情境因素对网络社群中消费者生成内容行为的影响研究——以IT产品消费为例

Web2.0技术的发展,使得消费者可通过在线网络或社区自由地生成内容,但少有研究关注情境因素对消费者生成内容行为的影响。本文通过从现有网络消费者社群中收集数据,采用客观度量的方式,研究了情境因素对消费者生成内容行为的影响。结果表明,消费者生成内容行为受到激励、标识、地位、知识和声望的影响。更具体地说,与无激励相比,消费者在有激励的条件下,对其他消费者的问题响应更加及时,响应的平均速度也更快,生成内容所含信息量更多;网络社群团队成员标识和级别地位都对消费者生成内容的频率及信息量产生正向影响;网络社群消费者的级别地位正向影响其生成内容领域的发展,并进而影响其生成内容频率的变化;网络社群消费者向其声望领域生成内容更加及时,且生成内容所含信息量更大。     

网络互助社群中消费者内容选择的影响因素研究——以IT产品消费为例

Web 2.0技术的发展使得消费者可以通过在线网络或社区进行内容交流,从而促进了网络消费者互助社群的发展。本文通过从现有网络互助社群中收集数据,采用客观度量的方式,对消费者内容选择的影响因素进行了实证研究。结果表明,生成内容所含信息量越大,内容生成越及时,内容越具体验性,则被消费者选择的可能性越大;内容提供者生成内容的有效性越高,其所生成内容被消费者选择的可能性就越大,但内容提供者的专业级别对消费者的选择行为影响不明显;内容提供者所受的恶意处罚越少,其所生成的内容被消费者选择的可能性越大,但内容提供者是否被吸纳为团队成员,对消费者的选择行为并无明显影响;消费者的目标导向对其内容选择行为产生明显影响。     

网购产品信息线索对消费者选择的影响分析

文章通过建立实证模型分析了电子商务环境下产品线索与消费者选择的相关性。 结果表明:商品价格和物流费用对消费者态度产生负向影响,商品销售量和物流正面评价对消费者态度产生正向影响;消费者态度对消费者选择起到中介作用,同时消费者态度对消费者选择产生正向影响;随着消费者对产品涉入度的提高,消费者选择会受到产品价格、产品品牌和产品销量的影响也就越大;消费者对产品的涉入度较低时,消费者选择更容易受到物流费用和物流评价的影响。     

基于信任的移动社交电子商务购买意愿影响因素

近年来,越来越多的个体、商家加入移动社交网络平台开展电子商务活动,对网络零售产生了重要影响。但由于缺乏监管和行业规范的引导,消费者感知风险存在,影响消费者交易行为,且理论研究较少,也不能为此类电子商务模式的发展提供理论指导。信任是电子商务活动的基础,信任对消费者购买意愿产生直接影响,平台可用性、消费者内在特征和行为以及商家会直接或间接影响非移动社交电子商务模式消费者的购买意愿。而在移动社交电子商务中,由于其模式的独特性,以往影响消费者信任的因素已难以有效反映移动社交电子商务消费者的购买意愿。此外,商家通过社群与若干消费者建立不同程度的连接,需要研究连接中强弱关系对消费者购买意愿的影响程度。因此,基于移动社交电子商务的特点假设影响消费者信任和购买意愿的因素,即除系统质量、信息质量、产品质量、服务质量四个影响非移动社交电子商务消费者信任的因素外,还包括社群关系和网购认知这两个影响移动社交电子商务消费者信任的新因素,接下来假设上述因素对消费者感知信任和感知风险两个中介变量存在影响,并进一步影响消费者购买意愿,继而再通过构建结构方程模型进行实证分析。实证结果显示,系统质量、信息质量、产品质量、服务质量均不同程度正向影响消费者感知信任,负向影响感知风险,而社群强弱关系对购买意愿的影响与弱关系理论结论相反,网购认知对增强消费者感知信任作用明显,消除消费者感知风险是增强消费者信任的重要途径。     

网络匿名性对在线年轻消费者绿色购买意愿的影响:一个有调节的中介模型

本文基于SOR理论,以绿色真实性为中介变量,调节定向为调节变量,构建了网络匿名性对在线年轻消费者绿色购买意愿影响的概念模型,并通过247份有效样本数据对相关假设进行检验。结果表明:网络匿名性对在线年轻消费者绿色购买意愿有显著正向影响;绿色真实性在网络匿名性和绿色购买意愿间有部分中介作用;促进定向正向调节绿色真实性的中介作用,而防御定向负向调节绿色真实性的中介作用。     

