Failure factors in small and medium-sized enterprises: qualitative study from an attributional perspective

The objective of this study is to identify factors for poor performance and failure faced by small and medium-sized enterprises (SME) and to investigate a potential bias between real causes and attribution for stranding. In order to achieve this objective, we have adopted entrepreneurial personal story explorations in eight Portuguese SME. Our research reveals that the most important factors are limited access to finance, poor market conditions, inadequate staff, and lack of institutional support, as well as co-operation and networking. Hereby, at a first glance, external factors were more often cited, but qualitative analysis revealed that internal factors are imminent and not satisfactorily recognized. Even though some owner–managers showed a certain awareness regarding their internal weaknesses, many problems such as lacking strategy and vision, low educational levels, and inadequate social capital are not sufficiently recognized. Therewith, we found a strong attribution error when SME owner–managers judge the causes of their ventures’ unsuccessful performance and failure. Finally, we draw conclusions and suggestions for policymakers, small business owners, consultants, and researchers.     

Impact of employer branding on organization’s performance

An increasing number of organizations embark on employer branding although this practice is not theoretically supported. Our study explores the employer brand by employing branding that examines the interrelation between the elements and the branding process’ outcomes. Our study is based on the employer branding model having two major components: the employer brand (with interrelated internal and external images) and the efficiency outcomes originating from the application of the employer branding process. Our study combines quantitative and qualitative research methods. The data were obtained from the companies operating in the western province of Sri Lanka. Our findings reveal that organizations with an advanced employer branding strategy have greater productivity than those organizations who lack or have partially developed strategy. Our study compares organizations with different levels of implementation of the employer branding strategy. Special attention is paid to organizational communication and the incorporation of values into the external and internal employer brand.     

Methodological criteria for the internal validity and utility of practice oriented research

For conducting practice oriented research different research strategies are available. In this paper a typology is developed for differentiating between practice oriented research strategies that are data based and participatory research strategies. The former category involves quantitative and qualitative data based research strategies. The latter category, participatory research strategies, includes knowledge based research and practice based research. At present, methodological criteria for assessing the quality of practice oriented research heavily rely on those developed for theory oriented research, in particular internal and external validity and reliability. However, we argue that for assessing the results of practice oriented research other criteria are necessary. In this paper, methodological criteria are formulated for evaluating the internal validity and practical utility of practice oriented research with the help of a Delphi study using research methodologists as experts. They agree upon the criteria of verifiability, comprehensibility and acceptance of the results, as well as holism. Moreover, different categories of participatory and data based research strategies are compared to these criteria. Practice based research and qualitative data based research are best equipped to fulfill these criteria. These findings may enable researchers to make a more deliberate choice for a specific research strategy in practice oriented research.     

Validity — the quest for reality in quantitative and qualitative research

It has been argued that fundamentally different methodological approaches have made for ‘two sociologies’. This view has obscured the fact that the problem of validity has to be tackled independently of any specific methodological premises because of the textuality of sociological data. This does not necessarily imply, however, a single, unified strategy for validity testing. In this paper, some basic theoretical presuppositions underlying the approach to validity testing in quantitative research will be contrasted with the strategies offered by Max Weber's methodological writings on the ideal type. It is argued that the use of ideal typical constructs in qualitative research (exemplified by patient's illness careers) allows systematic validity testing despite the important differences in the conceptualization of social reality which is used in quantitative research, thus serving the purpose of any empirical sociological research, that is, to gain valid insight into societies' concrete reality.     

Are case studies more than sophisticated storytelling?: Methodological problems of qualitative empirical research mainly based on semi-structured interviews

Qualitative empirical research and case studies have, like any other scientific method, their strengths and weaknesses. But how valid are the findings stemming from such research, particularly when they are base on data gained from interviews? This paper primarily deals with the methodological problems throughout the whole research process. Areas of concerns are: (1) before collecting data and during the whole research process, (2) the process of collecting data, (3) internal validity and making sense of data, (4) external validity of the data and findings, (5) relation between the findings and social sciences as well as social practice. The analysis will reveal a mixed picture concerning the scientific value of qualitative case studies. There is some good news. There is more methodological freedom and room for creativity in qualitative research than it seems at first glance. On the other hand there is a need for a greater methodological awareness particularly concerning possible downsides of subjectivity, the generalisation of the findings, conscious and unconscious biases, influences of dominant ideologies and mainstream thinking. Above all, there is a great need for rational critique. There is great need for a more critical attitude towards (basic) assumptions—particularly, to challenge, question and criticise literally everything systematically and permanently and to put the findings sufficiently in relation to the wider historical context, i.e. epochal ideologies and societal structures. Social science research has to contribute much more to the discussion of values, interests, and ideologies that shape current and future social practices.     

