银行柜员情绪劳动策略的影响因素及对策分析

由于服务业在整个经济社会中所占比重不断上升,员工和客户之间的人际交流也越来越多,情绪型劳动已经成为一种有价值的商品,越来越受到组织管理者的重视。柜员要在短时内快速办理业务,在准确无误的前提下,还要保持良好的精神面貌,以达到组织要求的文明服务标准。在业务中出现差错或在服务中受到客户投诉都要受到处罚。近年来随着银行业竞争的加剧,银行业务不断推陈出新,除了银行业务,加之银行"全员营销"的战略理念,使柜员的工作量非常大,压力也很大。在这种满负荷工作状态下,柜员不得不从事情绪劳动。     

情绪劳动、情绪耗竭与工作绩效的关系研究

情绪劳动人力资源管理的新兴研究领域,也是组织行为学的热门话题。情绪劳动是指员工因为工作需要而表现出特定的情绪要求得过程。员工的情绪对个体工作绩效、组织绩效、服务管理等具有重要影响。因此组织应该重视员工的情感内容,科学合理的对员工进行情绪劳动管理,从而提高工作绩效,帮助员工个人更好服务组织。     

ESG表现对股票流动性的影响研究——基于投资者关注与情绪的视角

股票流动性关乎资产定价与市场效率,提升股票流动性是确保我国证券市场稳健运行的关键要素。以2009—2022年沪深A股上市公司为样本,验证企业ESG表现对股票流动性的影响及作用机制。研究发现,企业良好的ESG表现能显著提升个股流动性;机制检验发现,ESG表现可以通过影响投资者关注度和投资者情绪,进而作用于股票流动性。进一步异质性检验发现,在融资约束较低、内部控制较好的企业中,ESG表现对股票流动性的提升作用更为明显。研究结论为ESG表现提升股票流动性提供了经验证据,拓展了股票流动性的影响因素和ESG表现的经济后果研究,对完善我国ESG相关政策具有一定的启示。     

领导情绪劳动对员工组织认同的影响研究——变革型领导的中介作用

基于中国文化情境,使用跨层次分析方法考量领导情绪劳动对变革型领导和员工组织认同的影响。结果表明:浅层行为与组织认同负相关,深层行为、真实情绪表现分别与组织认同正相关;变革型领导在领导情绪劳动与员工组织认同关系中起部分中介作用;领导成员交换关系在变革型领导与员工组织认同之间起调节作用。因此,企业领导宜调节自己的情绪和塑造自己变革型领导风格,增强员工组织认同感,提升管理效率。     

投资者情绪对股票收益非对称影响的实证研究

本文基于我国上市企业数据,通过面板门限回归模型实证分析投资者情绪对我国股票收益率的非对称影响。实证结果表明,相比积极的投资者情绪,消极的投资者情绪对于股票收益率作用更大。此外,市场状态和企业规模等与投资者情绪的非对称性存在相关关系。     

媒体报道、投资者情绪与银行风险承担——基于中国上市银行的实证研究

利用中国14家上市银行2007—2013年的季度面板数据,运用广义距方法(GMM)研究媒体报道对银行风险承担的影响以及投资者情绪在这一影响机制中所发挥的作用。结果发现,媒体报道对银行风险承担有正向影响,而对投资者情绪有负向影响,投资者情绪对银行风险承担呈现显著负相关。进一步研究发现,媒体报道对银行风险承担的影响至少有一部分是以投资者情绪为中介的。结论表明政府及银行相关部门有必要对媒体报道加强监督与管理,并且采取措施合理监控投资者情绪,以有效降低银行风险。     

对货币政策规则在我国适用性的实证研究

本文对各类货币政策规则理论进行了介绍,总结了学者对数量型货币政策规则和价格型货币政策规则的比较研究成果,在此基础上建立VAR模型检验不同货币政策规则在我国宏观经济调控中的适用性.通过实证研究,本文得出以下结论:虽然数量型货币政策规则有一定的局限性,但在利率尚未完全市场化的情况下对我国宏观经济的调控作用更显著;我国货币政...     

消费者情绪对移动银行使用意愿的影响

本文基于消费情绪理论,构建了消费者情绪与移动互联网环境下移动银行使用意愿关系的模型,并以常州市商业银行移动支付使用客户为研究对象进行实证研究。研究发现,性别对移动银行使用意愿没有显著影响,而愉悦、唤起以及正面支配对消费者使用意愿具有显著影响。同时,不可观察异质性能显著影响消费者情绪进而对移动银行使用意愿产生影响,对于移动银行使用意愿低的消费者,消费者情绪各维度都会显著影响移动银行使用意愿;而对于使用意愿高的消费者而言,负面情感(包括负面愉悦、负面唤起)则不会显著影响移动银行使用意愿。     

经济转型时期我国劳动争议增长的影响因素实证研究

在我国经济转型的过程中,劳动关系发生了巨大的变化,劳动关系更为直接和对立,劳资纠纷日益常态化。以劳动争议作为代表劳动关系状况的一个综合性指标,考察影响劳动争议案件的因素,包括新《劳动合同法》的颁布、经济转型、经济发展水平、劳动力教育水平、工会组建、劳动报酬六个主要因素,并进行实证检验,在此基础上提出相应的解决办法与建议,对于正确认识和处理我国新时期劳动关系具有重要的理论与实践意义。     

情绪对孩子学习的影响

学校和家长都希望孩子能够有优异的成绩,都试图营造一个积极的氛围来有效促进孩子的学习进步.影响孩子成绩因素有很多,孩子们除了在家,其余大多时间都在学校度过,于是作为教师,我们言行和情绪状态就十分重要,无时无刻不在影响着他们,我们的情绪与言行有时也影响着孩子情绪及学习.     