基于顾客心理契约的服务保证与消费者行为意向关系研究

本文采用结构方程构建了服务保证之基于消费者心理契约的中介模型,对C2C环境下服务保证、消费者心理契约和行为意向间关系进行实证研究。结果表明:条件限制性和承诺适度性对消费者交易心理契约有显著的正向影响,条件限制性与利用便捷性对关系心理契约有显著的正向影响,承诺适度性对关系心理契约有显著的负向影响;条件限制性只能通过心理契约影响行为意向,承诺适度性只能通过交易心理契约影响交易型行为意向,但承诺适度性和利用便捷性不仅能通过关系心理契约间接影响关系型行为意向,而且能直接影响关系型行为意向。     

虚拟品牌社群中社会人际互动和类社会互动对品牌关系质量的影响研究

随着Web 2.0时代的到来,各种社交应用得到迅速的推广应用,并创造了巨大的商业价值.本文以关系社会资本为中介变量,探索虚拟品牌社区中个体层面的社会互动在改善品牌关系质量中的作用及其机理.实证研究发现:在虚拟品牌社群中,消费者之间的社会人际互动及消费者与品牌间的类社会互动显著正向影响品牌关系质量和消费者的关系社会资本;消费者的关系社会资本显著正向影响品牌关系质量;消费者的关系社会资本在社会人际互动及类社会互动对品牌关系质量的影响中起部分中介作用.研究结果对企业利用互联网进行社群营销具有一定的理论意义和实践指导意义.     

用户生成内容使用与满足对品牌态度的影响研究——以音视频类用户生成内容为例

以媒体使用与满足理论和信息加工理论为研究基础,采集网络中的客观数据,通过内容分析法量化数据,利用多元线性回归和阶层回归验证理论模型。研究发现:音视频类用户生成内容的内部特征正向影响消费者对内容的使用和满足;音视频类用户生成内容的创作者声誉外部特征正向影响消费者对内容的使用与满足,而内容的推荐性未对消费者选择产生作用;音视频内容的使用与满足则直接影响消费者品牌态度的形成;内容的使用与满足在音视频类用户生成内容与消费者品牌态度之间起中介作用。     

在线品牌社群对消费者溢价购买意愿的影响研究

本文以在线品牌社群为研究对象,通过探讨在线品牌社群的价值维度与品牌认同,证实在线品牌社群对消费者溢价购买意愿的影响。对496个有效样本的实证分析发现,在线品牌社群的信息价值、财务价值和形象价值能有效提高消费者的品牌认同,品牌认同对溢价购买意愿有正向影响。通过进一步考察品牌认同的中介效应,证实在线品牌社群价值对溢价购买意愿的影响是通过品牌认同产生作用。     

外部线索对消费者绿色品牌购买意愿影响研究：认知风格的调节作用

文章基于S-O-R模型,以自我一致性为中介变量,认知风格为调节变量,构建了外部线索对消费者绿色品牌购买意愿影响的概念模型,并利用550个消费者样本数据对相关假设进行检验。研究结果表明：外部线索对自我一致性有正向影响,创新型认知风格在其中具有正向调节作用;自我一致性对消费者绿色品牌购买意愿有正向影响,并在外部线索对消费者绿色品牌购买意愿的影响中有中介作用;创新型认知风格负向调节了理想自我一致性在外部线索和消费者绿色品牌购买意愿之间的中介作用。     

Investigating the effect of customer-generated content on performance in online platform-based experience goods market

