知过程中起着重要的作用,它不仅能反映出产品文化及其品味,还象征着产品的质量和信誉。     

国寿品牌的三重境界

品牌，是消费者对产品或服务的质量、形象，企业的生产、管理、售后服务、社会责任等要素综合认知的总和。杰出品牌，是每一个企业追求的目标。     

品牌DNA

任何一个超级品牌都有自己独一无二的DNA,也正是这种DNA构建起了品牌无以抗拒的魅力与精神,让万千的消费者成为了它们忠实的信徒。核心价值观当品牌成为一个消费者的信仰图腾时,消费者所购买的已不是产品本身,而是这个品牌本身所特有的价值     

个人金融业务的品牌营销需要好的基础

个人金融产品面对的客户是个人。从根本上来说,营销的目标是根据消费者的需要,设计出符合需要的产品,并赋予产品以符合目标消费者的价值取向,以消费者喜爱的方式传播出去。目前消费者的行为模式发生了很大的变化,人们开始重视品牌对生活的价值。银行要真正实施品牌营销,必须在三个方面打好基础。     

Measuring the Contributions of Brand to Shareholder Value (and How to Maintain or Increase Them)

Since 1993 Young & Rubicam has invested over $130 million in collecting and interpreting data on consumers' perceptions of some 44,000 product and service brands in over 50 countries. At the core of Y&R's research effort is the Brand‐Asset® Valuator (or “BAV”), a model that converts the firm's hoard of data on global consumer perceptions and behavior patterns into assessments of brand strength and value. When combined with the findings of independent research by academics in marketing and finance (using Compustat data on corporate operating and stock‐price performance), the BAV's assessments of brand values can be used to quantify the contributions of brands to both corporate earnings and market values. One of the main findings of this research is that brands contribute to the market value of companies by increasing not only current earnings, but the price‐to‐earnings (P/E) multiples that investors assign to current earnings. Such increases in P/E multiples in turn reflect investors' expectations for lower risk, higher growth or both. At the same time, more recent consumer surveys (conducted in 2005‐2007) provided indications of brand “erosion” even as the markets were pushing up share prices, presumably with the expectation that intangibles like brand would continue to drive operating earnings in the future. For the leaders of consumer‐related corporations, the resulting “disconnect” between stock prices and brand values points to a continuing challenge for brand management. Building brand value is important for both finance professionals trying to increase shareholder value and marketers trying to build brand strength and increase sales and margin. The aim of the authors' research is to bring these two groups—finance and marketing— closer together by demonstrating the role of marketing strategy and brand equity in driving shareholder value.     

社会化商务中顾客间互动对顾客品牌契合的影响

基于SOR（刺激-机体-反应）理论和感知价值理论,依据社会化商务网站的问卷调查数据,引入感知价值作为中间变量,考量社会化商务中顾客间互动对顾客品牌契合的影响。结果表明,社会化商务中顾客间互动与顾客品牌契合显著相关,功能价值、情感价值和社会价值在其中发挥中介作用,信任氛围能强化顾客间互动对顾客品牌契合的正向影响。鉴于此,社会化商务网站运营商需注重顾客间互动在品牌营销中的作用,帮助增强顾客间互动,提高顾客品牌契合。     

Bank ownership and lending patterns during the 2008–2009 financial crisis: Evidence from Latin America and Eastern Europe

This paper examines the impact of bank ownership on credit growth in developing countries before and during the 2008–2009 crisis. Using bank-level data for countries in Eastern Europe and Latin America, we analyze the growth of banks’ total gross loans as well as the growth of corporate, consumer, and residential mortgage loans. While domestic private banks in Eastern Europe and Latin America contracted their loan growth rates during the crisis, there are notable differences in foreign and government-owned bank credit growth across regions. In Eastern Europe, foreign bank total lending fell by more than domestic private bank credit. These results are primarily driven by reductions in corporate loans. Furthermore, government-owned banks in Eastern Europe did not act counter-cyclically. The opposite is true in Latin America, where the growth of government-owned banks’ corporate and consumer loans during the crisis exceeded that of domestic and foreign banks. Contrary to the case of foreign banks in Eastern Europe, those in Latin America did not fuel loan growth prior to the crisis. Also, there are less pronounced and robust differences in the behavior of foreign and domestic banks during the crisis in Latin America.     

