Is this workplace bullying? How ideas about conflict shape conflict management strategies

The adoption of specific conflict management strategies has usually been linked to various factors, such as litigation avoidance, union substitution and the pursuit of strategic benefits. This study advances the hypothesis that actors’ different frames of reference impact how workplace conflicts are interpreted and managed by unions and employers. Drawing on original data from the Brazilian banking sector, this article shows that companies and unions have different interpretations of workplace bullying. Unions understand workplace bullying as an organizational or sectoral problem inherent to labour relations in the banking sector. In contrast, employers see workplace bullying as a problem caused by individual managers. These different understandings of the same type of conflict are shaped by each actor's frame of reference and influence their responses to workplace bullying. With a pluralist or critical frame of reference, unions favour conflict management tools that try to promote structural changes in the sector. With a unitarist frame of reference, employers try to transform individual behaviour or simply remove individual managers from the workplace. Therefore, organizations with a unitarist frame interpret and respond to conflicts in notably different ways from organizations holding a pluralist or critical frame of reference.     

Annual Review Article 1990

This personal annual review examines recent events, particularly in the trade unions but also among employers, in the context of the changed environment of the last decade. It finds that unions have emerged both strengthened and weakened from their experiences, but that they have some reasons for optimism. Employers' policies remain uncertain, mixing change and stability, but perhaps some new patterns towards union recognition are emerging. Neither unions nor employers have been able to match actions to their grander designs. The latest piece of labour legislation — the Employment Act 1990 — has the potential greatly to alter both the particular and the general.     

Interest Arbitrators and Their Decision Behavior

We analyze the salary portions of a multi-state sample of police interest arbitration awards to determine what decision criteria (e.g., pay comparability, ability to pay, inflation) arbitrators' mention most frequently. Using the results, we construct measures of these criteria and assess their influence on awarded salaries. We find that arbitrated salaries are related to several of the measures and also to the employer and union salary offers. The parties' offers are also influenced by our measures, indicating that unions and employers attempt to strategically position their offers before the arbitrator.     

The Foundations of Social Partnership

‘Social partnership’ between capital and labour is a distinctive characteristic of German industrial relations. Based on a survey of 142 German employers’ associations, we investigate differences in their support for partnership with unions. We find that organizational characteristics (e.g. membership density) as well as positive experiences with their union counterparts explain why employers’ associations adhere to the norms of social partnership. Building on an analysis that combines political and organizational institutionalism, we find that the positive evaluation of social partnership held by employers is associated with their positive experiences in more recent interactions with unions in collective bargaining, a more encompassing definition of an association's policy domain and a long‐term history of mutual collaboration.     

Unions and Discriminatory Hiring: Evidence from New Zealand

This study examines the effects of unions on employer compliance with antidiscrimination legislation in New Zealand, using a sample of 227 employers. The results do indicate that unions do reduce discriminatory practices. More specifically, higher levels of unionization do increase the level of employer compliance. However, other union characteristics, such as union size and strike propensity, appeared to have no influence on employer practice.     

Do Unions Benefit from Working in Partnership with Employers? Evidence from Ireland

Advocates and critics of voluntary workplace partnership have presented a series of theoretical arguments as to the potential consequences for unions working under partnership arrangements. A survey of Irish employees’ views is used to assess these competing claims. The study is timely on two counts: first, empirical investigations of the effects of partnership on union influence and members’ commitment to unions are rare; and, second, it is 11 years since employers, unions, and government in Ireland first signed a national framework agreement to promote the diffusion of partnership as a means for the handling of workplace change. The evidence provides support for the arguments as advanced by advocates.     

Managers and union membership

White-collar unions have been growing substantially in the last decade and managerial unionism is forming an important partof the growth. A number of new trade unions designed exclusively for managers and professional workers are expected to have more appeal than traditional unions. The increasing concentration of employment, more favourable attitudes of employers to white-collar unions, changes in labour law, continuing problems with the managementof the economy and the effecton pay differentials and the developmentof defensive managerial unions with a moderate character are seen as the main factors explaining the growth of managerial unionism. By virtue of their avowed moderation and exclusiveness, doubts are expressed about the likely effectiveness of these unions, and as managers and professional workers are joining the unions for instrumental, rather than ideological reasons, lack of results may lead to further developments toward traditional trade unionism.     

