Independent tourist's automobilities in Norway

This paper critically examines the methods of transportation used by independent tourists and how importantly they value mobility throughout their journeys. While independent tourists are frequently identified as being adventurous and highly mobile, relatively few researchers have critically examined the modes of transport they use or the importance they play in enhancing and fulfilling their desired experiences. Indeed, most literature portrays independent tourists as habitual users of public transport as opposed to modes of personal transport. In this paper, the notion of automobility – a combination of autonomous and self-directed movement – is explored from the perspective of independent tourists in Norway. A multi-method qualitative study was undertaken which analysed the views of 38 independent tourists at eight different locations. The findings revealed that personal modes of transport were intrinsic features of the journeys undertaken and that they offered alternative sensory experiences in contrast to public transport. Moreover, for many independent tourists, autonomous journeys were considerably more important than the destinations they visited. Thus, for many independent tourists in Norway, demands for control, flexibility and adventure could only be satisfied by using particular modes of transport.     

Museums,exhibits and visitor satisfaction: a study of the Cham Museum,Danang, Vietnam

Museums have several functions as custodians of heritage and culture, disseminators of knowledge about heritage and as places that attract tourists as well as local residents. Arguably all these functions require visitors to be satisfied with the visit experience if museums are to achieve their objectives. This paper reports findings from 411 visitors to the Cham Museum, Danang, Vietnam. It describes the nature of the museum and argues that satisfaction involves the conative, which may be measured by the willingness of visitors to make recommendations to others. However, the study identifies that interpretation and displays are important determinants and simply adjuncts to the generation of satisfaction.     

Travel information online: navigating correspondents,consensus, and conversation

Travel information exists in paper guides, word of mouth, and countless websites. Organizing a trip has never been more accessible and simultaneously riddled with doubt. Professional journalists produce travel journalism while often anonymous reviewers on TripAdvisor provide their commentaries, and in between, there are blogs, wikis, tourism boards, vendors, and a host of other information sources available. How does the twenty-first-century tourist make sense of all of this information? Through a study of tourists in Paris, this study seeks to understand the methods and strategies that they employ in order to identify trustworthy and useful information. Interviews with a sample of travellers reveal that each person has his/her own unique process guided by their personal motivations, but they also share several practices along the way. This research reveals that tourists ultimately exhibit a multistep process of verification using both professional and non-professional sources. No one type of author or website appears to be a unique or singular influencer when it comes to primary or trustworthy sources. These findings will lead to larger discussions about destination management and transparent practices among information providers.     

Are tourists satisfied with the map at hand?

Tourist maps of a given destination offer information to tourists on its geographical environment and tourist sites of interest. This sort of information service is important for tourists unless they are very familiar with their destinations. This study mainly concerns with tourists' satisfaction with this geographical and touristic information service which has been neglected in the existing literature. The study, using Macau as a case, was designed to explore tourists' evaluation of tourist maps and the determining factors of the overall satisfaction, which were mainly involved in the content and design of tourist maps. The control variables including demographics and trip features were also examined. It was found that respondents were, in general, satisfied with the tourist map they used for sightseeing; however, their attitudes towards various elements of map content and design differed. These attitudes reflected by the data have implications for tourist map design and distribution in the future.     

The loyalty process of residents and tourists in the festival context

Few attempts have been made to find out if the loyalty process for residents and tourists in the context of cultural festivals is the same. This study investigated the influence of involvement on satisfaction as factors contributing to the likelihood of returning to an annual festival for residents and tourists. A sample of 412 attendees of a cultural and historic festival in the Midwest region of the USA was surveyed. The results showed that both residents and tourists who were more involved with the festival had higher satisfaction levels. However, only residents who were highly satisfied with the festival were more likely to attend again, whereas tourists' satisfaction level did not significantly influence their likelihood of returning. For tourists, it is likely that their quest for novelty is influential in shaping their future intentions. Implications of this result for the sustainability of cultural festivals are discussed.     

Tourism demand in Hong Kong: income,prices, and visa restrictions

This paper examines the determinants of Hong Kong tourism demand for the top-three major tourist arrival countries, namely Mainland China, Taiwan, and Japan, with an error correction model. Specifically, this paper will examine the effects of relaxing the visa requirement, the launch of the Individual Visit Scheme (IVS), for Mainland Chinese tourists in 2003. Empirical results show that tourists are income-elastic and consider international tourism to be a luxury good. Tourists are more sensitive to changes in the nominal exchange rate than to changes in the foreign pricing level. The positive effect of the launch of the IVS for Mainland Chinese tourists outweighs the adverse impact of the severe acute respiratory syndrome (SARS) on tourism demand for Hong Kong.     

