Exploring the discrepancies in perceived destination images from residents’ and tourists’ perspectives: a revised importance–performance analysis approach

A comprehensive and balanced understanding of both local residents’ and tourists’ perceived destination image (DI) is a pivotal step for successful tourism development. Using the revised importance–performance analysis approach, this study assesses the differences between residents’ and tourists’ perceived implicit importance and performance of DI attributes in the Liyu Lake Scenic Area in Hualien, Taiwan. A mixed methods approach was adopted. First, 30 pertinent image attributes were identified by interviewing local residents and tourists. These image attributes were subsequently used in a questionnaire survey. Results indicate that residents’ and tourists’ opinions were divided on environmental issues and purposes of visit. The most significant finding is that both the residents and tourists regarded the majority of the attributes as “possible overkill,” suggesting that destination management organization should reconsider the direction for future development and try to realize the “real needs” of the residents and tourists based on their motivations.     

Culture,religiosity, and economic configural models explaining tipping-behavior prevalence across nations

Unique from prior research that deconstructs culture into separate attributes and reports on the symmetric “net effect” of each, the current study identifies holistic configurations of culture that account for the prevalence of tipping behaviors across tourism industries. Consistent with the theory that distinct holistic cultures predict tipping and non-tipping behaviors, the findings identify configurations of cultural attributes (e.g. “masculine benevolence”, “feminine benevolence”, and “achieving individualist”) in combination with national religiosity and economic well-being that account for the majority of nations with high prevalence of tipping—as well as configurations (e.g. “collective individualist”) that account for nations with low prevalence of tipping. These configurations provide tourism operators, regulators, service providers and tourists with insight about the drivers of tipping expectations at the national level and therefore enable better management of the tourism experience. The paper also demonstrates the usefulness of a complexity theory approach to explore complex phenomena by revealing holistic configurations of antecedent conditions; identifying multiple configurations that explain the same outcome; demonstrating that configurations for high and low prevalence are asymmetric, and; demonstrating that antecedent conditions operate in opposite ways depending on other ingredients in a configuration.     

Conflict and agreement in stakeholder attitudes: residents’ and hotel managers’ views of tourism impacts and forest-related tourism development

This paper probes differences in attitudes toward tourism impacts between two leading stakeholder groups in tourism, local residents and the managers of tourism facilities. It uses case study surveys of residents and managers in Belek, Antalya, Turkey. Differences in attitudes across seven main areas are investigated, including the positive and negative economic outcomes of tourism; positive and negative sociocultural impacts; negative environmental impacts; views on further tourism development, and benefits and problems related to forested land close to destinations. The results reveal that some attitudes are held in common – especially positive attitudes including tourism's benefits in creating jobs and income. Differences were mostly observed not in the direction but in the strength of opinion. The most significant differences were found in managers' beliefs that tourism's environmental and social impacts were few, while residents were extremely negative about those impacts. Differences of attitudes on the future use of forestland headed the list of all differences between managers and residents. Divergent loyalties were revealed. Managers supported their business and employers; local people supported their local area. The need for further research, including the role of perhaps distant “moral stakeholders”, and for more comprehensive understanding, and more sustainable outcomes, are highlighted.     

Ecotourism after nature: Anthropocene tourism as a new capitalist “fix”

Abstract

How does ecotourism – conventionally characterized by its pursuit of a “natural” experience – confront assertions that “nature is over” attendant to growing promotion of the “Anthropocene”? One increasingly prominent strategy is to try to harness this “end of nature” itself as a novel tourism “product”. If the Anthropocene is better understood as the Capitalocene, as some contend, then this strategy can be viewed as a paradigmatic example of disaster capitalism in which crises precipitated by capitalist processes are themselves exploited as new forms of accumulation. In this way, engagement with the Anthropocene becomes the latest in a series of spatio-temporal “fixes” that the tourism industry can be seen to provide to the capitalist system in general. Here I explore this dynamic by examining several ways in which the prospect of the loss of “natural” resources are promoted as the basis of tourism experience: disaster tourism; extinction tourism; voluntourism; development tourism; and, increasingly, self-consciously Anthropocene tourism as well. Via such strategies, Anthropocene tourism exemplifies capitalism’s astonishing capacity for self-renewal through creative destruction, sustaining itself in a “post-nature” world by continuing to market social and environmental awareness and action even while shifting from pursuit of nonhuman “nature” previously grounding these aims.     

