基于好友影响的个性化推荐模型

随着社交媒体的广泛应用,在电子商务行为中,消费者很大程度上的购买决策会受到他人因素的影响,尤其是好友的影响。本文提出了社交媒体网络下,用户评论和销量对于推荐模型的影响,建立了基于社交媒体中好友的评论的个性化推荐模型。通过从国内的社交网络中采集相关数据,对模型的效果进行了验证。     

面向电子商务网站的个性化推荐系统

个性化推荐系统是电子商务个性化服务的核心技术,它是根据网络消费者的历史购买记录或当前浏览行为捕获其潜在偏好,进而为其推荐符合其当前偏好的商品。个性化推荐可以有效的过滤大量无关商品,降低消费者的选择成本,提高商品交易效率。本文立足于个性化推荐系统,分类总结了近年来提出的个性化推荐系统的核心思想,讨论了有代表性的研究成果,深入分析了个性化推荐系统亟待解决的基本问题,并总结展望了当今的发展方向。     

基于用户满意度的电子商务个性化推荐评价研究

电子商务个性化推荐不仅能使用户迅速快捷地获得合适的信息,还能为电子商务网站带来丰厚的商业利益。电子商务个性化推荐是指利用电子商务网站向用户提供商品信息和建议,帮助用户决定应该购买什么产品,模拟销售人员帮助客户完成购买过程。电子商务个性化推荐不仅能使用户迅速快捷地获得合适     

个性化推荐系统综述

随着信息时代的不断发展,信息过载是目前互联网用户面临的一个严重问题,个性化推荐系统就是解决这一问题的重要工具。为了解国内对个性化推荐领域的研究现状与发展趋势,通过对相关文献进行收集处理并借用VOSviewer、Excel对发文量、发文期刊、发文作者、关键词进行现状分析,同时对个性化推荐系统的关键技术用户兴趣模型和推荐算法进行阐述介绍。最后指出了未来个性化推荐系统的挑战与研究重点。     

基于云计算的信息推荐系统研究

通过对推荐系统和云计算技术的理论、技术问题进行研究,构建基于云计算的信息推荐系统,并对推荐系统中的推荐算法进行深入研究,利用云计算技术设计信息推荐系统,解决互联网中信息过载问题,为不同用户提供个性化的推荐服务,最后对云计算下的推荐系统的研究难点和发展趋势进行展望。     

在线评论有用性研究综述

在线评论是网络口碑的一种重要形式，是消费者制定购买决策的重要依据。特别是在当今信息过载的环境下，如何帮助消费者找到对他们决策有帮助的在线评论已经成为一个重要的研究问题。本文对现有的有关在线评论有用性的研究进行了综述，分析了存在的问题，并给出了未来的研究方向。     

基于地理位置服务(LBS)对消费行为的影响研究

利用移动设备的购物过程已经成为了电子商务的重要组成部分,而口碑推荐和朋友喜好成为了影响消费者购物决策的很大的因素,网络上的社交与实体空间、实时时间的结合引发了基于地理位置服务(Location-Based Social Service)的迅猛发展,使得用户可以在虚拟网络与现实消费中进行切换,并完成非移动网络无法完成的各类信息查询行为和消费行为,这都为商家联系那些处于购物行为中的定向消费者提供了极佳的商业机会。     

基于微信平台的P2P移动电子商务模式设想

移动电子商务的发展已成为拉动网络经济的新引擎,微信平台作为移动客户端的聊天工具,有巨大的潜在消费者。如何借助微信平台发展移动电子商务,成为论文研究的重点。论文提出借助微信平台构建P2P(point to point)移动电子商务模式,该模式针对每个微信用户实现点对点的营销模式。在该模式下,网络买家既可借助微信平台购买自己需要的产品,又可作为网络卖家销售自己富余的生产资料。服务个性化、针对性强、交易双方信息掌握较为全面是该模式的优势所在。     

营销新知

"世界以你为中心",将成为一种商业表达,向每个终端消费者提供专属产品和服务正变得流行。本书以鲜活的国内外案例,阐述了电子商务、团购、新闻、广告、移动互联网、社交网络、微博、求职招聘、约会婚恋等个性化技术的商业应用、商业模式与发展趋势,可补齐信息差。     

我国B2C电子商务个性化商品推荐服务实证研究

优质的个性化推荐系统带来了巨大的经济价值和社会价值的同时,也能提高B2C电子商务在当今激烈的市场竞争环境下的存活能力。在简要介绍电子商务个性化推荐系统模型的基础上,详细分析比较了亚马逊、当当网、天猫三家B2C电子商务个性化商品推荐服务,最后对B2C电子商务推荐系统的进一步发展方向进行了展望。     

