A Confucian Analysis of Chinese Tourists’ Motivations

Studies to date of Chinese tourists as new consumers in the travel marketplace have been largely framed in the context of Western theories. This study initiates a qualitative inquiry to develop a conceptual framework for understanding Chinese tourists’ motivations. The study is informed by Confucian doctrines and extant motivation theories, and substantiated by empirical findings from 79 in-depth interviews. Seen from the perspective of Confucianism, the framework illustrates that the motivations of Chinese tourists arise as a result of the gaps between the Way (the ideal end-state) and ways (the actual state). Tourism is a functional means to bridging multiple gaps perceived in inner as well as outer cultivation. Four conceptual themes are examined as propositions from the framework.     

Strategies for minimising tourism leakages in Indo‐Chinese development countries

For developing countries in Indo‐China embarking on tourism for economic growth, their success hinges on minimizing three types of tourism leakages, namely financial, structural, and operational leakages. This paper proposes financing and market strategies for those countries to reduce tourism leakages. The strategies suggest that Indo‐Chinese developing countries should target fairly‐developed countries in Asia as their main capital markets and tourist feeders at the early stage of tourism development. In later phases of tourism growth and expansion, they may seek tourism capital and tourists from both fairly‐developed and well‐developed countries. The recent Asian financial crisis has presented new challenges to Asia Pacific tourism. It may, however, create opportunities for developing countries in Indo‐China to attract more regional tourists and investors and reduce tourism leakages.     

Potential Mainland Chinese Cruise Travelers’ Expectations,Motivations, and Intentions

The global cruise industry is the fastest growing sector in the entire leisure market. Due to the limited development of the Chinese cruise sector and government controls on outbound travel, the cruise, especially the outbound cruise, is a new concept in China. Few studies have addressed Chinese consumers’ perceptions of cruises. This study aimed to explore the preferences of potential Chinese cruisers and their expectations, motivations, and intentions in relation to taking an outbound cruise. This study also proposed and tested a conceptual framework: the Expectation, Motivation, and Intention (EMI) Model. Data were collected in Beijing and Shanghai; 242 valid responses were received. The results partially supported the proposed model. The theoretical and practical contributions of the study are discussed.     

Why does empowering leadership occur and matter? A multilevel study of Chinese hotels

To address the question of why empowering leadership occurs and matters, this study develops an integrated model including both antecedents and consequences of empowering leadership in hospitality organizations. Drawing on data from 558 employees and 86 department managers in 24 Chinese hotels, results of hierarchical linear modeling support person–situation interactionist theory by suggesting that top-level empowering leadership and middle-level leaders’ self-efficacy have main and interaction effects on middle-level empowering leadership. Main and mediation effect results support service profit chain theory and motivational and exchange-based models by demonstrating that middle-level empowering leadership has positive effects on employees’ service-oriented behaviors directly and indirectly, and employees’ psychological ownership mediates these indirect effects. This study is among the first to explore antecedents of empowering leadership from both personal and contextual perspectives, and mediation by psychological ownership in the relationship between empowering leadership and employee service-oriented behaviors.     

How do young Chinese friendship groups make travel decisions? A content and interaction process analysis

ABSTRACT

Young Chinese tourists form an increasingly important market and they tend to travel in small friendship or family groups. This study examines how young Chinese friendship groups (aged between 18 and 35 years) make travel decisions. Using the observation approach, this study observes the group travel decision-making process of 10 small groups. Issues such as activity, cost, travel timing, transportation, climate, safety, and distance, were found to determine destination choice. The role and function of verbal and non-verbal behaviors in influencing group decision-making were also investigated. This study contributes to both general group interaction literature and tourism literature.     

The role of visa exemption in Chinese tourists’ decision-making: a model of goal-directed behavior

The purpose of this study was to examine the role of visa exemption in tourist decision-making using the extended model of goal-directed behavior (EMGB). Surveys were administered to Chinese tourists interested in traveling to South Korea. The structural equation model indicates that the inclusion of the expectation of tourist visa exemption enhanced Chinese tourists’ behavioral intention. Specifically, positive and negative anticipated emotions, perceived behavioral control, and the notion of a subjective norm were important antecedents of travel intention. Desire was the only significant factor affecting Chinese tourists’ travel intention. This study enhances our understanding of Chinese tourists’ intention to travel to South Korea.     

