Collaborative approaches to public sector innovation: A scoping study

In the last 15 years, European countries have invested considerable resources to provide e-government services. Despite of its increasing availability, its level of adoption has not been satisfying. On the other hand, over the last years, coinciding with the web 2.0 trend, the e-government services co-produced by citizens start to appear, often without the support, acknowledgement and even awareness of the government. This trend stems from a well-established tradition of offline co- production of public services, i.e. services provided by the voluntary sector, but brought to an unprecedented scale thanks to the advent of web 2.0. Still, the concept remains not well-defined and its impact is not yet well studied. The paper explores on a limited sets of cases what does it mean to collaboratively deliver online public services; what are the success factors based on the cases under study and what are the incentives for service providers (other than public administration), citizens as users and public administration. The authors propose an ostensive definition of the collaborative delivery of public services: collaborative public services are created and run by government, civil society or by private sector building on the re-use of government data or citizens data. Those services are focused on public goods delivery (e.g. health, education, public transport) and are meant to change the traditional government services by engaging in an open dialogue with public administration about the best way to deliver those services. The analysis of six case studies of innovative collaborative online public services suggests that the online collaborative public service delivery increases its quality with the users׳ growth contrary to the traditional offline service delivery. The study results indicate that the current developers interest lies in delivering complementary services to the government run services rather than substitutive services. The authors propose also the initial list of success factors, enabling conditions, and benefits for all main stakeholders (users, innovators and public administration).     

Decentralized control of cooperative and autonomous agents for solving the distributed resource allocation problem

This paper focuses on the decision-making mechanism of coordination protocol for a multi-agent system in collaborative, distributed environment requiring resource allocation solutions. The model of distributed collaboration network (DCN) for distributed resource allocation is developed. The use of monitored viability of each agent as a feedback for the agent's reflexivity and goal adjustment mechanisms during the coordination process is introduced. Question: Will (can) a multi-agent system, as a whole, achieve efficient resource allocations, when each agent makes independent decisions, adjusted by feedback of its own viability measure to maximize its own goal based on limited information about the entire system? To investigate this question, experiments were conducted by using the parallel simulator TIE/Protocol to model the DCN and multi-agent system behavior.     

Allocation of inventive effort in complex product systems

This paper examines the allocation of inventive effort in complex product systems. I argue that complex product systems, e.g., personal computers (PCs), are distinguished by functional interaction among several components, each guided by a relatively autonomous bundle of technical and economic characteristics. I try to explore whether the dynamics of such interactions between components of complex product systems can help us understand changes in the relative allocation of inventive effort. I advance and empirically test three hypotheses: (1) emergence of component constraints (bottlenecks) in product systems will trigger research and development (R&D) investment to resolve the constraints; (2) slack component firms have a strong incentive to invest in resolving component constraints; and (3) the incentive of slack component firms to invest in resolving component constraints is increasing in their prior sunk R&D investments in slack components. In sum, I argue that interactions between components in a product system conditions the R&D incentives of firms and also that the incentives are increasing in their prior investments or capabilities. Using product reviews from technical journals, I trace the constraint components in the PC from 1981 to 1998 and attempt to predict shifts in the allocation of inventive effort in the subsequent period. The empirical results strongly support all three hypotheses. This study highlights the paradoxical effect of modularity in complex product systems. Modular design architectures, while contributing to accelerating the pace of technical change, also tend to limit the economic benefits of firms' component R&D efforts, especially when different components technologies are progressing at different rates. This often creates an impetus to enlarge the scope of firm R&D activities beyond the component product markets that firms operate in. Other implications for R&D decision making are discussed. Copyright © 2007 John Wiley & Sons, Ltd.     

Indeterminacy and the Regulation of Task Allocation: The Shape of Support Roles in Healthcare

Drawing upon Marsden's typology of employment systems, this article explores how the indeterminacy of the employment relationship is enacted and resolved in relation to the healthcare assistant (HCA), a key work role in the delivery of nursing care in a hospital setting. It suggests that the regulation of task allocation within nursing assumes a hybrid form, requiring further analysis of the influences shaping the HCA role. Based on multi‐method hospital case studies, the article distinguishes different types of HCA, explaining their emergence by reference to the interaction between organizational structure and personal agency. The article illustrates the value of Marsden's framework, and by addressing its limits in a healthcare setting seeks to develop a deeper understanding of task allocation in different workplace employment systems.     

