网络购物消费者的生活环境与购买行为的相关研究

随着网络的发展,购物网站的不断增加,网络购物已经成为拉动消费的一个重要手段,本研究针对网络购物消费者的购买行为进行了问卷调查,进而对网购消费者的购买频度、购买商品种类数、使用过的网站数进行了分析,在此基础上,从消费者的生活环境对购买行为所产生的影响的角度对数据进行了分析,从而得出不同消费者的网购消费特征。     

基于电子商务营销的网上冲动购买研究

冲动购买不仅发生在现实购物场所中,在网络购物环境中也普遍存在。本文从电子商务营销策略的角度出发,对网上冲动购买的形成机制进行了实证研究,研究结果显示产品策略、促销策略、网站策略的有效使用,对消费者产生冲动购买行为有显著影响。     

网上购物意图影响因素实证研究

理解消费者网上购物行为是发展网上购物的前提。本文在对前人研究成果进行回顾和总结的基础上,扩展了相关理论,提出了网上购物意图影响因素理论模型。运用自中国网上消费者的调研数据,使用结构方程模型验证了感知使用方便、感知效用、信任和感知风险等前因变量都显著地影响网上购物态度,购买态度决定购买意图,感知风险的中介效应获得数据支持,并证实了网上消费者的双重使用和购买特征,初步厘清了变量之间复杂的因果关系。     

基于电商平台的消费者购买行为导向研究

随着电子商务的兴起,网购逐渐融入人们的生活,成为人们的一种重要消费方式,本文站在电商平台的角度上研究消费者的购买行为,从消费者购买行为现状出发,探究了电商平台影响消费者购买行为的因素,并制定出基于电商平台的消费者购买行为导向的策略,引导消费者理性购物、合理购物,增加消费者的购物体验。     

大学生网络团购现象分析

所谓网络购物就是消费者通过互联网检索商品信息,通过电子订单发出购物请求并付款,厂商通过邮寄或快递发货的一种新型购物方式。网络团购是网络购物的一种,是通过互联网将有相同购买意向的消费者组织起来,加大与商家的谈判能力,以低于市场的价格向供应商进行大宗购买的行为,此种方式可以加强消费者的交易能力。     

我国生鲜食品超市业态成长的限制性因素与对策--基于"技术边界线"的实证分析

"技术边界线"是零售业态变迁的限制性因素.这蕴含着两个假设前提,又可引申出二个假设:价格、品种多样化和新鲜是生鲜食品消费者收入约束下效用最大化的购买选择依据;质量安全拐角解决定消费者购买行为,不存在拐角解时,消费者才采用综合评判标准来选择购买场所.因此,超市潜在的质量安全优势并未发挥出来;超市的便利和舒适的购物环境定位只是占权重较小的消费者评判指标.我们利用问卷调查资料证实了文中假设.     

结伴购物对冲动性购买行为的影响研究——以大学生群体为例

本文以大学生群体为例,探讨了结伴购物时"同伴类别"、"群体凝聚度"和"个体易受影响度"三个变量对消费者冲动性购买行为的影响。结果表明,不同群体的结伴购物对个体的冲动性购买行为会产生不同的影响。相比家人陪同,朋友陪同的情况下,个体的冲动性购买欲望和购买意向会更加强烈。另外,当陪同群体具有较高的凝聚度时,或者当个体易受影响度较高时,不同陪同群体(家人或朋友)对个体冲动性购买行为的影响差异更为显著。     

商务网站“秒杀”营销对消费者网上购物影响的实证研究——以京东网上商城“夺宝岛”“秒杀”营销为例

"秒杀"如今已成为电子商务商家的一种新的营销方式,也成为消费者网购的新行为。我们以国内最大的B2C网站京东商城中的"夺宝岛""秒杀"营销为例,研究"秒杀"营销中商品推荐、信息提供、价位驱动等促销特性对消费者网络购物感知所产生的影响,并促使消费者网络购买行为产生的机制,从而提出可以增加消费者网络购买行为的一些建议。     