Residents' Perceptions Toward the “Chinese Tourists' Wave” in Hong Kong: An Exploratory Study

Mainland China experienced an extraordinary progress in its economy in the past two decades which directly stimulates more outbound travels. Considering the geographical proximity and political ties between Hong Kong and Mainland China, the share of inbound tourists to Hong Kong has been, and will continuously be, largely occupied by Mainland Chinese tourists on an uprising basis. The phenomenon of the “Chinese tourists' wave”, operationalizing as the influx of tourists from Mainland China, has brought tremendous change on Hong Kong's tourism industry, economy and local community. It is, thus, of necessity to understand the perceptions and response toward this phenomenon from local residents' perspective as they are the stakeholders of local tourism. Drawing on the findings from three focus group interviews with 18 Hong Kong residents, three conventional dimensions, namely “Economic”, “Social-cultural” and “Environmental” were identified and discussed to demonstrate the local residents' perceptions toward the impact of “Chinese tourists' wave” phenomenon. Generally, residents tend to recognize the positive economic impacts as well as negative social–cultural and environmental impacts generated from this tourism phenomenon. The recommendations suggested in this study also serve as a reference for tourism authorities concerned to redress the existing problems.     

Exploring Chinese outbound exhibitors’ motivational factors and characteristics to U.S. exhibition market

For exhibitions to have sustainable success, they must attract enough high-quality exhibitors. As China has opened up and grown economically in the past several decades, more Chinese exhibitors are participating in exhibitions worldwide, and United States exhibitions are among their top destination. To examine what motivates the participation of this growing group, this study conducted a self-administered survey among Chinese outbound exhibitors who have attended exhibitions in the United States. With the help from the Chinese exhibition organizers, a questionnaire survey was distributed to Chinese exhibitors having participating in U.S.-based trade fairs in the past 12 months via email for collecting data. An exploratory factor analysis and a series of ANOVA tests were carried out to examine the Chinese exhibitors’ characteristics. The results of the 314 usable responses showed that exhibitors with their characteristics differed significantly in the five motivational dimensions. These dimensions relate to motivations in social contacts and networking, sales, incentive, “guanxi,” and competition. The findings have marketing implications for exhibition organizers in both the United States and China for recruiting and retaining Chinese exhibitors.     

Are Chinese nationals’ attitudes to wildlife tourist attractions different from those of other nationalities?

Many wildlife tourist attractions (WTAs) have negative impacts on animal welfare and species conservation. In the absence of regulation, raising standards requires tourists to create market pressure by choosing to attend WTAs with benefits for wildlife. We surveyed respondents from five countries – China, Australia, Canada, UK, and USA – to quantify how attitudes to captive animals, and towards WTAs’ outputs and standards, may vary with nationality. Our aim was to provide a firm basis for behaviour change interventions to alter current patterns of tourist consumption of WTAs. All respondents agreed on the importance of conservation and animal welfare, but Chinese respondents were twice as likely to believe that WTAs would not be allowed to exist if they were bad for animals, and that WTAs’ promotional materials were reliable indicators of welfare and conservation standards. These findings indicate Chinese respondents had fundamentally similar attitudes to those from the other countries, but differed in how those attitudes were likely to be applied. Chinese tourists may experience more barriers to aligning their actions with their values with respect to WTAs. Removing these barriers may require information campaigns to highlight the lack of regulation, and the unreliability of some WTAs’ promotional materials and tourists’ reviews.     

