All in a day's work,at home: teleworkers’ management of micro role transitions and the work–home boundary

Based on boundary theory, this study analysed the cues and rituals home‐based teleworkers use to facilitate transitions between work and home roles. Qualitative findings revealed that teleworkers primarily engage in strategies aimed at segmenting work from home roles, although some utilise cues to integrate work and home. Teleworkers used time, space, technology and communication as cues to aid role transitions and manage the work–home boundary. Overall, teleworkers appeared to grapple with the tension between the desire for flexibility and the need for structure, and use cues and rites of passage in order to facilitate this balance. Female teleworkers were more likely to use segmenting cues relative to male teleworkers. Teleworkers with children living in the home were less likely to integrate work and home roles. Extensive teleworkers used space more frequently than less extensive teleworkers, but otherwise, both groups reported similar use of cues.     

Social support in the workplace between teleworkers,office‐based colleagues and supervisors

This paper draws upon the findings of qualitative interviews carried out with teleworkers, their office‐based colleagues and supervisory staff of a teleworking initiative introduced by a UK public sector local authority to explore workplace social support relationships. Our study found differences between office‐based and permanent teleworking staff in terms of social support. For teleworkers relationships at work are complex, with social support networks being established prior to working at home. By working from home, teleworkers were able to develop greater social support relationships with some colleagues, predominantly other teleworkers, while at the same time allowing them to distance themselves from negative work relationships. Overall, a social disconnection developed between teleworkers and office‐based staff. In contrast social support was more important for office‐based workers, who valued co‐worker relationships with other office‐based staff.     

A Balancing Act: Work–Life Balance and Multiple Stakeholder Outcomes in Hospitals

This article examines the direct and indirect effects of work–life balance (WLB) practices on multiple stakeholder outcomes in hospitals. The authors examine the direct and indirect effects of WLB practices in 173 hospitals in the United Kingdom on organizational, patient care and employee outcomes. The article proposes a model in which the effects of WLB practices on patient care outcomes and financial performance are mediated by employee turnover intentions. The authors provide strong support for the potential vested in WLB practices in the healthcare setting. Results indicate that greater use of WLB practices enhances outcomes for hospitals, their employees and the patients they care for.     

Good to be home? Time‐use and satisfaction levels among home‐based teleworkers

Home‐based teleworking (HbTW) has the potential to provide significant benefits to both employer and employee, but also presents considerable challenges. This paper considers HbTW among UK employees, specifically exploring distinctions in the time‐use of men and women home‐based teleworkers and the impacts of HbTW on employee satisfaction levels, using cross‐section fixed effects panel regression analysis of the British Household Panel Survey. Findings reveal that total time‐use in work activities among men and women home‐based teleworkers is relatively comparable, but the distribution significantly different. For women, housework represents a particular time constraint, reflecting continued presence of the ‘double‐shift’. Homeworkers report greater levels of satisfaction, yet they are more pronounced in respect to paid work than leisure time. Extensive hours of housework reported among women may explain these differences. Nevertheless, home‐based teleworkers report greater levels of satisfaction than other workers, suggesting considerable benefits especially for working mothers.     

Trade Unions and Work‐life Balance: Changing Times in France and the UK?

The mixed empirical findings to date have indicated that some, but not all, unions in industrialized countries are actively involved in campaigning and bargaining around work–life balance (WLB) issues, as part of a modernization agenda linked to feminization and to 'positive flexibility'. This article seeks to identify factors that might encourage or inhibit trade unions from involvement in WLB issues, within a cross-national comparative perspective focusing on two countries (France and the UK) that have contrasting working time regimes and approaches to WLB. It draws on original research carried out in two sectors — insurance and social work — in these two countries. The article links the emergence of union WLB programmes and bargaining agendas to gender-equality concerns within the union and to the gender composition of the sector, as well as to the working time regime, including the mode of action, partnership being a significant corollary of WLB campaigning in the UK. We find support for the modernization thesis in the UK, particularly in the public sector, but within severe constraints defined by employer initiative.     

