Impact of sustainable management policies on tourism companies' performance: the case of the metropolitan region of Madrid

The adoption of sustainable management practices is booming among service companies, whether due to pressure exerted by external agents or the internal perception that not being aligned with sustainability distances companies from clients and puts companies' long-term prospects at risk. However, few studies have examined the combined effect of implementing environmental management practices and corporate social responsibility practices in the tourism sector. By analysing two surveys conducted with the managers of 370 hotels and 176 restaurants and using structural equations, this study concludes that sustainability practices have a direct and significant impact on the company's competitiveness and on the companies' financial results. However, a separate study of the two surveys shows significant differences between the two analysed groups. This article suggests that despite operating in the same sector, hotels and restaurants behave differently regarding sustainability practices, and they achieve significantly different results in their implementation. In addition, by focusing on the tourism industry, a highly competitive sector, this analysis sheds light on whether investing in sustainability is a good strategy for companies to differentiate themselves and survive in complex sectors.     

Understanding the benefits of social tourism: Linking participation to subjective well‐being and quality of life

This paper aims to explore the relationship between well‐being, quality of life and holiday participation among low‐income families in the UK. There have been very studies that have examined quality of life (QOL) and subjective well‐being in relation to tourism and none that have attempted to apply measures to assess the benefits of holidays for those people who are generally excluded from participation. This is important in relation to social tourism because of the fundamental need to develop mechanisms to evaluate the impact of charitable funding for supporting low‐income families' participation in holidaymaking. This study evaluates the types of reasons given for financial assistance in applications to the Family Holiday Association including follow‐up research with a sample of successful applicants on the perceived benefits of the holiday, including questions on QOL factors. The findings are limited in scope but do indicate that increases in QOL were reported among low‐income families. The paper concludes by arguing that further research on adapted well‐being and QOL measures be applied to tourism consumption. Copyright © 2010 John Wiley & Sons, Ltd.     

Community Participation in Tourism at a World Heritage Site: Mutianyu Great Wall,Beijing, China

Community participation is crucial for successful heritage tourism and community development. Levels and ways of participation vary, depending on nature and context of heritage sites. This paper explores community participation in tourism at Mutianyu Great Wall, China. General positive perceptions toward World Heritage, tourism development and tourism impacts are held by different groups of the local community. Between‐group differences indicate that local opinions are influenced by different levels of impacts from and participation in tourism. Community members receive benefits with minimal participation in decision making. This study provokes reflections on community participation theory and management practices in the Chinese context. Copyright © 2012 John Wiley & Sons, Ltd.     

Social Tourism and Healthy Ageing

Recent research in social tourism notes possible links between tourism participation and improvements in health. However, there is a lack of quantitative evidence concerning the potential links between tourism participation and self‐reported health amongst older people. An ageing society requires measures to promote independent living and enhance older people's quality of life. This paper provides evidence that older tourists are more active and healthy than non‐tourists, from a study comparing health perceptions amongst Spanish older people. The results provide tentative conclusions of causal relationships between tourism and dimensions of physical and mental health through a Structural Equation Model. Copyright © 2015 John Wiley & Sons, Ltd.     

Evaluating participation in community-based tourism: a local perspective in Laos

This study aims to understand how local community members viewed and evaluated the success of a community-based tourism (CBT) project implemented in Laos. The study identified three distinctive groups according to levels of participation and responsibilities adopted, namely active participation, passive participation, and non-participation. The findings suggest that there are mixed perceptions and evaluations of equal participation among community members. The active participation group was mainly comprised of community leaders, exhibited high levels of participation, including in the decision-making process, and thus positively evaluated their participation and the success of the CBT project in their village. However, the great majority of community members were in the passive participation and non-participation groups, seldom participated in the project, and were sceptical of future CBT projects, as the current project appeared to be based on unequal participation from the very beginning.     

