New social relations of digital technology and the future of work: Beyond technological determinism

This introduction sets out the context for the Special Issue and offers an in-depth reflection on key themes addressed by our contributors. The Special Issue aims to place the social relations of production at the centre of debates about technology and the future of work, and create space for greater critical reflection on what it means to go ‘beyond technological determinism’. We identify ways in which aspects of technological determinism continue to influence debates on technology, the labour process and industrial relations, despite efforts to reject it. We argue that this influence is manifested in some persistent problems within the literature including overly rigid periodisations (such as ‘platform capitalism’), a narrow conceptual repertoire (which reifies notions like ‘algorithmic control’) and a constricted empirical focus. We elucidate the value of a social shaping of technology (SST) approach to overcome these challenges and provide a brief overview of the articles contained within the issue.     

Expert labour as a differentiated category: power,knowledge and organisation

The idea of ‘expert labour’ as a category uniting many kinds of knowledge‐based work has long been of interest. At the same time, existing models often do not differentiate between the many forms of ‘new’ expertise in the main business and technological groups. These tend to be consolidated in single categories of ‘entrepreneurial’, ‘organisational’ or ‘commercial’ professions. This paper built on Reed's seminal account of the expert division of labour. It used his analytic dimensions of power, knowledge and organisation to develop a new framework comparing clusters of expert labour in professional services, business services and knowledge work. It offered a more detailed classification and a comparative view that throws fresh light on key debates around new professionalism and emergent technologically defined occupations.     

From leisure to labour: towards a typology of the motivations,structures and experiences of work-related blogging

Beyond a purely social activity, mode of leisure or form of escape, blogging is an increasingly important form of labour that is becoming central to many jobs, occupations and forms of self-employment. Yet, the labour dynamics of blogging remain poorly understood and articulated. To address this gap, this paper presents a novel typology of work-related blogging based on the integration of existing knowledge, an in-depth qualitative analysis of 10 blogs and 1,304 blog posts and a ‘total social organisation of labour’ framework. It contributes to the sociology of work by unpacking and nuancing our collective understanding of the relationships between blogging, labour market mobility and labour market trends such as the fragmentation of work, the heightened significance of unpaid labour and new forms of resistance and solidarity in the digital age.     

Intelligent knowledge based systems (IKBS): organisational implications

Many factors other than technology can influence the forms of work organisation at several key stages during the process of change. This article discusses developments in the design of intelligent knowledge-based systems (IKBS) and argues that these new forms of computerisation will undermine the position of a number of management functions in the enterprise.     

模块化生产网络中的劳资关系嬗变:层级分化与协同治理

模块化生产网络的劳动过程不再局限于单个企业内部简单的分工协作,而采用跨组织边界的模块化作业方式,表现为由旗舰企业到外围供应商逐渐分化的复杂分工协作体系。该劳动体系使劳动力分化为核心劳动力和边缘劳动力两大群体,而劳动力的分化与资本权力的集中则使模块化生产网络形成"资强劳弱"的劳资关系格局。本文针对新劳资关系格局存在的各种弊病,指出未来劳资关系的治理必须摆脱经济人假设支配下的零和博弈逻辑,转而塑造合作共赢的新型劳资关系。合作型劳资关系的治理需要在技术、市场与社会价值观构成的开放环境中,由资方、劳方、政府和媒体共同在企业、产业、国家与社会四个层面围绕共享利益平台,建构均衡博弈、网络协同的治理机制。     

Safeguards against Opportunism in Freelance Contracting on the Internet

Based on a large sample of 5,756 Russian‐speaking freelancers from an international online labour market, this study provides rare quantitative evidence of the external labour market where freelancers act under constant threat of client‐side opportunism. We explore how the formalization of agreements, social embeddedness and mode of communication are associated with the incidence of opportunism and further possibilities of resolving problems caused by agreement violations. Social ties and face‐to‐face contact appear to be better safeguards against opportunism in freelance contracting, which is largely informal. The study has important implications for the debates about non‐standard work, online labour markets and job quality in the new economy.     

Building coalitions on Facebook: ‘social media unionism’ among Danish bike couriers

Platform work represents an important challenge for the ‘Danish model’ of unionisation. Using interviews and ethnographic data, this article analyses the strategies of the Danish grassroots union movement the Wolt Workers' Group, representing principally migrant couriers using the food-delivery platform Wolt. This study is an attempt to map an emergent form of flexible labour organisation based on horizontal, informal online networks while supported in different ways by established unions. We term this strategy of balanced autonomy and support ‘social media unionism'. Wolt couriers' attempts at grassroots organisation via social media is an important and understudied issue, especially their complex relationship to union actors. The ‘social media unionism' explored in this article allows for the formation and maintenance of nimble grassroots mobilisation among workers that are otherwise hard for unions to reach, such as migrants platform workers. We argue that this strategy holds both great possibilities and challenges for the labour movement.     