The art of development: economic and cultural development through art in San Juan la Laguna,Guatemala

This paper examines how artisans experience economic and cultural changes through art sales to tourists in San Juan la Laguna, Guatemala; the aim is to analyse experiences from hosts and producers in art tourism. Using a life course approach, the artists in this area expressed how they do not copy the art of their ancestors, but draw on their past to create new art that reflects their experiences, and sell it to tourists at a price they set. Painting on canvas and murals is a way to overcome historical discrimination based on their cultural identity while they explore and communicate their new identities to themselves and outsiders. Therefore the encounter at the art market strengthens both their economic identities and cultural identities. This is contradiction because the two goals are not necessarily complementary. I argue that the painters in San Juan illustrate the art of development because the painters artfully use their new economic and cultural identities to craft a space to negotiate the terms of the encounter with globalization to struggle for a better life.     

Travel,roads, risks and volunteers

International volunteers often travel to destinations (low- and middle-income countries) that carry a greater chance of being involved in a road-related injury and a possible fatality. Within this cultural exchange, tourists move from safe roads and cars to those that are potentially unsafe. Is this all part of the adventure of volunteering or should the tourist industry take some responsibility? This paper highlights the intersection between tourism and road injury and fatality risks (as pedestrians or in vehicles) with special attention to the longer term volunteer traveller. Social science theory underpins some of the discussions around risk and travel. A brief consideration of the international road traffic death and injury crisis and the emergence of the recognition that this impacts upon tourist safety is explored as backdrop to discussions. Tourism relies upon the ability for people to travel in and around the countries they travel to, often taking on the local travel arrangements prevalent in their destination. These local travel arrangements enable leisure tourists to explore their destination and volunteer travellers to live and work as locals. Is it time to consider and further the research on road risks as a growing feature of tourism?     

Profiling tourists based on their perceptions of the trustworthiness of different types of peer-to-peer applications

This research profiles tourists based on the extent to which they trust user-generated content (UGC) uploaded in different types of peer-to-peer applications, also considering their socio-demographic characteristics, frequency of travel and motivations for using the Internet and UGC when making their travel choices. For this purpose, latent class segmentation was applied on a sample of 609 Italian tourists and three different clusters were identified, namely: “distrustful tourists”, “untrusted tourists” and “social web tourists”. The findings suggest that hospitality marketers should improve their social media strategy by focusing their attention on Travel 2.0 applications according to the socio-demographic and behavioural characteristics of their target market.     

From Storyville to Bourbon Street: Vice,Nostalgia and Tourism

This paper contrasts New Orleans' former red-light district, Storyville, and contemporary Bourbon Street, New Orleans' major tourist attraction, to illustrate how history has been revived into a tourist product to maintain the city's appeal as a destination. Nostalgic images are developed for tourism consumption of heritage destinations. The images are idealised versions of the past that alter the authenticity of the historic context from where they came. On Bourbon Street, the Storyville district is utilised as an image to elicit nostalgia of a period no longer actively incorporated into New Orleans's cultural fabric. Through a qualitative analysis of the tourism communication materials, Bourbon Street is analysed as a nostalgic representation of Storyville and its once acceptable vice activities. Activities such as public sexuality, music and dancing, and shopping are ways in which tourists can experience the once legal red-light district. It is argued that what is presented to tourists is a commercial image of the past and its reputation, rather than an accurate portrayal of New Orleans either yesterday or today.     

Product placement and tourism‐oriented environments: an exploratory introduction

This paper examines the ‘physical’ placement of products within tourism‐oriented environments. Product placement is usually associated with the incorporation of branded products into media vehicles. However, a type of placement also occurs within ‘non‐store’ spaces used by tourists. Product placement within these spaces may increase awareness about certain products and, ultimately, induce purchases. Tourism‐oriented environments may enhance the attractiveness of placed products because they enable consumers to interact with and appraise these products before they purchase them. A number of examples are provided, which demonstrate that marketers seek to create encounters between tourists and products. Copyright © 2007 John Wiley & Sons, Ltd.     