Are actual weather and perceived weather the same? Understanding perceptions of local weather and their effects on risk perceptions of global warming

I use one nationally representative sample from CBS News/New York Times Poll on Environment (2007), supplemented with monthly temperature and precipitation data from the United States Historical Climatology Network and extreme weather events data from National Climatic Data Center, to examine how different weather measures and individuals’ socio-demographic background, political predisposition, and beliefs about global warming affect the perception of local weather. Beliefs about global warming are found to play a dominant role in determining the perception of local weather. Specifically, people who view that global warming is causing an immediate impact, is serious, and needs to be a priority are much more likely to perceive a strange pattern of weather in the recent past. This finding conforms to motivated reasoning which refers to the tendency to interpret evidence to confirm the preexisting beliefs and predisposition. Among all the weather measures, the total number of extreme weather events in the past three years appears to be the only significant indicator of perceived weather. Specifically, individuals who have experienced more extreme weather events in their home counties are more likely than those elsewhere to perceive the weather is stranger than usual. I further examine how actual weather and perceived weather together affect perceptions of global warming. The results illustrate that the perception of local weather has stronger explanatory power than actual weather. People who perceive the strange weather patterns are much more likely than others to see the immediate impacts and priority of global warming. Future studies are needed to investigate the dynamic relationship between perceptions of global warming and perceptions of weather and climate. In addition, more studies are needed to further examine how the public forms their opinions toward various specific types of the local weather and climate.     

Does emotional intelligence matter to academic work performance? Evidence from business faculties in Australia

Using data collected through survey questionnaire across 15 universities, we examine the effect of emotional intelligence on academic work performance (in research, teaching and service) in Australian business faculties. We find academics’ ability to use emotion enhances performance across research, teaching and service, while ability to regulate emotion enhances performance for teaching and service only. We also find support for a process‐based model of emotional intelligence in which appraisal of emotion is a necessary antecedent to emotion’s use and regulation. The results have implications for management in appointment decisions and professional development programmes in business/accounting faculties.     

基于内部劳动力市场理论的中国企业劳动关系研究

计划经济向市场经济的转型,是上世纪后期全球最令人瞩目的大事,其中社会经济关系中最基础最敏感的一个因素就是劳动关系,它不仅对一个国家的经济成长和发展有重要影响,而且对于一个国家的政治格局和社会的稳定性都有着重要的作用。劳动关系从二十世纪九十年代中期开始步人中国市场化轨道,其进程也逐渐加快,至此,劳动关系成为国内研究的热点。本文结合了我国进入转轨时期后社会劳动关系所呈现出的特点和状况,提出运用内部劳动力市场理论,对我国企业劳动关系的重塑进行了较为深入的研究,为构建和谐的劳动关系奠定一定的基础。     

Integrating a virtual learning environment into a second-year accounting course: determinants of overall student perception

Rapid acceptance of, and changes in, information technology are revolutionizing the way educators teach and students learn. This study reports on the use of Blackboard as a tool for creating a virtual learning environment (VLE). Responses from undergraduate accounting students in New Zealand provide data on the use of the VLE as a learning aid. Findings suggest that the students have openly embraced the VLE and support its adoption by faculty members in other courses. However, students appear unwilling to actively participate in two-way online activities. This has implications for faculty contemplating the adoption of a VLE in their courses.     

Educating and Training Accountants in Syria in a Transition Context: Perceptions of Accounting Academics and Professional Accountants

This study focuses on accounting education in the Syrian transition context and in the international context of globalization. It offers insights into accounting education and into the interrelationship in this respect between the accountancy profession and academia in this context. We elaborate an historical and contextual analysis of the Syrian context in relation to accounting education. We report on a series of interviews (conducted in 2002 and 2005) of professional accountants and accounting academics in Syria that elaborates the views of these key parties on a number of interrelated matters: the current limitations of tertiary accounting education in Syria; the role of the accountancy profession in providing education and training; and the developing interrelationship between the profession and academia. In concluding, we summarize some key insights and elaborate on the relevance of the study and the future research it suggests.     

论劳动权实现与保障的基本路径

劳动权作为人权的重要组成部分,是实现人的生存权的一项手段性权利。对劳动权的制度关注是人类社会进步与全面发展的必然要求。从实践层面看,劳动权的实现又是一个动态的、复杂的过程,它的实现不但需要具备各种主客观条件的配合,同时,还必须有一系列保障手段的跟进。在劳动权保障过程中,应该遵循的基本路径是:权力主动性与社会能动性相结合。     

大学生劳动价值观调查分析与教育对策

大学生的劳动价值观是否正确不仅影响大学生的成长、成才,同时也影响着我国培养社会主义劳动者和建设者这一教育目标的实现。本文以内蒙古财经大学学生为调查对象进行实证研究,分析大学生劳动价值观的发展现状及存在的问题,并对影响大学生劳动价值观形成的因素进行分析,进而提出加强大学生劳动价值观教育的对策建议。