Street harassment is marketplace discrimination: The impact of street harassment on young female consumers’ marketplace experiences

This study brings street harassment to the retailing and consumer services literature streams. Street harassment describes unwanted interactions in public spaces between strangers or customers and is often motivated by a person’s gender, sexual orientation, or gender expression. To date, marketers have overlooked the occurrence of street harassment in retail establishments and consumer service domains, such as in theaters, public markets, recreational areas, and shopping malls. This work empirically demonstrates the extent to which young women in Nepal experience harassment from men in the marketplace and the various tactics they employ to lessen it. Furthermore, this research exposes the extent to which Nepali men admit to participating in verbal, physical, or visual harassment of women in various retailing and service settings. The article concludes with a discussion of theoretical, managerial, and societal implications and encourages public policy officials to treat street harassment as a criminal offense.     

Discrimination, Harassment, and the Glass Ceiling: Women Executives as Change Agents

In this article, we discuss the relationships between discrimination, harassment, and the glass ceiling, arguing that many of the factors that preclude women from occupying executive and managerial positions also foster sexual harassment. We suggest that measures designed to increase numbers of women in higher level positions will reduce sexual harassment. We first define and discuss discrimination, harassment, and the glass ceiling, relationships between each, and relevant legislation. We next discuss the relationships between gender and sexual harassment, emphasizing the influence of gender inequality on sexual harassment. We then present recommendations for organizations seeking to reduce sexual harassment, emphasizing the role that women executives may play in such efforts and, importantly, the recursive effects of such efforts on increasing the numbers of women in higher level positions in organizations.     

Sexual Harassment in Kitchens

ABSTRACT

In summarising the main findings of this study it appears that many hospitality properties in France and Sweden do not have policies regarding sexual harassment nor have the majority of respondents received any information about sexual harassment during their training. Perceptions of what constitutes sexual harassment and the likelihood of reporting possible incidents differ between nationalities and a large percentage of both male and female respondents have experienced serious acts of sexual harassment while at work.     

Gender differences in perceived workplace harassment and gender egalitarianism: A comparative cross-national analysis

Using 2015 International Social Survey Program (ISSP) data on 38,179 individuals from 36 countries in 9 relatively homogeneous global regions, we analyze the gender differences and the gender gap in perceived workplace harassment (PWH) with particular attention to gender equality's and gender egalitarianism's roles in molding these differences. We find that despite large regional differences, women in most countries are more likely than men to perceive workplace harassment, although this likelihood is higher in countries that score favorably on our gender equality measures. Hence, political empowerment and better economic opportunities alter women's perceptions of workplace harassment, increasing the probability of their experiencing it. Our results also underscore the important roles of values and gender egalitarian practices. Whereas enhanced gender egalitarianism values increase women's perceptions of workplace harassment, concrete practices tend to reduce them. Especially for management, this result highlights the importance of actually implementing gender equality policies at a corporate level, because a discrepancy between corporate values and practices on this issue will only accentuate the perception of harassment.     

How does workplace harassment influence the employees’ response in a deluxe hotel?

Recently, workplace harassment in the form of superiors abusing their power over subordinates has emerged as a social problem. In the deluxe hotel work environment, dealing with this issue starts by asking whether harassment by a superior has taken place – and if so, how it has influenced subordinates’ responses. The purpose of this study was to measure the perception of workplace harassment among employees and to explain the relationships between workplace harassment and employee engagement, satisfaction, burnout, and turnover intent in deluxe hotels in South Korea. The results showed that verbal aggression had a significant negative effect on employee engagement, while isolation, disrespectful behavior, and physical aggression exacerbated employee burnout. In addition, employee engagement significantly enhanced job satisfaction, while burnout increased employees’ turnover intent. Limitations and future research directions are also discussed.     