网络品牌视角下网络消费者重复购买的营销策略

影响网络消费者作出购买决策的因素一直以来都是学者的研究热点,特别是如何促使现有顾客作出重复购买的决策更为重要。在此提出影响网络消费者重复购买行为的网络品牌因素,包括网络品牌认知、网络品牌满意度、网络品牌信任、网络品牌个性。同时针对这些因素就促进网络消费者重购行为提出几点营销策略。     

For brand alliance social or cause related marketing which one is better? A study in emerging markets

The purpose of this study is to investigate the relationships and the effectiveness of cause‐ related or social marketing on consumer perceptions, perceived brand motivations, and the direct and indirect effects that these factors have on brand alliance, attitude, and purchase intentions. A total of 425 participated who are users of soap and oil in the fast‐moving consumer goods (FMCG) sector. Advertisements of three per brands are taken up for study. Dove soap, Parachute hair oil, and Dettol Soap (social marketing) and Fiama Di Wells beauty soap, Vatika hair oil, and Nihar hair oil (cause marketing) are selected for study. Both social and cause‐related marketing motivate the consumer to purchase products from the same company and likewise recommend to others. The present study findings clearly suggest that compared with social cause‐related marketing, social marketing is more preferred. People like watching advertisements incorporating social marketing more compared with cause‐related marketing. Both social and cause‐related marketing motivate the consumer to purchase products from the same company and also recommend to others. The takeaway from this study is how social and cause‐related marketing differ on brand alliance and subsequent effect on brand image, brand recommendation, brand loyalty, consumer perceptions, and purchase behaviour.     

Dynamic Adjustment of Eco‐labeling Schemes and Consumer Choice – the Revision of the EU Energy Label as a Missed Opportunity?

Products with a superior environmental performance, such as a high level of energy efficiency, are typically subject to information asymmetries. Therefore these product attributes are often undervalued in purchase decisions. Signaling, e.g. energy labeling, can overcome these asymmetries, with positive implications for effective consumer decisions, competitive advantage for suppliers of energy‐efficient goods, and for societal goals such as mitigating climate change. However, there is a scarcity of research investigating how energy labels actually influence consumer choice. The recent revision of the European Union energy label provided a unique opportunity to investigate the effectiveness of energy labeling in a quasi field‐experimental setting. We show that the proposed extension of the seven‐point A–G rating scale by adding new classes A+, A++, etc. will result in a lower perceived importance of energy efficiency in consumer decision‐making. Based on a stated preference survey investigating 2244 choices by German consumers, we conclude that the revision actually undermines the label's ability to overcome information asymmetries, hence potentially contributing to market failure. Copyright © 2011 John Wiley & Sons, Ltd and ERP Environment.     

Joint inventory and transshipment decisions with consumer behavioral heterogeneity

Transshipment is an effective method for reducing mismatches between supply and demand among retailers. Consumers attempting to purchase out-of-stock items may wait for transshipment, purchase at another store, or choose not to buy. In this paper, the consumer behavioral heterogeneity is characterized using the transshipment request rate and consumer switching rate. It affects the replenishment and transshipment decisions, as well as the system profits. The inventory replenishment and transshipment decisions are studied in both centralized and decentralized two-location inventory systems with consumer behavioral heterogeneity. We characterize optimal replenishment decisions in a centralized system, prove the existence of a unique Nash equilibrium in a decentralized system with a specific demand distribution, and determine the coordinating transshipment price for some decentralized systems. In numerical studies, the performance of various systems is analyzed for consumers with identical (symmetric) or differing (asymmetric) behavior between retailers. For scenarios with symmetric consumers, a higher transshipment request rate and consumer switching rate resulted in increased total profit in all systems. For scenarios with asymmetric consumers, the retailer with the higher consumer switching rate should reduce ordering in a centralized system but increase ordering in a decentralized system. Moreover, the retailer with the higher transshipment request rate reduces ordering to increase profit, whereas the other retailer increases order quantity yet earns less profit.     