Testing the proposed “GuidePerf” scale for tourism: performances of tour guides in relation to various tour guiding diplomas

The satisfaction perceived from the performance of tour guides (TGs) affects tour operators and other services in the tourism industry. As the tour guiding performance becomes more crucial in service quality and tourist satisfaction, education also becomes a critical tool to enhance the tour guiding performance. Using semi-structured, face-to-face interviews with seven TGs in Cappadocia/Turkey and employing content analysis of the data, the Tour Guide Performance Scale (GuidePerf) was developed in this particular study. Reliability and validity of GuidePerf were supported by exploratory factor analysis and confirmatory factor analysis. The scale was composed of 18 items and three dimensions, namely: “personality and efficiency,” “presentableness,” and “proficiency.” Proceeding to the next step with the approval, the GuidePerf was conducted on the tour participants (TPs) who were guided by three different TG types in terms of the education they had received. The results revealed that there is significance when “presentableness,” and “proficiency” dimensions are considered.     

游客感知与政府宣传:资源相似型旅游目的地形象维度对比研究——以云南西双版纳州和德宏州为例

旅游形象研究对资源相似型旅游目的地发展具有现实意义。在已有研究基础上将政府宣传形象纳入资源相似型旅游目的地旅游形象研究范畴,并选取资源禀赋高度近似的西双版纳州和德宏州为案例,实现游客感知与政府宣传旅游形象对比,选择两地游客网络游记与政府宣传网络文本为研究样本,运用内容分析法和IPA模型对两地游客感知与政府宣传旅游形象进行对比研究。研究结果表明:旅游吸引物形象维度在资源相似型目的地旅游形象中具有“非敏感性”;资源相似型旅游目的地游客感知与政府宣传旅游形象呈现出“差异—趋同”特征;资源相似型旅游目的地在“认同—错位”和“差异—趋同”效应的叠加作用下,具有各自的优势旅游形象维度。     

In Search of Competitive Advantage in Caribbean Tourism Websites

Abstract

The intense competitiveness of the global tourism industry increasingly demands the most effective possible marketing for individual destinations. The strategic management literature suggests that competitive advantage can be gained through capitalizing on a destination's unique attributes. In marketing terms, this translates as “competitive positioning.” To what extent do the individual destinations of the Caribbean seek to competitively position themselves as unique attractions among their many competitors? This paper returns to the concept of the Unique Selling Proposition (USP) as a practical and straightforward framework for analyzing distinctiveness in tourism marketing. An exploratory analysis of web-based marketing in the Caribbean suggests widespread failure of destinations to market themselves in terms of unique competitive positioning. The analysis also reveals several exemplary models of the USP concept in tourism marketing, suggesting opportunities for greater regional cooperation through stronger individual destination identities.     

Digital free tourism – An exploratory study of tourist motivations

The problem of technology overuse - and related mental health and addiction issues – has spilled over into the tourism context. Recent literature has also suggested that heavy use of technology while travelling could potentially have negative impacts on the overall tourist experience; and that tourists might search for “disconnection” while travelling. As a result, this study focuses on the recently emerged and scarcely understood phenomenon of “digital free tourism” (DFT), exploring participants' motivations for voluntarily abstaining from, or limiting their use of, technology on their travels. The findings aid relevant theory by identifying four main factors that motivate tourists to participate in DFT – escape, personal growth, health and well-being, relationships – and highlight several exploratory subthemes underlying these motivators. Considering DFT not as an inconvenience but a travel choice, this study can finally aid practitioners to better promote DFT as a tourism product; maximizing the participants’ related benefits and positive experiences.     

Using an intersectionality perspective to uncover older Chinese female's perceived travel constraints and negotiation strategies

This study employed an intersectionality perspective to examine older Chinese female's perceived constraints to pleasure travel and how they negotiated through constraints while accounting for multiple intersected identities of age (older), gender (females), and race (Asian-Chinese). Results showed that eight types of constraints impact their travel behavior: “limited knowledge of tourism,” “health and safety concerns,” “culture shock,” “lack of travel partners,” “low quality service facilities,” “limited availability of information,” “negative reputation of tour guide,” and “few employer-paid vacations.” Study participants also discussed how they negotiated through constraints using strategies, i.e., “word-of-mouth advertising,” “group travel with friends,” “donkey travel,” “finding partners through square dancing,” “children's support,” and “being motivated to taste organic foods and breath fresh air.” The findings provided a glimpse into potential modifications to constraint theory and revealed how tourism marketers can target and serve older female tourists in China by providing opportunities for them to negotiate through constraints.     

