Patient experience in the digital age: An investigation into the effect of generational cohorts

This research examines how patient experience is affected by various generational cohorts’ perceived ease of use and usefulness of healthcare patient portals and how this experience, in turn, shapes cohort technology use. Results suggest that digital technology needs to be designed and implemented with cohorts in mind. This study complements research in digital technology and customer experience by highlighting the relevance of generational cohort differences, that is whether they adopted digital technology (i.e., Generation X) or always had digital technology, (i.e., Millennials) on a patient’s experience.     

Appraisal of women's work

Women's work in the developing country of India contributes to sectoral production in the national economy and household production in the family economy. A conceptual framework based on systems exchange assumption classifies women's work as formal sector, informal sector, household production and home production activities. Various economic evaluation methods related to unpaid household work can be applied to appraise the value of women's work. Farm women of Haryana have a 13-hour workday in farm, dairy and home sectors. The estimated monetary value of the 13-hour workday is Rs. 15–55.     

Women's Responses to Sex in Advertising

Abstract

Advertising researchers have neglected to analyze women's reactions to sexual appeals, and researchers are just beginning to recognize the utility of personality variables as predictors of responses to sex in advertising. This study addresses both areas by testing women's reactions to a sexual commercial, and examining the relationship between women's sexual schemas with their responses. Sexual schemas are people's cognitive views of themselves that predict approach/avoidance to sexual behavior and sexual information. Overall, women who have more positive sexual self-schemas (sex positive) were found to have more positive attitudes-toward-the-ad and brand interest for the sexual ad. Purchase intention, however, was not affected. The findings and their implications are discussed.     

Logistics Information System Evaluation: Assessing External Technology Integration and Supporting Organizational Learning

Firms often outsource the development and acquisition of logistics information systems (LIS) needed to improve logistics processes. Managers tasked with such outsourcing decisions often struggle to understand and balance the external technology's impact on existing logistics processes, individual stakeholders, firm strategies, and the financial and operational performance of the firm. Unfortunately, research is limited on (1) methods for evaluating the performance capabilities of systems from external sources prior to full implementation, and (2) the impact of external technology integration (ETI) on organizational behavior and learning related to a firm's logistics processes. Through the lens of organizational learning (OL) theory, this research uses a case study approach to examine the transportation division of a major U.S.‐based fuel retailer to gain insights on the management control of ETI efforts. The study builds theory to fill important literature gaps then develops a conceptual framework and supporting propositions to inform future research on logistics ETI. The findings highlight important OL implications for firms involved in ETI efforts and also provide a practically relevant management control tool that can be used by logistics practitioners.     

Meanings of the home in popular song lyrics: A feminist critique examining rock and country music

The paper examines the meanings of home as portrayed in the lyrics of popular country and rock songs. These two genres were selected because they loosely represent two American subcultural traditions. The home was chosen because of the central role that it plays in most people's lives and because it is commonly mentioned in the lyrics of popular songs. Because the main role of women in American society is integrally associated with their position and activities in the home, it is hard to separate the two. The authors use an interpretive approach and a feminist perspective to analyze the treatment of women's roles in the home in popular music lyrics. They conclude that, while some representations of women are being questioned by both the performers and the lyric writers, the popular music industry, with its many gatekeepers, continues to promote predominantly stereotypical and traditional images of women.     

It Don't Come Easy: Overcoming Obstacles to Technology Use Within a Resistant Consumer Group

To identify ways in which resistance can be overcome and technology's potential realized, we study acceptance and use of a specific technology, the Internet, by a specific resistant group, older consumers. Using interviews and a survey of consumers who are over 65 years old, we discover that curiosity and proactive coping drive technology optimism, which then predicts adoption and heavier usage. Motivated seniors with technology discomfort get help to adopt and continued assistance to learn usage repertoires. Surprisingly, technology discomfort is positively rather than negatively related to usage enthusiasm. Implications are drawn for consumer groups resistant to technology.     

Female consumers as agents of change for transforming the environmental sustainability landscape

Faith in others (FIO; governments and businesses) can be seen as society's predisposition to handle environmental problems. The article examines whether women, who undertake a large majority of household purchases, can influence change in consumption practices so as to contribute to sustainability initiatives. Understanding women's character in this manner is informative, it helps us to consider how a women's role as a household purchasing agent is an important nexus to environmental sustainability. The study found that FIO has an influence on women's purchasing decisions. The study provides additional support to strengthen women's role in environmental matters. Not all women were found to be sustainability‐minded. In the challenges faced by women with respect to their influence, evidence from this research suggests that if women have more faith in governments and businesses it would make them more eco‐savvy to act as agents of change for transforming the environmental sustainability landscape.     

