Unpacking Public Sentiment Toward the Government: How Citizens’ Perceptions of Government Communication Strategies Impact Public Engagement,Cynicism, and Communication Behaviors in South Korea

In this study, we explore the relationship between two types of public sentiment toward the government (i.e., public engagement and cynicism) on publics’ information transmission behaviors, i.e., megaphoning, about the government. In doing so, we unpack how citizens’ perceptions of the communication strategy adopted by the government, as well perceived authenticity of the government’s communication impact their sentiments toward the government. An online survey was conducted in South Korea (N = 1112) to understand these relationships. The results revealed that perceived use of bridging strategy by the government is associated with public engagement, and perceived use of the buffering strategy is related to public cynicism. We also found perceived authenticity to be significantly associated with public engagement and negatively associated with cynicism. Finally, the two types of public sentiment were found to partially mediate between perceived government communication strategies and citizens’ positive and negative megaphoning. Theoretical and empirical implications are discussed.     

Motivations,Consumption Emotions,and Temporal Orientations in Social Media Use: A Strategic Approach to Engaging Stakeholders Across Platforms

How to engage stakeholders effectively with different social media platforms is an important topic in strategic communication research. Grounded in uses and gratifications theory, consumption emotion theory, and temporal orientation framework, this study conducted an online survey among social media users in the United States (N = 940) to examine how individuals’ motivations, emotions, and temporal orientations in social media use might differ by multi-platform usage groups (i.e., Facebook+Instagram users vs. Facebook+Pinterset users). Our findings indicate that Facebook+Instagram users focus more on self-status seeking and entertainment, while Facebook+Pinterest users are more information-seeking driven and future-oriented. In addition, more optimism is detected among Facebook+Pinterest users. Implications for strategic communication theory development as well as insights for organization-stakeholder engagement on social media are discussed.     

Social Media Activities of Political Communication Practitioners: The Impact of Strategic Orientation and In-Group Orientation

The question of why political communication practitioners use social media for strategic political communication activities has rarely been investigated. By using well-established theoretical approaches of communication research, such as the influence of presumed influence approach, this study sought to determine the extent to which the subjective perceptions of German political communication practitioners explain their professional social media activities. The results of a survey (N = 1,067) indicate that the more political communication practitioners perceived that other political communication practitioners used and were influenced by Facebook and Twitter, the more often they used social media themselves. In contrast, the presumed reach of Facebook and Twitter among politicians, journalists, and citizens, as well as the presumed influence of both media on these groups, were not related to the practitioners’ social media activities. These findings suggest that the practitioners’ social media activities are driven more by an in-group orientation toward their colleagues and less by a strategic orientation toward external stakeholders.     

Medienberichterstattung über Medienkonzentration

Taking into account the ongoing political debate on self-regulating and self-observing media and the increasing media concentration, the study explores journalists’ strategies of manufacturing credibility in self-referential media communication. How do journalists try to construct a »normal distance« between their public functions on the one hand and the economic stakes of the media conglomerates they work for and the media industry on the other. Based on a qualitative content analysis, the case study on the coverage of the AOL-Time Warner merger reveals significant differences in the tendencies of coverage and the strategies used to solve this dilemma: Independent media such as 〉die tageszeitung〈 tend to report more intensely and to comment more critically, also considering the frameworks of media politics and media ethics. A comparison of 〉Newsweek〈 and 〉Time Magazine〈 shows that increasing self-referentiality goes along with an increasing use and complexity of all three strategies: distancing, revealing, and concealing. 〉Newsweek〈 provides a much more pluralistic and more critical view of the merger than the AOL-Time Warner owned 〉Time Magazine〈, its direct competitor.     

Strategic Social Media Use in Public Relations: Professionals’ Perceived Social Media Impact,Leadership Behaviors,and Work-Life Conflict

Using the E-leadership theory as the conceptual framework, the study examined strategic communicators’ perceptions of the impact of social media use on their work, leadership behaviors, and work-life conflict. Through a national sample of communication professionals (N = 458), this study revealed the following key findings. The use of YouTube in professionals’ work, social media use in media relations, employee communications, and cause-related marketing/social marketing were significantly, positively associated with participants’ perceptions of the enhancing impact of social media use. Social media use in crisis management and employee communications significantly, positively predicted professionals’ perceptions of social media’s aggravating impact (e.g., extended work hours, increased workload) on their work. The use of Facebook and YouTube in strategic communication, the use of social media in environmental scanning, as well as the positive and negative impact of social media use all significantly and positively predicted communication professionals’ leadership behaviors. When the unintended negative effects of social media use happened, professionals perceived a low control over their work and thereby experienced a high level of time-based and strain-based work-life conflict. Finally, public affairs/governmental relations professionals who were frequent users of social media for their work reported a high level of strain-based work-life conflict.     