动态匹配：结构权变理论的多案例研究

本文对结构权变理论进行回顾,建立了一个组织结构（复杂性、权力分配、规范化、协调机制）与背景因素（环境、技术、战略、规模、IT）匹配演化的研究框架。本研究引入了绩效地形和演化理论,突破了以往仅从静态视角探讨背景因素与组织结构的局限,把背景因素区分为外部（环境、技术）和内部（战略、规模、IT）背景因素两类,从动态的视角进行＂变异-选择-保留＂三个阶段的纵向分析。本文的多案例研究对现有的结构权变理论具有一定的支持和修正作用,研究结论对中国企业的组织结构设计有如下启示：单个企业虽然无法改变外部背景因素,但是它可以调整内部背景因素,实现组织结构与内部背景因素的相机调整、互相匹配,从而跃迁到更高的绩效山峰。     

An analysis of research into the future of purchasing and supply management

Business organisations are going through rapid external environmental and internal organisational changes due to increasing globalisation, E-business, and outsourcing. As a result, the future of purchasing and supply management—as a function within organisations, as a process that spans organisation boundaries and as a profession—raises important concerns for both organisations and the purchasing professional. This paper considers a broad and rather fragmented body of empirical evidence and analyses 42 relevant empirical studies on the future of purchasing and supply management. The major findings are reported in terms of changes in business contexts, purchasing strategy, structure, role and responsibility, system development and skills. Cross-sectional comparative analyses were also conducted to examine variation by sector, firm type, people's roles in purchasing, and country. A number of major implications for the purchasing function, process and professional bodies are presented together with suggestions for future research to address significant gaps in the current body of knowledge.     

Technology and the creation of value in services: a conceptual model

In this paper, a model to visualize service delivery processes is proposed — mostly by pulling together concepts and relationships explored in varions functional areas. It is based on the notion of value chain and emphasizes the connectedness — both internal and external — of activity nodes. Productivity, service quality, job enlargement and enrichment and quality of worklife all hinge on how activities are grouped and on the nature and extent of interaction between nodes. Through its dual emphasis on internal and external client interfaces and on focused activity nodes, the model may be a useful tool for service and service delivery process (SDP) designers trying to explore new and innovative ways to compete. It may be of particular assistance in the defensive or proactive assessment of the most complex impacts of information technology.     

Causality in qualitative and quantitative research

We are flooded with a wave of writings on causality in the social sciences during the last decades. The same holds for the relationship between quantitative and qualitative research in the social sciences. An enormous amount of texts appears on (causality in) qualitative research, mostly in a controversy with quantitative research. These writings induced us to develop the thesis of “unity in diversity”, i.e., that there is no difference “in principle” between causality in qualitative and quantitative research, because both are supported by what I will call an “experimental logic”. In developing this thesis a plea is being made for going back to the sources. A historical overview of theories of causality is presented, which develops into two prominent views: INUS-causation and causal realism. A historical framework is also outlined for the opposition between quantitative and qualitative research, in which French positivism and British empiricism are opposed to German neo-kantianism and neo-hegelianism. After having developed the thesis of “unity in diversity” for this historical framework, the same is being done for the recent literature: “mixed methods research”, the book DSI of KKV, the reactions of David Collier and “QCA” of Charles Ragin. At the end the question of small-n research and the case n = 1 is examined.     

High precision registration of complicated longitudinal and cross-sectional data

In the article are given examples showing how, by using musical notation in registering (complicated) developments, considerably more qualitative variables may be taken into account than we were used to; furthermore, the temporal element may be represented with a degree of precision that corresponds to our needs. In case of cross-sectional data modifications of musical notation may be used. However, we have to recognize that there are also variables, maybe important ones, that — for several reasons — cannot be registered with a very high precision. Other complications are hinted at. The method described is rather a working method by means of which to improve the basis for a further quantitative analysis than a method suitable for showing final research results.     