Preventing and correcting workplace harassment: Guidelines for employers

In recent years, the number of harassment claims filed with the EEOC has declined overall, but this fact masks a frightening reality: though claims involving some types of harassment have declined, claims for other types of harassment—especially nontraditional forms of harassment—have actually increased. Therefore it remains necessary for employers to maintain a current anti-harassment program, which should consist of the following elements: (1) a clear anti-harassment policy; (2) an explicit statement of prohibited behaviors that can be considered harassment; (3) a complaint procedure that encourages employees to come forward with harassment complaints; (4) protections for complainants and witnesses against retaliation; (5) an investigative strategy that protects privacy interests of both the alleged victim and the accused offender and ensures confidentiality to the extent possible; (6) periodic management training and employee awareness programs that continue to communicate the organization's position on this issue; and (7) measures and processes to ensure prompt corrective action to stop ongoing harassment, and appropriate remedial and disciplinary actions for offenders. In this article, we provide best practice recommendations concerning each of these elements.     

Women Managers in Hong Kong: Personal and Political Agendas

The proportion of women managers in Hong Kong has been steadily increasing in recent years. Hong Kong's ‘can-do’ spirit, education system and laws against sex discrimination probably have contributed to the increase. However, roles in the private (home) and public (work) spheres remain highly gendered. This has led to intense worak–family stress for women managers, some of whom also face sex discrimination at work, such as negative attitudes toward women, the old-boy network and sexual harassment. However, the overall level of awareness of sex roles and sex discrimination among women managers is low. Furthermore, women managers tend not to court open and direct confrontation. Instead, they tend to pursue individualistic personal coping strategies. Women managers rely on support from their extended family and hire domestic help to cope with work–family stress. Women managers also work hard to prepare themselves for a job move when they perceive or encounter sex discrimination. They tend not to make demands of their husbands, the workplace, or the government due to concepts about the private and public divide and about gender roles in these two spheres. We argue that political agendas which push for more flexible gender roles, state childcare and women- and family-friendly organizational policies are needed to bring more women into management at a faster pace.     

Bridging the gender gap in confidence

Underconfidence among women can reduce their career aspirations and thwart advancement in whatever career they choose. For managers seeking to retain and promote capable women, we recommend addressing the gender gap in confidence to increase the effectiveness of women in the current workforce as employees and leaders and thereby attract the best new hires among women seeking opportunity. Based on a wide range of research and the broad experience of the authors, we discuss useful approaches—include helping women learn how to be more self-confident through classes and webinars—but also discouraging practices such as equating low confidence with low competence. The entire organization can benefit when its practices recognize the need for and payoff from reducing the confidence gap between women and men.     

Organizational failure to ethically manage sexual harassment: Limits to #metoo

The recent deluge of sexual harassment allegations in the media serves as a reminder that sexual harassment remains a pervasive, destructive occurrence in the workplace. Organizations in the United States have taken a legal‐centric approach to managing workplace sexual harassment, resulting in impotent anti‐harassment policies, ineffective sexual harassment training, and underused reporting mechanisms. In this conceptual paper, I argue that men's differential perceptions of sociosexual behaviors have propagated this legal‐centric approach, which fails to meet organizations’ ethical obligation to provide a safe and healthy work environment. Specifically, men have a different psychological experience of sexual harassment, which may inhibit their ability to take the perspective of targets. This lack of perspective‐taking has influenced the jurisprudence on workplace sexual harassment, which has in turn informed organizations’ approach to managing the phenomenon. I contribute to research on both business ethics and workplace sexual harassment by integrating two bodies of scholarship that have developed largely independent of one another: organizational psychology and legal. In so doing, I offer an explanation for the continued pervasiveness of workplace sexual harassment despite decades of legal sanction, organizational interventions, and research.     