E-Learning in der Kommunikations- und Medienwissenschaft

Using electronic media as teaching and learning tools is no longer a novelty; the fast development and diffusion of §new media”, such as CD-ROM and theWorldWideWeb, have given the use of these media a big boost in recent years. Thus, a number of electronic learning projects have been developed in the field of communication and media studies, of which, however, no general overview was available so far. This article provides such an overview, allows for classification and evaluation of these projects, and thus represents a prerequisite for the future success of such projects. A survey by the authors among communication and media studies departments in German-speaking countries accounted for 14 electronic learning projects that showed fairly diverse emphases with respect to their contents, concepts, didactics, technology, and organisation. In a case study on the Leipzig-based §Distance Learning Propädeutikum" (DLP), the article explores the advantages of electronic learning systems and discusses the challenges in the development and application of such systems. This section also draws on the results of a project-specific evaluation. Both the survey and the case study show that rather than substituting courses or cutting costs on instructors, the main advantage of electronic learning systems lies in their ability to make teaching and learning processes more independent of temporal and spatial constraints.     

Corporate Communications from the Top and from the Center: Comparing Experiences and Expectations of CEOs and Communicators

Common viewpoints as well as divergences between top executives and communication professionals influence the institutionalization of strategic communication. However, there is little empirical evidence on the accordance between both groups. Most research explores either communication professionals or chief communication officers (CEOs). Very few studies have combined both perspectives. This article identifies the research gap, explores insights from previous research, and contributes to the body of knowledge in strategic communication with an original study that is based on two surveys with replies from 602 CEOs and executive board members as well as 1,251 communication managers from companies in the largest European country, Germany. Although top executives rate the information and motivation of employees as the most important objective of corporate communication, communication professionals focus on the creation of a positive image. Respondents from both groups also state different opinions about dealing with the demand for transparency. Both top executives and communicators give most support to a role model that describes communication professionals as a facilitator between an organization and its publics. Nevertheless the overall conclusion is that perspectives diverge quite often and attention should be directed towards a better alignment between top management and those leading the strategic communication function.     

A Comparative Study on Global Brands’ Micro Blogs between China and USA: Focusing on Communication Styles and Branding Strategies

This quantitative content analysis compares global brands’ use of communication styles and brand anthropomorphism between two leading culturally different micro blogging sites, Twitter in the United States and Sina Weibo in China. Results show that, despite some differences, communication styles on both sites are more task-oriented than socioemotional-oriented. However, global brands adopt more “give suggestions” style (task-oriented) on Twitter but apply more “tension reduction” communication style (socioemotional-oriented) on Weibo. As for brand anthropomorphism strategies, global brands use more “first and second personal pronouns” on Twitter but more “nonverbal cues and consumer nicknames” on Weibo. By applying Interaction Process Analysis (i.e., task- and socioemotional-oriented communication styles) and brand anthropomorphism frameworks to culturally different social media settings, this study extends our current understandings of how global brands use social media to communicate with their publics.     

Zur Lage der Kommunikationswissenschaft und ihrer Fachgesellschaft. Ergebnisse der DGPuK-Mitgliederbefragung 2003

Like other broad disciplines in the media/communications field, communication science is characterized by rapid growth and increasing diversity and hence confusion. That also affects the discipline’s scholarly associations. So the German Association for Communication Science (Deutsche Gesellschaft für Publizistik- und Kommunikationswissenschaft, DGPuK), the largest German-speaking association in this field, conducted a survey among its members in early 2003. This article reports on the design and findings of this study, focusing on the perception and evaluation of the association and on the scholarly orientations (theoretic perspectives and methodologies) of its members. Various subgroups within the DGPuK diverge in their positions and opinions. This applies in particular to the less well represented research traditions and subdisciplines (as compared to the social-scientific mainstream), which tend to view the DGPuK as one-sided. Deviations also show for professionals working outside the academic field (as compared to DGPuK members from universities) and in part for older members and women. The findings not only give an up-to-date picture of the state of the DGPuK but also shed light on the situation and development of the discipline as a whole.     