As COVID-19 persists, a new normal has emerged in our lives and consumption patterns. The rapid rise in demand for online consumption without physical contact is a prime example of this shift. Online platform-based markets have evolved into retail channels, allowing consumers to purchase both search goods and experience goods without contact. The platform provides an environment where customers can encounter a diverse range of customer-generated content (CGC) and gain insights into the purchasing experiences of others. However, despite the growing trading volume and diversification of products traded, relatively few studies exist on purchasing tangible experience goods in the online platform-based market. Therefore, this study investigates the impact of CGC (i.e., content and valence) on the market performance of experience goods, such as sales and sales rank in the platform-based market. We first examine the customer experience-related content in CGC in this market and then investigate the effect of CGC on market performance, such as sales and search ranks. We use crawled data from a platform that sells and rents artwork for empirical analysis. LDA topic modeling findings reveal that CGC has three primary topics (i.e., basic, artist, and style). The regression analysis results show that only style-related content improves performance, whereas basic-related content negatively affects search ranks. The valence of CGC does not significantly impact either performance measure. Additionally, we consider the role of rental services in this market and find that rental volume and search rank have an inverted U-shaped relationship. This study has important implications because it proposes a research framework and empirical model for examining the impact of CGC on performance in the online platform-based market for experience goods. It also has important managerial implications for platforms and sellers looking to enhance their market performance by monitoring CGC.     

The role of customer online brand experience in customers' intention to forward online company-generated content: The case of the Islamic online banking sector in Palestine

The purpose of this study is twofold: Firstly, to assess the impact of customer online brand experience (COBE) with online banking on customer's intention to forward online company-generated content (CGC). Secondly, to explore the role of online brand community engagement (OBCE) and the perceived trust of brand community page (BCP) as mediating variables between COBE and the intention to forward online CGC. This research conducted an online survey among various Islamic bank customers in Palestine who were members of online brand communities (fan pages) on Facebook. 375 valid responses were collected and results revealed that COBE exerts a dual influence on intention to forward CGC. This study is a pioneering empirical research on the role of OBCE in customers' intention to forward online CGC within the fast-growing Islamic banking industry. This study contributes to fill this research gap by assessing the effect of COBE on OBCE and intention to forward online CGC within the context of the Islamic online banking sector in Palestine. In this sense, this study is a first-of-its-kind research on the role of experience on customer engagement with regard to online brand communities of Islamic banks.     

打开领导有效性的黑箱:领导行为和领导下属关系研究

This study is an integration of the leader-focused perspective and leader-follower exchange perspective, attempting to understand the relationship between leadership styles, leader-member relationship, and their joint impact on followers’ effectiveness, satisfaction, extra effort and organizational commitment. 615 respondents from five big pharmaceutical companies in China participated in this study. Results show that: (1) transformational leadership has positive influence on followers’ effectiveness, satisfaction, extra effort and organizational commitment; contingent reward has positive influence on effectiveness; management-by-exception leadership has negative influence on satisfaction; laissez-faire leadership has negative influence on effectiveness and satisfaction. (2) Leader-member exchange partially mediates the relationship between transformational, contingent reward, management-by-exception, laissez-faire leaderships and followers’ effectiveness, extra effort, satisfaction and organizational commitment. Translated and revised from Guanli shijie 맜理世界(Management World), 2006, (9): 87–93     

虚拟社区、在线口碑与消费者行为

随着电子商务的发展,虚拟社区成为消费者分享个体购物经验、消费体验和沟通信息的重要场所,消费者在购物时也将虚拟社区中的口碑信息作为重要参考依据。本文在对国内外相关文献的研究基础上,构建出在线口碑对消费者行为的影响因素模型,并运用因子分析法对假设的模型进行了修正,发现口碑信息源因素、口碑信息传播方向因素、社区成员自身因素、社区成员互动因素和产品因素,在网络口碑对虚拟社区成员消费行为的影响过程中起了很大作用;企业若要利用好口碑信息就应提供充足的口碑信息,增加信息的可信度,提高在线口碑作为反馈机制的效益,提高在线口碑的间接收益,并掌握处理负面口碑的应急之策。     

顾客参与风格对企业品牌资产的影响机制——基于关系联结的视角

随着移动互联技术与虚拟经济的高速发展,虚拟品牌社区成为消费者参与企业活动,与企业沟通的重要窗口,并在品牌营销中发挥着日益重要的作用,成为企业与消费者建立持久、和谐关系联结的重要工具以及企业品牌资产提升的重要载体和手段。依据风格特征视角,虚拟品牌社区中的顾客参与可以划分为任务型参与、社交型参与和贡献型参与,三种风格的顾客参与是企业品牌资产形成和提升的重要前置因素,并通过关系联结的中介机制影响企业品牌资产。顾客任务型参与、社交型参与和贡献型参与能够正向影响企业的品牌知名度、顾客感知质量和顾客忠诚度;关系联结在顾客参与风格和企业品牌资产的关系中起中介作用,在顾客任务型参与和品牌资产的关系中起完全中介作用,在顾客社交型参与/贡献型参与和品牌资产的关系中起部分中介作用;社区意识在不同顾客参与风格和关系联结关系中发挥的调节作用不同,正向调节顾客任务型/社交型参与对财务联结的正向影响,正向调节顾客社交型/贡献型参与对社会联结的正向影响;竞争强度负向调节关系联结对品牌资产的影响作用,即当行业竞争强度提高时,关系联结对品牌资产的正向影响受到削弱。因此,企业应通过虚拟品牌社区平台,积极引导、掌控和规范不同风格顾客参与,拓展企业价值提升的组织外途径。     