The interplay of task allocation patterns and governance mechanisms in industrial distribution channels

Task allocation involves the placement and performance of distribution subtasks among participants on an on-going basis in the channel. The authors offer an extended conceptualization of task allocation and examine its interplay in varying environmental conditions with shared decision making, pseudo-vertical integration, and dependence. They test the hypothesized relationships with three-stage least squares regression on a sample of farm equipment dealers. Results show that contractually based pseudo-vertical integration facilitates task allocation and, in turn, enlarged dealer task allocation patterns result in pseudo-vertical integration. Firm size has a significant influence on pseudo-vertical integration. In turbulent environments, dealers rely more heavily on shared decision making to allocate tasks than they do in stable environments. Although dependence increases pseudo-vertical integration, its effects on other factors are minimal. The results suggest that task allocation is an important construct that relates to several commonly observed channel characteristics.     

Organizational values and procedures as antecedents for goal interdependence and collaborative effectiveness

Organizational values of people and respect and interdependent structures of team procedures and task interdependence may help departments believe their goals are cooperative and thereby coordinate effectively. CEOs in China completed measures of their organization’s values and interdependent structures and their Vice-Presidents completed measures of the department’s goal interdependence (cooperative, competitive, and independent) and collaborative effectiveness. Structural equation analysis suggested that values and interdependent structures promote cooperative, but not competitive or independent, goals that in turn results in collaborative effectiveness. These results, coupled with previous research, were interpreted as suggesting that people and respect values, team procedures, task interdependence, and cooperative goals are complementary foundations for synergy in China and perhaps other countries as well.

Development of the conceptual model of energy and utility management in textile processing: A soft systems approach

This paper aims to use soft systems methodology (SSM) to identify management support system opportunities for managing energy and utility usage in textile manufacturing processes. It presents an approach based on SSM to analyze the complex situation of developing an effective energy and utility management support system (EUMSS). This involves the identification of the scope of the system and user requirements, conceptual modeling of complex problem situations, identification of actors and decision processes, and information-needs modeling. The current study pioneers the examination of the application of SSM to the development of a novel EUMSS and contributes to the body of information systems knowledge in the context of EUMSS design. There appears to be limited academic research in the field of energy and utility system development and, in particular, in the area of EUMSS design, and none in the area of the application of SSM to EUMSS design. In addition, the modeling process could be beneficial if EUMSS design ideas could be widely shared and discussed. The identified scope and system requirements can serve as a guideline for designing and developing an effective EUMSS for textile processing.     

Managing complex programs: a review of major research findings

Managing large-scale research and development projects is without question a difficult task. Success is often dependent on the ability of the project manager to successfully cope with a myriad of unpredictable situations. To assist project managers, the authors review several of the most significant recent research studies to identify potentially useful insights for those charged with the administration of complex research and development projects. Specifically, five areas of research are examined, namely, (1) project manager leadership styles; (2) conflict management; (3) decision-making styles; (4) organizational design considerations and project authority; and (5) the relationships of the project team with the parent, client, and other external organizations.     

User participation and management information system use: A path analysis

This article proposes and empirically tests a causal model of user participation and management information system use. Based on a review of available literature, three variables including user understanding, system quality and user acceptance are identified as intervening in the relationship between user participation and system use. Causal orders among these variables are assumed and a causal model is constructed for empirical testing. Task complexity is introduced as a contingent variable affecting the structure of these causal relationships. The data are collected from 134 users of 77 different information systems in 32 Korean business firms. The results of data analysis support the causal model in general, but suggest that causal relationships among the variables are different according to task complexity. Two separate models of user participation and management information system use, based on the empirical results, are presented for further research, one for more complex and the other for less complex systems.     

