Going beyond the traditional destination competitiveness – reflections on a smart destination in the current research

ABSTRACT

This paper reviews the literature on tourism destination competitiveness from different aspects, focusing on comparative and competitive advantages. Also, the paper highlights the importance of information and communication technologies (ICTs) in tourism destinations and their increasing impact on the achievement of destination competitiveness. Thanks to the wider application of ICTs in tourism, tourists nowadays are well informed and have access to global market which creates a new dynamic environment by creating a smart demand. Since smartness emphasizes on ICT-based tools, including smartness integration for value co-creation, it can increase and enhance destination competitiveness. In this regard, special emphasis is placed on exploring the core components of smartness and smart tourism destination.     

Managing customer knowledge through the use of big data analytics in tourism research

The use of big data is growing in relevance and importance in tourism management research. Companies operating in this industry are exploiting big data analytics and developing systems to manage customer knowledge and provide the best service in the right place at the right time. This paper aims to provide a systematic literature review to present issues associated with the use of big data in tourism and identify future research directions on the topic. To achieve this aim, this paper develops a citation network analysis methodology to drive the content analysis and explore the content of 109 selected papers. The findings of this review highlight that although there is an increasing number of contributions on the topic, there are yet some issues that require to be further developed. In particular, the paper identifies research gaps and consequent research questions that represent an agenda for both researchers and practitioners.     

International price competitiveness of Australia's MICE industry

A special‐interest tourist market that holds out great promise for continued growth well into the next century is that of MICE (meetings, incentives, conventions, exhibitions). At the same time, changing prices in particular destinations relative to others are regarded as one of the most important economic influences on destination shares of total international tourism flows. The question arises as to the price competitiveness of major competing MICE destinations. Although earlier research has recognised that a destination's price competitiveness differs according to a visitor's country of origin there has been relatively little attention paid to tourism price competitiveness from the perspective of those having different motives for travel. This paper has four major aims: first, to provide a method by which price competitiveness of tourism by journey purpose can be estimated; second, to construct price competitiveness indices that measure, absolutely and relative to major competitors world‐wide, the price competitiveness of Australia's MICE tourism industry; third, to compare Australia's price competitiveness as a MICE destination with its price competitiveness for total inbound tourism; fourth, to discuss the implications of the results for travel and tourism decision‐makers in both the private and public sectors. Copyright © 2001 John Wiley & Sons, Ltd.     

Service quality of airports' food and beverage retailers. A fuzzy approach

Nowadays the profitability of airports is largely based on non-aeronautical or commercial activities, and particularly on retail and food and beverage services. Further, researchers concur that shopping, eating and drinking in airports have to be considered an important part of tourists' experience and activities that can significantly enhance or damage the tourist destination image. Despite this, there is still little research that analyses how service quality (SQ) is perceived by passengers consuming food and beverages (F&B) in airport areas. This study aims to deepen the scientific debate on this topic. Specifically, this study applies fuzzy numbers with a sample of 551 passengers flying from Olbia-Costa Smeralda Airport (Sardinia Region, Italy) with the aim of determining how they perceive the SQ delivered by F&B retailers and whether age plays a determinant role in segmentation. Findings reveal which F&B features outperform others; furthermore, they show that age is a moderating factor in consumer satisfaction, with older passengers being less satisfied than their counterparts. This study adds knowledge to the literature devoted to SQ, applying a fuzzy number approach to the under-investigated research area related to F&B consumption in airport areas. Further, it provides information useful to airport managers on the features of F&B services that are most important in shaping consumer satisfaction, based also on their age. Limitations of the study are also discussed and suggestions for future research are given.     