Qualitative methodology and its pitfalls in educational research

There is considerable controversy in educational research with respect to the use of qualitative and quantitative data and as to what constitutes scientific research. The objective of this study is to explore the degree to which in-service teachers understand the difference between qualitative/quantitative data and methods, validity/authenticity, generalization and how these can be used to solve problems faced by the teachers. The study is based on 84 participants who had registered for a 10-week course on Methodology of Investigation in Education, as part of their Master’s degree program. The course is based on 11 readings drawing on a history and philosophy of science perspective (positivism, constructivism, Popper, Kuhn, Lakatos). Course activities included written reports, class room discussions based on participants’ presentations, and written exams. Based on the results obtained it is concluded: (a) Most participants understood that the problem to be investigated precedes the method and determines the methodology to be used; (b) As all observations are theory-laden, it is preferable that interpretations based on both qualitative and quantitative data be allowed to compete in order to provide validity to our research findings; (c) The difference between validity and authenticity was controversial and most participants considered the need for interpreting data and hence favored authenticity; (d) Discussions led to the idea of ‘degrees of validity’ as both validity in the quantitative sense and authenticity in the qualitative sense, ultimately depend on critical appraisals of the community; (e) Generalizability of results obtained from qualitative studies was a controversial topic and most participants agreed that it is not desirable to generalize; (f) Discussions suggested an alternative: In both qualitative and quantitative research generalizability is possible, provided we are willing to grant that our conceptions/theories are not entirely grounded in empirical evidence but rather on the degree to which the community can uphold such a consensus; (g) Most teachers considered the use of participant observation in qualitative research as non-controversial. Class discussions led to the understanding that emphasizing observations may lead us to the Aristotelian ideal of empirical science; (h) Formulation of hypotheses, manipulation of variables, and the quest for causal variables was considered by many teachers to be equivalent to the scientific method. Discussions facilitated the understanding that this led to idealization and thus helped to reduce the complexity of a problem.     

Taking the “Q” Out of Research: Teaching Research Methodology Courses Without the Divide Between Quantitative and Qualitative Paradigms

The purpose of this paper is to provide evidence that the debate between quantitative and qualitative is divisive and, hence, counterproductive for advancing the social and behavioral science field. We advocate that all graduate students learn to utilize and to appreciate both quantitative and qualitative research methodologies. As such, students will develop into pragmatist researchers who are able to utilize both quantitative and qualitative techniques when conducting research. We contend that the best way to accomplish this is by eliminating quantitative research methodology and qualitative research methodology courses from curricula and replacing these with research methodology courses at different levels that simultaneously teach both quantitative and qualitative techniques within a mixed methodological framework.An earlier version of this article received the 2003 Southwest Educational Research Association (SERA) Outstanding Paper Award.     

Competitive priorities and managerial performance: a taxonomy of small manufacturers

Much of the research in manufacturing strategy has focused on specific relationships between a few constructs, with relatively little emphasis on typologies and taxonomies [Bozarth, C., McDermott, C., 1998. Configurations in manufacturing strategy: a review and directions for future research. Journal of Operations Management 16 (4) 427–439]. Using data from 196 respondents in 98 manufacturing units, this study develops a taxonomy of small manufacturers based on their emphasis on several competitive priorities. The annual sales for 64% of the participating units in this study are below US$50 million, which is on the lower side as compared to other studies in this area [cf., Miller, J.G., Roth, A.V., 1994. A taxonomy of manufacturing strategies. Management Science 40 (3) 285–304]. The study findings indicate that different groups of manufacturers — Do All, Speedy Conformers, Efficient Conformers, and Starters — emphasize different sets of competitive priorities, even within the same industry. Further, the Do All types, who emphasize all four competitive priorities, seem to perform better on customer satisfaction than their counterparts in the Starters group. The above findings lend support to the sandcone model but contradict the traditional trade-off model.     

CSR and service quality in nonprofit organizations: the case of a performing arts association

• The relationship between corporate social responsibility (CSR) and marketing performance has been widely investigated recently, but mostly in relation to for-profit companies. This paper highlights the importance of this topic for nonprofit organizations (NPOs). Focusing on an Italian NPO operating in the performing arts and entertainment industry, two empirical studies (a quantitative survey and a qualitative exploratory enquiry) prove the strategic relevance of CSR in nonprofit contexts. The results demonstrate that CSR can be considered an additional dimension of the customer perception of service quality in NPOs and reveal that customer perception of the social responsibility of the studied NPO is strongly linked to its institutional mission and to the modalities through which it pursues that mission.

Copyright © 2014 John Wiley & Sons, Ltd.     