Residents’ attitudes on the contribution of cultural tourism in Tanzania

This study aimed at evaluating residents’ attitudes towards the contribution of cultural tourism to the social welfare of the local rural residents participating in cultural tourism activities by factoring gender and level of education as possible differentiating factors in residents’ attitudes. Based on survey of local people in northern part of Tanzania, a questionnaire was administered that yielded data that were subjected to a series of t-tests. The results indicate residents to have both positive and negative attitudes towards the contribution of cultural tourism. Gender differences are noted to relate with cultural tourism participation and attitudes towards the contribution of cultural tourism. Females benefit more from cultural tourism than males in economic terms. Having education raises the chances of locals having a more positive attitude towards cultural tourism. From the results, implications to facilitators in cultural tourism to further aid tourism contribution to the locals are derived.     

e‐Participation Model for Sustainable Cultural Tourism Management: a Bottom‐Up Approach

The paper presents a ‘bottom‐up approach’ for cultural tourism management, based on the development of an e‐participation website for an Italian city, where the stakeholders are placed at the centre of the decisional process. The analysis provides an indication on how to personalize and differentiate the cultural tourism offer according to the stakeholders’ perspectives and to specific territorial characteristics. Innovative techniques of stakeholders’ engagement are offered by information and communication technologies tools that can play a vital role in today's cultural destinations. However, the study shows that the Web is yet to be utilized as an effective tool in stakeholders’ participation processes. Copyright © 2011 John Wiley & Sons, Ltd.     

Dive Tourism and Local Communities: Active Participation or Subject to Impacts? Case Studies from Malaysia

Dive tourism impacts were examined in three Malaysian islands: Perhentian (backpackers), Redang (package tourism) and Mabul (upmarket dive tourism). Qualitative local participation approaches were applied to investigate whether host communities were merely reactive to dive tourism's impacts. Dive tourism affected many aspects of community life. Besides physical/ environmental impacts (new infrastructure), research found varied economic impacts including employment/business opportunities and differing economic linkages. Participation varied between locations, and obstacles to increased participation were revealed. Mainly negative socio‐cultural impacts were observed with minimal participation in cultural productions (handicrafts, performances). However, positive educational impacts emerged, especially environmental awareness and English language acquisition. Copyright © 2012 John Wiley & Sons, Ltd.     

Sustainability of Tourism Development in Macao,China

To maximize the benefits to stakeholders in Macao, the sustainability of Macao tourism was examined by assessing the economic, socio‐cultural and environmental impacts of tourism, visitor satisfaction and the level of community involvement in local tourism planning from 2002 to 2009, through the use of primary and secondary data. The results revealed that tourism did bring both positive and negative impacts to the community. Visitor satisfaction was found to be moderate. Channels for community participation in local tourism development were also lacking. The paper suggests that for sustainable tourism development, Macao needs to diversify away from its casino industry, to speed up the construction of the public transport system and to keep monitoring the environmental conditions, the students' drop‐out and crime rate and the locals' quality of life. More importantly, a master plan for its tourism development integrating all the key stakeholders' interests is urgently required. Copyright © 2011 John Wiley & Sons, Ltd.     

Exploring the role of expedition staff in volunteer tourism

Conservation volunteer tourism (VT) (or nature conservation expedition)‐related organisations can provide a meeting point for both tourists and field‐based scientists. Expedition leaders should be aware of the needs of the volunteer tourists that can be fulfilled through VT. It appears that the role of expedition leaders is central to the successful execution of the VT expedition. This study aimed to understand the expedition leaders' perceptions of VT, their perspective of the expectations of their volunteer tourists and their requirements of the volunteers, and assess how volunteers perform with regard to those requirements. The results suggest that there may be some differences in perceptions between leaders and volunteer tourists that may affect the success of the expedition. Copyright © 2008 John Wiley & Sons, Ltd.     