Bibliometric visualisation: an application in tourism crisis and disaster management research

A limited number of studies have applied bibliometric visualisation to explore the network structure of scholarly tourism knowledge. This study uses CiteSpace to analyse and visualise the intellectual structure of the tourism crisis and disaster management (TCDM) field. The use of new bibliometric visualisation techniques makes a methodological contribution to the mapping and presentation of bibliometric data in tourism research. Potentials for using these methods to provide new insights into research patterns and gaps are illustrated with an analysis of the TCDM literature. The study demonstrates how bibliometric visualisation can provide new insights into an area of literature by better communicating key findings, facilitating the exploration of data, and providing rich information to readers. Findings indicate that TCDM research has moved from broader topics to more specific issues, with a more recent focus on resilience and economic crises. The visualisation of co-authorship networks reveals that major collaborative networks are based on geographic and institutional proximity, dominated by scholars in the United States, United Kingdom, and Australia. Seven major research clusters are identified from the visualisation of a co-citation network. The identification of structural holes and bridging papers draws attention to research gaps and future research opportunities in the TCDM field.     

Destination competitiveness: evidence from Bali

Within the dynamic global tourism industry, understanding the reasons for a destination's competitiveness is essential in order to enhance its performance, facilitate more effective destination management, and inform its overall sustainable economic development. This paper applies Kim and Wicks’ (2010, July 30. Rethinking tourism cluster development models for global competitiveness, international chrie conference-refereed track, University of Massachusetts) tourism cluster development model to Bali – a small, mature destination in the developing economy of Indonesia. It demonstrates that there are complex relationships between: (i) cluster actors; (ii) barriers preventing effective networking; and (iii) the significance of these interactions for the local host community. This paper contributes to the debate by addressing new and different attributes and actors such as transnational corporations, universities, and the concept of co-opetition, as being significant attributes in Kim and Wicks’ initial model. Through a qualitative approach involving N?=?23 semi-structured interviews, this paper illustrates intricate issues and relationships that are identified in Bali, a small mature destination. Purposive sampling methods were employed to generate a range of key stakeholders who informed our understanding of ‘cluster actors’ in Kim and Wicks’ terms. The systematic examination of these key tourism elements provides a detailed analysis of the destination's strengths and weaknesses, and a more nuanced understanding of what facilitates a destination's competitive position.     

Destination competitiveness through the lens of brand positioning: the case of Australia's Sunshine Coast

The purpose of the paper is to provide a collaborative practitioner/academic interpretation of a destination's competitiveness through the lens of brand positioning in the domestic short break drive market. A 173 item questionnaire, which was mailed to a systematic random sample of 3000 households in the target market, attracted a 17% useable response. The paper compares how one destination, the Sunshine Coast, is positioned in its most important market, in relation to the brand identity intended by the destination marketing organisation (DMO). Key constructs were brand salience, brand associations and brand resonance. The Sunshine Coast was found to hold a leadership position in the minds of consumers, and the results indicated a strong level of congruence between actual market perceptions and the brand identity intended by the DMO. There were strong associations between brand salience, brand associations and brand resonance. The findings provided the destination of interest with both a measure of past marketing effectiveness as well as positive indicators of future performance. The paper represents collaboration between a tourism practitioner and a tourism academic, and attempts a contribution to the emerging literature on destination competitiveness through the lens of positioning theory.     

Do we know whether personal travel planning really works?

Personal travel planning (PTP) involves providing people with tailored information and assistance which might persuade them voluntarily to increase their use of sustainable modes while reducing their dependence on the private car. The exact method of identifying the recipient's needs varies, as does the range of the information and assistance provided. Impressive results have been reported in terms of changes in behaviour but there remains some scepticism about the reliability of the data used to estimate changes in behaviour and about the shortage of independent assessments. This paper summarises evidence and opinions on the robustness of the published results of PTP campaigns and concludes that, although the prominently published results show a degree of consistency, serious questions remain about the reliability of the methods used to produce these results and about the possibility of systematic bias. It is argued that the possibility of systematic bias undermines the weight that would otherwise be given to the consistency in published results. It is suggested that future evaluations should put more weight on independent and objective monitoring of effects but that it is unrealistic to expect any affordable evaluation to yield a robust, transferable and incontrovertible result.     