Barriers to ascension to senior management positions in retailing

Using a case study of retailing, this paper examines the continued under-representation of women in senior management positions. Via a questionnaire survey, it reveals that those factors retail managers (men and women) themselves attribute to the disproportionate number of women in senior positions. The findings revealed that the main factors were associated with women's ‘other’ role: the family. Thus, lack of child care facilities and high family commitments were regarded as especially problematic and the organisation of retailing with its long anti-social hours and lack of flexi-time at managerial levels contributed to these problems. Other factors were also regarded as important including company cultures that uphold patriarchal social systems. The paper demonstrates how women's primary position in the home and domestic domain and men's primary position in the economic domain have shaped the way retail organisations are organised and the roles that men and women are traditionally expected to adopt within them.     

Women's Magazines: Construction of Identities and Cultural Consumption in Hong Kong

Consumption is an integral part of contemporary capitalistic society. By means of a textual analysis of letters to the editor of a women's magazine in Hong Kong, as well as in-depth interviews with readers and editors, this paper examines how women's cultural consumption creates, constructs and circulates women's identities. Results reveal that the processes of identification can be constructed on three equivalent consumption levels. Firstly, women readers identify certain "imaginary communities" through reading the magazine, and by modeling the behaviors and styles of the communities they feel they are sustaining their relationship with them. Secondly, women identify with an idealized community-constructed beauty and seek to consume products which collectively suggests this idealized beauty for them. Thirdly, women regard the "communities" as providing shelter for rapport and comfort from the emotional and relational problems of real life. In sum, structured identification-consumption has shaped working class women into an identity, which conforms to society's dominant capitalist logic. Despite these findings, however, there are always a few women who attempt to seek alternative lifestyles.     

Romanticism,Introspection and Consumption: A Response to Professor Holbrook

This paper is concerned to challenge representational discourses which profess to identify the existence of a distinct and objectively identifiable “women's market” for financial services. Aided by an array of postmodern deconstructive techniques this paper reveals the discourse of a “women's market” as productive of, as well as constituted by, a particular form of modern society, one dominated by mass consumption to individualised subjects desperate for a sense of collective meaning and identity both as distinctive and embedded in a recognisable culture.     

Privacy threats with retail technologies: A consumer perspective

This paper focuses on new retail technologies that acquire information from consumers, advancing that such devices represent privacy management concerns. Specifically, we propose that privacy perceptions in a retail environment are driven by retailer- and technology-related factors as well as consumers' personality traits. By running a moderated serial mediation analysis, we address the technologies' fairness and hedonism as antecedents of consumer privacy perceptions, technology acceptance and perceived value, and account for consumers' trust in the retailer. We find that privacy perceptions are directly affected by distributive fairness, while the technology's hedonism affects acceptance. Further, the effects extend to patronage intention and word-of-mouth.     

How consumption values and perceived brand authenticity inspire fashion masstige purchase? An investigation

Rising income and the aspirations of the middle-class have resulted in the emergence of a new category of luxury brands popularly known as “masstige brands”. Researchers have attempted to establish masstige branding and masstige marketing as a differentiated research domain from luxury marketing. As an attempt to this end, the current study, which is confined to women's fashion clothing brands, investigates whether various luxury consumption values are equally applicable in inspiring masstige purchase. In addition, this study investigates whether dimensions of perceived authenticity of a masstige brand moderate the association between various consumption values and masstige purchase intention. By employing an online survey, 462 useable responses were collected from middle-income female consumers in India and analysed using PLS-SEM and multi-group analysis. The findings show that functional, experiential and symbolic consumption values inspire masstige fashion purchase but the zero-moment-of-truth consumption value does not. Quality and sincerity (but not heritage) dimensions of perceived brand authenticity enhance the consumption value perceptions leading to masstige purchase. This study is the first of its kind to examine the applicability of various luxury consumption values in masstige consumption besides testing the moderating effect of perceived brand authenticity.     

Marital happiness: implications for dual career couples

Two marital myths, a woman's place is in the home and the husband is the primary wage earner or provider, were investigated in relation to marital happiness. No significant relationships were found between the variables indicating that changing lifestyles and the employment of females outside the home may be resulting in a greater equality between spouses and that women's employment does not affect marital happiness, even though job responsibilities and pressure may at times create conflict between dual career couples.     

Think international manager,think male: Why are women not selected for international management assignments?

Studies of women in international management originating primarily from North America consistently highlight the lack of women in such positions. This trend continues despite the need for growing numbers of expatriates. Explanations for this phenomenon have centered on women's personal characteristics, home/family circumstances, organizational support, and host country nationals' attitudes. This study examines the status of women in international management from a United Kingdom (UK) perspective. A key finding arising from the study is the critical influence of selection systems for international assignments where the predominant use of closed, informal selection processes for international assignments was seen to create unintended gender bias in recruitment. © 2002 Wiley Periodicals, Inc.     