Aspects of Lifestyle Change in China: Motivations for Self-Drive Travel – A Chinese Domestic Market Perspective

China’s rapid economic growth in the last decades has triggered an explosion of private car ownership, which has brought about the increasing popularity of self-drive travel. This study aims to explore Chinese domestic travelers’ motivations for self-drive travel. By surveying 436 habitual self-drive travelers in China, the study extracted a 5-factor motivation model (comprising 24 motivation items). Based on the diverse motivations, respondents were clustered into three groups. The results contribute to a better understanding of Chinese self-drive travelers’ needs and preferences and could be beneficial for operators in related fields and authorities for their product design and operation.     

Drivers of Customer–Brand Relationship Quality: A Case of Mainland Chinese Hotel Loyalty Program Members

Hotel chains should understand the effectiveness of the benefits offered by their programs and the influence of customer relationship management (CRM) initiatives of individual hotels because of the high operating costs of loyalty programs and the risk of creating an affinity to the rewards they offer rather than to the brand itself. This study determines the effect of the satisfaction of hotel loyalty program members on the benefits they receive, and the CRM efforts of individual hotels on the quality of their relationship with the brand. The sample was drawn from mainland Chinese customers because of the growing importance of the Chinese tourism market. Results reveal that program benefits have no significant effect on the quality of the relationship of the member with the hotel brand. The communication of the program to its members and the customer orientation of individual hotels are the key determinants of relationship quality.     

Sino-western Tourists’ Place Attachment to a Traditional Chinese Urban Destination: A Tale from Hangzhou,China

This article investigates the constructs of tourists’ place attachment to a traditional Chinese urban destination as well as the differences of these constructs across tourists with different cultural backgrounds. Results of a confirmatory factor analysis show that place attachment consists of four major factors: place identity, place dependence, affective attachment, and social bonding. Estimation results also reveal differences in the importance of place attachment constructs between Chinese and Western tourists. In addition, tourists’ socio-demographic and travel characteristics are found to be associated with their attachment to places in the urban destination. Based on the empirical results, policy implications are provided.     

Understanding Chinese vacationers’ perceived destination restorative qualities: cross-cultural validation of the perceived destination restorative qualities scale

This study aims to provide a deeper understanding of the dimensionality and consequences of existing Chinese vacationers’ perceived destination restorative qualities (PDRQs) by cross-culturally validating the PDRQ scale (PDRQS), which has been recently developed to assess individuals’ PDRQs in the American context. Using two samples of existing Chinese vacationers (sample 1: n = 230; sample 2: n = 148) who were taking a real vacation when being surveyed, and following a rigorous process of scale validation, the study confirmed that five out of the six original subscales (compatibility, extent, mentally away, physically away, and fascination) demonstrate cross-cultural reliability and validity in the Chinese context. In addition, fascination is found to be a predictor of Chinese vacationers’ experienced pleasure evaluation, and PDRQs as a whole a predictor of Chinese vacationers’ preference for a destination. Destination marketing implications are derived based on the findings.     

Chinese international students’ psychological adaptation process in Korea: the role of tourism experience in the host country

This study aims to shed light on the effect of international students’ lifelong learning and dining experience during the trip in a host country on their psychological adaptation, place attachment, and sharing of tourism experience. Employing responses from 247 Chinese students in South Korea, a SEM (Structural Equation Modeling) technique was used for the analysis. The study found that lifelong learning positively influences dining-out flow experience, which in turn placed positive effects on psychological adaptation, place attachment, and sharing of tourism experience, whereas place attachment mediates the relationship between flow experience and both sharing of tourism experience and psychological adaptation.     

Same but Different: Chinese-American and Mainland Chinese Consumers’ Perceptions of and Behavior in a Service Failure Situation

Going beyond the traditional East/West consumer differentiation in studying service failure, this article examined the impact of acculturation, together with ethnicity of service staff and origin of a hotel brand on consumers’ perceptions and behavioral responses. The research drew on four focus groups conducted in Beijing with 34 participants, followed by an experiment for which data were collected from 451 Chinese-Americans and 464 Mainland Chinese. Results showed significant differences in perceptions and behavioral responses following a service failure between Chinese-Americans and Mainland Chinese, and among Chinese-Americans with different acculturation strategies. Implications of study findings and directions for future research are discussed.     