Exploratory Space–time Analysis of Inbound Tourism Flows to China Cities

The integration of space and time generates much closer interactions between geography and other social sciences in general while providing new perspectives for the role of geography in tourism flow studies. This paper aims to apply exploratory space–time analysis to provide insights into inbound tourism flow patterns in China's cities over the period of 2000–2009 using city‐level Geographical Information System datasets. First, this paper ascertains that there exists geographic neighborhood effect at city level by testifying significantly positive spatial autocorrelation. The hot spots and temporal stability are identified. The hot spots are locally concentrated in metropolitan areas. Local Markov matrix has also shown significant transitions with negative or positive influence of geographic neighbors upon a city. Specifically, three‐dimensional surface is created to visualize tourism flows. The spatial inequalities have the pattern of ‘the east more dense than the west, the south more dense than the north’. There simultaneously exist spatial agglomeration and spatial dispersion. The intensity of spatial agglomeration has become stronger. At the same time, smaller peaks of tourism flow centers developed around the main cities and spread toward surrounding cities. These potential tourism flow centers have gradually emerged and grown larger. Furthermore, the space–time covariance matrix uncovers correlation, which shows strong regional integration over years. Eight hundred and ninety links are identified and visualized. Two hundred and sixty nine links forming 10 spatial clusters represent strong positive correlation. One hundred and thirty‐four links are negative correlation, which is about 15.06 per cent of all links. In conclusion, our comprehensive evidences offer deeper insights and have important policy implications. These enable the tourism‐oriented governmental agencies, as well as the tourism industry professionals, to better understand the changes of inbound tourism flows in China's cities and relevant tourism partners/competitors for cities. Copyright © 2013 John Wiley & Sons, Ltd.     

Capital City Museums and Tourism Flows: an Empirical Study of the Museum of New Zealand Te Papa Tongarewa

This study uses time series analysis to explore the extent to which the opening of the Museum of New Zealand in 1998 contributed to tourism growth in the nation's capital, Wellington. With the use of a series of different measures for tourism and major events in the city, econometric regressions are undertaken to better understand the relationship between visitors to the museum and tourism growth in the city's short‐term commercial accommodation sector. The findings are consistent with the museum having a positive impact on tourist arrivals and overnight stays. These results contribute valuable empirical evidence of the positive role of museums in attracting tourists to urban centres. Copyright © 2012 John Wiley & Sons, Ltd.     

Non‐participation of Domestic Tourism: Analyzing the Influence of Discouraging Factors

This study analyzes the factors that discourage non‐tourists' participation in domestic tourism. Data were collected in 15 cities in China and analyzed using a comparative analysis and non‐parametric ridit analysis. The findings indicate that (i) non‐tourists have low internal travel motivation and attitude and are more likely to be under 25 or above 55 years old, less educated, less healthy, with small child(ren) and lower income; (ii) non‐tourists consider less on destination environment and attraction, but focus on price and travel expenses when making a travel decision and destination choice; and (iii) economic and leisure time are their main situational travel constrains. Copyright © 2016 John Wiley & Sons, Ltd.     

Social impacts of tourism: an Australian regional case study

As the support of host communities is a precondition for a sustainable industry, regional social impact studies are a crucial input to tourism planning and decision‐making. This study assessed the social impacts of tourism in a rural region of Australia where tourism is an important sector of the economy. As well as providing data to aid regional tourism planning, this study identifies differences in personal and community‐wide impacts; advances understanding of the factors that influence residents' perceptions of tourism impacts; and assesses the degree to which tourism activity associated with protected areas contributes to the identified social impacts. Copyright © 2008 John Wiley & Sons, Ltd.     

Planning for urban tourism: a critique of borough development plans and tourism policy in London

The paper presents a critique of tourism policy in London in the context of local environmental plans and central government policy for tourism and hotel development. Rationales for local authority tourism policies are assessed in relation to city‐level planning imperatives and local land‐use plan formulation. A comparative analysis of borough development plans and the treatment of tourism is based on a survey of London's 33 unitary authorities. The paper presents a World City case study of urban tourism from the position of the environmental planning process and in the light of the highly concentrated distribution of hotel provision and tourist activity in London. Copyright © 1999 John Wiley & Sons, Ltd.     