泳装消费者网购行为演化研究

通过对近几年泳装消费者网购行为进行系统回顾,总结其特征并从市场营销、信息系统和心理学角度对其进行归纳,梳理出泳装消费者在购买需求、购物信任、购物体验等心理学方面的演化历程。研究认为,相对于传统购买,网络购买更能满足泳装消费者各方面的心理需求。基于此,网络电商应通过加强氛围营造,建立网购信任;提升服务品质,优化网购体验;合理选取时机,提升营销效果;积极整合资源,发展关系营销等措施,以此来应对未来环境及竞争变化,从而更好地保障消费者购买行为。     

电商购物节对大学生冲动性购买的影响

近年来,电商购物节已经演变为全民狂欢盛世,以天猫"双十一"、京东"618"为代表的电商购物节不断推高中国网络零售市场交易规模。大学生作为网络购物的消费主力,容易受到商家不同形式促销活动的驱使产生冲动性购买行为。基于感知价值视角,电商购物节会采取多种策略让大学生感受到让渡价值,同时在设计保障、详情页展示以及服务接待等各个环节都给予大学生充分的过程体验价值,因此需要在促销策略以及增强消费者感知价值的维度上进行优化与创新。     

时间压力对网络冲动性购买的影响研究：交易效用和感知风险的调节

以往关于时间压力对冲动性购买影响的研究结论具有两面性，即促进或抑制。文章引入交易效用和感知风险两个调节变量，通过两个实验探讨了时间压力对网络冲动性购买倾向影响的边界条件。首先，当交易效用较高时，时间压力的增加会导致其网络冲动性购买倾向的提高；而当交易效用较低时，时间压力的增加会导致其网络冲动性购买倾向的降低（实验一）。其次，当人们感知风险较低时，时间压力的增加会导致其网络冲动性购买倾向的提高；而当人们感知风险较高时，时间压力的增加会导致其网络冲动性购买倾向的降低（实验二）。研究结论可以帮助电商企业进一步了解消费者的冲动性购买行为，充分利用时间压力的影响，制定更灵活有效的促销策略。     

零售商抵御消费市场寒流的营销方略

全球金融危机危及到国内消费市场,严重影响消费者购买信心,造成零售商销售业绩下滑。为了激发消费者购买信心,零售商应尽快调整营销战略,为低迷的消费市场注入活力。即建立供零联盟,降低商品成本;加强供零合作,让利消费者;发展零售商自有品牌实现商品低价。通过全新的营销方略,提升零售商的市场竞争力。     

公司形象对消费者信任和购买意向的影响机制

公司品牌形象是影响消费者信任的重要前因变量,但现有研究并未揭示出公司形象的不同维度对消费者信任影响的差异性以及公司形象通过信任进而影响购买意向的机制和过程。文章将消费者对品牌的信任划分为可信性和善意,探讨了公司形象的能力和社会责任两个重要维度通过信任对购买意向的影响机制。研究发现,公司能力和企业社会责任都能通过可信性和善意影响消费者对产品的购买意向;除间接影响外,公司能力可以直接影响消费者购买意向,但企业社会责任对购买意向没有直接影响;公司能力偏重于影响信任的可信性,企业社会责任偏重于影响信任的善意。     

基于马氏距离模型的供应链交易成本判别分析

提出将材料采购中的后向交易成本从材料成本中分离出来,采用与前向交易费用相同的方法进行核算.首先分析其理论依据,其次建立基于马氏距离的判别分析模型,选取参与供应链的典型制造型企业的财务数据进行实证研究,判别结果验证了观点的正确性,为供应链成本核算体系的构建奠定了基础.     

The Influence of Price-Based Measures on Perceived Service Value

Abstract

An investigation of perceived service value was conducted with specific reference to hospitality services. The influence of price-based measures on perceived service value was examined within the framework of the utilitarian theory. It was argued that price based measures of acquisition and transaction utilities may provide reasonable representation of perceived service value. The operationalization of acquisition and transaction utilities was elaborated upon and it was argued that within a service exchange context, acquisition utility may outperform transaction utility in explaining variance in the perceived value model. The results provided support for the argument. Managerial implications and future research directions are discussed.     