Holiday in Mexico: critical reflections on tourism and tourist encounters

This article examines the role of tourism as a motive and mechanism for change in contemporary cities, considering how the theming of space with tourists in mind necessarily involves other kinds of spatial and social transformation, and asking what role actual and hypothetical tourists play in local contests over space and representation. Looking closely at Belfast's Gaeltacht Quarter provides an insight into how global fashions in place marketing, tourism and minority language promotion intersect with the particularities of areas to which they are applied. This paper argues that the superficially value-neutral, internationally recognisable language of economic development can be used both as a means of transcending, and a means of strategically negotiating, intense struggles over space, identity and status.     

The characteristics and motivational decisions of outdoor adventure tourists: a review and analysis

The growing demand for outdoor adventure tourism activities, and the rapid growth in associated industry supply, means we need an improved understanding of outdoor adventure tourists. The paper considers the characteristics and motives of outdoor adventure tourists, as well as the influence of experience, age and gender on their motives. This is based, firstly, on a critical review of the relatively much more extensive literature on outdoor adventure activity participants for insights into the character and motives of outdoor adventure tourists. The paper also focuses, secondly, on an original case study of mountaineer tourists in Chamonix, France. Results from the case study of mountaineer tourists are evaluated against the research themes and gaps identified from the review of literature on outdoor adventure activity participants, including outdoor adventure tourists. It is shown how outdoor adventure tourists are a diverse group. Motivational similarities and differences exist between these tourists and their outdoor recreational counterparts. Experience, age and gender influence the motives and motivational differences among outdoor adventure activity participants. It is noted that there is considerable scope for further research on outdoor adventure tourists, including mountaineer tourists, and potential new research directions are identified for the specific themes examined in the paper.     

Tour Guides and the mediation of difficult memories: the case of Dublin Castle,Ireland

This research seeks to furthering understandings of how Tour Guides interpret memories at heritage sites when the memories at issue are difficult yet subtle and not always apparent to tourists. Specifically, it explores how Dublin Castle, formerly the seat of British rule in Ireland, is captured in narratives presented to tourists that often include Britons. Representing the site is made challenging because some visitors have little knowledge of the site's history, while others are well informed and hold strong political views. The findings show that Guides select largely depoliticized narratives, strongly influenced by their personal interests and experiences. Some hint at underlying tensions that only tourists alert to the complexities of the site might capture. Dominant narratives can be challenged by tourists with an interest in, or allegiance to, particular historical or political beliefs, leading to emotional engagements. Some tourists, unaware of the complexities of the site, can encounter a more multi-layered and complex experience than perhaps envisaged. The study affirms the co-production evident in Tour Guiding narratives and points to the need for further research into how the variously empowered agencies of both the Guide and the tourist produce a constant shifting and re-working of memory.     

Integrating Muslim Customer Perceived Value,Satisfaction, Loyalty and Retention in the Tourism Industry: An empirical study

In recent years, customer value has been the favorable theme for numerous tourism studies and reports. However, although Muslims make up one of the largest tourist markets in the world, perceived value of tourism offering oriented toward this market has not been clearly defined. Furthermore, there is a lack of systematic empirical evidence regarding the effects of Muslim Customer Perceived Value (MCPV) on consumer satisfaction, customer loyalty and customer retention. Therefore, the purpose of this paper is to identify the MCPV dimensions, to examine the interrelationships between MCPV, customer satisfaction, customer loyalty and Muslim customer retention, and to develop and test a conceptual model of the consequences of MCPV in the tourism industry. Moreover, 13 hypotheses were developed and tested using a sample of 221 Muslim tourists. Exploratory and confirmatory factor analysis were used to test the validity of the measures, while the structural equation modeling has been used in hypotheses testing. The strength of the relationship between the constructs indicates that features of the suggested MCPV model are crucial to achieving Muslim customer retention in the tourism industry. Findings also suggest that the availability of the suggested Islamic attributes value, along with conventional value dimensions, could satisfy Muslim tourists when they buy a tourism package. Copyright © 2013 John Wiley & Sons, Ltd.     