Cultural tourism behaviour and preferences among the live‐performing arts audience: an application of the univorous–omnivorous framework

This study uses the omnivorous–univorous theoretical framework of the arts marketing studies to identify relationships between the live‐performing arts and cultural tourism behaviours and preferences. Patrons of a major performing arts centre were segmented in three groups — sporadic, univores and omnivores — and examined regarding their cultural tourism behaviours and preferences. Statistical analysis revealed significant differences among groups in terms of demographic characteristics, art and culture consumption and cultural tourism behaviour and preferences. Study results add to the body of knowledge of tourism, suggesting that the culture omnivorous consumption behaviour reported in art marketing studies is also relevant to cultural tourism. Results suggest the existence of omnivorous cultural tourists seeking a wide variety of cultural products and experiences. The identification of a group of individuals with little interest and consumption of culture, including cultural travel destinations, also emerges from this study. Copyright © 2009 John Wiley & Sons, Ltd.     

The role of Government in the development of tourism in Kenya

This study uses the case study of Kenya to analyse the role of government in the development of tourism in the Third World. Usually, government involvement in the development of tourism reflects on the uniqueness and peculiarity of the tourism industry. By its nature, the development and provision of tourism product involves diverse stakeholders and activities. In the diverse socio‐economic situation, it is usually the government that has the required social and political capacity and legitimacy to bring together and co‐ordinate the activities of diverse and different interest groups which are involved in the development of tourism and, also, establish the required level playing field. In this regard, as probably is the case in most less developed countries where tourism is a major socio‐economic activity, the Kenya Government has, over the years, played a crucial role in the development of the country's tourism industry. Particularly, during the exploratory stage of tourism development in Kenya, it was government involvement that helped lay the required groundwork and, as a consequence, jump‐started the rapid development of the country's tourism industry. However, in recent years, particularly in the 1990s, Kenya's tourism industry is confronted with serious problems including declining international visitor arrivals and decreasing tourism revenues. Ironically, the same government that played a crucial role, especially in the initial development of the country's tourism industry, is currently being blamed as being responsible for the industry's current poor performance. Thus, this study will also examine the underlying factors responsible for the current downturns in Kenya's tourism industry and how they relate to the role of government in the development of tourism. Copyright © 2002 John Wiley & Sons, Ltd.     

Assessing the impact of co-branding of island destination and tourism activities on tourists’ reactions

The aim of this study is to examine the status and images of certain islands based on specific tourism activities. A total of 385 valid samples were obtained from tourists at the islands' main transportation facilities. The results are as follows: (1) different island destinations are promoted differently, which significantly affects the perceptions of tourists. (2) Tourists' familiarity with various tourism activities and the rate of participation in these activities vary significantly between the islands; in addition, tourists display greater familiarity with beach/water activities and participate in these activities in higher proportions. (3) Greater consistency in the matching of island destinations with tourism activities helps produce a co-branding effect, which positively affects tourists' perception of these destinations. From a co-branding perspective, this study demonstrates that the empirical market positioning of island destinations must be consistent with the tourism activities that are possible to produce an optimal experience for the tourists. This comparison of different islands explains why the development of island tourism on such locations should involve the provision of information on rankings and tourism activities.     

Towards tourism: a Laotian perspective

This paper reports the findings of a study of the attitudes of residents towards tourism in the District of Viengxay, Lao People's Democratic Republic, where tourism is in its infancy. Based on focus group interviews, the paper analyses the societal and individual attitudes of the residents towards tourists, tourism development and employment in the tourism field. It was found that locals have little understanding of the motivations of tourists for visiting their villages. Villagers look forward to tourism development to bring more communication and fame to their village, as well as to tourism's contribution to the local economy. Community‐mindedness, control and organisation, cultural exchange, understanding and cultural awareness are prime motivators in forming local attitudes towards tourism. Copyright © 2009 John Wiley & Sons, Ltd.