‘Inequality’ and ‘value’ reconsidered? the employment of post office women, 1910–1922

In the British Civil Service, male workers were perceived more ‘valuable’ by managers owing to their supposed higher productivity and skills. This restricted women’s access to higher grade employment, and placed them on lower and different scales to their male colleagues. Yet women worked alongside men, both in the pre-war, wartime and interwar periods. Through examining the personnel practices of Britain’s largest Civil Service department – the Post Office – this article highlights the vital importance of this institution, and its women workers, to the nation’s war and reconstruction efforts. The inextricable connection between the Post Office and its main funder – the Treasury – brought tensions concerning the provision of labour, together with the short-term and long-term position of women in the department. When the First World War got underway, women’s vital contribution to the department’s efforts became apparent. Thus, when victory was in sight, Post Office managers made women a central component to their post-war plan, although initially it did not include a commitment to address the ubiquitous inequalities affecting male and female opportunity in the department. Yet the Post Office’s commitment to explicitly include women in its post-war plan, primarily owing to the shortage of suitably qualified men, placed it at the cutting edge in renegotiating with the government the position of women in the post-war labour market.     

Sacrificing personal or professional life? A gender perspective on the accounts of retail managers

This article examines the issue of multiple role demands experienced, and the sacrifices managers make, in their career and personal lives. A series of 22 in-depth biographical interviews were conducted with retail managers of large companies in the UK. Respondents reported various instances of conflict between their work and personal lives. The findings revealed more of an asymmetrical permeability for both men and women managers, with work demands more likely to spillover to personal life. Combined together, these can represent very real problems in terms of the sacrifices managers need to make with regard to their work and /or personal lives. Women managers were found to undertake the majority of household duties and are therefore more likely to suffer from role overload. However, the findings also showed that both male and female managers are making sacrifices in one domain in order to accommodate the other. Significantly, women were more likely than men to have made sacrifices with regard to having children. It is acknowledged that the research cannot be generalised to the wider population of UK retail managers. However, the findings revealed some relevant issues that should be addressed by retail companies if they want to gain competitive advantage via the people they employ.     

Labour Arbitration of Co‐Worker Sexual Harassment Cases in Canada

Women have the right to a workplace free from sexual harassment under Canadian provincial and federal human rights legislation. Canadian labour laws incorporate the right to a grievance procedure including binding arbitration where arbitrators must interpret and apply human rights legislation. This paper analyzes co‐worker sexual harassment cases in order to assess how well arbitrations protect the right of unionized women to a harassment free workplace. Results indicate that women complainants were often subjected to aggressive gendered cross‐examinations and the application of gendered jurisprudence that largely ignored the impact of gendered power relations in the workplace. The conclusion is that women's experiences in arbitrations are likely a deterrent to filing formal complaints, effectively undermining rather than protecting their rights. Copyright © 2012 ASAC. Published by John Wiley & Sons, Ltd.     

Mentoring in organizations: Implications for women

This paper reviews the literature on the mentoring process in organizations and why mentoring can be critical to the career success of women managers and professionals. It examines some of the reasons why it is more difficult for women to find mentors than it is for men. Particular attention is paid to potential problems in cross-gender mentoring. A feminist perspective is then applied to the general notion of mentorships for women. The paper concludes with an examination of what organizations can do to further mentor relationships and an agenda for further research in this area.     

Managerial Life Without a Wife: Family Structure and Managerial Career Success

The model of the successful manager was based on the 1950's family. Thus career demands assumed the presence of a spouse at home to handle family responsibilities. This study seeks to determine whether women and men in alternate family structures will be able to succeed in managerial careers. Data were analyzed from two MBA alumni cohorts: one older cohort with three waves of data collected over a thirteen-year period and a second younger cohort with data collected in the most recent wave. A typology of family structure was utilized to categorize the managers into one of twelve family structures based on marital status, parental status, and spousal employment status. The post-traditional family where both parents are employed was found to be most prevalent for both men and women. A small percent of the MBAs were in the traditional family where the father is employed and the mother is not employed. Family structure in early career appears to be stable over the thirteen-year study period. Analyses reveal that for men, those in traditional families are most rewarded in their careers in terms of income and salary progression. Women had no family structure that achieved career success comparable to traditional family men. Despite increased acknowledgement of the varied family structures of managers and the adoption of family friendly policies by companies, rewards are not distributed equally. This has implications for managers, organizations, and society.     