Institutional Environments, Employer Practices, and States in Liberal Market Economies

This article draws on the new institutionalism in economics, sociology, and political studies in order to establish a foundation for analyzing how states shape employer human resource management and union relations. It then reviews and extends the available literature on this topic, establishing how, in addition to legal regulation, states help to shape the cognitive and normative rules that undergird employer decision processes, the social and economic environment within which employers act, and ultimately, the relations of authority constituting the employment relation itself and hence employer policy orientations. The article concludes with a discussion of the prospects for state policy initiatives in view of established employer paradigms, institutional logics, and state traditions, and identifies possibilities for further work in this area.
A neoclassical world would be a jungle, and no society would be viable. Douglas North (1981:11)     

'Because I need somewhere to vent': the expression of conflict through work blogs

Employee resistance has traditionally been analysed as an activity that occurs in the work organisation. In recent years, new Internet communication technologies, such as blogs, have expanded the possibilities for employees to express conflict. This paper explores how these developments can add to our understandings of employee resistance to the labour process.     

Union Representatives in Labour–Management Partnerships: Roles and Identities in Flux

This study examines the challenges met by union representatives (URs) who have to reconstruct their traditional role in the context of labour–management partnerships. They are innovators involved in the transition to renewed labour relations. Identity issues and role conflicts are examined through an in‐depth analysis of the process involved in assimilating this new role in unionized organizations. The results suggest that URs subordinate the partner role to the interest representation role. Interviews suggest that this enhanced union legitimacy. Some blurring of traditional social categories such as those of employee or employer is possible to the extent that the relations between the actors are founded on interpersonal relations.     

The Involvement of Civil Society Organizations in British Industrial Relations: Extent,Origins and Significance

This article examines the involvement of civil society organizations (CSOs) in UK industrial relations. Organizations of this type, including advocacy, campaigning, identity and community organizations have attracted increasing attention from employment relations scholars in recent years. The study reported in this article demonstrates that CSOs have become increasingly active in the sphere of work and employment, partly in response to trade union decline but also owing to political opportunities, afforded by the labour market policy of the New Labour government. It is claimed that CSOs operate at multiple levels of the industrial relations system and interact with the state, employers and trade unions. They generate significant effects within UK industrial relations and can rightly be judged significant ‘new actors’ on the UK employment scene.     

South Korea's Automotive Labour Regime,Hyundai Motors’ Global Production Network and Trade‐Based Integration with the European Union

This article explores the interrelationship between global production networks (GPNs) and free trade agreements (FTAs) in the South Korean auto industry and its employment relations. It focuses on the production network of the Hyundai Motor Group (HMG) — the third biggest automobile manufacturer in the world — and the FTA between the EU and South Korea. This was the first of the EU's ‘new generation’ FTAs, which among other things contained provisions designed to protect and promote labour standards. The article's argument is twofold. First, that HMG's production network and Korea's political economy (of which HMG is a crucial part) limited the possibilities for the FTA's labour provisions to take effect. Second, that the commercial provisions in this same FTA simultaneously eroded HMG's domestic market and corporate profitability, leading to adverse consequences for auto workers in the more insecure and low‐paid jobs. In making this argument, the article advances a multi‐scalar conceptualization of the labour regime as an analytical intermediary between GPNs and FTAs. It also provides one of the first empirical studies of the EU–South Korea FTA in terms of employment relations, drawing on 105 interviews with trade unions, employer associations, automobile companies and state officials across both parties.     

Collective Voice under Decentralized Bargaining: A Comparative Study of Work Reorganization in US and German Call Centres

This article compares the process of and outcomes from work reorganization in US and German call centres, based on four matched case studies in the telecommunications industry. Both German cases adopted high‐involvement employment systems with broad skills and worker discretion, while the US cases relied on a narrow division of labour, tight discipline and individual incentives. These outcomes are explained by differences in institutional supports for collective voice. Works councils in the German companies used their stronger participation rights to limit monitoring and encourage upskilling at a time when US managers were rationalizing similar jobs. Findings demonstrate that industrial relations institutions can have a substantial influence on employment systems in work settings characterized by decentralized bargaining and strong cost pressures.     

