The state of technological sophistication and the need for new specialised tertiary degrees in food services

Hospitality management graduates have limited insights into latest operational/technological concepts such as Industrial Cuisine, Molecular Gastronomy and Personalised Nutrition. In fact, ‘hard’ or equipment-based technologies support the two major strategic options, cost leadership and differentiation. At present, suppliers and governments, but not operators, drive research and development in the field. In the education sector, new specialised curricula incorporating pathways stemming from natural science are needed to equip future graduates with ‘cutting edge’ skills for innovation at product, process and system levels. The research-teaching cycle can be strengthened by sharing degrees with departments of science and engineering across tertiary institutions.     

Perceptions of place,modernity and the impacts of tourism – Differences among rural and urban residents of Ankang,China: A likelihood ratio analysis

This paper reports results from a survey of urban and rural residents’ of the perceived impacts of change induced by tourism in Ankang, China. The paper will initially indicate the literature that informed the research and the geographical context of the study. Second, results derived from a questionnaire that incorporated both open-ended and closed questions will be presented. The concepts that informed the research were derived from past similar studies, place attachment and senses of modernity. Initial analysis showed no differences between urban and rural residents, both on impact assessment scales and categorical data derived from the coding of responses to open-ended questions. Overall it was found that residents had favourable attitudes toward tourism. The use of comparison based likelihood ratios did reveal some nuanced differences between ‘high’ and ‘low scorers’ relating to the issues of economic development and pollution independent of place of residence but based on a sense of that place of residence being ‘special’. The total number of respondents was 474. Implications for future studies are discussed and include comments on the need for direct contact and observation.     

Organic,incremental and induced paths to sustainable mass tourism convergence

This paper positions sustainable mass tourism (SMT) as the desired and impending outcome for most destinations. Natural resource scarcity, development of green technology, climate change awareness, the global financial crisis, institutionalised environmentalism and Internet technology all facilitate the emergence of sustainability as a societal norm that is combining with the longer established norm of growth desirability. SMT convergence is occurring along three distinctive paths in an evolutionary manner that reflects environmental pragmatism. The market-driven ‘organic’ path describes the conventional tourism area life cycle model of Butler, whilst the regulation-driven ‘incremental’ path entails deliberate alternative tourism (DAT) in which carrying capacities are gradually increased to accommodate higher visitation levels. The hybrid ‘induced’ path describes planned mega-resorts conceived as growth poles. Each model is invested with its own specific planning and management implications.     

Working the skies: Changing representations of gendered work in the airline industry, 1930–2011

The influence of the media, whether print, celluloid or contemporary electronic, on life and career choices, particularly from a gender perspective is well documented. Indeed, the power of today’s e-media imagery has, arguably, a more ubiquitous influence on such decisions than was in the case for previous generations. However, both traditional print and more contemporary media influencers remain important and, therefore, gaining an understanding of their role in the representation of gendered work, both historically and in a modern context, is of considerable value. Working in the sky, whether as a pilot or member of the cabin crew, continues to hold a fascination and attraction for potential entrants that far exceeds the technical demands or financial rewards of the reality of such work. Perceived as ‘glamorous’ work since the early days of commercial flight in the 1930s, this tag has largely remained, despite major changes to the business and workplace environment in the intervening years. Commercial aviation is an area of work that has inspired a genre of influential romantic literature and numerous ‘real-life’ recollections alongside serious academic analysis. This paper charts the representation of, in particular, female flight attendant work from its ‘golden era’ through to the present context where the influence of the low-cost airline model has radically impacted upon the working environment within the sector. The discussion focuses on the broad ‘genre’ of airline-related employment literature, drawing on romantic, comic and biographical accounts alongside sources that address this theme from academic/research perspectives, in order to ask whether contemporary representation is any more a true reflection of this work than that during previous generations. In undertaking this analysis, this paper draws upon the role and career representation literature, particularly with respect to embodied and gendered work.     

Understanding Japanese tourists’ shopping preferences using the Decision Tree Analysis method

This study was designed to assess the factors affecting Japanese tourists’ shopping preference and intention to revisit Korea. The analytical method applied in this study was Decision Tree Analysis, which is under-utilized in tourism studies. A total of 300 questionnaires were collected on the basis of on-site survey method and used for data analysis. Among interesting findings, three groups including ‘respondents who were satisfied, accompanied, and spent US$50–300 on shopping’, ‘respondents who were satisfied, accompanied, and had a shopping expenditure of US$300–1000’ and ‘respondents who were satisfied, accompanied, and had a shopping expenditure of US$1000–5000,’ showed a high level of intention to return to Korea for the purpose of shopping. In addition, two groups ‘those who were interested in shopping in Korea, preferred a shopping mall as a shopping destination, and had an educational level of below high school’ and ‘those who were interested in shopping in Korea, preferred a shopping mall as a shopping destination, and had an educational level of a college graduate or above’ showed a higher level interest in merchandise than in shopping venue attractiveness.     