Measuring Employment Security in Europe Using Surveys of Employers

Using results from surveys in which employers were questioned about their freedom to shed staff, we develop a measure of employment security in Europe. We seek to identify which institutional factors are correlated with the responses of employers and find that they appear to reflect the strength of legal restrictions and trade unions and the prevalence of atypical employment. Our results are used to compile an index of employment security that has both a temporal and a cross‐country dimension.     

Choices Within Collective Labour Agreements à la Carte in the Netherlands

In recent years European employers, unions and governments have developed initiatives that offer employees the right to exchange certain items within an agreed package of employment conditions. So far, the available evidence on the use of such ‘cafeteria systems’ is largely based on survey data rather than on actual choices. We analyse the actual choices made by the employees of Radboud University Nijmegen in the years 2002–2004. The results cast doubt on the efficiency and the effectiveness of employee choices within collective agreements, contradict the unions’ push for working time reduction and question wage moderation and policies on work–life balance.     

Defending Dock Workers—Globalization and Labor Relations in the World's Ports

Globalization has precipitated a major restructuring of the world's ports and brought in its wake a marked deterioration in dock workers’ terms and conditions of employment. Many trade unions have found it difficult to protect their members’ interests against this international “race to the bottom,” most notably in those countries where dock labor has been historically poorly organized but also where industrial restructuring has been used as a vehicle to de‐unionize the industry. Other unions have been more successful, either by working in concert with private employers and public port authorities or by mobilizing their membership to contest and contain the process of industrial restructuring.     

German Employers’ Inputs to Employee Skills Development

Using organizational level survey data, this article analyzes larger German private employers’ inputs to employee skills development, to test the theory that unions and employers’ associations raise employer incentives for training. Large German employers maintained their overall contribution between 1995 and 1999. Indicative data for 2004 suggest that this has continued, yet neither membership of employers’ associations nor high union densities influenced it.     

Peak Union Campaigning: Fighting for Rights at Work in Australia

Many peak unions are in crisis, their traditional reliance on economic or political exchange with employers and the state undermined through falling union membership and the collapse of national bargaining systems. New methods, chiefly as agents of mobilization, and new sources of power, including community organizations, are often advanced as solutions. In Australia, where trade unions faced a fundamental and immediate threat from a national government after an election in 2004, the ‘Your Rights at Work’ campaign signalled a shift in peak union strategy. Although this campaign unseated the government in 2007, its legacy is unclear: reviving the power of peak unions and conceptualizing the means to do so remain difficult.     

The Economics of Unions and Collective Bargaining

This paper reviews recent research on the economics of unions and collective bargaining, emphasizing the implications for human resource management. Research findings on the impact of unions, strategic union avoidance behavior by management, strategic use of labor law by unions and employers, and conflict and conflict resolution in labor relations are discussed. The paper highlights unexploited connections between research on unioun impact and research on strategic behavior.     

Public Opinion, Trade Unions and Mrs Thatcher

This article builds upon the explanation of the rise in trade union popularity developed by P. K. Edwards and G. S. Bain in a previous volume of this journal. The Gallup Opinion Poll data indicate that, while the public have consistently thought unions to be a good thing, they have equally consistently opposed any political activity by unions and the unions' use of 'unsavoury' tactics. These are exactly the activities which the Thatcher trade union legislation has restricted. As such, it is suggested that the rise in popularity of unions in the second and third terms of the Thatcher government reflect, in part, the fact that the public thinks they have now got the type of unions they always wanted: unions with a constrained ability to bargain collectively with employers.     

The Political Economy of Occupational Family Policies: Comparing Workplaces in Britain and Germany

With a shift in the political debate to more market‐driven social policy approaches during the past decade, politicians in a number of European countries have argued that employers should take on greater responsibilities in the provision of social policy. But why should employers get involved? After reviewing the relevant literature on firm‐level social policy, we analyse the conditions and causal pathways that lead to their provision. Our findings show that (i) the skill structure and level of the workforce are important conditions for firm‐level engagement; (ii) employers have usually been the ‘protagonists’; (iii) the role of unions has been more limited — in Germany they can largely be characterized as ‘consenters’, whereas in Britain, their impact is negligible; (iv) in accordance with the specific systems of industrial relations, the design in Germany very much follows the concept of social partnership; in Britain the design is usually based on unilateral management decisions; and (v) based on these conditions and causal pathways, ‘enclave social policy’ is the likely result of the expansionary policy development, although in Germany, these policies have the potential of becoming an element of ‘industrial citizenship’.     