How leader–member exchange,work engagement and HRM consistency explain Chinese luxury hotel employees’ job performance

This paper provides insights into the relationship between leader–member exchange (LMX) and employee job performance. An integrative model that includes work engagement and human resource management (HRM) consistency, defined as the extent to which various HR practices are viewed as consistent with one other, was developed to explain this relationship. Results from a hierarchical linear model based on 298 employees (survey data) and 54 supervisors in a large luxury hotel in southern China indicated that LMX was positively related to employee job performance. Moreover, as expected, work engagement mediated this relationship and HRM consistency strengthened the influence of LMX on work engagement. Important research and practical implications are discussed.     

Exploring the influence of tourists’ happiness on revisit intention in the context of Traditional Chinese Medicine cultural tourism

Based on how tourists interpret the destination experience and on attachment theory, this study investigates the influencing mechanism of tourists' happiness on revisit intention for traditional Chinese medicine (TCM) cultural tourism destinations. Three tourist samples confirm the three dimensions of tourists' happiness: positive emotions, engagement, and meaning. Two surveys were conducted to test the direct and indirect influence of tourists' happiness on revisit intention and the moderating role of tourists' health consciousness. The results show that tourists' happiness promotes memorable tourism experience and place attachment, in turn stimulating revisit intention. The results also support health consciousness as a significant moderator between happiness, place attachment, and revisit intention. The findings enrich theoretical understanding of tourists’ happiness and provide marketing and management advice for TCM cultural tourism destinations.     

Suzhou’s water grid as urban heritage and tourism resource: an urban morphology approach to a Chinese city

ABSTRACT

Historically, many cities were served by water transport as an important mode of circulation. Suzhou in China is a case in point. Its orthogonally designed water-based grid was connected to the Grand Canal and the Tai Lake. Merchants and travellers entering into Suzhou would go through city gates serving both waterborne and road traffic. The water grid once played an important role for commercial activities and social interactions in the city, but over time, more and more canals were filled to pave roads and build houses. The transport system has by now almost entirely switched to the street grid. Drawing on historical maps, chronicles, artwork and existing studies, this paper employs urban morphology as a method to understand the significance of waterways for the identity of Suzhou. The authors argue that the waterways have a high heritage value, but lack practical functions. Tourism development is then presented as a chance to reactivate the water grid for heritage conservation, transport and the enhancement of tourist experiences. The paper supports this argument based on concrete findings, and it critically reflects on the meaning of heritage and discusses the appropriateness of the urban morphology approach for heritage research.     

Influence of Social Media on Chinese Students’ Choice of an Overseas Study Destination: An Information Adoption Model Perspective

This study is an experimental investigation of the influence of social media on choosing an overseas study destination. The elaboration likelihood model of communication and persuasion provides a conceptual basis for this study. Data was collected through convenience sampling of Chinese students from three Brisbane tertiary institutions. Participants were provided with one of the four treatments with manipulated stimuli. Results suggest that social media content is an influential factor in determining destination attractiveness, and may, if correctly specified, facilitate high elaboration and generate corresponding positive or negative impressions of the study destination from students.     

Political connections,guanxi and adoption of CSR policies in the Chinese hotel industry: Is there a link?

This research note examines the existence of a potential relationship between the political connections possessed by senior Chinese hotel managers and their adoption of corporate socially responsible (CSR) policies in the Chinese hotel industry. Given (a) China’s Green Hotel policy and (b) a broader context where, it is argued political connections and guanxi are a means by which the State seeks to advance desired economic reforms and counter corruption practice, it is suggested that those hotels with better political connections may show evidence of higher levels of awareness and adoption of CSR policies. The data are derived from a usable sample of 404 senior hotel managers. The findings show a positive relationship between the variables of ‘political connectedness’ and ‘CSR adoption’ in areas relating to environmental and philanthropic action, but less of a relationship in other CSR areas such as human resource management and guest relationships. The implications for future research are discussed.