A narrative review of Asian female travellers: looking into the future through the past

Following the rise of tourism in Asia, a growing female travel market has been observed in the region. Nevertheless, limited research has considered the travel experience of Asian women. In response to the dearth of research on Asian female travellers, this study employs a narrative synthesis approach through a postcolonial feminist lens to review the extant literature on Asian female travellers, with the aim to contribute to a cultural understanding of the historical and contemporary travel practices of Asian women. Based on this review, it is evident that Asian women’s travel behaviour is influenced by cultural identities and gender stereotypes. However, existing literature has also demonstrated the agency of Asian women in resisting discriminatory gender practices in tourism, which is represented in the transformation of the identity of Asian female travellers. Accordingly, an agenda for future research is proposed and some implications for the industry are discussed. This study addresses the western-centric and androcentric criticisms in tourism field and provides an alternative reading of women’s travel behaviour from an Asian perspective. This study has contributed to the critical tourism scholarship in Asia and has built an important foundation for future research on Asian female travellers, an area that is not well investigated.     

A paradigmatic discussion for the study of immigrant hosts

Personal relationships play a substantial part of many tourism trips, commonly referred to as visiting friends and relatives (VFR) tourism, yet despite the high volume of VFR, it is a relatively under-researched subject, receiving little attention from tourism practitioners. Immigration and VFR travel patterns are linked, and the study of immigrants who host VFR has implications for integration, community development, and destination marketing. This paper offers a discussion on the paradigmatic considerations of approaching research on this topic, drawing from literature on VFR, immigrant integration and leisure. The paper ultimately proposes that a constructionist approach would be most beneficial at this point of the topic development because of the unknown and highly contextual nature of the experience.     

Role of components of destination competitiveness in the relationship between customer-based brand equity and destination loyalty

Previous research suggests that an increase in customer-based brand equity (CBBE) can lead to greater competitiveness of the brand by influencing consumer behaviour through the greater possibility of brand selection, increased brand loyalty, reduced price sensitivity, and a willingness to pay more for the brand. However, there are also studies that suggest that certain destination competitiveness attributes can be the antecedents of a destination's CBBE. This study argues that the construct of destination competitiveness can be classified into the components of: (1) “functional attributes” being the antecedent of CBBE and (2) “abstract attributes” that are actually influenced by CBBE. A Delphi survey was conducted to assist in the classification of competitiveness attributes into the component of either functional or abstract attributes. Subsequent tests using structural equation modeling and bootstrapping confirm the mediating effect of CBBE in the relationship between the functional and abstract attributes, and its indirect effect on destination loyalty.     

Lack of progress in tourist information search research: a critique of citation behaviour and knowledge development

ABSTRACT

Knowledge construction is a crucial factor in the development of any field of study. While empirical papers sustain knowledge development in a field, systematic analysis of the literature and critiques of influential papers are core components of high-level knowledge construction. The aim of this paper is to critically evaluate Fodness and Murray’s ([1999]. A model of tourist information search behavior. Journal of Travel Research, 37(3), 220–230.) seminal paper on information search and to assess how the model has been developed by the subsequent literature. A critique of the model highlighted that the original work had a number of shortcomings, particularly given recent advances in information technologies. The method consisted of a meta-analysis of 575 studies that cited Fodness and Murray’s work. The meta-analysis demonstrated that none of the subsequent studies attempted to further develop this well-cited model. The analysis also highlighted that many of the citations to the original study were superficial, and in some cases, incorrect, raising serious questions about citation practices in the tourism field more broadly. The main implication is that, in order to advance our understanding of tourism, we need robust studies that confirm and build on past research efforts to move the field forward.     