Canary in the coalmine: Norwegian attitudes towards climate change and extreme long-haul air travel to Aotearoa/New Zealand

Accelerating global climate change poses considerable challenges to all societies and economies. The European Union now targets a 20% reduction in CO₂ emissions by 2020. Indeed, the Labour-led Norwegian government is committed to carbon neutrality across all sectors of the economy by 2030. Aviation has been identified as a rapidly growing contributor to CO₂ emissions. This article reports on a research project that explored Norwegian attitudes towards climate change, particularly as they relate to extreme long-haul air travel to Aotearoa/New Zealand. It reveals that the ‘dream trip’ to New Zealand for Norwegians is still largely intact. It also finds evidence of ‘air travel with a carbon conscience’ arising from growing concern for high frequency discretionary air travel. Evidence of denial of the climate impact of air travel that recent studies have revealed was largely absent. Interviewees expressed a greater concern for short-haul air travel emissions than for the climate impact of long-haul travel. However, intentions to adapt long-haul travel behaviours were expressed, highlighting the need to monitor consumer attitudes towards the impact of air travel on climate change. We conclude that Norway is a vanguard European tourism market in terms of climate sensitivity.     

网络旅游消费者参与心理与行为的实证研究

互联网技术在全球的迅猛发展为网络与旅游的结合提供了重要的基础,并为现代旅游业开启了一个崭新的时代。网络旅游作为一种日益兴盛的现代旅游方式,已经成为旅游业信息化发展的重要表现形式之一,同时也是当今世界旅游业发展的重要方向。因此,了解和分析消费者网络旅游参与的心理和行为对旅游企业的营销和管理也变得越来越关键。然而,现有网络旅游研究主要探讨旅游网络消费者参与行为的特征,对旅游网站特性影响作用、网络旅游消费者参与动机、参与过程和参与心理机制的研究深度还不够。为了揭示现阶段我国旅游网站特性对网络旅游消费者参与心理和最终参与行为的影响作用,该研究在充分总结有关研究的基础上,构建了网络旅游消费者参与心理和行为的概念模型,随后对参与到旅游网站中的397名消费者进行调查分析。研究结果发现:旅游网站的熟悉度和服务规范度会有效影响消费者参与心理的自我决定需求,进而对消费者参与旅游网站的感知卷入和信息搜寻行为产生影响作用。研究结论建议,旅游网站吸引消费者参与的同时需要切实提高企业的品牌知名度和服务规范度,这是进一步提高网络旅游消费者对网站忠诚度的重要基础。     

Foreign travelers’ satisfaction with traditional Korean restaurants

Despite the tourism growth in Korea, foreign travelers remain dissatisfied with Korean restaurants. Accordingly, this research investigates the factors influencing foreign travelers’ satisfaction with traditional Korean restaurants. Using a modified SERVQUAL scale, three dimensions of service quality (‘intangibles’, ‘tangibles’, and ‘food’) as well as expectation and value for money appear to positively influence foreign travelers’ satisfaction with traditional Korean restaurants. In turn, foreign travelers’ satisfaction has a positive influence on both their intention to revisit and their intention to recommend. The results of this study are useful to help restaurants develop strategies to strengthen foreign travelers’ satisfaction with their experience at traditional Korean restaurants.     

A clear path towards sustainable mass tourism? Rejoinder to the paper ‘Organic,incremental and induced paths to sustainable mass tourism convergence’ by David B. Weaver

The paper forms a rejoinder to the paper by David Weaver (‘Organic, incremental and induced paths to sustainable mass tourism convergence’). It fully agrees with David Weaver that a sustainable development of tourism should focus on sustainable mass tourism development and not, as is currently the case, so much on niche products labelled ‘sustainable’. However, it critiques Weaver's operationalization of sustainability, his assumption that sustainable mass tourism (SMT) will be the ‘emergent norm’ due to external factors, and his destination development theory showing different paths that, however, all end in SMT. Finally it is shown that the path development idea might be at odds with systems thinking.     