Analysing affects and emotions in tourist e-mail interviews: a case in post-disaster Tohoku,Japan

ABSTRACT

This paper contributes methodological discussions on collecting and analysing international tourists’ affects and emotions. The method of data collection used is electronic mail interviews, in some instances corroborated by participant observation in the field, whereas the methods of data analysis employed are affective mapping and emotionality of texts. Such methods of analysis capture the on-flow and contingency of the tourist’s experience in post-disaster places. E-mail interviews are becoming an increasingly widespread method of data collection. In post-disaster contexts, the potential of email interviews allows researchers to conduct fieldwork even when they cannot obtain face-to-face interviews, or in cases in which participants feel more at ease answering from their home and can take their time to respond. Twelve semi-structured e-mail interviews have been conducted in 2016 with international tourists who visited the Tohoku region, Japan, hit in 2011 by a triple disaster: an earthquake, a tsunami, and a nuclear meltdown at the Fukushima nuclear power plant. To explore and better understand participants’ affective and emotional experiences, we exemplify affective mapping and emotionality of texts drawing on tools like linguistic features of e-mails, imagework, short stories and anecdotes.     

Determinants of collective transport mode choice and its impacts on trip satisfaction in urban tourism

The continuous growth of tourism has important environmental impacts and transports account for a large proportion of the CO₂ emissions generated by tourists. Understanding the motivations and characteristics of collective transport users in contemporary cities may contribute to promote more sustainable forms of tourism. Based on an extensive questionnaire to international tourists in Barcelona, this study employs a multinomial logistic regression to explore the links among visitors' characteristics, motivations, and means of transportation, while an ordinal logistic regression is applied to investigate whether the preference for collective transport has an impact on the satisfaction with the trip. The novelty of our approach is testing the hypothesis that the choice of collective transports is more related to trip motivations (professional, leisure, or personal) than to socio-demographic or personal characteristics of tourists. The results show that professional travelers are more oriented to the use of private cars, but they prefer collective transports when the length of stay is higher and combined with other trip motivations. Also, using collective transports is linked to high satisfaction with the visit for the tourists using this form of transportation. This study puts forward policy implications and suggestions for future research directions, in particular regarding the utilization of non-motorized forms of transportation cities.     

Factors that Affect the Levels of Tourists' Satisfaction and Loyalty towards Food Festivals: a Case Study of Macau

The present study investigates the factors that affect tourists' satisfaction towards food festivals and explores whether tourists intend to revisit and/or recommend food festivals to others. Based on personal interviews with 40 study subjects, eight factors that affect their satisfaction levels were identified: location and accessibility, food, venue facility, environment/ambiance, service, entertainment, timing and festival size. The majority of tourists were satisfied with the Macau Food Festival and intended to revisit and recommend it to others. The presented findings have practical implications for food festival organizers to further attract food tourists. Copyright © 2011 John Wiley & Sons, Ltd.     

Re-enactment Events and Tourism: Meaning,Authenticity and Identity

Re-enactment events have began to play a significant role in the calendars of individual attractions, regions or even nations to generate media exposure, develop inbound tourism activity and raise the cultural heritage profile of a locality for community development and/or regeneration purposes. The (re-)presentation of cultural heritage in these forms creates a unique set of interactions between landscapes, local communities, tourists and heritage organisations. In the recent past however, re-enactment events have been subjected to increased debate and criticism as to their educational value and meaning and for their contribution to understandings of cultural heritage in post-modern consumer societies. This paper presents an interdisciplinary review of these debates and draws on small scale research findings to reassess the value of re-enactment events as a means of presenting heritage to audiences. The paper argues that re-enacted historical events achieve a range of purposes and provides examples of evidence from a range of differing perspectives including: public policy and event organisers; re-enactors and academics in the field. It argues that the professional heritage industry, tourists, and re-enactors all contribute to making such events meaningful and as such they represent unique frames through which to understand issues of authenticity and identity in the production and consumption of post-modern cultural heritage attractions.     

The evolution of backpacker destinations: the case of Zipolite,Mexico

Despite the growing literature on backpacker tourism, little is known about the evolutionary patterns of the places that cater to such travellers. This paper analyses, first, the way in which established and current models of tourist development conceptualise backpackers and their destinations. In addition, it offers some specific suggestions that will allow them to explain the evolution of backpacker destinations in a more detailed manner. Then, results of field research conducted at Mexico's largest backpacker resort are presented, to illustrate its particular socio‐spatial evolution. The paper concludes that, when fuelled by an increasing number of arrivals and a growing demand for comforts, what were once drifter‐dominated peripheral places may evolve gradually into well‐established ‘resorts’ that satisfy contemporary backpackers' demands for infrastructure, natural settings and ambience. Developer‐tourists with an affinity to backpacker culture are likely to become key actors as they come to gain control over land use and local economic development. Copyright © 2007 John Wiley & Sons, Ltd.