The individual vs. the group? Individualization and collectivity among students in collaborative design

The various modes in which individuals relate to the collectivity of a group have been fruitfully explored in research on group dynamics. The present paper applies a phenomenological interview approach to understand how this dynamic relationship plays out among design students in a collaborative design situation. Through deep-interviews with the members of a temporary design group, a number of dimensions for this relationship were uncovered. These individual-group characteristics related to instrumentality of engagement, experience of ambivalence and threat and finally to the process of individualization in which the group enabled an individual “design self”. After having presented the theoretical underpinnings and the empirical results of this study, the paper ends with suggesting a synthesis perspective of the individual-group relation in collaborative design.     

Effects of collaborative communication on the development of market-relating capabilities and relational performance metrics in industrial markets

Research in marketing suggests that collaborative communication is important for firms to sustain competitive advantage, especially in industrial markets. This study integrates relational and resource-based views to articulate how collaborative communication influences different relational performance metrics. Based on a survey of 167 marketing executives in Taiwan's electronics industry, empirical findings indicate that market-relating capabilities (i.e., market-linking and marketing capabilities) completely mediate the collaborative communication–financial performance relationship, while market-relating capabilities partially mediate the collaborative communication–customer-focused performance relationship. In addition, collaborative communication directly influences customer cooperation performance instead of indirectly affecting it through the development of market-relating capabilities. The results of this study provide new insights into the role of collaborative communication as well as important theoretical and managerial implications.     

Collaborative buyer-supplier relationships and downstream information in marketing channels

Research on buyer-supplier relationships has emphasized the importance of collaboration and business networks. We aim to study the effects of downstream information on the collaborative buyer-supplier relationship. Downstream information refers to the information a firm obtains from marketing channels, be they wholesalers, distributors or retailers. The approach allows firms to concentrate their efforts on the most relevant sources of information and not on the whole network. Survey data was gathered from the Dutch potted plant and flower industry to test this hypothesis. Our findings demonstrate that collaborative relationships are contingent on downstream information from both the buying perspective (wholesalers) and from the supplying perspective (producers).     

The Potential for Collaborative Problem Solving in Design and Technology

This paper discusses the potential of Design and Technology (D&T) as an environment for collaborative problem solving. Peer collaboration is considered to be a valuable learning mechanism but has not generally been exploited by teachers or explored by researchers in this context. D&T is unique in involving procedural problem-solving activity where talk between peers relates to physical manipulation and feedback and both concrete models and graphical representations play an important mediating role. The role of teachers is central to our discussion, particularly their task structuring, agendas and pedagogic strategies for supporting learning through collaboration; these have been underplayed in much of the general research literature on collaboration. Our discussion works towards a framework for analysing collaborative problem-solving activity in D&T, building on sociocultural perspectives and deriving additional insights into pupils' social and cognitive strategies from the literature on classroom talk.     

Design of a Global Decision Support System for a manufacturing SME: Towards participating in Collaborative Manufacturing

This paper discusses the conceptual design of a Global Decision Support System for a manufacturing Small or Medium Enterprise (SM/E), which actively participates in Collaborative Manufacturing. In order to implement the proposed concept, a Web Services based system architecture is proposed to offer maximum interoperability between all the distributed participants of a Collaborative Manufacturing Network (CMN) and their management information systems. Furthermore, this conceptual design utilises a Collaborative decision-support model that effectively interacts with the decision-makers and the management information systems/tools exist in the network, and provides appropriate support to all necessary decision-making steps towards the attainment of the network's strategic goals, while making full benefits of the network resources.     

Line by line,part by part: collaborative sketching for designing

While sketching has an established role in professional design, its benefits and role in design education are subjects that invite research and opinions. We investigated how undergraduates studying to become design educators and textile teachers used sketching to generate and develop design solutions in a collaborative setting. The students were given an authentic design assignment involving three detailed tasks, one of which was 2D visualisation by sketching. Adopting a micro-analytical approach, we analysed the video-recorded visualisation session to understand how teams used sketching to collaborate and to generate and develop design solutions. To that end, we set three research questions: (1) What ways of collaborative working are reflected in actions of sketching? (2) In what ways do sequences of collaborative sketching contribute to designing? (3) What kinds of collaborative sequences of sketching advance designing? Our analysis identified three collaborative ways of sketching (co-ordinated, collective and disclosed) and confirmed that sketching is an important facilitator of mutual appropriation, adaption and adoption. Next, we identified three ways of contributing to designing, as well as three functions and six capacities for advancing designing. Our analysis shows that sketching can lead to invaluable advances in designing, although each team had its own way of using and benefiting from sketching. We further consider that the teams’ diverse sketching processes and rich content owed, at least in part, to the task structure and imposed constraints. We continue to see sketching as an important design tool, one among many.     