The Union Avoidance Industry in the United States

This paper analyses the development of the union avoidance industry in the United States during the past half‐century. Focusing on one leading example from each group, it examines the activities of the four main actors that constitute that industry: consultants, law firms, industry psychologists and strike management firms. Although these firms have experienced a fall in business as unions have declined in strength and numbers — a development that the union avoidance industry has contributed to — they continue to play an important role in the US system of industrial relations. Over three‐quarters of employers hire consultants when confronted by organizing campaigns, and large union avoidance firms are increasingly seeking export markets for their expertise.     

Two Cheers for Corporatism, One for the Market: Industrial Relations, Wage Moderation and Job Growth in the Netherlands

The success of economic policies in the Netherlands with regard to enhancing job growth and bringing down unemployment has attracted international attention, especially against the background of persistent high unemployment in many continental European countries. The paper considers the role of Dutch industrial relations, and in particular trade unions, in the turnaround from the 'Dutch disease' to the current 'employment miracle'. It is argued that Dutch unions, weakened by the severe jobs and membership crisis of the early 1980s but assured of continued institutional support, have chosen a public-regarding 'jobs before wages' strategy. The two main features are continued wage moderation and negotiated flexibility of working hours, particularly part-time jobs. The paper stresses the importance of co-ordination within the unions as well as between unions and employers, and compares the contents, causes and consequences of the two central accords of 1982 and 1993. Finally, it considers the renewal of Dutch corporatism in an environment of increased market pressure.     

Straight to the Core — Explaining Union Responses to the Casualization of Work: The IG Metall Campaign for Agency Workers

The existing literature provides different accounts on the strategies of unions regarding marginal workers. It has been argued that under increasing labour market segmentation, unions have either to prioritize their core constituencies and to seek compromises with management, or to adopt inclusive strategies towards peripheral workers to counterbalance eroding bargaining power. This article shows that both strategies represent equally viable options to protect the interests of unions' core members. The strategic choice depends on the (perceived) competition between core and peripheral employees related to employers' personnel strategies; this affects the possible alignment of interests between unions' core members, on the one hand, and either management or peripheral employees, on the other. Our historical analysis of union strategies towards agency workers in the German metal sector illustrates this mechanism, and identifies institutional change towards liberalization as the trigger for aggressive segmentation strategies by employers and for inclusive union strategies.     

Inclusion or Dualization? The Political Economy of Employment Relations in Italian and Greek Telecommunications

Recent literature argues that trade unions in restructuring service industries have responded to the challenges of the post‐industrial era by accepting different forms of labour market dualization. This article examines two case studies from Italy and Greece, in which unions adopted divergent responses to intensified market pressures unleashed by the liberalization of national telecommunications markets. In the Italian case, collective bargaining was successfully centralized, resulting in the inclusion of traditional labour market ‘outsiders’. In contrast, bargaining centralization failed in Greek telecommunications, leading to intensified dualization. These different paths of institutional change are explained as resulting from differences in ideological cleavages among unions and distinct legacies in employers’ associations.     

Industrial Relations Climate,Employee Voice and Managerial Attitudes to Unions: An Australian Study

This article examines how employee voice arrangements and managerial attitudes to unions shape employees' perceptions of the industrial relations climate, using data from the 2007 Australian Worker Representation and Participation Survey (AWRPS) of 1,022 employees. Controlling for a range of personal, job and workplace characteristics, regression analyses demonstrate that employees' perceptions of the industrial relations climate are more likely to be favourable if they have access to direct‐only voice arrangements. Where management is perceived by employees to oppose unions (in unionized workplaces), the industrial relations climate is more likely to be reported as poor. These findings have theoretical implications, and significant practical implications for employers, employees, unions and the government.