Uneven Development,Uneven Response: The Relentless Search for Meaningful Regulation of GVCs

The regulation of employment in global value chains (GVCs) is a story of the interaction of corporation and state in transnational space, where uneven international development has allowed the commodification and exploitation of international labour. Global standards are well articulated by bodies such as the International Labour Organization (ILO) and UN. We know what ‘decent work’ should look like as well as what all workers should enjoy as basic employment and human rights. Yet, internationally, the different mechanisms of private and public regulation fail at the point of implementation and across the world we see no fundamental shift in the condition of labour in terms of its capacity for social or economic upgrading. This article examines the regulatory mechanisms, and outcomes of regulation, of industrial relations in GVCs. It commends a future research agenda to illuminate the interaction between different sources of standards and rules and the complexities of intersecting private and public regulation, in the pursuit of enforceable, meaningful regulation of work and employment in international supply chains.     

Remaking the World of Chinese Labour: A 30‐Year Retrospective

Over the past 30 years, labour relations, and, indeed, the entirety of working‐class politics in China, have been dramatically altered by economic reforms. In this review, we focus on the two key processes of commodification and casualization and their implications for workers. On the one hand, these processes have resulted in the destruction of the old social contract and the emergence of marketized employment relations. This has implied a loss of the job security and generous benefits enjoyed by workers in the planned economy. On the other hand, commodification and casualization have produced significant but localized resistance from the Chinese working class. Up until now, the activities of labour non‐governmental organizations and of the official trade unions have contributed to the state's effort of individualizing and institutionalizing labour conflict resolution through labour law and arbitration mechanisms. Finally, we provide a brief discussion of the impact of 2008's Labour Contract Law and the outbreak of the economic crisis on labour relations. We conclude that the continual imbalance of power at the point of production presents a real dilemma for the Chinese state as it attempts to shift away from a model of development dependent on exports.     

Design, innovation and corporate integration

Functional integration is a new trend in corporate organization. By changing the balance between functional differentiation and integration, functional integration gives up some supposed economies of scale and benefits from division of labour in order to increase the degree of interaction and task-sharing between diverse functions. The aim is to achieve faster response to threats and opportunities in the persistent turbulent business environment of today. The exact location of the new functional boundaries and inter dependencies differs from industry to industry; in some cases external integration, say with customers or suppliers, may be justifiable. Advantage can be taken from new forms of organization such as flatter hierarchies, the building of interfunctional teams, and the adoption of new design and manufacturing control technologies.
The paper gives examples of functional integration and discusses implications and problems generated by its adoption. Some of the implications may eventually induce radical rethinks on a whole range of presuppositions about corporate structure, relationships between the firm and its suppliers and customers, the role of management, industrial relations and the socio-cultural impact of increasing reliance on automated information systems.     

Neo‐bureaucratic organisational forms,technology, control and contingent work: the case of UK TV

A feature in contemporary labour markets has been the growth of non‐standard work. This has to be set within a context of evolving new organisational forms and the ways that large organisations control these forms. Based on a qualitative study of freelance work in television, we have witnessed considerable vertical‐disintegration of the industry and a substantial growth of freelance working. Control over the network is maintained by employing former large broadcaster staff, and in turn their own preferred freelancers. This has significant implications for the nature of freelance work. While work is characterised as more insecure, generally the degree varies. This is based, in part, on occupation but also on access to social capital. Freelancers also reported a positive attitude to work, but more negative findings on working hours, work intensification and on related benefits.     

Addressing the Legitimacy Gap in the Israeli Corporatist Revival

Since the mid-1980s, Israel's labour law and industrial relations have transitioned from a Continental corporatist system to an Anglo-American pluralist system. The process has been characterized by greater fragmentation of the labour market and the system of interests' representation. However, in recent years, there have been several episodes of nationwide collective agreements and social pacts. These agreements resonate with a second generation of social corporatist bargaining that has been identified in some European countries. In this article, I question the legitimacy of the new agreements. The legitimacy gap evolves from the use of corporatist instruments against the backdrop of a pluralist system. I discuss the attempts to increase the legitimacy of the corporatist instruments, pointing to their limited success. Future attempts must consider solutions that track the hybrid nature of the industrial relations system and devise institutions that bring together the traditional corporatist social partners and the new pluralist agents. Of particular importance is the need to consider the role of the new associations in civil society that voice the interests of the growing segment of disadvantaged workers in the secondary labour market.     

Invisible work, invisible skills: interactive customer service as articulation work

The concept of emotional labour provides an incomplete account of interactive service work, underplaying its invisible cognitive and non-routine elements. In interactive work, from customer service jobs in the fast food industry to 'knowledge work' and at those levels in between on which we focus here, many jobs involve 'articulation work'—the often unacknowledged management of awkward intersections among the social worlds of people, technology and organisations.