农产品自主品牌塑造探究

本文采用SWOT分析法进行农产品分析,从美学体验、象征性体验及情感体验来解析品牌表现的多种可行性,对农产品资源的特点进行品牌设计体验特征解析,从而得到从生态特点、旅游产业、历史文化中塑造自主品牌的途径。     

Brand Values and Capital Market Valuation

Brand value estimates are significantly positively related to prices and returns, incremental to accounting variables. Questionable brand value estimate reliability underlies lack of financial statement recognition for brands. Findings suggest estimates are relevant and sufficiently reliable to be reflected in share prices. Simultaneous equations estimation reveals inferences are unaffected by potential bias resulting from simultaneity between brand value estimates and equity market value. Brand value estimates are positively associated with advertising expense, operating margin, and market share. Yet, brand value estimates provide significant explanatory power for prices incremental to these variables, and to recognized brand assets and analysts earnings forecasts.     

Investment service providers gaining competitive advantage by focusing on consumers’ varying investment goals

Laddering data collected from 95 individuals and network analysis were used to reveal and identify 747 linkages among 33 content-analysed goals as reasons for investing in individual stocks, mutual funds and/or voluntary pension plans. The results suggest that consumers’ goals associated with investments are: (i) besides economic, also functional, emotional and symbolic; and (ii) influenced by the type of investment product under evaluation rather than being independent of the investment alternatives. The article presents guidelines for investment service providers on: (i) how to provide facilities that support consumers’ investment-related goals; and (ii) how to encourage consumers to take an active role in customising and personalising their investment practices when using these facilities. Thus, economic and functional but also – and especially – emotional and symbolic goals of investing give insight into these strategic decisions that enable investment service providers to deliver value to consumers. While economic, functional, emotional and symbolic goals are well established in consumer research literature, these elements contribute to a novel understanding of the drivers underlying investment in general and the differences in distinct product categories in particular.     

中国企业国际营销的品牌战略

开拓和扩展国际市场必须借助于品牌的力量。为此,企业必须进行品牌定位,并有的放矢、因地制宜地制定和实施品牌战略。实施品牌战略需要自主创新和战略谋划。只有核心技术及其由此形成的品牌优势才能形成长期的、牢固的、强有力的市场竞争力。未来十年是中国企业打造知名品牌的最佳时期,为此我们一定要抓住时机,采取明智的战略和战术,注重品牌的培育、提升和推广,形成中国品牌的强势国际地位。     

金融品牌、差异化营销与银行核心竞争力--对深圳银行业品牌竞争的实证分析及其策略思考

导入品牌战略管理、创新品牌营销手段、树立品牌核心价值和创建品牌企业文化,是国内银行业在入世后进行市场竞争的重要特征.作者回顾了深圳银行业品牌竞争从法人品牌竞争到产品品牌竞争再到客户品牌竞争阶段的发展进程;同时,分析了深圳银行业中国有商业银行、中小股份制商业银行和外资银行三大竞争群体所实施的差异化竞争策略;进而从操作层面提出了将品牌策略纳入银行整体战略、建立专业的品牌管理部门、明确并全力维护品牌的核心价值、推行产品全面质量管理、建立协调的品牌体系和全面整合品牌的沟通和营销等六大品牌竞争策略.     

“50S＂拉动型卷烟品牌培育模式及应用——以A市乡镇市场为例

卷烟品牌培育是提升我国烟草核心竞争力,做大做强民族品牌的一项重要任务,但是卷烟品牌传播受到相关法规限制具有特殊性.本文根据烟草行业及乡镇卷烟市场的具体特点,根据乡镇卷烟市场“五类消费群体”和“五种活动场所”的特点,构建了“5OS”拉动型卷烟品牌培育模式,将现代品牌营销理论应用于实际品牌培育工作中,提出了乡镇卷烟品牌培育的一种新型模式.     

Brand perception,cash flow stability,and financial policy

This paper demonstrates that intangible assets play an important role in financial policy. Using a proprietary database of consumer brand evaluation, I show that positive consumer attitude toward a firm's products alleviates financial frictions and provides additional net debt capacity, as measured by higher leverage and lower cash holdings. Brand perception affects financial policy through reducing overall firm riskiness, as strong consumer evaluations translate into lower future cash flow volatility as well as higher credit ratings for potentially volatile firms. The impact of brand is stronger among small firms, contradicting a number of reverse causality and omitted variables explanations.