The neglect of spatial mobility in contemporary studies of work: the case of telework

Whilst many teleworkers are increasingly working beyond home and office, these mobile teleworkers are neglected in the telework literature. This neglect is addressed through reviewing relevant literature, developing a conceptual locational framework that accounts for mobile teleworkers and the presentation of an illustrative example which links to the theme of work–life balance in the telework literature.     

Controlling teleworkers: supervision and flexibility revisited

This article revisits the issue of control and autonomy in telework using interviews with professional, managerial and sales teleworkers in a large Canadian telecommunications company. It finds that the changes in control and autonomy are limited to restructuring of the work schedules and the differences across teleworkers are reproduced.     

Predicting teleworker success: an exploration of personality,motivational, situational,and job characteristics

This study explored personality and motivational traits related to teleworker performance and satisfaction, including sociability, need for achievement and autonomy, diligence and organisation. Situational factors were also compared between teleworkers and non‐teleworkers, such as number of children, job autonomy and job complexity. Implications for research and practice are discussed.     

A systemic approach to interpersonal relationships and activities among French teleworkers

Within a systemic and interactional approach, this study seeks to understand how French teleworkers (re)organise their relationships with others as well as their activities. Lexical analysis of interviews with 24 telecommuters (nomadic, alternating and working at home full‐time) confirms and complements the results in the literature in this field. On one hand, the findings confirmed a decline in the quality of professional relationships due to their being mediated through technology. On the other hand, there was a distinction between the ways in which different types of teleworkers ascribed meaning and adapted their activities and business, family and social relationships.     

招行这3年

中国本土最好的零售银行招商银行距离自己的梦想似乎又近了一步。 3月20日，招商银行行长马蔚华前往香港德辅道中永隆银行总部，去给招商银行集团第一家海外私人财富管理中心剪彩。这里地处寸土寸金的中环，在它不远处，就是汇丰银行和恒生银行在香港的总部大厦，周边更是林立着花旗银行、渣打银行和中国银行等银行的大招牌。     

Remixing work,family and leisure: teleworkers' experiences of everyday life

This paper explores whether and in what ways telework is associated with a reconfiguration or remixing of daily work, family and leisure activities. Semi‐structured interviews were conducted with 51 teleworkers employed in a financial organisation in Canada. For some, telework was a condition of employment, while others negotiated part‐time telework arrangements with managers. Using interpretive thematic analysis techniques, intersections and inter‐relationships between experiences of work, family and leisure were identified. Three main themes emerged, including the need to not only protect, but also containing work time and space; the significance of family and being available for children; and, the relative devaluation of leisure. Although it was anticipated that differences between involuntary and voluntary teleworkers would be evident, gender and family stage were more influential in structuring daily life. The flexibility of telework was valued, but there was little evidence of a reconfiguration of life spheres except for women with children at home.     

Rural telework: case studies from the Australian outback

This paper examines the effects of infrastructure and isolation on rural telework, and the potential of telework for rural communities. It draws on findings from two Australian case studies: a government initiative and a community-initiated training project. Differences between the experiences of rural and urban teleworkers are highlighted.     

The psychological impact of teleworking: stress, emotions and health

The paper examines the psychological impact of teleworking compared to office-based work. Results suggest a negative emotional impact of teleworking, particularly in terms of such emotions as loneliness, irritability, worry and guilt, and that teleworkers experience significantly more mental health symptoms of stress than office-workers and slightly more physical health symptoms.     

Should we do away with teleworking? An examination of whether teleworking can be defined in the new world of work

This empirical paper analyses data gathered from self-employed teleworkers, matching this against teleworking's defining characteristics, which appear in the literature. Our evaluation leads us to question whether the term 'teleworking' has lost much of its value in today's working world. We therefore suggest the new term 'home-anchored worker' as a less complex and more useful replacement.     

Teleworking: benefits and pitfalls as perceived by professionals and managers

This study explores how teleworking is perceived by employees and highlights its possible benefits and pitfalls. Interviews with sixty-two teleworkers in five UK organisations provide a comprehensive view on this mode of work. In particular the study examines teleworking impact on effectiveness, quality of working life, and family life.     