Foraging tourism: critical moments in sustainable consumption

Despite the prevalence of sustainability discourses across the Global North, for the majority of people abstract issues of sustainability often have a low salience with the realities of travel choices. Researchers examining sustainable tourism recognise that any changes resulting in sustainable performance are likely to come about as a result of shifts in everyday highly routinised social practices, relations and socio-technical structures. Attending to these debates, this paper examines relations between social practice, sustainability and tourism through the rise in foraging tourism in the United Kingdom. Using evidence from interviews and media analysis detailing perspectives of foraging course leaders and attendees, alongside participant observation, the paper records the ways in which foraging experiences are negotiated and accomplished in commercial contexts and what participants “do” with the ideas and practices post-experience. By engaging with debates surrounding the meanings of sustainable tourism, the paper extends understanding of these concepts through the identification of foraging tourism as a facilitator in rethinking everyday practice and discourse. The paper ends by evaluating the potentials of tourism in facilitating sustainable performance and discourse.     

Travel demand and behavior of university students in Hong Kong

University students represent an emerging market for the travel industry. This paper reports the findings of a study on the travel behavior and travel patterns of Hong Kong university students. Using a questionnaire, a survey was conducted to identify student travel motives, their travel planning process and travel preferences. A total of 264 university students in Hong Kong were interviewed and data analyzed. The results indicate that to “Experience new and different styles”, “Take it easy and relax”, “Go to places I haven't been before” and “Outstanding scenery” were perceived as important motives in students' travel decision-making. Four factors with 24 attributes were identified. These factors were “Social relationships”, “Obtain new experience”, “Relax and enjoy” and “Cost of travel”. Based on the findings of the study, it was suggested that modifications to the existing tourism products and services and new product development were necessary in order to meet the demand of this emerging market.     

中国海洋旅游装备制造业的发展障碍和战略路径

旅游业快速增长带动了旅游装备制造业的发展,但海洋旅游装备制造业的发展相对滞后。研究构建了海洋旅游装备制造业的产业动态匹配分析框架,识别产业发展的个性障碍、探讨共性障碍的个性化表现形式,并厘清障碍之间的关系,最终通过战略路径构造来移除或者克服这些障碍。研究认为：（1）海洋旅游装备制造业存在其个性化障碍,其与装备制造业的共性障碍也存在其个性化表现形式。（2）障碍之间的关系表现为宏观、中观和微观3个层面的子系统,从高层级到低层级,两两之间存在匹配扭曲障碍。高层级的子系统存在障碍使其阻碍低层级子系统的发展,而低层级子系统存在障碍使其不能适应高层级子系统的发展及其管理者刻意行为。（3）海洋旅游装备制造业应该实施以下产业发展战略。首先,政府主管部门应该提供“区域集中化”的战略路径支持。其次,产业可以进行“成立行业协会-争取政策支持”“成立产业联盟-完善产业链”和“培育主导企业-打造区域品牌”的战略路径引导。最后,企业原有的“低成本战略路径”应该转换为“产品差异化战略路径”“技术创新战略路径”和“资本聚焦战略路径”。研究结论能够在一定程度上提高海洋旅游装备制造业的产业效率,并为海洋旅游的高质量发展提供借鉴。     

Indigenous tourism in Australia: understanding the link between cultural heritage and intention to participate using the means-end chain theory

ABSTRACT

Tourism is often suggested as a development strategy for Indigenous people while protecting their cultural and natural heritage. However, without actual visitor participation, the good intentions of tourism cannot be achieved. By using the means-end chain theory and adopting a convergent mixed-methods approach using photographs, this study seeks to identify the link between visitor perceptions about Australian Indigenous tourism attributes and their intention to participate on this type of tourism. Two Australian Indigenous tourism activities (short tour and performance), portraying both traditional and contemporary culture, at Cairns, Queensland were tested with 209 visitors. The results reveal that the attributes ‘history/art/culture’ and ‘local’ are perceptions linked to Indigenous tourism. The findings support previous studies by identifying that some participants associated Indigenous tourism with a traditional past; however, the majority of participants expressed a contemporary perception of Indigenous culture. These findings highlight the need for Indigenous tourism stakeholders to monitor and protect their historical and evolving cultural heritage (in particular intangible heritage) when engaging in Indigenous tourism. Cultural heritage could be susceptible to commodification and loss of authenticity in order to accommodate visitor expectations.     