Strategy and Tactics in Strategic Communication: Examining their Intersection with Social Media Use

While public relations industry leaders have proposed a strategic approach to social media, industry research has found that social media practices may be more tactical than strategic. Likewise, scholarly research has focused more on specific parts of strategic planning, such as message—and channel-level communication in social media, but little research has been done to understand program-level communication planning. The purpose of this study was to examine the confluence of current trends in social media use with strategic communication processes through in-depth interviews and a national survey of public relations practitioners. The in-depth interviews revealed two overarching themes: (1) social media use should be guided by strategic planning and (2) social media tactics should revolve around conversations. The survey results showed that practitioners are involved in social media strategy development and tactical implementation, yet see their involvement as linked mostly to their organizations’ strategic rather than tactical social media activities. In addition, practitioners delineate social media strategies and tactics differently than theoretical conceptualizations.     

?Wie und nach welcher Richtung entwickelte sich das Lesebedürfnis der Arbeiterschaft?“

Media use in the early twentieth century has to be seen before a background of an epoch in media history that Jürgen Wilke describes as the age of the unleashing of mass communication. In this sense, the aim of my historical-empirical case study is to generate consolidated findings about the amount and the extent of media use, particularly of the mass press, at the beginning of an emerging modern media system during the time of the German Empire. The basic source of this paper is a survey of early German empirical social research: Adolf Levenstein??s empirical studyDie Arbeiterfrage (1912). Like other studies from the corpus of sources of early social research, this one provides an exciting historical basis for writing a history of media use in the late nineteenth and early twentieth century. All in all, Levenstein??s study offers various important findings on the consumption of books, magazines, newspapers and pulp fiction, that is to say; primarily on the pre-communicative phase in the (mass) communication process including individual costs (monetary, mental, time budget) and motives (needs, expectations, functions, interests, routines) for the use of modern mass media, which cannot be taken for granted.     

The Co-Presence of Clarity and Ambiguity in Strategic Corporate Communication – An Exploratory Study

The purpose of this article is to examine the co-presence of clarity and ambiguity in the formulation, interpretation and implementation of corporate communication strategies. Following a growing scholarly interest in how ambiguity can be seen as a productive strategic resource in strategy work, this article focuses on the interdependency of clarity and ambiguity in corporate communication strategies. Through an exploratory study, using interpretive discourse analysis of interviews with employees at a corporate communication department, the present article analyses how the employees perceived the writing, reading, and enactment of their organisation’s new corporate communication strategy. The analysis reveals that the employees sometimes use shared understandings to produce ambiguity in relation to engagement and responsibility, and how they use ambiguity to create a shared understanding of objectives and practices. Though this co-presence might cause the members to feel a lack of ownership, it does not impede the department’s ability to execute strategy-work.     

Fakten oder Floskeln?

Following normative theories of democracy, voting decisions should be based on voters’ knowledge about parties’ future plans. Actually, most voters do not read party programmes but rather get informed by the mass media. This raises the question of whether mass media contain enough facts about party programmes to provide voters with the information they need in order to make rationally-based voting decisions. To answer this question, an input-output-analysis including the party programmes of the five major parties in the 2005 campaign and the news reports about these programmes in four newspapers was carried out. It shows that newspapers presented party goals insufficiently. This was due to parties’ communication strategies as well as the media’s news selection. Causes and consequences of these findings are discussed.     

Lessons for Crisis Communication on Social Media: A Systematic Review of What Research Tells the Practice

This study analyzes explicit pieces of advice for effective social media crisis communication given by researchers in various subdisciplines of strategic communication. The themes are identified by a systematic content analysis of peer-reviewed journal articles and conference papers (n = 104) published between 2004 and 2017. Five overall thematic “lessons” are identified and critically discussed. These are that effective social media crisis communication is about: (1) exploiting social media’s potential to create dialogue and to choose the right message, source and timing; (2) performing precrisis work and developing an understanding of the social media logic; (3) using social media monitoring; (4) continuing to prioritize traditional media in crisis situations; and finally, (5) just using social media in strategic crisis communication. These guidelines mainly emerged from quantitative research conducted in the context of the United Stated and on Twitter. There is need for more research focusing on other platforms and other empirical material. There is also a future need for an in-depth methodological discussion of how to further bridge the gap between research and practice on a global scale, and how to develop more evidence-based recommendations for strategic crisis communication practitioners.     

The Role of Leadership Development in Issues Management: An Online Survey of Communication Practitioners in the Greater China Area

By using an online survey, the study investigated how communication practitioners (N = 132) in the Greater China area can acquire effective leadership capabilities through appropriate leadership developmental approaches when managing critical professional issues and challenges. Results indicate that three critical professional issues (i.e., developing and retaining talented professionals, managing the rise of social media, and dealing with high volume of information flow) as the most urgent ones to deal with for communication practitioners in the Greater China area. Results of this study also provide leadership development solutions to improve effective issues management in a region of rapid growth.     