Impact of clusters on exhibition destination attractiveness: Evidence from Mainland China

Clusters, as concentrations of businesses in particular localities, may explain the spatial distribution of exhibitions, and exhibition destination attractiveness (Rubalcaba-Bermejo & Cuadrado-Roura, 1995). Drawing on Porter’s (1998a) cluster theory in the context of the exhibition industry in Mainland China, this study tests and confirms the validity of this proposition. A mixed method approach was employed that involved in-depth interviews with 32 exhibitors and a survey of 616 exhibitors to 1) establish what constitutes ‘clusters’ in an exhibition context and develop appropriate measurements, and 2) assess to what extent ‘clusters’ contribute to exhibition destination attractiveness. The study developed measures for and confirmed two distinct cluster effects – ‘leadership of the host city in the industry’ and ‘host city as a source of exhibitors.’ Both cluster effects had a significant influence on exhibitors’ perceived destination attractiveness, with other destination factors being less important, in a marked contrast to convention destination attractiveness. Implications of the study results are discussed and directions for future research provided.     

The respected manager… the organisational social capital developer

While ‘labour cost management’ is the main reason for the significant use of contingent labour in hotels, it needs to be managed differently from full-time labour. This research sets out to identify who, in a hotel context, manages the organisation's contingent labour, their managerial style and associated challenges. Results indicate that it is middle managers who are responsible for this workforce (the majority of hotels’ employees), with themselves usually being the least experienced managers in the hotel. The major challenge for managers is the continual labour turnover and the pressure to choose between a rationalistic or humanistic managerial approach, with an implied bias to that of rationalism. However, the most successful manager (defined in this research as the ‘respected manager’) uses a humanistic managerial approach with elements of rationalism, one which encourages the development of organisational social capital. Yet, humanism struggles to fit into rational, system-based organisations like hotels, and is often so stressful for managers taking this approach that it leads to the manager resigning.     

A visitors' evaluation index for a visit to an archaeological site

This study aims to propose and validate a visitors’ evaluation index (VEI) that captures service evaluation in the context of a visit to an archaeological site. Drawing on the literature on the concepts of ‘service quality’, ‘service experience’, ‘service convenience’, and ‘visitor's satisfaction’, the study develops a measurement index that includes the specific components of service evaluation associated with a visit to an archaeological complex. To validate the proposed VEI, the paper describes an empirical study of 1021 visitors to the Roman archaeological site of Italica, located in Santiponce (Spain). Following structural equation modelling (SEM), the results validate the proposed structure of four theoretical components in the VEI: (i) ‘service experience’; (ii) ‘service quality’; (iii) ‘access sacrifices’; and (iv) ‘effort sacrifices’. Of these, ‘service experience’ is found to be the major contributor to the robust VEI proposed and validated in the study.     

‘Empirical characteristics’ of scholarly journals in hospitality and tourism research: An assessment

The objective of this study is to describe the ‘empirical characteristics’ of scholarly journals in hospitality and tourism research by assessing selected journals. A sample of scholarly journals was selected on the basis of journal ranking lists. The ‘empirical characteristics’ assessed in this study were found to be variable across the studied journals.     

国外风景道的理论与实践

风景道作为旅游与交通功能相结合的特殊景观道路,在国外如美国、西欧有一定的发展历史,已形成一个重要的研究领域并取得了丰富的研究成果.文章从概念体系、规划设计与管理体制、结论与讨论等方面对国外风景道进行研究,以了解风景道发展的现状、特征和趋势,同时通过案例研究来揭示风景道开发建设的经验与启示.研究表明,国外风景道研究偏重于景观设计,而旅游学、人类学、社会学、心理学、经济学等学科正在越来越多地深入其中,研究内容已从侧重于景观评价和设计等方面向开发管理与营销、影响及评估、产品化与经营、旅行者行为与心理,以及公共服务保障体系等多方面拓展.     

The relationship between Islamic religiosity and residents’ perceptions of socio-cultural impacts of tourism in Iran: Case studies of Sare’in and Masooleh

Religion is known to influence people’s perception and behaviour. This study explores the influence of Islamic religiosity (measured on dimensions of ‘Islamic Belief’, ‘Islamic Practice’, and ‘Islamic Piety’) on the perceived socio-cultural impacts of tourism among residents in two tourist areas in Iran. The results showed that respondents both possessed a high level of Islamic Belief and perceived socio-cultural impacts of tourism positively. The propositions which stated that ‘Islamic Belief’ and ‘Islamic Practice’ have negative relationships with the perceptions of socio-cultural impacts of tourism are not supported. However levels of ‘Islamic Piety’ had statistically significant variations relating to potential changes in infrastructure, life quality and cultural practices that may be due to tourism. This paper also discusses the implications of its findings.     