Communication protocols for order management in collaborative manufacturing

Collaborative manufacturing requires efficient and cost effective communications among the partners. To provide efficient and reliable communications, this research modularizes the design of communication protocols for order management in collaborative manufacturing. Ten protocol modules have been defined and designed in this research.With the 10 protocol modules, companies can easily construct the protocols to regulate the interactions between partner companies. This research designs five protocols associated with order management in collaborative manufacturing. The protocols are also implemented in a distributed computing environment. The results indicate that the modularized protocols ensure the reliability and efficiency of communications, and reduce the complexity in protocol design.     

基于契约结构的模块化设计及其演进

任务结构与参数结构具有“同构性”，任务结构对参数结构“赋值”并实现设计完善：参数结构“改造”可推动设计演进．但又取决于任务之间相互依赖关系。任务结构模块化就是这样一种“改造”．但须以规则契约结构为基础，因其是任务之间纵向依赖关系的次优性预先决策。设计目的在于发现和追求价值，但须由市场契约结构为任务结构提供价值背景．而价值背景资本化为模块化任务结构提供了有效“整合”。“递归性”模块化操作不仅创造设计期权，也缩小设计“规模”和“下放”设计权限，有利于吸纳来自底层的创造力量．促进了设计规则市场的形成，并不断激励设计演进。     

Incentives and management styles

In a principal-agent framework, we explain different managing styles. In our model, there are two vertical tasks — an upstream task for improving the project's potential environment, and a downstream task for implementing the project. The downstream task must be done by the worker, but the upstream task can be done by either the manager or the worker. An effort for the upstream task is a hidden action of the party in charge of the task. The realized project environment is the manager's private information. We show that, when the upstream task is easy, the manager may assign the task to herself, even if her opportunity cost is larger than the worker's (a bias in favor of micro-management). When the upstream task is hard, by contrast, the manager may assign the task to the worker, even if her opportunity cost is smaller than the worker's (a bias in favor of macro-management). We also discuss distortions in the project output schedules in each case to show that the central trade-off is efficiency in task allocation versus efficiency in project output.     

Spectrum use and carrier costs: a critical trade-off

In making spectrum allocation and assignment decisions, national officials may wish to consider how these decisions will affect the costs experienced by licensees and the prices ultimately paid by customers. With low tier wireless systems as an illustration, this paper uses an engineering-economic model to describe the relationship between the amount of spectrum allocated and the per subscriber investment required of carriers/licensees. This relationship is explored under a variety of assumptions relating to service provision. The paper concludes with the public policy implications of the work and recommendations for policymakers and regulators involved with spectrum allocation. The analysis presented here seems particularly appropriate for extending service to unserved areas.     

Collaborative learning in technology education: D&T unit on puppetry in different Indian socio-cultural contexts

The paper reports on the trials of a Design and Technology (D&T) unit carried out in three different Indian contexts with a focus on collaborative learning. Both collaboration and technology education are not common to the Indian school system. As part of a larger project to introduce technology education, suitable for middle school girls and boys in urban and rural areas, three culturally appropriate and gender sensitive D&T units were developed. All the units were tried out with middle school students in different socio-cultural settings: two schools in urban areas (with different languages of teaching and learning) and one in a rural area. This paper presents details of a unit on puppetry which involved making a puppet and staging a puppet-show. Aspects of collaboration within and among groups were observed with respect to: roles played by the members, conflicts and their resolution, sharing of resources, communication and peer review among the students. The trials in the three clusters indicate the potential of this D&T unit to provide collaborative learning situations for the multicultural contexts of Indian classrooms.