The Impact of Corporate Communication on Company Evaluation: Examining the Message Effects of CSR,Corporate Ability,and Hybrid Strategies

This experiment examines how three corporate communication strategies (i.e., corporate ability (CA) strategy, corporate social responsibility (CSR) strategy, and hybrid strategy) positively affect consumers’ evaluation of a company. It also tests whether consumers’ involvement with the company’s products moderates these effects. Additionally, in the context of hybrid strategy, the order effect of receiving CA and CSR messages is discussed. Results of the experiment support the value of all three strategies in cultivating positive company evaluation. Findings pertaining to hybrid strategy scenarios generally show that a single CSR message performs as well as hybrid strategies because of the transferring effect of CSR. In addition, CSR was found to have an additive effect on CA when CA is the first message. However, the positive effect of CSR is discounted when CSR is the first message. Meanwhile, the moderating effect of product involvement is not supported. This study contributes to current strategic communication scholarship on corporate communication through proposing and empirically testing an interdisciplinary model that articulates the contingent relationship of corporate messages to consumer reactions. Its findings can aid in future theory building efforts and assist strategic communication professionals in determining the types of corporate communication messages, as well as the order in which they are presented, that will have an impact on consumers’ perceptions.     

Organizing and Disorganizing Strategic Communication: Discursive Institutional Change Dynamics in Two Communication Departments

This article explores the institutionalization of strategic communication as a dynamic interplay between macro- and mesolevel discourses. The change processes in the two cases of this study involved both a reorientation of the purpose of the communication function and a physical relocation of the professionals to a centralized department. In both organizations, the transformation toward a strategic management function failed and the communication professionals are now working in ways similar to those before the change was initiated. The analysis illustrates that the institutionalization of strategic communication is effected by organizational-level processes and mechanisms that are not always controlled by communication professionals. The institutionalization of strategic communication is bound by organizational discourses as well as by the actions of communication practitioners and general managers. The study also shows that macro- and mesolevel discourses influence the ways in which change initiatives are translated and strategic communication effected on an organizational level. Hence, institutionalization processes of strategic communication will comply with management trends but can change direction when these trends are challenged. Our results expose that new ideas or practices of strategic communication are translated discursively within organizations in processes of recontextualization, reinterpretation, and reframing. Consequently, new ideas and practices of strategic communication are adjusted to organizational discourses and organizational settings. The translation of a new idea or practice will therefore change the initial meaning of that same idea or practice. For that reason, institutionalization of strategic communication should not be reduced to a unidirectional process but conceptualized as a dynamic interplay between discourses on different levels that moves institutionalization in multiple directions.     