Generalization practices in qualitative research: a mixed methods case study

The purpose of this mixed methods case study was to examine the generalization practices in qualitative research published in a reputable qualitative journal. In order to accomplish this, all qualitative research articles published in Qualitative Report since its inception in 1990 (n =  273) were examined. A quantitative analysis of the all 125 empirical qualitative research articles revealed that a significant proportion (i.e., 29.6%) of studies involved generalizations beyond the underlying sample that were made inappropriately by the author(s). A qualitative analysis identified the types of over-generalizations that occurred, which included making general recommendations for future practice and providing general policy implications based only on a few cases. Thus, a significant proportion of articles published in Qualitative Report lack what we call interpretive consistency.     

Antecedents of Green Loyalty in the Cruise Industry: Sustainable Development and Environmental Management

As there is a lack of understanding about cruise travelers' eco‐friendly behaviors and knowledge about eco‐friendly cruises, this study attempted to examine the role of green value, satisfaction, desire, and internal and external normative factors in building passengers' green loyalty for environmentally responsible cruises. A survey methodology and structural equation modeling were utilized to achieve the research purpose. Data quality assessment revealed that all measures for variables included an adequate level of reliability and validity. Results of the structural analysis indicated that our theoretical framework had a sufficient level of anticipation power for loyalty. The proposed associations among study variables were generally supported. The significant indirect influence of green values and social norms on loyalty was identified. Moreover, the magnitude of the total influence of social norms on loyalty was the greatest among the study constructs. Overall, our findings offer valuable and meaningful insights for cruise researchers and practitioners. Copyright © 2017 John Wiley & Sons, Ltd and ERP Environment     

Boolean comparative analysis of qualitative data

This paper explores the use of Boolean logic in the analysis of qualitative data, especially on the basis of so-called process theories. Process theories treat independent variables as necessary conditions which are binary rather than variable in nature, while the dependent variable is a final cause. In this respect, Boolean comparison appears to be a rigorous method for testing process theories on the basis of qualitative evidence, for example, from case studies. It is argued that Boolean logic may compensate for some of the weaknesses of the conventional approach to process studies — going back to Stuart Mill's (1843) system of logic — by systematically comparing observations without forsaking complexity too much. In addition, Boolean logic systematically structures the kind of interpretive dialogue between theory and evidence typically found in qualitative research. Finally, a procedure for using Boolean analysis is outlined. This procedure involves systematic attempts to falsify and identify hypotheses on the basis of truth tables constructed from qualitative data.     

Move Your Research From The Ivy Tower To The Board Room: A Primer On Action Research For Academics,Consultants, And Business Executives

Today there is a large divide between the vast majority of management research that is conducted and the opportunities for doing work that is useful for both research and practice. Action research offers a great opportunity to bridge the divide, with benefits for all involved. For academic researchers, action research can increase access to important research sites that otherwise would remain off‐limits, while simultaneously increasing the relevance and scope of the research issues addressed. For researchers and practitioners who work in organizations, and for external consultants, action research offers a way to scientifically evaluate important organizational issues using scientific methods. These methods provide a type of external validity and support for actions that otherwise could be dismissed as representing a biased internal agenda. Moreover, internal researchers who engage in action research enable the sharing of insights that can benefit practitioners in other organizations as well as the research community. © 2014 Wiley Periodicals, Inc.     

Learning and relationship orientation: an empirical examination in European museums

• The purpose of this paper is to assess the interrelations between learning orientation, innovation strategy, relationship orientation and economic and social performance in the management of cultural organizations such as museums. We first provide a review of the literature addressing the main constructs involved in the research: learning orientation, innovation, relationship orientation and performance, and we detail the model's hypotheses reflecting the interrelations amongst the proposed variables. Building on extensive literature, a model is developed and empirically tested using survey data collected from 491 European museums in Spain, France, Italy and the UK. Data are analysed through structural equation modelling. In the present study, evidence is found to support the positive and significant link between learning orientation and internal (organizational innovation) as well as external (relationship orientation) changes in museums. Further, we find that organizational innovation and relationship orientation aid the introduction of greater technological developments in these organizations. We also find evidence to support the idea that learning orientation, innovation strategy and relationship orientation impact the economic and social performance of museums. Findings clearly show that achieving organizational objectives through learning processes necessarily entails the introduction of internal changes—innovation—and external relationships—relationship orientation.

Copyright © 2014 John Wiley & Sons, Ltd.