Online destination image: Comparing national tourism organisation's and tourists' perspectives

This study examines the perceived and projected online destination images (DI) manifested in tourist-generated content (TGC) and national tourism organisation (NTO) generated content. Through visual content analysis and mise en scène analysis of photographic data as well as content analysis and perceptual mapping analysis of textual data, the differences between perceived and projected online DI of Eastern Taiwan were explored. TGC and NTO contents were both found to have similarly represented Eastern Taiwan as a destination abounds with “natural environment”, “infrastructure”, “specific activities”, and “tourist attractions”. However, several important DI dimensions were under-represented in the NTO content, for example, “food and beverages”, “transportation”, “information” and “accommodation”. The findings further reveal that the TGC textual content tended to outperform NTO textual content in reflecting affective DI; and photographic content, in general, was more effective in conveying affective attributes. The findings provide useful insights for practice and future research in DI management.     

Tourism as practice

The goal of this article is to (re)theorize tourism from a practice-based perspective by introducing the notion of “tourism as practice”. It aims to familiarize newcomers with different theories of practice and their current connections and future perspectives for tourism research. The paper is a theoretical endeavor supported by an epistemology of practice and empirical works that use practice theories to understand the nature of tourism. I advocate that tourism is a set of organizing practices wherein concepts such as “home” and “away”, “tourist” and “non-tourist”, may not be seen as dualisms but as part of a plenum. Tourism as practice also holds that mobility and performativity are not two distinct “paradigms” but rather core elements of tourism’s practices.     

Hospitality and tourism industry amid COVID-19 pandemic: Perspectives on challenges and learnings from India

COVID-19 outbreak has presented unprecedented circumstances before the fragile tourism and hospitality industry. The highly infectious novel coronavirus continues to thwart the sector and raises serious questions about the present and future survival of the sector. The research addresses two important concerns, first, pertains to the major challenges that hospitality and tourism industry faces amid current conditions; and second relates to the vital learnings for the industry. The study draws on the interviews with 15 participants in senior positions in hospitality industry, and tourism and hospitality education services. Responses to the interviews were content analysed, which resulted in 27 sub-themes that were further condensed into 4 major themes. The dominant sub-themes that emerged out of the qualitative enquiry included need of multiskilling and professional development of the employees, increased sense of hygiene, sanitation and related SOPs, optimism toward revival of the industry, media roles, and need of better crisis preparedness. Subsequent overarching themes included “Human Resource Management”, “Health and Hygiene”, “Continuity” and “Concerns”. The study critically discusses prominent themes in the light of the existing arguments from the literature and reflects on implications for the decision makers. The major implications of the study are in the form of determined themes adding to the evolving theory on COVID-19 pandemic and tourism & hospitality industry; and managerial recommendations to address host of issues while taking essential learnings stemming from the current circumstances. Limitations and scope of future research are also discussed.     

基于旅游生命周期理论的历史文化街区居民身份认同对旅游发展意向的影响研究

研究以旅游生命周期理论为基础，以武汉市9个处于不同旅游生命周期的历史文化街区为研究区域，通过质性数据分析探讨了居民身份认同对其旅游发展意向的影响，并对处于不同旅游生命周期的街区进行了比较分析。研究发现：居民身份认同主要从情感因素、经济因素、社会环境因素、旅游发展要素、文化因素等方面对其旅游发展意向产生影响；依据身份认同强弱与旅游发展意向正负的交互组合，可将居民分为4种认同-意向类型：积极拥护者、传统坚守者、经济至上者和无为参与者；在不同旅游生命周期阶段的历史文化街区，居民身份认同对其旅游发展意向的影响各异：在参与和巩固阶段街区，传统坚守者突出；在发展阶段街区，积极拥护者占主导；在巩固阶段街区，积极拥护者和无为参与者兼而有之，且二者冲突尤为激烈。最后，针对不同旅游生命周期阶段居民的类型和特征，提出了促进居民参与街区旅游发展与保护的建议。     

Unemployment effects of economic crises on hotel and residential tourism destinations: The case of Spain

This paper analyses the effects of economic crises on tourism destinations from a city and regional point of view. The objective is to determine which kind of Spanish “Sun and Beach” tourism destinations, residential or hotel, has better weathered the most recent economic crisis in Spain, linked to the Global Financial Crisis of 2007/8. For this purpose, the authors have analysed the increases in the unemployment rates of a pool of 138 tourist destinations located on the Spanish Mediterranean coastline. The main finding of the paper is that during the crisis, residential destinations experienced a greater destruction of employment than hotel destinations. This result is consistent with previous literature that indicates a better economic performance of the hotel tourism development model.