虚拟品牌社群社会资本能影响消费者溢价购买行为吗？

重庆市委党校(重庆行政学院);中央党校(国家行政学院);摘要本文以虚拟品牌社群社会资本为研究对象,考察其与消费者溢价购买行为之间的关联性及其影响路径。构建了消费者溢价购买行为与虚拟品牌社群社会资本各维度的影响假设模型,并讨论了各维度之间的中介效应。研究发现:消费者信息价值感知通过社会资本各维度影响溢价购买行为,消费者社会价值感知通过结构性维度和认知性维度影响溢价购买行为,社会价值感知在关系性维度上对消费者溢价购买行为不具有显著影响。研究还发现了消费者对大宗耐用消费品与低价快速消费品在溢价购买行为中的差异规律。研究建议:大宗耐用消费品的企业需要在品牌社群运营中引导成员开展"体验性知识"的分享;企业在虚拟品牌社群运营中需要改善社会价值感知;企业应聚焦虚拟品牌社群的社会资本培育,获取溢价定价权,从而提升企业利润。     

Consumer Stockpiling and Price Competition in Differentiated Markets

In many storable-goods markets, firms are often aware that consumers may strategically adjust purchase timing in response to expected price dynamics. For example, in periods when prices are low, consumers stockpile for future consumption. This paper investigates the dynamic impact of consumer stockpiling on competing firms' strategic pricing decisions in differentiated markets. The necessity of equilibrium consumer storage for storable products is re-examined. It is shown that preference heterogeneity generates differential consumer stockpiling propensity, thereby intensifying future price competition. As a result, consumer storage may not necessarily arise as an equilibrium outcome. Economic forces are also investigated that may mitigate the competition-intensifying effect of consumer inventories and that, hence, may lead to equilibrium consumer storage.     

Research continuum on consumer education and brand knowledge: A critical analysis

Consumer education and brand knowledge have emerged as the dynamic tool in the complex marketplace today that actively stimulate the cognitive behavior of consumers toward developing purchase intentions and buying decisions. The general objective of this study is to critically review the previous studies on the role of brand literacy, transfer and perceptions of knowledge, purchase intention, shopping ambiance and customer satisfaction, and illustrate the consumer decision making process induced by the above factors. The literature review reveals that brand education plays significant role as a driver of decision making among consumers, which not only empowers consumers in developing perceptions on the brand but also helps the companies on brand co-designing and knowledge dissemination process. Consumer literacy and brand knowledge helps the consumers in assessing the brand value, competitive advantage, and operational efficiency of the brand toward building purchase intentions. The effects of the increasing levels of customer expertise in the marketplace today is seen as the outcome of consumer education and perceived brand knowledge.     

Do consumers consider Word of Mouth for crucial life decisions?

This study reexamines the Theory of Reasoned Action in a culture with higher uncertainty avoidance and power distance and analyzes how homophily and the ability (expertise) of word of mouth (WOM) sources impacts on the consumer attitudes and purchase decisions with respect to such high‐risk credence products as college selection. By using an interpretivist approach to model building, the study comprises 41 interviews, finding that WOM made a significant impact on attitudes but not on purchase behaviors. Homophily with friends was regarded as an important factor at the search stage, but strong ties were more important in the purchasing of the product. Expertise and the credibility of the WOM played a significant role in generating trust in WOM, resulting in attitude change, although with a minimal impact on purchase behavior. The article concludes with implications for practice.     

企业微博信息的双面性对消费者购买意愿的影响

本文研究微博信息的双面性对消费者购买意愿的影响,以及信息来源与受众特征对这种影响的调节作用。基于耶鲁学派及ELM等说服理论,本文建立了概念模型并提出了研究假设。本文采用情景模拟实验法对假设进行检验。研究发现,微博信息的双面性对消费者购买意愿具有显著影响：相比双面信息,当企业微博提供单面信息时,消费者购买意愿更强。微博信息来源和受众性别的调节作用均显著：相比转发性微博,原创性微博信息的双面性对消费者购买意愿的影响更大;相比男性消费者,微博信息的双面性对消费者购买意愿的影响在女性消费者中更强。     

食品安全事件后消费者规避行为分类与评测

食品安全方面的风险远大于一般产品的风险,考虑到由于食品安全带来的不利后果的严重性,消费者势必会采用一些规避行为。文章首先通过实际案例与消费者访谈对消费者规避行为进行了归纳整理,将消费者的规避行为分为需求认知、信息收集、评估选择、实际购买、购后评价五个阶段的规避,并设计消费者规避行为调查问卷。文章还测量了不同人群这五个阶段规避行为的差异,得出女性对安全问题食品的规避要比男性更为强烈。受教育程度高的群体在需求产生阶段的规避较为突出,而受教育程度相对降低的群体在信息收集阶段、实际购买阶段、购后评价阶段三个阶段的规避行为较为突出等结论。