Legitimität in der Medienpolitik

This study develops a theoretical perspective on legitimacy in media policy that can be used to study debates taking place in the media. This perspective assumes that contentions about legitimacy are inscribed in media policy debates; in debates about which media content, business models and forms of media usage are legitimate. The aim of this perspective is to stimulate research questions and guide research. It contributes to understand why some regulation is successful and another is not. This article first discusses the state of research in communication studies. According to it, legitimacy can influence decisions in media policy. Legitimacy is a precondition for the effectiveness of regulation and regulatory procedures and for the stability of the media order. The media may operate as self-interested actors and deprive regulatory attempts of legitimacy. Most studies use a normative concept of legitimacy.Based on new institutionalism and the theory of structuration by Anthony Giddens, in the first step, an analytical (not normatively determined) and dynamic concept of legitimacy is developed. Legitimacy is with Suchman understood as a “generalized perception or assumption that the actions of an entity are desirable, proper, or appropriate within some socially constructed system of norms, values, beliefs, and definitions”. Drawing on both strategic and institutional approaches, legitimacy is conceptualized both as strategic reference to and as effect of normative structures. Media policy actors try to strategically employ legitimacy in order to assert or defy collectively binding rules. They cannot do this, however, without referring to expectation structures (normative structures) that at the same time constrain and enable them. Because legitimacy has these two sides, is part of action and structures, it can be defined as institution.New institutionalism differentiates between attributing, depriving of, repairing and maintaining legitimacy. The structuration theory is used to define these processes as a recursive interaction of actors and structures that takes place in public debates (structuration of legitimacy). The structuration theory provides a framework that integrates the strategic aspect of legitimacy related action and the institutional aspect of legitimacy. Furthermore, it includes the distribution of resources, political capabilities and authority in media policy and allows studying the influence of these factors on gaining, depriving of and repairing legitimacy. The following sections elaborate this framework and for this purpose, use the terms legitimacy episodes, structuration of legitimacy, grammar of legitimation, media communication.Due to legitimacy episodes, legitimacy becomes an issue in media policy. Arguing with Giddens, episodes are processes of social change that reorganize institutions. They occur with transgressions. Transgressions related to the media system can be expected when new media proliferate because new forms of media production, distribution and media usage develop, new actors enter media markets and public communication changes. Old issues of media regulations are raised from new perspectives, new regulatory problems emerge. Emerging debates and conflicts also concern legitimacy: the threats of certain new services, the acceptability of new business practices or the lawfulness of certain user behaviour.The structuration of legitimacy encompasses attributing, depriving of, repairing of and maintaining legitimacy and can be studied through the “grammar of legitimation”, resource distribution and the rules of the media. The abovementioned processes related to legitimacy take place in recursive interactions of actors and structures: within communication, sanction and power. These forms of interaction are closely related to each other. Language is a regulative force and reflects structures of domination. Three propositions can be derived from Giddens regarding the structuration of legitimacy: First, media policy conflicts can be understood through debates. Second, these debates are not only about exchanging arguments but about validity and influence. Third, public debates influence collectively binding decision-making processes because they construct legitimate definitions of an actor, a procedure, of existing rules or of other problems and discursively restrict available options. The structuration of legitimacy can be analysed by studying the grammar of legitimation, the resource distribution among actors and media related rules. The grammar of legitimation, resource distribution and media related rules are both enabling and constraining actors. The grammar of legitimation demands actors to include an interpretation of the legitimation object, a norm, an evaluation and arguments in their statements. It furthermore, demands actors to consider the structure of expectation and signification: prevailing norms, values, and patterns of interpretation. Resource distribution, more specifically the extent to which actors can invest allocative and authoritative resources structures debates about legitimacy. Legitimacy claims can be raised most effectively via mass media. The mass media are self-interested actors in media policy debates. They provide therefore not only a forum for but are actors in legitimacy debates. The rules of the media that affect legitimacy debates and their outcome are threefold: selection, interpretation and depiction of a media policy debate, the media’s own interests, and to what extent leading media cover a media policy issue. The present perspective allows identifying episodes of legitimacy, studying the structure of legitimacy statements, investigating the reasons of successful legitimacy strategies and media organizations’ self-interests.     

Casting Roles to Stakeholders – A Narrative Analysis of Reputational Storytelling in the Digital Public Sphere

This article presents a narrative study of stakeholder positions, storytelling agency, and power in the digital public sphere as seen by organizational actors. According to the institutional approach, corporations and their reputations are enacted, sustained, and altered by their external stakeholders. This article posits that, in the online public sphere, corporate reputations are formed by narratives, in which stakeholders take different positions on intended actions. Using a qualitative data set derived from seventeen interviews with communication and risk management professionals, these positions were analyzed using a Burkean pentadic analysis combined with the Stakeholder Saliency Model. Using pentadic ratios, seven different narrative stakeholder positions were identified: Information seeker, Influencer, Pressurer, Communicator, Mender, Monitor, and Intermediator. These positions were taken by different actors, such as individual users, communities, online media and the organization itself. Analyzing the attributes of power, legitimacy and urgency related to these positions three transformations were identified: mobilizing crowds, issue recognition, and scene transformation. The proposed model helps to identify the different stakeholders in the digital communication sphere and to understand their agency through their narrative positions.     

Social Media Influencers in Strategic Communication: A Conceptual Framework for Strategic Social Media Influencer Communication

ABSTRACT

Strategic social media influencer communication has become a major topic in strategic communication. However, despite the growing relevance of this new strategic communication instrument, research has paid only limited attention to elaborating its basic concepts. In this article, we adopt a strategic communication perspective to develop a conceptual framework for strategic social media influencer communication. Particularly, we draw on research findings that identify the external resources social media influencers contribute to organization-influencer cooperation. We use these findings to systematically develop functional definitions of social media influencers and of strategic social media influencer communication. We define social media influencers as third-party actors who have established a significant number of relevant relationships with a specific quality to and influence on organizational stakeholders through content production, content distribution, interaction, and personal appearance on the social web. Subsequently, we define strategic social media communication as the purposeful use of communication by organizations or social media influencers in which social media influencers are addressed or perform activities with strategic significance to organizational goals. We then situate these definitions within the broader framework of strategic communication by discussing related concepts and by describing the strategic action field that has emerged around strategic social media influencer communication.