Investigating the direct and indirect effects of corporate hypocrisy and perceived corporate reputation on consumers’ attitudes toward the company

Consumers are placing increasing importance on the social responsibility of firms when making purchase decisions. Nonetheless, corporate irresponsibility has become more prevalent in the corporate world. Through corporate social responsibility (CSR), companies can showcase their virtues and appear as good citizens while ignoring many internal standards. Hence, the primary purpose of this study was to explore the impact of corporate hypocrisy on CSR belief, corporate reputation, and consumers’ attitudes toward a company that may have a bad reputation. Second, we investigated the mediating effect of CSR belief and perceived corporate reputation on the relationships between corporate hypocrisy and consumers’ attitudes toward the company. We asked a sample of respondents in Australia (n =518) to respond to a real CSR campaign launched by a beer company. The results showed that CSR belief mediates the relationship between corporate hypocrisy and consumers’ attitudes toward the company. The results indicated a perception that companies may use CSR to try to shift the blame from producers to users. The results of this study provide guidelines for managers, social marketers, and public policy makers on how to create and evaluate companies’ CSR campaigns. The results of this study contribute to the debate on how consumers respond to various CSR campaigns as well as the intended or unintended consequences of CSR in directing consumers’ attention away from the negative impacts businesses have on society.     

农产品价值链中市场信息不对称性问题探讨

中国农产品市场信息不对称是造成农业资源配置低效率,农产品生产波动性大,农民经济利益和消费者利益难以维护的主要原因之一,同时也导致农产品价值链上各主体难以形成利益共生体,使整个产业缺乏市场竞争力。农产品市场信息不对称的主要表现在农产品生产者与消费者之间、与政府之间、与其价值链上利益相关者之间的信息不对称,国内农产品市场与国际农产品市场的信息不对称。     

Potential Secondary Effects of Regulating Children's Television Advertising

The Federal Communications Commission and the National Association of Broadcasters are currently formulating rules and regulations to limit the amount of TV advertising directed at children. What has not been considered are potential secondary effects of these proposed rules and regulations.

The apparent basis of this action is great faith in the power and effectiveness of consumerist legislation. Even if the law is effective in accomplishing its primary objectives, it may produce negative consequences for many consumers and negative reactions within the business community.     

共享经济下消费者信任的形成机理及影响机制

在对336份调研问卷实证分析基础上,从在线信任理论、制度信任理论及社会渗透理论出发,对我国共享经济下消费者信任的前因和后果及其作用机制进行研究,认为制度机制有效性感知是能代表审核与认证机制有效性感知、隐私保证机制有效性感知和安全保障机制有效性感知的形成性二阶变量,对消费者信任有显著正向影响;与供方互动有效性感知对消费者信任的正向影响不显著,与其他消费者互动有效性感知对消费者信任的正向影响显著;消费者信任对持续共享意愿有显著正向影响,并对感知风险有显著负向影响;制度机制有效性和社会互动有效性对消费者信任的影响存在显著的性别差异,即性别对这两条路径具有调节效应。因此,共享经济平台企业应建立健全管理制度,构建安全、信赖、可靠的在线交易环境,提高消费者的信任和信心,以实现共享平台的可持续发展;共享平台应优化平台网站界面,充分利用社交媒体和社交网络,构建线上和线下平台共享社区,释放共享平台在基层民主治理创新方面的活力;政府主管部门应牢牢把握消费者安全至上的发展理念,加强与平台企业之间的数据共享,建立和完善共享平台与政府部门联动的应急处置机制和风险防范化解机制,形成多元主体协同治理新格局;基于消费数据,共享平台应对市场进行有效细分,制定有针对性的差异化运营策略和营销策略,最大化满足消费者个性需求。