Personal value systems of men and women entrepreneurs versus managers

Many have suggested that the type of individual who becomes an entrepreneur is psychologically distinguishable from the type of individual who becomes a manager. Moreover, it has been argued that within these occupations men and women are fundamentally different. This paper discusses a study that evaluated the accuracy of these characterizations by comparing the personal value systems of men and women entrepreneurs and managers. This information should prove useful to a variety of audiences.First, individuals exploring career alternatives can evaluate the appropriateness of entrepreneurial and managerial careers for themselves by determining whether or not their own value systems match those of individuals already in these roles. Second, venture capitalists, bank loan officers, and individuals in organizations who are in positions to support women's entrepreneurial and managerial pursuits will be able to determine whether or not women and men in these roles are “made from the same cloth” and thus deserve the same consideration. Third, the current research will also shed some light on the compatibility of the entrepreneurial and managerial roles, a role transition that entrepreneurs make as their businesses mature. Finally, by studying the values of individuals in these two fields an assessment of the basic nature of these individuals can be made.Two hundred fifty-five men and women entrepreneurs and managers rank-ordered 15 terminal (desired end states) and 15 instrumental (methods used by individuals to achieve desired end states) values using a modified version of the Rokeach (1973) Value Survey. The results of the study revealed that individuals' gender had very little influence on their value systems. Women valued the terminal value of equality more than men, and men valued “family security” more than women. In contrast, managers and entrepreneurs had vastly different value systems. Entrepreneurs gave significantly greater weight than managers to the following terminal values (listed from most to least important): self-respect, freedom, a sense of accomplishment, and an exciting life, and the following instrumental values (listed front most to least important): being honest, ambitious, capable, independent, courageous, imaginative, and logical. In contrast, managers gave greater weight than entrepreneurs to the terminal values of (listed from most to least important): true friendship, wisdom, salvation, and pleasure, and the instrumental values of (listed from most to least important): being loving, compassionate, forgiving, helpful, and self-controlled.The results of the present study suggest that entrepreneurs want something different out of life than managers. Whereas the latter prefer to enjoy the pleasures that life has to offer, entrepreneurs want to be free to achieve and actualize their potential. Overall, it appears that knowing whether an individual is an entrepreneur or a manager appears to be a better indicator of his/her values than knowing whether an individual is male or female. These results suggest that men and women who become entrepreneurs or, alternatively, secure jobs in the management profession, are more similar to members of the opposite sex within their profession than they are to members of their own sex in a complementary profession. These findings suggest that customers, subordinates, superiors, bank loan officers, and venture capitalists—or in other words, anyone who is involved with men and women entrepreneurs or managers—should be careful not to categorize them according to traditional sex-role stereotypes. As was demonstrated here, these stereotypes are not applicable across the board. Moreover, previous research has shown that they can result in sex discriminatory decisions.Finally, once a business is well underway, managing the operation becomes central to its success. The results of the present study suggest that this change in role emphasis may not be satisfying to the entrepreneur, because the value system of individuals who are committed to the managerial role is at odds with the value preferences of entrepreneurs. This may help explain why many entrepreneurs become less interested and motivated in their ventures once the entrepreneurial component of their job is overtaken by the management aspect.     