Co-evolution in tourism: the case of Albergo Diffuso

An important aspect of competitiveness between destinations concerns the way in which historical and cultural heritage is used. Thus, the relationship between territories and firms grows stronger, shifting the focus on the innovation processes within and across destinations. To increase our understanding of how these processes take place in a tourism destination, more theoretical and empirical research is required. This paper aims to respond to this call by examining the central role played by the Italian phenomenon of Albergo Diffuso (AD) through a co-evolutionary approach, fertilized by the evolutionary economic geography literature. The study focuses on the dynamics of the relationship between this new hospitality model, territories and tourists, by analysing 14 case studies of ADs rooted in historical villages. Findings show that AD can be considered as a new sustainability-oriented hospitality model which, by creating synergies with its territory, positively affects the competitiveness of the destinations where ADs are located. The theoretical implications suggest that the creation and development of these innovative firms are the result of effective multi-level co-evolutionary adaptations, adding new elements to the existing literature on innovation in tourism. Moreover, implications for both entrepreneurs and policy-makers emerge, together with suggestions for future research.     

Along came a mega-event: prospects of competitiveness for a 2010 FIFA World Cup™ host city

South Africa's hosting of the 2010 FIFA World Cup? came at a time when countries and cities worldwide were increasingly competing for this sought-after status. The benefits and challenges of such an event have received significant attention from researchers and practitioners alike. No tourism destination is guaranteed long-term competitiveness by being offered the once-off opportunity to host a major international event. This study aimed to determine whether a mega-event would make a greater or lesser contribution to the long-term competitiveness of the host destination given the extent to which it was being addressed at a strategic level. Existing literature on destination competitiveness and mega-events was studied to identify relevant issues that would have to be addressed at this level. Primary and secondary qualitative data were collected from a host city on the eve of the 2010 FIFA World Cup? to place these issues into perspective. The empirical findings indicate how a mega-event can contribute to the competitiveness of a destination if it forms part of a broader event strategy; if the necessary leadership is in place; and stakeholder roles have been clarified.     

Tourism and development challenges in the least developed countries: the case of The Gambia

Despite some recognition of the role of destination marketing organisations (DMOs) in crisis management, limited attention has focused on the role of DMOs in crisis events, and in particular their role in managing knowledge across diverse stakeholder groups and domains. This theoretical paper attempts to address this deficiency by synthesising knowledge management and tourism crisis management literature, to outline the potential role of DMOs in managing knowledge across boundaries during crises. Carlile's [(2004). Transferring, translating, and transforming: An integrative framework for managing knowledge across boundaries. Organization Science, 15(5), 555–568] work on boundary spanning is used to consider potential organisational and management issues for DMOs dealing with crisis events and how they should be managed. This paper argues that because of the role and nature of DMOs, they should play an important role as knowledge spanners/brokers to transfer, translate and transform knowledge to stakeholders. The paper concludes with future research avenues related to knowledge management, DMOs and crises.     

A literature review on accessibility using bibliometric analysis techniques

Accessibility is a key concept in the field of transportation, and there is a rich amount of reviews available on this topic which concentrate on certain perspectives. However, none of them presents a comprehensive and quantitative overview on accessibility-related publications. To fill this gap, this study reviewed two decades of publications (during 2000–2019) drawn from Web of Science (WoS), and aims to figure out the evolution pathway of accessibility related studies so that future research directions can be recognized. By employing the bibliometric analysis techniques, this study provides the potential to trace historical and geographic trends at global level, covering leading journals and institutions, keywords characteristics, citation network analysis, and a qualitative review of the most influential papers. The output results show that there is an increasing geographic spread along with the growth spurt of research publications on the topic of accessibility especially since 2010s. Both the keywords' characteristics and citation network analysis help to identify research hot points, categorized as new indicators development and accessibility-based applications. Finally, this paper highlights the need for further studies for those two hot points respectively. It is hoped the results output here could benefit researchers engaging in this field to sharpen their own future research directions, and provide practitioners with a greater understanding of the various types of accessibility metrics and help them to identify the most appropriate practice for their specific situation.     

Different but Similar: Social Comparison of Travel Motives Among Tourists

Although previous research suggests that people prefer to think of themselves as being authentic (or individualistic) travellers rather than stereotyped tourists, there have been few studies investigating the external validity of such claim. This paper addresses this research gap by investigating tendencies to dissociate the self from typical tourists in terms of travel motivation. Findings suggest that people perceive their own travel motives to be different from those who they perceive as typical tourists and that these tendencies generalize across people involved in different forms of tourism. This paper discusses the results from a social psychological perspective and provides implications for future research and destination management alike. © 2014 The Authors. International Journal of Tourism Research published by John Wiley & Sons, Ltd.     