Consumers and Biotechnology: A Synopsis of Survey and Focus Group Research

The Office of Consumer Affairs of Industry Canada, in conjunction with other federal departments, has undertaken preliminary work to identify concerns and highlight consumer issues with respect to biotechnology and its applications. This has included conducting a number of surveys and focus groups to identify what consumers know about biotechnology; where there are information gaps; and how information impacts upon consumers' purchasing decisions.This paper is structured into five sections. First, it provides an overview of some background information on biotechnology. The second section summarises consumers' knowledge of, and reactions to, biotechnology. Next, the paper highlights factors that influence consumers' attitudes towards biotechnology. The fourth section examines two ways of overcoming marketplace barriers contrasting increased consumer awareness with more traditional legislative mechanisms. The concluding section outlines questions that need to be answered in order to determine how the marketplace can best address issues related to biotechnological products.     

Playing the role of buyer and seller: The mental accounting of trade-ins

This paper examines the role of trade-ins in consumers' purchases of new durable goods. We argue that even if the net price paid by consumers who trade in an old product remains the same, varying the offer on the trade-in substantially affects consumers' satisfaction with the transaction. In particular, because the product is a part of their endowment, consumers' valuation of their used product can be more than the market's valuation. While the endowment effect is a well-documented phenomenon, its implications for trade-ins have yet to be studied. We use the notion of mental accounting and endowment effects to develop a model of trade-ins. We show that even if two deals are financially equivalent, the preferred option for consumers is often the one in which the consumer is overpaid on the trade-in. In addition, we find that consumers who are overpaid (relative to a market price) on their trade-in are willing to pay a higher net price than are consumers who are underpaid on their trade-in.     

A Transaction Utility Approach for Bidding in Second-Price Auctions

In both the Vickrey and eBay auctions, bidding the reservation price is the optimal strategy within the conventional utility framework. However, in practice, buyers tend to bid less than their reservation prices, and bid multiple times, thus increase their bids, in the course of an auction. In this paper, we show that both underbidding and multiple bidding behaviors can be consistent with utility maximization, if buyer's utility incorporates a transaction utility (reference price dependent) component. Transaction utility is based on the difference between the buyer's reference price and actual price paid; it captures the perceived value of the deal. More specifically, we show that the optimal bid is lower than the reservation price, but higher than the reference price. Furthermore, buyer may re-bid (above the prior optimal level) if the reference price is revised upon observing a higher current price.     

消费者行为决策误区带给营销领域的启示

本文通过对营销过程中消费者的决策心理分析,发现消费者在做消费决策时存在许多心理误区如联合评估效应、定位调整偏见、损失规避效应、合算交易偏见和易评价线索偏差。这些心理误区会直接影响到消费者的消费倾向。本文以通俗易懂的论述方式,探讨企业如何在渠道选择、商品定价、产品组合及促销等方面利用人们的这些决策误区,达到更好的营销效果,提出了一些具体的解决方案。     

A Framework for Supplier Relationship Management (SRM)

ABSTRACT

Vertical co-ordination of business-to-business relationships figures prominently as an effective response to inter-firm dependence. Current empirical works based on transaction costs economics, however, have scantily examined whether the alignment of inter-firm coordination really serves governance efficacy and lowers transaction costs. This study focuses on the transaction costs efficacy of vertical co-ordination in industrial purchasing relationships. Building on transaction costs arguments and related works within marketing and contingency theory, the author explores whether vertical co-ordination is an effective means to adapt to technologcal and economic inter-firm ties.

This research examines in particular possible impacts the buyer's manufacturing technology and deployment of specific assets on the governance efficacy of vertical co-ordination. Empirical findings from a survey of 171 industrial buying firms demonstrate that when asset specificity is substantial, increased vertical co-ordination reduces ex post transaction costs. Further, the governance efficacy of inter-firm co-ordination turned out to be more evident in purchasing relationships among buyers with flexible manufacturing technology (e.g., order based industries) than was the case in process production with high workflow rigidity.