Will he buy a surprise? Gender differences in the purchase of surprise offerings

In the last few years, retailers have introduced numerous products that intentionally conceal some information from the consumer at the time of decision making. While prior research has identified contexts in which customers are attracted to such offerings in the aggregate, heterogeneity in customer proclivities is not well-understood. In the present paper, we examine the effect of gender on choice of surprise (vs. certain) offerings at the point of purchase. We propose and find that, on average, men are less likely to opt for a surprise offering compared to women. We examine multiple mechanisms that could explain this effect – emotionality, desire for exploration, and desire for control – and find the strongest support for the latter, demonstrating that it is men's stronger desire for control over the purchase outcome that drives their preference for certain (vs. surprise) offerings. Consequently, contexts or product categories that make it acceptable for men to let go of control attenuate the observed gender difference. We present data from a travel services firm, an online product catalog, and both field and lab studies, providing robust support for this theory across multiple product categories and participant populations. This work concludes with a discussion of the potential boundary effects of the observed gender difference, a managerial roadmap that delineates the ways in which marketers can offer surprise offerings more fruitfully to both men and women, and recommendations for future research.     

Women count: Perceptions of forecasting in sales

This study identifies sales managers’ perceptions of sales forecasting. We surveyed close to 400 business-to-business sales managers, split about equally by gender, and concluded forecasting-related preferences, beliefs, and desires. Herein, we evaluate gender differences and identify some critical perceptions of women that differ from the perceptions of their male counterparts. We also compare attitudes, behaviors, and demographics of women and men. We conclude with organizational recommendations and implications for firms concerning hiring practices, forecasting tool selection, training and development, and the use of an employee resource group.     

Attachment Styles and Ethical Behavior: Their Relationship and Significance in the Marketplace

This paper compares the ethical standards reported by consumers and managers with different attachment styles (secure, preoccupied, fearful, or dismissing). We conducted two studies of consumer ethical beliefs and a third managerial survey. In Study 1, we used a questionnaire that we constructed, and in Study 2, we used the Muncy–Vitell Consumer Ethics Scale. The results in both the studies were consistent and showed that men reported a greater indifference to ethical transgressions than women. Based on the two studies, the results indicate that␣among male consumers, the dismissing participants reported the greatest overall indifference to ethical transgressions and the secure participants expressed the most ethical beliefs. The two intermediate groups did not differ significantly from each other. In Study 1, none of the women consumers reported a dismissing attachment style. Women with a secure style reported more ethical beliefs than those in the other two groups. However, the sample in Study 2 included dismissing women. The dismissing women reported the greatest overall indifference to ethical transgressions and the secure women expressed the most ethical beliefs. The illegal profit subscale described the most severe ethical transgressions, and for both men and women, the secure participants were less apt than the other participants to report a willingness to transgress. In Study 3, the Newstrom and Ruch (1975, MSU Business Topics, Winter, 31) Questionnaire was administered to 227 managers. All four attachment patterns were represented among the participants of both genders. In all cases, the participants with a dismissing attachment style showed the greatest readiness to transgress.     

Ethical Judgements: Does Gender Matter?

A number of studies have addressed the question, ``Whois more ethical, men or women?'' Using ethicaljudgement as a measure of how ethical a person is,some studies have found that women are more ethicalwhile other studies have found no differences betweenthe sexes. This study investigates the influencesthat a character's gender, the evaluator's gender, andthe interaction between the two genders have onethical judgements. We conducted an experiment wheresubjects (evaluators) read a scenario that describedan action taken by a character. We found someevidence to suggest that both women and men applygender-based double standards when making ethicaljudgements. The widest gap in ethical judgementoccurred between the female evaluator/male charactergroup and the male evaluator/male character group. Consistent with prior research, we found that femaleevaluators made ethical judgements more consistentwith those of experts.

     

Does It Matter What Managers Do?

After half a century of research, we now have a fair idea of what managers do. This differs both from the "heroic self-image" idealisation and from the sanitised "management science" idealisation. Despite IT and all the talk of empowerment, management as a profession in its own right is, if anything, becoming more, not less, widespread. What managers do therefore matters simply because so many people are doing "management" as their main role. But does what managers do matter in terms of its effects on the people being managed, and, if so, how? The answer is obviously yes, but the central message of this article is how little we know through systematic research about this – particularly given how much preaching there is on how to do it well.