‘Work always wins’: client colonisation,time management and the anxieties of connected freelancers

This article focuses on ‘connected freelancers’ as a category of teleworkers and examines the pressures placed on their work‐home balance by their relationship with clients. Based on diaries, questionnaires and interviews, it reveals that, while connected freelancers do not generally work excessively long hours, they do work irregular hours. This is because ‘work always wins’ in a conflict with domestic commitments, a phenomenon the article dubs ‘client colonisation’. Client colonisation was a source of anxiety for respondents, who found themselves continually thinking about the current and future projects on which their livelihoods depend. The article illustrates the porous ways in which they interleave work with non‐work activities and contrasts traditional ‘monochronic’ forms of work with emerging ‘polychronic’ forms, which erode work‐home boundaries. It concludes that a new model of work—one in which individual patterns of control over work‐home balance are paramount—already coexists alongside traditional models but is still insufficiently socially understood and accepted.     

Visible moves and invisible bodies: the case of teleworking in an Italian call centre

Popular images of teleworkers' autonomy, such as 'the electronic cottage', give unrealistic pictures of the control exercised over teleworkers, particularly when these are call centre operators and highly integrated information and communication technology systems facilitate pervasive forms of control. However, this study of Italian home-located call centre operators demonstrates that extensive and multifaceted monitoring practices cannot 'solve' the controversial issue of control.     

A double‐edged sword?: a critical evaluation of the mobile phone in creating work–life balance

This article provides a critical review of the literature on the impact of mobile telephony on work–life balance (WLB). In particular, it focuses on their theoretical frameworks, the nature of the research questions, the methodological choices adopted and the research findings of empirical articles published internationally between 1998 and 2014. This research field is at the crossroads of two theoretical and empirical traditions, and can be characterised by diversity in terms of conceptualisation and operationalisation of measures, which burdens comparisons between findings. Four problems arise with the literature: (1) the consistency and transparency of the theoretical bases they employ; (2) a tendency to technological determinism and to diminish the impact of human choices; (3) difficulty with handling the complexity of factors; and (4) issues with finding sampling strategies that do not restrict the ability to generalise and/or result in omission of specific populations.     

Telework paradoxes and practices: the importance of the nature of work

Research on telework often focuses on the outcomes of telework, investigating if telework is ultimately a ‘good’ or a ‘bad’ thing for teleworkers and their organisations. However, findings across telework research studies are often inconclusive, requiring deeper engagement with potential explanations for contradictory and paradoxical results. This study uses virtual ethnography (netnography) to investigate naturally occurring data. By analysing online debates related to Yahoo!'s decision to ban telework for its employees, this study surfaces aspects currently overlooked by telework research. These findings suggest that the diversity of the nature of work undertaken by knowledge workers and perceived differences in the suitability of different tasks for telework are of critical importance for understanding telework from a practice perspective. However, deeper engagement with the different kinds of work activities of knowledge workers is currently missing in the telework research literature. This study therefore contributes to better understanding of telework and paradoxical findings in telework research.     

我国“一带一路”基础设施投资效率对经济增长方式转变的空间效应分析

基础设施投资效率是有效实施供给侧改革以及顺利进行“一带一路”战略工作的根基，是经济增长方式转型升级中重点关注和解决的问题。本文基于2003～2014年的面板数据，借助DEA方法和空间杜宾模型，对比分析全国与“一带一路”国内段沿线地区硬软性基础设施投资效率及其对转变经济增长方式的本地效应与空间溢出效应。研究结果表明：“一带”的硬性基础设施投资，“一路”的软性基础设施投资呈现较高的技术效率水平；区域经济增长方式转变呈鲜明的空间依赖性；与全国比较，硬软性基础设施投资效率对“一带一路”的经济增长方式转变具有显著的促进作用。硬性基础设施投资效率对“一带”沿线的效应较大，尤其是对西北地区产生的本地和溢出效应最大；软性基础设施投资效率最明显促进“一路”沿线的集约化水平及带来显著的积极外溢效应。