Food management in tourism: Reducing tourism’s carbon ‘foodprint’

Food production and consumption have a range of sustainability implications, including their contribution to global emissions of greenhouse gases (GHGs). As some foodstuffs entail higher GHG emissions than others, managing their use in tourism-related contexts could make a significant contribution to climate change mitigation. This article reviews the carbon intensity of selected foods and discusses how foodservice providers could adapt their practices. It shows that even though food management could substantially reduce the GHG emissions of foodservice providers, its application is currently hampered by the complexity of food production chains and a lack of dependable data on the GHG intensity of foodstuffs. Nevertheless, it is possible to make a number of recommendations in respect of how foodservice providers can better purchase, prepare and present foods. Further research is now needed to refine and extend our understanding of the contribution that food management can make to reducing tourism’s carbon ‘foodprint’.     

A critical review of research regarding peer-to-peer accommodations

The sharing economy in general and peer-to-peer (P2P) accommodations have attracted the attention of academic researchers; research in this area has exponentially increased over the past few years. These researchers have come from a variety of disciplines including tourism and hospitality, business, psychology, law, and cultural studies. The P2P accommodation segment has several aspects which make it unique, even in the realm of the sharing economy. This critical review examined 107 peer-reviewed articles regarding P2P accommodations published between 2010 and 2017. Topics explored have been: consumer behavior, legal issues, conceptualizing P2P accommodations, in the sharing economy, revenue management, trust and mistrust, P2P accommodations and hotels, owner motivations, affordable housing concerns, and emerging fields. Gaps in the literature and future research topics are explored.     

Exploring the online buying behavior of specialty food shoppers

Food producers are experiencing a fast-growing need to use the Internet to enhance competitive advantage. Past researchers have urged the need to understand market segmentation mechanisms as applied to different consumer behavior models to better understand the online buying behavior of consumers. This study integrates the Theory of Planned Behavior and food-related lifestyle to explore consumer's characteristics of online specialty food buying behavior, and the differences in the online buying process among consumers with different FRL. 569 undergraduate students who purchased specialty food online were surveyed. Findings indicated that consumers have positive attitudes toward purchasing specialty food online; more are inclined to heed the suggestions of others, perceive higher levels of control when using a website, and experienced a higher intention to purchase online. The study then classified consumers into ‘traditionalists’ or ‘adventurous and healthy-conscious’ groups based on their FRL via a two-step cluster analysis. These two groups of consumers had significant differences in terms of (a) attitudes toward online specialty food buying, (b) subjective norms, (c) perceived control, (d) behavioral intention, (e) demographics and (f) online specialty food-buying behavior. This investigation explored whether there is a correlation between consumer FRL and online specialty food-buying behavior. Findings reveal relevant ways for managers to enhance their website marketing strategies.     

The missing component in the ‘greening’ of tourism: The environmental performance of the self-catering accommodation sector

The self-catering accommodation sector has witnessed substantial growth for well over 20 years due to a range of factors, including increases in second home and holiday home ownership and property investment. During this time, debate has arisen over the impact of such ‘holiday homes’ on local communities and rural economies. However, today they are also a substantial element of tourism supply in the self-catering accommodation category in many rural areas, which has largely been ignored and particularly so in the context of the ‘greening’ of tourism and environmental performance (EP) of tourism enterprises. This article aims to address this paucity of attention. First, the background to the ‘greening’ of tourism and tourism enterprises is established and the significance of this to self-catering accommodation. Subsequently, the main findings of a survey into the EP of self-catering accommodation undertaken in the Lake District National Park are discussed.     

Assisting the poor in China through tourism development: A review of research

The role of Pro-Poor Tourism has been increasingly studied in China since the 1990s. The research has addressed a broad range of key issues such as the implication of “fu pin lv you” (or TAP to use an English acronym arising from the translation ‘Tourism-Assisting the Poor’), governmental roles, local participation and the contribution of rural, natural and cultural resources to TAP. However, there has been a lack of research in some areas such as in the micro-economics of TAP targeting local poor people, quantitative research, case studies and anthropological analysis. This paper reviews Chinese academic literature on pro-poor tourism to provide a clearer picture of current practice and progress in TAP policies and research in China.