Women's self-employment: An act of institutional (dis)integration? A multilevel,cross-country study

In this paper we investigate the extent to which gender equality disintegrates women's self-employment choice (compared to that for men) and whether this is contingent upon a country's development stage and industries. We rely on symbolic interactionism to argue that employment choices emerge from an interactive conversation between individual and social institutional processes. Using data from 61 countries, we find that overall gender equality is associated with the gender gap in men's and women's self-employment choices and that this association depends upon the country's development stage and industries. Contributions are made to women's entrepreneurship and institutional theory.     

Women in Management in Thailand: Advancement and Prospects

Thailand has experienced rapid economic growth over the past two decades. Economic expansion has contributed to an increase in demand for managers and professionals. Changes in legislation to promote gender equality in employment and educational opportunities for women have been implemented. These changes have contributed to Thai women's improved status. The aim of the paper is to assess this progress of women in management in Thailand. There is some evidence suggesting that social class, in addition to education, may play an important role in explaining Thai women's advancement to managerial positions. The contribution examines the changes in legislation and the influence of cultural values, education, and gender on women's access to managerial positions. It identifies the barriers to women's progress and pays attention to social class as another key determinant of women's advancement in management.     

The servicescape: The social dimensions of place

Abstract

Place should not be viewed solely as a physical space that people inhabit or, within a servicescape context, patronise because the experiences consumers have in place are very much shaped by its occupants. Marketing literature, though, has tended to focus on the physicality of place, or the stimulus–response aspects of place, whereas in other disciplines such as geography, place has been viewed in terms of its temporal, spatial, natural, and social dimensions. The purpose of this study was to gain a greater understanding of how women's non-commercial relationships shaped their patronage decisions. Since this study was interested in why consumers make repeat retail visits, qualitative methods were used. As the findings revealed, one's need for social connectedness and desire to feel like an insider were sometimes more important than the products available and/or the servicescape's attributes.     

Breaking the Glass Ceiling in Nigeria: A Review of Women's Entrepreneurship

The relevance of the age-long conundrum known as the glass ceiling has become ever more questionable for a number of compelling reasons. First, its root in the invisible barriers (push factors) facing women's career progression prospects in the corporate world is ever-changing at a rapid pace across every region of the globe. Second, research shows some evidence of a major dramatic increase in women-owned businesses as being attributable to women's desire to gain more flexibility in their work arrangements (pull factors). By providing a catalogue of pull factors in the context of African (especially Nigerian) women entrepreneurs, this paper argues that the glass ceiling problem may have well been shattered in numerous spheres, and thus become less tenable as a gender-specific reality in the twenty-first century.     

Endometriosis,an unknown entity: the consumer's perspective

This paper reports the findings of a consumer‐driven investigation conducted by the Centre for Clinical Nursing Research at Epworth Hospital in conjunction with the Endometriosis Association (Victoria, Australia) aimed at identifying the information and support needs of women experiencing endometriosis. Women's experiences of endometriosis and laparoscopy were examined. A questionnaire was designed to explore women's experiences of, and informational need for, the four categories of: diagnosis of endometriosis, endometriosis, laparoscopy and managing at home. A total of 465 women who had a positive diagnosis of endometriosis, including patients at the Epworth Endometriosis Centre and members of the Endometriosis Association, were included. The data were analysed in terms of frequency of responses and themes that arose from the research. Five main themes consistently emerged from the overall analysis of the questionnaire; these included: lack of communication, no‐one listens, the emotional turmoil, expressions of gratitude to the Endometriosis Association and being young and helpless. Also identified was a lack of understanding of endometriosis and laparoscopy, on behalf of both the patient and the practitioner, which has led to communication of misinformation, extended physical pain and emotional distress. Based on these findings, recommendations were made for education strategies to be focused towards increasing awareness of endometriosis and for information to be disseminated using the preferred printed format and to be made available from gynaecologists, hospitals and schools. Through consumer participation, the information obtained in this study is of benefit to all women who come in contact with endometriosis by (a) validating women's experiences of endometriosis and (b) identifying women's needs in relation to the disease.     

Values associated with luxury brand consumption and the role of gender

We investigate the role of gender in the perceptions of and motives for luxury brand consumption. Based on the social structural theory of gender, we propose that differences in men's and women's luxury values result from asymmetries in social status. We conduct three studies with samples of frequent luxury brand buyers. Study 1 (N = 512) generates main values associated with luxury brand consumption. Study 2 (N = 640) identifies a four-factor model of luxury brand values, including refinement, heritage, exclusivity, and elitism, and shows that women give more importance to refinement, while men give more importance to exclusivity and elitism. Study 3 (N = 1024) demonstrates that public self-consciousness has a stronger positive influence on refinement for women rather than men. In contrast, consumer need for uniqueness and status consumption exert respectively a stronger positive influence on exclusivity and elitism for men rather than women.