Questioning gender stereotypes: A case study of adolescents walking activity space in a small Central European city

BackgroundThere has been a lack of research on the gender differences in spatial attributes of adolescents' walking activity space (WAS). Moreover, while other literature shows girls walking less through city centres than boys, there are limitations concerning the absence of its precise definition and spatial delimitation. Additionally, the morphological structure of city centres, and differences in their constituent parts have not been considered.AimsIn this study, the extent to which the area is used for walking by girls and boys, as well as gender differences in spatio-temporal walking patterns during weekdays were investigated, with a special emphasis on the city centre and its constituent parts.MethodsUsing a mapping activity, self-reported spatio-temporal walking data from 304 adolescents (168 girls) aged 13–16 years were collected. To fill the gap in existing research, the study was conducted in the central ward of the small medieval historic city of Banská Bystrica (Slovakia). Attributes of WAS were calculated using Standard deviational ellipse analysis and Kernel density method. Gender differences in walking were tested by non-parametric Mann-Whitney U test for the city centre (defined by a pedestrian zone), its constituent parts (streets and squares) and for the whole ward separately. In all the cases, time of the day was considered.ResultsDespite the distinction between streets and squares in the city centre, no significant gender differences in walking were found, which is in contrast to the prevailing body of literature. Yet, a slight predominance of girls in the squares (regardless of the time of day) and boys in adjacent streets and alleys (after dark) was present. The WAS of girls was more compact compared to that of boys, with the biggest difference after dark.ConclusionsThe compact WAS of girls is in line with existing research on adults, despite the absence of traditional gender roles of wife and mother during adolescence. In addition, there is a subtle indication that a pedestrianized historic centre with a high degree of open space in squares and visually enclosed adjacent alleys may create different conditions for gender differences compared to other types of urban cores. In the future, a more in-depth examination of the degree of enclosure in public space and its influence on walking patterns is necessary.     

What can we learn from the JATM literature for the future of aviation post Covid-19? - A bibliometric and visualization analysis

This paper aims to draw lessons from retrospectively evaluating the evolution of the air transport discipline right up to the COVID-19 outbreak through the Journal of Air Transport Management (JATM), the main scholarly air transportation journal globally. As such, this study deploys a comprehensive bibliometric analysis and graphical mapping of the JATM knowledge body through CiteSpace visualization of 1483 JATM papers from 2001 to 2019. Our results suggest that while the industry has experienced pandemics and economic crises in the past, both were not dominant in influencing JATM literature neither in frequency nor in impact. That said, recovery, crisis and disruption are important key words in JATM papers not just in regard to safety and economic crisis management but increasingly also related to health concerns with recent key papers published in the pandemic and recovery management context which may have helped the industry dealing with the current crisis as well as current JATM papers on this topic assisting with preparing for a transitioning out of COVID-19 world.     

Methods of estimating destination price competitiveness: a case of horses for courses?

Price competitiveness is a key factor in the overall tourism competitiveness of a country or a destination. Given its importance to overall destination competitiveness, various indicators of prices have been developed. Different indicators shed light on different aspects of competitiveness, and the measures which are most useful depend on what questions are being explored. The authors explore several of the different indicators aimed at measuring destination price competitiveness, describing the strengths and weaknesses of using each. Some of the key aspects which condition which indicators should be used are: the need for accuracy and tourism-specific detail versus timeliness; the need for cross-country (or cross-destination) comparisons of the prices tourists are actually paying; the need for estimates of changes in relative price competitiveness over time and the need to provide overall summary measures of a country's price competitiveness at a point of time or changes in it over time. The specific measure used will therefore depend on the particular analytical and practical need of researchers and destination managers.